My HVAC system leaked and not cooling upstairs in early June. After unsuccessful effort by one guy…read more, and thorough search in Yelp, and after talking to several other techs I finally decided to get the repair done by Fusion. I am finally so glad for the great service of Andrew from Fusion. I found him to be very talented, honest, reliable, hardworking, committed. Probably attitude is not the best, little short-tempered, but that is acceptable while I get such a reliable service for complicated problems like HVAC. I would go with a less nice but reliable and honest HVAC guy to resolve my HVAC problems rather than super nice but unreliable tech. And of course the price charged for the repair was very reasonable. I guess service of Andrew and Fusion is already popular, but I wish further success of his business.

Andrew and team helped us repair a fridge and a dishwasher, and also replaced a hot water heater…read more They were fast, thorough, and communicative. Pricing was fair and transparent. Couldn't ask for a better vendor.

If I had to pick 3 words...knowledgeable , friendly, and fast!…read more Totally a great experience! Solved my outlet problem and moved a thermostat in an older house where the electric can be weird. Not the biggest or most complicated job in the world but I definitely appreciate First Calls approach and a timely appointment. Thanks to Nick!!!

Working with Nick was super convenient. He was literally at my house checking out my AC within 12…read morehours of requesting a quote. I called because my thermostat was blowing warm air while it was supposed to be cooling the house. He ran diagnostics on everything, was SUPER thorough, leaving no stone unturned, and at the end of it, confirmed that it was my Nest thermostat that was the issue. He could have easily assumed that it was the Nest but he confirmed that all the wires were working, that the blower control panel was functioning, and that the heat pump outside was cooling. A few days later and I received a replacement for my thermostat, and there you go, my AC was working again. Definitely recommend and will reach out again if something goes wrong in the future.

I was extremely pleased with the exceptional service that I received from Woodfin on August 5,…read more2026. Taylor Surkees performed an outstanding job as he methodically conducted the preventative maintenance process on my AC system. His professionalism, engaging demeanor, and expertise was astounding. Thanks so much for assigning this knowledgeable young man to complete the service.

Before you ever use Woodfin get other pricing. While I was away on vacation my Mother-in-law needed…read morea toilet tank valve replaced (a 20 minute job). She was charged $450. This was not emergency nor after hours work! That is excessive!! I cannot recommend them in good faith!

HVAC replacement…read more Phone number provided routes me to a different company than the one stating that can perform the service. When I told the representative this information they said I'm sorry but that not us. I called again and same issue.

From the owner: When your HVAC system decides to take an unscheduled…read morevacation in the middle of Richmond's weather extremes, Broad Rock AC & Heating swoops in like your home's personal climate superhero. Since 2007, we've been keeping Richmond residents in their comfort zones, whether it's rescuing them from sweltering summer heat or winter's icy grip. Our certified technicians don't just fix problems – they prevent them, using state-of-the-art diagnostic tools and years of hands-on experience. Think of us as your home's temperature tailors, crafting the perfect indoor climate while keeping energy bills from soaring higher than a summer heat index. From routine maintenance that keeps your system purring like a contented cat, to emergency repairs that have us racing to your rescue faster than you can say "thermostat," we've got your comfort covered. Our team takes pride in explaining everything in plain English, not HVAC hieroglyphics. Under Doris's leadership, we've built our reputation on reliability, transparency, and genuine care for our Richmond community. We're the local HVAC experts who remember your name, not just your address, and treat your home like our own. Whether you're dealing with a minor hiccup or a major system overhaul, we bring the same level of dedication and expertise to every job. Because at Broad Rock AC & Heating, your comfort isn't just our business – it's our passion.

Element was very responsive and professional handling my A/C issue!! Solved the problem quickly…read moreand cleaned up after they left!! I highly recommend them for your heating and cooling needs.

I needed my ac fixed quickly because I had family coming into town. A friend referred me to Element…read moreHeating & Cooling and they came out in no time to fix it. They were professional and did a great job!!

