Lumos had a crew installing T-Mobile fiber at the house next door. They were blocking my driveway…read moreand mailbox. I asked them to move and they didn't. Later when my wife was trying to use our driveway to leave and could not. When she asked him to move he said I told him it wasn't necessary. When I told him he was wrong, things quickly escalated and he asked me if I wanted to "go" and his crew told me "I wasn't too smart" my wife deescalated... But why am I being told I will have my ass kicked in my own house, by someone digging a ditch next door? I called their supervisors at Lumos and T-Mobile. No one seems to care. Watch out for these thugs in your neighborhood!

I signed up for high speed Internet with Lumos in March and was supposed to receive a $200 gift…read morecard after 3 months. I have been waiting and when I called customer service today they had me on the phone trying to upgrade my service but said that they don't have a record of my promotional offer. I explained to the 2 different representatives that I spoke with that I would not consider doing business with a company that has already misrepresented themselves and made promises about a promotion in the past that they are not willing to honor. Poor customer service!!

I've been tired of dealing with DSL for a while. So I decided to go with excede as I have had…read moredirect tv for years. The installation was a bit complicated, but Kurt's guys, Joe and Adam, stuck with it and didn't take the easy way out. The next day, a Sunday, a piece on the dish went bad. Excede told me I would have to wait three days for a tech to come out to make the repairs. This is after more than 50 minutes on the phone. I called Kurt, and he drove in from his home - 90 plus minutes each way - to hook me back up to the Internet. I am very grateful for his diligence and integrity in backing up his product. Cheers, Kurt!! You have resorted my faith! Thanks!

I've had exede for almost 2 year and although their service can be lacking, Kurt and his team are…read morepeople I can count on for great, honest and reliable assistance. He answers the phone and is available, and Always, Always seems to have the answers I need, When I need them. He is devoted to his customers and loyal, and his install team does a fast, efficient job too. My first dish with them, Joe installed in ice and know and I know his hands were freezing too! They are good, hard working and really get the job done right! In this business, they truly excel and do care about their customers, something other companies should do, but many don't give us the time of day. It is a relief to be able to call someone who knows and is willing to go that extra distance. They are really an asset and very valuable team and you're lucky to get their service and install!

Came and diagnosed problem and h e a replacement on the way. Technician was professional,…read more proficient and respectful. I wholeheartedly recommend this company.

Most professional technicians that I have ever worked with. 100% exceeded my expectations.read more

My internet service has been dropping out several times a day for a while now. I've tried a couple…read moretimes to go through the chat bot to figure out what's going on. The improvement. Texting with an agent provided me an answer. My modem is bad. All I have to do is go to the Xfinity store and get a new modem. I'm looking at all of these other reviews where people are saying that customer service was terrible, employees lied, customers needs were not met, and customers were tricked changing things with their plans. That's the opposite of what I've experienced whenever I've been in touch with a live agent at Xfinity. They've all been very pleasant, helpful, compassionate, and friendly. I suppose I've been lucky. I haven't had any major issues with my Internet service. And any issues I have had they've been resolved to my satisfaction. I can definitely understand everyone has their own experience though. I certainly hope I continue to have positive experiences.

Juan David is THE BEST!! We've had horrible service/help at Xfinity before. Thankfully we got Juan…read moreDavid this time. He went above and beyond to help us. The problem took several weeks, but he kept us updated to its progress and really work hard to fix our issues!! He even gave us his personal cell number in case we had any questions. He was friendly, super helpful, and just amazing!!!!!

Dish salesperson solicited me at my residence to offer a Dish One service with broadband service…read morethrough cell towers. I told them I will only subscribe if they could get at least 45 mbps. Technician can and installed and he got 4,5 mbps, but said a cell tower was down. When the tower comes online you'll get high speed service. The only to get the service was to subscribe to the satellite service. Well 3 days into we started the see problems. Day 5 we called Dish. Day 9 a service tech came out and stated you don't have any internet because he could not get above 4.2 mbps. He stated that the service should have never been installed. Well the internet service was cancelled without penalty because it was a test trail. But they would not cancel the satellite service. The point here, if I was told the truth about the internet service, I would not have entered into a contract with people who don't tell the truth just so they can earn a dollar from me for poor service. Don't get Dish and save your money. David

