I have had JCS service every laptop and workstation of ours for YEARS for our company. From Shirley…read moreup front to every person John brings on site with him, they are top notch. Great customer service, honest and fair services, and you can trust their work. We've also had them do networking for us and were so impressed that we had them do our second AND THIRD build-outs as we expanded. Can't recommend them highly enough.

This company is the best! I can't remember the first mans name (Sorry), but he worked for two hours…read moreuntil closing on my computer. This morning Owen worked for another four hours painstakingly removing virus and malware problems. He explained everything in terms that I could understand and was extremely helpful! My computer is back and I didn't lose anything.....these people are awesome!

Josh is really great at fixing my computer at keeping me updated on the process. He never does…read moreanything until he clears it with me! His prices are great and I highly recommend!

Josh has been helping me off and on with my pcs for over a decade now and has always been super…read morehelpful, never had an issue he couldn't figure out!

I found Your IT Dept through Yelp when my fav laptop physically crashed to the ground. Fortunately…read moreit's a Toshiba and solid as a rock, but the screen wouldn't turn on, and the directions for tearing it down to test it were just too complicated. (Turned out I needed a new LED screen entirely; the last step in the testing process. So glad I didn't attempt the repair on my own!) They had it done in no time for cheap, plus cleaned out the entire laptop (tore it down, wiped out the keyboard, etc) for no extra. Runs better now than it did before. And their ideas for the future of their company are innovative; I'm excited they're in the area and do local repairs (and sell nicely refurbished, all-legal computers and peripherals), as well as work the larger companies in Charlottesville, Lynchburg, etc. They give you a card, stay in touch through email or phone, and work fast. Worth the visit and a bookmark imo, esp for what they WANT to do with wireless in the future. I got some GREAT ideas from them to save money and get faster internet. Nothing but love for these guys; they clearly love their work and the community, and tell it to you straight. No punches pulled, and very professional.

It was around noon on a Saturday, and my Dell Inspiron laptop "fell" off the bed in what can only…read morebe described as an angry and forceful manner. I'm a W&L college student, but unlike many other students, I'm on complete financial aid with limited (if any) support from my parents. I tried over and over to get my "stupid, useless" laptop to turn on, but of course it did not. At around 7:30 pm I started calling IT companies even though I knew I wouldn't be able to afford any repairs. I had no luck until I called Your IT Department, who miraculously picked up the phone at 8 pm on a Saturday (I'm from Chicago, that's just simply unheard of). Though their prices are extremely reasonable, with my situation it would not be possible for me to pay upfront. Upon expressing this concern and asking about payment plans to the owner, Matt, he simply laughed and said "don't worry, we'll take care of you". By 9:30 they had met me to pick up my laptop and begin repairs. They were super nice and very reassuring that I would have the data I needed recovered (I was mildly freaking out, the philosophy proposal for the 15-20 page final philosophy paper worth 60% of the final grade was lost somewhere on my oh-so-broken laptop and had not been backed up anywhere else - on top of this I'm a writer and none of my incoherent babblings are backed up anywhere else either). I can't describe how grateful I am for the compassion of Your IT Department; not only was this the most efficient and exceptional service that I had ever received, but they had a complete understanding for my particular situation and were willing to work with me still, something most places would scoff at in our "wonderful" capitalistic society. My computer was finished with all repairs by Sunday night, which I can only describe as either remarkable or magic - they must have used magic - since I didn't even hear back from other IT places in town until Monday afternoon. When I got it back, it was in better condition than before (I'm serious, magic is at work here), and all my data was recovered. I would not only highly recommend Your IT Department for any technological needs, this is the ONLY company I would recommend. Thank you guys again for AMAZING service and for saving my poor little laptop's life.

I took my Apple Watch in to get fixed in early December. It needed to be sent to Richmond because…read morethat's apparently where they have the sautering tool needed to fix the batter. By December 15, I'd received a call that the watch was fixed, but then they backtracked and said it was still losing its charge. From that point on, it was radio silence; I called them on 12/22 and12/31, each time without them being able to tell me what was wrong with the device. By 1/30, they told me that the device was unfixable and then would send it back to Charlottesville to get it to me. And again, I heard nothing. When I called on 2/10, I finally spoke with someone helpful who'd admitted that the watch had been lost in the mail. I asked that person what could be done, and they offered to see if the company could help me replace the device; I asked to get that in writing in the form of an email, which they obliged and sent on 2/11. I've now responded to that email two times (on 2/14 and 2/17) hoping to move forward with the replacement of my device or some kind of a refund, and no one has answered. Fruit Fixed showed embarrassingly poor communication and bad customer service. I have no idea how their rating is so high - I feel like many of these reviews can't be legitimate. I now have to purchase a new watch and can't use my previous device as a trade-in because they have refused to help me when it was lost in transit between their two stores, and when apparently no one who worked there even realized it was gone. Pathetic.

UPDATE: Wow. Their response to this issue admits they broke the phone and tried to get me to pay…read moreto fix their mistake. This is a clear pattern. I urge everyone to look at Fixed Fruit's responses to the reviews. In each case, they twist the fact to place blame on the customer. This is an untrustworthy business that is unwilling to stand behind their work. Strong recommendation to avoid! ORIGINAL REVIEW: I visited Fixed Fruit for a simple battery replacement on my iPhone, but the experience left a lot to be desired. During the repair, the technician damaged my phone's screen. Although they admitted responsibility, they still tried to charge me for a new screen instead of fixing their mistake at no cost. While the staff were not rude, their unwillingness to correct an error they caused raises concerns about the ethics of this business. If you're looking for a repair shop that you can trust, look elsewhere

Mike and Cody did an exceptional job on our structured wiring and security system at our new self…read morestorage facility. I've never seen two people more dedicated to quality worked than these two. I am very happy with the way everything turned out . Even more so they were extremely patient during all of the hick ups and delays that our project endured. Well done guys !!