Got assigned this contractor by American home shield for a failing AC system. They did come out…read morepretty quickly to check the system and determined there was a leak due to low pressure and their solution they gave to AHS was to use a leak stop while refilling the system . ( 24 year old system ) When to my surprise, I got an estimated out of pocket expense for this fix I did some research . The out of pocket was 570 but they were also charging AHS nearly 750 for additional items to bring the 24 year old unit up to current code. 250 to raise the condenser 3 inches off my existing concrete pad. 220 for refrigerant locking caps 250 for float switch. My 570 not covered was for a sight glass the manager of AF1 insisted was required by not Code but. " by manufacturer " but never told me which manufacturer and from my research is total BS. I called the VA state and local building code office to discuss the items related to code and they both said totally not required unless replacing the unit. VA Property maintenance code applied to this case NOT building code. Called AF1 to discuss and Gerald would not take my call, was too busy for that but emailed me at length several times saying he was right, they were wrong and he would be in touch with my state building code POC to "hold a class with them" direct quote . I doubt he did. If using this contractor, read the estimate very carefully and question things. I'm not sure they will be used by American home shield much more as I was told they were being looked into. Due to my research, AHS sent another contractor out who said the unit was done, AHS agreed to replace the entire condenser unit evap coil.. my out of pocket .. ZERO dollars.

Great team. Respectful and courteous. Did everything needed and then some. More than happy they…read morewent the extra mile. Well worth the amount it cost. Will gladly have them return for any of my future needs!

Shortly after install of new AC/Heating unit we experienced water damage due to system leveling…read moreissue. James River took complete responsibility and coordinated and covered costs for water mitigation, drywall and carpet installation. Hats off to everyone there for their quick response to resolving the issues in a professional and courteous manner. Highly recommend.

BEWARE of emailed bogus $350 maintenance plan invoices that were not requested nor approved…read more I used this firm one time in 2025. Recently, I began to be inundated with automated "time to schedule your maintenance visit" calls and emails from James River Air Conditioning, I finally called in and DECLINED, hoping the communications would stop. The individual said "no problem" and we ended the call. TWO DAYS LATER, I received an emailed invoice for a $350 "MAINTENANCE PLAN"! I DO NOT recommend James River Air Conditioning.

Outrageous Overcharging! Stay away from F. HRR! They will…read morevastly overcharge you for basic repairs and give you false information just to make a bigger sale. They charged me a staggering $800 just for a basic capacitor and the labor to install it. They claimed a universal fan motor would not fit my HVAC unit. They lied to me and said that my unit would only fit the expensive manufacturer model for $2,400. I called a second company for a backup opinion. They easily installed a universal fan motor with zero issues. The total cost for parts and labor was a fraction of what F. HRR quoted me.This company is dishonest and overpriced. Save your hard-earned money and call a different HVAC service instead.

Got great service when they were locally owned, but since they are now part of FH Furr, they're…read moreterrible. I'm one of the lucky former customers who called to schedule a maintenance appointment for a water tank flush, left a message, and never heard from them. Perhaps it was because I mentioned the $49 promotion that they offer on their website, that they didn't bother returning the call. Two weeks later on a Saturday, I contacted The Plumbing Officials who responded within 10 minutes and offered to do the job that day but I scheduled the job for Monday. That's how service is supposed to work. It's appears that the new company is only looking for volume and their work isn't what it used to be. To get a better idea, check out the reviews for FH Furr on yelp, It ain't pretty. Fun fact: FH Furr doesn't allow you to opt out of receiving ALL emails from them. Sure, you can stop the marketing emails, but they force you to select from a list of the ones you want. There's no "Leave Me Alone" option, so if you are a previous customer, you will continue to be contacted.

The service technician was very knowledgeable and performed the repair as he stated. The…read moretechnician even cleaned up behind himself. Will use them again.

From the owner: Aire Serv of Richmond West End is a heating and air conditioning company you can rely on. Our…read moreservice professionals provide installation, maintenance, and repair of heating, ventilation, air conditioning, and indoor air quality systems. Whether you need ac repair, furnace repair, or HVAC maintenance, we've got you covered. Our commitment to industry-leading customer service is backed by the Neighborly Done Right Promise™ - if it's not done right, we promise to make it right. We're locally owned and operated and we take our reputation seriously in order to earn the trust of the communities we live in and serve.