Absolute worst provider you can go with. We were forced into a contract with Xfinity because they were the only internet service provider in the area. They continually upped the price of service without warning, and when we finally moved and requested a stop service... They continued to not only charge us, but also upped the rate again. I contacted their cancellation department several times, and each time when I was assured we were done and they would be sending me a refund... it never happened. This continued for seven months. When I finally got someone competent enough to actually process the refund and get things sorted, they sent me a refund for one months service... on a gift card that I received late and would expire that month. Do not trust this company. I will never in my life go back to working with them. Thanks for nothing. read more

Comcast must be one of the worst ever customer service companies. Their product is expensive and unreliable. Their customer service representatives misleading. read more

AVOID THIS BUSINESS!!! I should have read the reviews before I signed up with this company! I requested internet and mobile services. The first technician did not show up at the scheduled appointment. A second appointment was scheduled and again was a no show. I then decided to cancel the Internet and mobile service and go back to T-mobile. After numerous attempts to connect to a live agent, I was able to cancel my Internet but was told I had to login into my mobile account to retrieve a transfer pin to give to my preferred mobile carrier. However, I was unable to get a transfer pin because they did not create the account properly and was told I have to go into one of their Xfinity stores to fix a problem that customer service created. Their customer service reps are not from USA but are outsourced from different parts of the world and sound very robotic. They do not care if the tech was a no show. They will just try to reschedule another appointment and make you wait another 4 days. They do not take ownership for their incompetent techs they hire nor do they try to expedite the service. They entice you with great promotions but I much prefer to go back to my previous carrier T-mobile. They always have a live agent answering calls promptly! Promotions don't always mean great value! Having efficient and competent service is the most value! read more

Beware of changing services with XFINITY! I will share a summary of almost 3 hours on the phone with their agents to add 1 additional TV connection that has resulted in an additional $55 per month. The original agent said he could get us a better deal than the usual $10/month for the extra connection by providing a special pricing which would lower our streaming and internet services. After confirming the only change would be to add 1 TV, we agreed. The savings was to be about $25/month. We found after the fact, we lost stations and our internet was downgraded. We have spoken with 6 agents over the past week and invested over 3 hours to get our original services reinstated. While, multiple agents acknowledged the original agent made the mistake, we are still being told our new monthly bill will be $55 more per month for our original package plus 1 additional TV - as opposed to quoted usual $10 per connection. And Yes - we have looked into new providers but there are few options. One can reasonably deduce XFINITY knows this and so they treat their customers dishonestly. read more

I actually have had great customer service both in this office and on the phone with Xfinity. I think they do a very good job of staying with you till issues are resolved, making it easy to return equipment, and following up with you to make sure all is good. read more

Where to start? My bill just went up $20 from last year, same service, How much more than COLA is that. I have triple play which is more than I want. I don't want their telephone or email service, just internet and TV (no premium channels). I don't need gig speed, or 300mbs. 25mbs is just fine. The only competition is centurylink but their speed is only 1.5mbs at my address. So, no competition. Why aren't their rates regulated? I know, free market, free country, but doesn't Dominion have some sort of review process to raise their electric rates? If you need service at your home, yes they have a 2 hour service window, but the earliest appointment is 2 weeks from now because they don't hire enough technicians. Why does my TV box need to reboot every day? Can't they just program that without starting up again? My old cable box didn't need to restart. Comcast is now promoting their targeted advertising Effectv (clever). Then why do I have to watch an Xfinity ad at least 3 times an hour on my TV via my Xfinity cablebox. Don't they know I already pay for their service? And where do they get the money for all this annoying advertising? Oh, right! Simple, Easy, Awesome. read more

Also try not to waste your time at the Seminole trail location. There is always a line to get to the person to give you a number to let you wait. Workflow is haphazard and despite a lot of folks waiting they will still have time to chat. I feel sorry for those who work there but spend time on hold. read more

STAY AWAY at least from lake Monticello xfinity. Xfinity truck drove into the drive way..... and then another and another and another and another. All 5 men traipsed through my house laughing and joking, only 1 working. I guess they all met at my house before end of day? They spent 3 hours at my house, mostly underneath. Thing is, my house was already wired. We used active outlets to make it easy for the company to install with ease. A day after our services were turned on, we noticed we could not navigate the internet without waiting minutes for homepage to open. Navigating internet is like using dial up. We decided to look at our xfinity app and noticed there were over 10 users using MY WiFi. We disconnected them and changed our password. a week later over 10 users logged into my wifi. this happens again and again to this current date. Our cable goes out a minimum of 3 times a day and NEVER has our internet connection rivaled that of dial up. Using sticks like the Fire stick or the Hulu stick are a challenge as again, service is disrupted OFTEN. I have yet to watch a single Netflix movie that hasn't timed out and messaged me that the video is not able to continue due to poor connection. STAY FAR AWAY. read more

I cannot overstate how irresponsible and terrible the Xfinity service is. I have spent 10 hours over the last 5 days on the phone with them. They have sent 3 technicians to the house. I have explained my problem to different people over a dozen times, each time starting from scratch because there is no continuity between technicians and customer service reps. Their phone system and field technician infrastructure feels like it was designed to inflict as much frustration and emotional damage on customers as possible. I literally started crying after being on the phone with customer service for two hours when the lady finally said that she couldn't help me. I am moving myself and my family to a new house next week because Xfinity is costing me thousands of dollars in lost business every week because they refuse to listen to my problem and fix my internet. DO NOT USE THIS SERVICE IF YOU HAVE ANY OTHER OPTIONS. YOU WILL REGRET IT. read more

Go elsewhere please, save yourself a headache! There's always a line going out of the door of people returning cable boxes and canceling their accounts. They charge way too much for basic cable, customer service reps always act oblivious to your problems. This place is poorly ran. read more

All I can say is, run for your life. Don't do it!!!!!!!!!!!! Paid extra to get out of account. Dropped off equipment!!!! Life is much better now with Ting. DONT DO IT!!!!!!! read more