DO NOT USE worse service they put wrong first name on my bill I asked them to correct Told…read morehad to do new service credit check ect after I had been with them for 10 years They had name correct for over 9 years then for no reason changed first name After 2 hours of why cant u change first name back was cursed at and told to fill out for new service or leave them alone DO NOT USE always goes out when it rains believe a good fart would block service out

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Ok. I wrote a pretty scathing review over the summer, due to the horrendous beginnings I had with…read morethis company. I'm still pretty salty about it, BUT since that time I experienced a weather related service outage and was impressed with their timely service. So I'm updating. Apparently lightening struck something important down the road from me, and I my internet/phone service was out. While at work, I got on the online chat (which was actually pretty fast compared to my past experiences) and they had someone work on it remotely right then. A local technician called me shortly after, and gave me his cell number to call in case the service was still out when I got home. It was, so I called and he worked on it that evening! I had service back by 6pm. Needless to say I was impressed on how quickly they addressed this. Where was this when I was first staring out with CenturyLink?! I hope this is the kind of service they can consistently deliver.

Why the fvck do I need to be home for the repairman to fix a line the county dug up placing a…read moreculvert 1/4 mile from my house?

Absolute worst provider you can go with. We were forced into a contract with Xfinity because they…read morewere the only internet service provider in the area. They continually upped the price of service without warning, and when we finally moved and requested a stop service... They continued to not only charge us, but also upped the rate again. I contacted their cancellation department several times, and each time when I was assured we were done and they would be sending me a refund... it never happened. This continued for seven months. When I finally got someone competent enough to actually process the refund and get things sorted, they sent me a refund for one months service... on a gift card that I received late and would expire that month. Do not trust this company. I will never in my life go back to working with them. Thanks for nothing.

Comcast must be one of the worst ever customer service companies. Their product is expensive and…read moreunreliable. Their customer service representatives misleading.

This is the laziest most unknowledgeable store I have ever been to. This store does not care about…read morehelping you, just about selling products. I wish I had read reviews about them before going in, but I will NEVER use this store again. I wanted to trade in my S8 for a S24. I paid them to transfer the data from my old phone to my new phone. As they were doing the transfer they told me I had too many photos and it would take a long time to do the transfer. They asked me if I wanted to finish the transfer at home. I said sure because I'd already waited an hour for them to do the transfer and it wasn't even halfway done. They showed me how to do the transfer at home, but did not tell me I would need to bring the phone back to get the trade in deal, and I left. This mess up was on me, because I should not have left when I paid for them to finish the transfer. When I went back within the hour because I could not figure out how to get the phones to transfer they told me the transfer had been completed. But when I left they told me it was not done... Do they not know when the transfers are done? Not sure where the miscommunication happened on that one. When I got home my Verizon account said I owed $800. I specifically told the sales associate multiple times that I wanted a phone that would be free with my trade in. After driving back to the store and asking why my account said I owed $800 when I told them I wanted a phone that would be free to me, they then explained that it would remain on my account until I traded in my old phone. Why did no one tell me this when I left with my two phones?? Then, after getting the phone my google started saying I had no available storage. My email is saying I will stop receiving emails in a week. The problem is I have deleted stuff in my Google drive 3 times and it still keeps coming back. I was hoping they could help me with that, but I should have known better than to expect an ounce of care from this store. I learned through the Verizon in Waynesboro that when the Staunton Verizon turned on my phone's backup to transfer things from my old phone to my new phone they transferred EVERYTHING, not just the photos. I then went back to the Staunton store, explained the problems I was having with storage, and all the sales associate I spoke with told me was "that's run through google, we don't know how to do that." I responded with "A Verizon sales associate doesn't know how to turn off backup on a phone?" He responded with "That is run through Google." When I tell you these people are doing the bare minimum I'm not kidding. They also signed me up for Disney Plus and other services without telling me I would have to pay after the first month. If you want people who actually know what they're doing, because clearly the sales associates in Staunton are just there to do the BARE minimum and get as much money out of you as possible, I recommend Verizon in Waynesboro, VA. They actually took the time to try and help me. If there was an option to give 0 stars I would.

the woman who checked me in and helped me was very pleasant and helpful. my phone was not charging…read moreand she diagnosed the problem and provided a fix. I am now fixing my problem thanks to her. I find that the women who try to help are better than the men. thank you for getting me back to using my phone