My internet service has been dropping out several times a day for a while now. I've tried a couple…read moretimes to go through the chat bot to figure out what's going on. The improvement. Texting with an agent provided me an answer. My modem is bad. All I have to do is go to the Xfinity store and get a new modem. I'm looking at all of these other reviews where people are saying that customer service was terrible, employees lied, customers needs were not met, and customers were tricked changing things with their plans. That's the opposite of what I've experienced whenever I've been in touch with a live agent at Xfinity. They've all been very pleasant, helpful, compassionate, and friendly. I suppose I've been lucky. I haven't had any major issues with my Internet service. And any issues I have had they've been resolved to my satisfaction. I can definitely understand everyone has their own experience though. I certainly hope I continue to have positive experiences.

Everything. Im sick of xfinity increasing rates and cant even get someone competent on the phone…read more Its time to switch services . The only reason they got a 1 star is because yoi had to put a star in

Super disappointed. 1. Sales rep assured me I could get a…read morestatic IP. This turned out to be untrue. Services uses CGNAT. Very limiting and very bad for hobbiests. 2.Frequent outages - often due to tech misadventure. For example - tech was installing my neighbors fiber and sliced my fiber cable with a shovel.

If you call too many times because they can't seem to fix a problem, they will tell you, in…read moreessence, too bad!! And refuse to come out and fix the wifi to your tv. Now I'm wondering if leaving cox was such a bad idea, although they're just as bad. Seems either pay a fortune for service or get no service at all.

After almost two years and being happy with our service my husband accidentally cut the wire from…read morethe satellite to the house. He was able to splice it back together and I called requesting a permanent repair. Two days later I came home to a 150 foot wire laying across my yard. Thinking the job was just bigger than initially given time for and a crew would be out to bury the cable, I waited until the following week to call. I was told they do not bury their cables, that was the home owner's responsibility. I asked why other companies bury theirs and was told they don't. I know for a fact they do and it only makes sense because they don't want people messing with their wires, so I asked to speak to a manager. I was transferred to a man who knew nothing of the situation and who told me calling tickets in would be too much for the business so they don't bury wires. He told me he would have the field supervisor call me. A man named Mike called and said "so what's the problem, your dog chewed through the wire or something?" I answered with "I'm not understanding the lack of communication in your company." After speaking with him for a few minutes he assured me he would be up there the next day to "take care of the issue." Fast forward to the next evening and I get home and the wires have been cut and the satellite dish is gone. I didn't receive any call telling me this happened although Mike assured me he would keep in contact. When I called Mike to ask where the equipment was he gleefully told me it was in his truck and that is where it would stay. I questioned why since we had no issues with the service. He told me it was not working when he was there and so he took it. Now I'm going to admit I was angry at this point. I was under the impression the signal would be upped and we may still have to bury a wire, instead the entire service was ripped out by the "QA" person. He pointed to the crew (we were on FaceTime) and said "you see these guys, I have the authority to tell them what to put up and take down." He then told me he was the second in command at the company and that "I shouldn't have name dropped and maybe I would still have my service." Mind you, I didn't name drop. I was asked who my husband was and told them he works for a business in the industry and asked why other businesses bury their drops. When my husband called Mike back he tried to say it was definitely not out of spite that the equipment was taken because of the bad signal, again we had not complained at all about the signal, and that he would bring it back in a day or a week when he could figure out how to fix it. When the office was called and asked if this is how they do business they said absolutely not. When they were told Mike was not allowed back on the property they informed us he was the only one available, and that they would love to come fix it, could we just wait two weeks. They made sure to mention that he definitely didn't act out of spite. So we asked for a wire to be buried, instead our equipment was ripped out, we were told we shouldn't have "name dropped," and that we could wait two weeks to have the same man who gleefully took all ways of communicating with anyone while at home (not to mention taking my ability to call 911 which is a big no no in the industry) to come back and fix it. When we said no, Mike actually called my husband back confused as to why he was not wanted back. It was made clear to us that Mike is the face of this company and his actions go against anything that most would consider professional or decent. We were loyal customers and I told many people that I was happy with your services. You can bet I will now just tell anyone who will listen about Mike. Because I know Alex, the owner, has responded to my review on Google, I must stress, the issue that called them out was NOT the signal. He is trying to protect the company and I understand that. But if we do go by his version of events, the equipment was still cut out in the morning and we were not notified at all. Then we were told it would be a solid two weeks to fix. However you want to spin that, it doesn't say a lot about the company if they think doing business that way is okay.

Great company, great service. Shocked to read the bad review as I have had issues and never had…read moretrouble getting a call back or getting the issue resolved quickly. Field technicians are great as is the office staff I've talked to.

A sales person at the Harrisonburg Va store let a unauthorized person into my account on 7/14/25…read morethey had paper work in my name and marked a / where I should have signed I and my husband are only ones that are authorized we were both at work knew nothing about it till we saw paperwork I went Friday 7/18/25 to talk to mgt to find out how this happen he never told me that he said he would talk to sales person and make note on my account which should not have to do because I can not get into my account without ID and a Tex sent to my phone for me to ok on 7/14/25 they checked unauthorized person ID and his name is not the same as my husbands in anyway so want to warn everyone to watch your account this is fraud

The manager was rude and dismissive. Told me to call the 800 number for help. The lady on the…read morephone was helpful and said "usually the store will call us for help with this issue." Our guy could not be bothered to help. I'm taking my $200+ monthly bill elsewhere as a result. This was the final straw. TERRIBLE CUSTOMER SERVICE.

Ben and Carter were our install guys, they were professional and friendly, walked us through the…read moreprocess and got us hooked up with no issues!

We have had Longo for several years and service had been adequate- we use it for streaming TV…read moreservice. Lately, our service has been subpar. Very subpar. I submitted a claim for no service and was told they could see service had been performing in adequately for awhile and we could get a bill adjustment when issue was resolved; however, they could not give any timeframe when the issue was going to be repaired. Received word today that issue was resolved but would only be given credit from when time i submitted a work ticket and not from the time they were able to track that we had been receiving less than optimal service. Will be concealing service as soon as possible. I was told when I signed up for service that I was not under a contract. Funny, now that I want to cancel, I'm under contract!

Worst customer service I had today, no smiles from the woman or boy that was working. We said hi…read morethey didn't even acknowledge us while sitting there, nothing. Just horrible customer service.