No communication during process. They make tremendous promises as they try to get your business,…read morebut when it gets too difficult to work with the insurance company they just hope you go away. Nothing but "crickets" ! Don't waste your time. We've moved on.

My 100+ year old roof was leaking and Holloway was suggested so I called. The service was…read morewonderful! The roof was inspected, the leak located, a solution proposed, and an estimate given. The assigned workers arrived on time, answered all of my questions, and completed the work at the estimated cost. These folks are superior from start to finish, including the office staff who kept me up-to-date. Highly recommend!

The communication started with Rhonda, she was very pleasant and easy to work with via emails and…read morephone. Then the two Jonathan's came out for a quote and provided candid, humbling, professional and expert feedback on our project. Once we hired them, they came on time and finished on time. I was Curious George, so I took video and pictures throughout thr whole project. A+, would recommend to others and hire again.

In June 2020 we contracted with Blue Ridge Chimney Services to reinstall a wood-burning fireplace…read moreinsert and chimney liner at our home in Winchester. The work was necessary because of the shoddy and, frankly, dangerous installation and chimney work that had been done by 1Elite Chimney LLC, a local chimney service that sold us the unit and was completely unresponsive to our repeated calls for follow-up service because they did not complete the job, the stove was not working properly and the chimney cap they had installed blew off our roof during a minor windstorm. We decided to go with Blue Ridge Chimney after a confidence-inspiring visit by Steven Slabaugh, the technician they sent at our request to evaluate the situation. On the morning of June 29, 2020, two young men from Blue Ridge Chimney, Chris Guy Jr. and Chris Smith, drove here from Harrisonburg and arrived a little after 9 am. After a quick review of our situation, they went to work. They were here until after 8 pm, working the entire time with only a short break for lunch. Their concern for our situation was evident, as was their professionalism, energy and competence. They were also friendly and engaging, and at each stage of the process they explained the problems and the work that needed to be done to fix them. I waited 9 months to write this review because the work was done in June 2020, and we did not begin using the stove and chimney until November 2020. We used it consistently until last week (March 12). The heating season is over now and the insert worked perfectly. We are very happy in general with all the dealings we have had with Blue Ridge Chimney Services, and in particular with the competent work of Chris Guy Jr. and Chris Smith. We intend to use Blue Ridge Chimney for all our future stove and chimney related work.

I contacted them to clean my mom's dryer vent-they were quick to respond, courteous, professional…read moreand fairly priced. Highly recommended!

Fast, efficient, friendly (and handsome!) I was in a very stressful situation when my apartment was…read morebeing renovated. These professionals were beyond helpful, accommodating and provided exceptional service. Honest, genuine and fair - highest recommendations!

Burgess Plumbing has worked for me twice and I highly recommend them. First, they fixed a commode…read morethat was leaking at the base. The previous owners of the home did a major remodel and apparently didn't use the correct adapter to raise the height for new flooring. It works great now. Second, they fixed the master bath commode plus they also installed a 36-inch vanity to replace a pedestal sink. Both of these look wonderful and work well. Mrs. Burgess is always very professional and pleasant on the phone. The repair people​ were prompt, knowledgeable, and cleaned up so you wouldn't know they'd been there. The prices were fair and they sent the bills in the mail, which was convenient for me. I had trouble believing the experience Lynn M. reports and wonder if that person has some other issue. I checked Lynn M.'s list of reports and notice another very negative report to a well and pump business just 3 months earlier. I did reach out to Yelp, but they replied that they reviewed the review before and decided to let it stand. All I can tell you is that my two experiences with Burgess Plumbing were great and I have dealt with other plumbers in past years in various cities. I have a few other plumbing wish list items to do in the future and I am happy I found Burgess Plumbing to help me with those too.

Terrible company. I always get the run-around with Burgess plumbing. Their excuses are not even…read moregood excuses as to why they can't help. The lady who answers the phone always complains and talks bad about other customers too. So I wonder what she says about me since she runs her mouth about others. Do NOT use this company!

Kent was so helpful, empathetic, and knowledgeable when looking over our property and giving us…read moreadvice on how to navigate a complex series of problems we were facing. He described similar projects he'd completed with sill replacement, then offered an estimate that was quite reasonable. We aren't in a position to do the project quite yet, but his comments reassured us that he and his crew would be well suited for the job.

