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    City Towing

    5.0 (1 review)
    Open Open 24 hours

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    3 years ago

    Helpful 3
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    On Time Towing

    On Time Towing

    (7 reviews)

    Living in an apartment complex that is contracted with On-Time is a nightmare. We have assigned…read moreparking spots, and someone parked in my spot. We pay $100/mo for these spots, so I'm not going to let someone park in my spot infront of my doo, and spilling onto the spot next to mine. I called On-time. On the phone, they were incredibly sweet. Asked for the details and everything about the vehicle, and said a driver will be there soon. "Okay fantastic!" I said and thought. 3 hours later, I peer out my window and the car is still there. I call about 4 hours later, and ask what's going on. Again, the lady on the phone was incredibly sweet and said "He should've been there by now!" I'd freakin' hope so, so I go to bed hoping that I wake up and the car is gone. Wake up in the middle of the night, and I look out the window for curiosity's sake. About 9 hours after my initial call and the car is still there. I think to myself "This is actually ridiculous, let me remind them again" so I call. The line rings, and rings, and then the line is picked up and slammed, which has pushed the experience to beyond terrible. I go back to bed, and message the leasing agency to let them know how our contracted towing company is acting. I wake up to go to work, and the car is still there on hour 13 from my initial call. I think "The worst that could happen I think is they curse at me" so I call again. Lady on the phone is super nice, and I remind them of the county bylaw obligation for towing responsiveness. They brush me off and say they'll get a tow truck out there. I think next time I'm going to hire 4 of my friends, and push the damn thing, or put a boot on the wheel or something. Customer service: 4/5; 5/5 if you call during the day. Quality: ?/5, they never grabbed a car, maybe 0/5? I recommend trying other options in RVA.

    This company came quickly when I called for a tow, were professional and reasonable in cost. I…read morehighly recommend!!

    Soot Happens Towing & Recovery

    Soot Happens Towing & Recovery

    (8 reviews)

    I had a flat tire on I-295 and contacted Tesla Roadside Assistance. They connected me with Soot…read moreHappens Towing, but unfortunately the address they provided was incorrect. Jayla from Soot Happens Towing was absolutely amazing. She went above and beyond by contacting Tesla herself and changing the service from a tow to a loaner wheel, which allowed me to continue my trip instead of being stuck. The technician who came out was just as great--professional, kind, and efficient. He changed the tire quickly and even stayed to watch traffic behind me, making sure I merged safely back onto the highway before leaving. I'm truly grateful for their help during a stressful situation. Highly recommend Soot Happens Towing for their professionalism and genuine care for their customers.

    This company has no respect for human life. My father, who has never received a single traffic…read moreticket in his life, was in severe pain from a tooth infection and had a swollen face. In distress and barely thinking clearly, he parked in a fire lane for just a few hours. We fully understand that it was against the law -- but his prescribed pain medication was inside the car when it was towed. I called and politely explained the situation, told them it was a medical emergency, and that he needed to take his medicine every 6 hours. Their response was cold and careless. After hours of pleading, I was told someone would get back to me -- but no one ever did. By 12:30 AM, there was still no call, no help, and my dad was left suffering all night. I even texted -- my message was read, but no one replied. By morning, after my dad had endured the entire night in pain and without sleep, I called again and was told we could retrieve the car. When my mom arrived, things got even worse. There wasn't even an office -- just a girl who came outside and asked for her ID. When my mom explained that her husband hadn't slept all night because his medication was locked in the car, the girl looked her straight in the face and said, "I don't care." That was her exact response -- no empathy, no professionalism, no basic human decency. To make matters worse, the car had scratch almond size that weren't there before, and they took no responsibility, even after my mom pointed it out right there. Just like they strictly enforce their towing policies and claim on their website to be open 24 hours, I wish they showed the same urgency when someone is in crisis. A car is like a person's home -- people often have essential items inside. What if someone died not having access to what they need? What if someone had to sleep outside because their house keys were inside? What if someone with a disability was left stranded without their medical device? This company is run by people with zero compassion, no professionalism, and no sense of decency. What we experienced wasn't just bad service -- it was cruel, cold, and heartless. If you care at all about being treated like a human being, stay far away from this place.

    City Towing - towing - Updated May 2026

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