This is the laziest most unknowledgeable store I have ever been to. This store does not care about helping you, just about selling products. I wish I had read reviews about them before going in, but I will NEVER use this store again. I wanted to trade in my S8 for a S24. I paid them to transfer the data from my old phone to my new phone. As they were doing the transfer they told me I had too many photos and it would take a long time to do the transfer. They asked me if I wanted to finish the transfer at home. I said sure because I'd already waited an hour for them to do the transfer and it wasn't even halfway done. They showed me how to do the transfer at home, but did not tell me I would need to bring the phone back to get the trade in deal, and I left. This mess up was on me, because I should not have left when I paid for them to finish the transfer. When I went back within the hour because I could not figure out how to get the phones to transfer they told me the transfer had been completed. But when I left they told me it was not done... Do they not know when the transfers are done? Not sure where the miscommunication happened on that one. When I got home my Verizon account said I owed $800. I specifically told the sales associate multiple times that I wanted a phone that would be free with my trade in. After driving back to the store and asking why my account said I owed $800 when I told them I wanted a phone that would be free to me, they then explained that it would remain on my account until I traded in my old phone. Why did no one tell me this when I left with my two phones?? Then, after getting the phone my google started saying I had no available storage. My email is saying I will stop receiving emails in a week. The problem is I have deleted stuff in my Google drive 3 times and it still keeps coming back. I was hoping they could help me with that, but I should have known better than to expect an ounce of care from this store. I learned through the Verizon in Waynesboro that when the Staunton Verizon turned on my phone's backup to transfer things from my old phone to my new phone they transferred EVERYTHING, not just the photos. I then went back to the Staunton store, explained the problems I was having with storage, and all the sales associate I spoke with told me was "that's run through google, we don't know how to do that." I responded with "A Verizon sales associate doesn't know how to turn off backup on a phone?" He responded with "That is run through Google." When I tell you these people are doing the bare minimum I'm not kidding. They also signed me up for Disney Plus and other services without telling me I would have to pay after the first month. If you want people who actually know what they're doing, because clearly the sales associates in Staunton are just there to do the BARE minimum and get as much money out of you as possible, I recommend Verizon in Waynesboro, VA. They actually took the time to try and help me. If there was an option to give 0 stars I would. read more

the woman who checked me in and helped me was very pleasant and helpful. my phone was not charging and she diagnosed the problem and provided a fix. I am now fixing my problem thanks to her. I find that the women who try to help are better than the men. thank you for getting me back to using my phone read more

Purchased a new Samsung S22 on 11/28/22. Noticed yesterday that 2/3 way down the screen there is a vertical line of pixels that are white. Went back to Verizon Staunton, Virginia store, originally told by employee after she conferred with manager that I would receive a warranty replacement phone but when she came back out was told that I would have to take the phone to Best Buy or Batteries+ to have phone repaired. Screen protector bought at Verizon and applied by them was cheap and definitely not tempered glass. Phone was not dropped or put down on a surface forcefully. After paying $800 for a phone, 8 days later I have to pay $249 to have the phone repaired. This phone was obviously defective, it just took a week for the problem to show up. Don't buy a phone from this store, it is a corporate store but they don't stand behind the products they sell. read more

Adding $10 daily text fees to my phone for No reason! Going to store today! Costing me over $100 Extra! Will have removed or I will Have to go to court! I have the unlimited plan already! read more

I went in to upgrade my phone but I needed to review my plan before I made a decision. The woman that was "helping" me looked so bored I finally left and went online myself. read more

Okay everyone knows going into Verizon is a huge royal pain in the @$$ and takes up your whole day. Both times I've gone in, however, I've gotten an awesome guy to help me out named Blake. He helped me change from a horrible Windows Phone sold to me by the Verizon store and switch to an old Iphone 4 my mom had. He was honest and said who the eff knows about Windows Phones but we figured out how to change my info into the new/old iphone. I went in to resign my new 2 year contract and get a new phone. He was super helpful and tried to find me discounts on my new plan. As always though Verizon sucks in general as far as pricing but they do have good service so I'll stick with them. Come on people book 2 hours if you know you're going into Verizon and at least ask for Blake to make it less miserable read more

Horrible customer service. Twice now I've gone in and had the rep seem more interested in their phone and the football app than doing their job, then downright rude about me even being there...Both times I've gotten nothing done and gone home to take care of the issues through the customer service number. Don't waste your time, it's worth the drive to the Charlottesville store if you can't take care of it over the phone. read more

I had the absolute worst experience with this Verizon... I was with Verizon for years and I switched to sprint I wanted to come back to version I went to the one in Harrisonburg... They told me I could trade in my phone no problem. (This is a scratch on it) the Staunton store made me wait with my child for 20 min to tell me oh you need to go back through sprint.... Why on earth would the Harrisonburg store tell me yes they could do it and you can't when you are both corporate stores??? Never go to this store read more

Tonight will be my 7th trip with my 3rd replacement phone in hand. I have stopped counting the hours I have spent waiting to be waited on. I have been there enough to realize that they use "someone called in sick and another is late", every day, instead of just saying "we don't care if you have to wait 2 + hours". Hopefully, visit 7 will fix my problem, if not I can always tell you about visit 8. read more