Martin's Construction absolutely earned a 5-star review from us. Kent and his crew did an…read moreoutstanding job on our very large deck and screened-in porch area--quality work, solid craftsmanship, and everything turned out exactly how we hoped. The team was easy to talk to and great to work with throughout the whole process. Communication was smooth, questions were answered clearly, and the job was handled professionally from start to finish. We truly appreciate the work they did on our home, and we would definitely use Martin's Construction again. Nothing but great things to say about them!

Would not recommend. They came all the way to my home refused to test a pressure tank but…read moreimmediately asked for payment for trip out. Consumer Beaware

We had small leak in our bathroom ceiling. We called and were able to get someone to see us the…read morenext morning as this wasn't an immediate emergency. Chris was dispatched out to us. He was friendly and knowledgeable. He found the problem and fixed it quickly. We asked questions as he worked and he educated us about what was happening and why (and didn't seem annoyed by our curiosity). He even made restaurant recommendations! We will definitely use this company again for future work.

This team is the very best. Great customer service, they keep you updated and walk you through the…read moreprocess. Their work is beautiful and professional. They made my kitchen renovation less stressful. I would recommend them over and over. Thank you so much!!!

We had an absolutely amazing experience working with Stoneworks. From the very start, Daniel worked…read morewith us As we found a perfect material for our job. He was chill, patient, responsive with quotes, and very accommodating. We really like the idea of supporting a local family business that provided outstanding customer service and craftsmanship.

I interviewed 4 companies and chose Excel for their quality products (I chose Bosch), the time Jim…read moreVance spent with me, answering my many questions and not only explaining my new unit but drawing it out too. The installation hit a couple unforeseeable snags so the project was 3 days, but they made sure that we had heat. I also was able to meet several of their staff and was very impressed by their work ethic, knowledge and kindness. I had to call this week about a rattle I had never heard before. Kyle was here the NEXT morning. He spent several hours under my house and inside. He didn't "see" anything but removed and retightened possible causes. We waited for 2 cycles of the unit and we believe the rattle is gone. If not Kyle assured me that it would be fixed if it reappeared. I am very thankful to Excel Heating and Cooling for excellent service staff and product. PS they also sent me the most delicious airpacked sleeve of fresh cookies in a tote, that was a huge hit at Thanksgiving week in WNY, as a thank you.

Original complaint: My AC would not turn off / running constantly…read more Diagnosis: Bryan w/Excel Heating & Air stated my ac's coil was leaking & currently blowing "poisonous" R22 refrigerant into house. He stuck an instrument inside unit in garage and it began beeping nonstop, which he said indicated the coil leaking. He also stated the motor needed to be replaced even tho it was running non stop. He stated my AC was not worth fixing and needed to be replaced at an approx. cost of $7000. He advised me he put some coolant in ac even tho it was leaking to make me "comfortable overnight" but it would eventually leak out; and said no charge for the added coolant. Lastly, he adjusted the thermometer settings on the wall before leaving & the ac was still running when he left. We agreed I would call him w/a decision the following a.m. He asked me to call him on his cell number listed on business card. Instead, he called me the following a.m. at 10:30 to see if I'd made a decision. That same morning, a 2nd opinion from a different heating & air company first looked at thermostat & stated the ac was turned to off position. He later verified my ac is working fine, but the motor itself was stuck in the "on" position and was why it was running continually and needed to be replaced @ $815. He assured me there is NO LEAK in the coil. They put the same instrument in garage unit (as Bryan had used the previous day) & there was no beeping to indicate a leak. I was dumbfounded. He concluded my entire ac did NOT need to be replaced, only the motor. I called Excel Heating & Air back to report these findings, talked to DAVID. I did not mention Bryan had stated he added coolant until David asked if I would pay for coolant added. I verified Bryan said no charge for the added coolant and did not charge me anything before leaving. (Why did Bryan shut the ac off on thermostat before leaving the previous day if he added coolant?). Moral to story: ALWAYS GET 2ND OPINION. I originally called Excel because of their 100% rave, positive reviews. However I am aware there are companies businesses can hire to input positive reviews online for a fee.