Have to return our xfinity router in! After being fleeced by xfinity for 4 years, we have decreased…read moreour WiFi bill about $100 . Also the reception much better for streaming! After much harassment with the home office, we finally had our service cut out! So. I thought that i would get the same treatment from the store! OMG ! They were open in the 4th until 4 ! But what made this special was how we were treated! The young man was so unstable and no pressure at all! He was very k and willing to help as soon as wi walked in ! He knew exactly why I was there! If this young man was CEO I bet this business would be much more customer friendly! Ty! The service was the best!

If you need help with your Xfinity plan or devises I recommend going directly to the store by…read moreCostco on 29. Amelio (who works there) is a tech genius. I walked in not able to get my new IPhone and Apple Watch to communicate with her other. They fixed the problem...I left the store with a new watch and a bill (including the watch) that is $84 a month less than I had been paying. It is worth your time to stop in!

Why the fvck do I need to be home for the repairman to fix a line the county dug up placing a…read moreculvert 1/4 mile from my house?

Centurylink is evil...lol...I gave them so much money for a service that they couldn't provide me,…read more(they said I'd get 10bps ...Max I got 2.8bps for like $130 per month) because I lived in an area that was monopolized by them. Our entire community was outraged by the lack of service and price. I'm shocked that the FCC hasn't shut them down...Then...somehow, Brightspeed got involved, and it took a year for them to stop hounding me after I moved from my home and paid my bills...I couldn't get ahold of billing. I would call Centurylink to figure out why I was still having to pay, they said to call Brightspeed, so I would call Brightspeed and I would be told I had no account to pay...but they continued to bill me and add late fees, and I was paid up! My credit score dropped during this time as well (for their mistake!)...Infuriating...I was getting phone calls 2-3x for per day for a year from collections...the only thing that made them stop was I finally said..."Okay...you all say you will escalate this...you've been saying this for a year, but I continue to get calls. So while I'm on the phone with you, I'm letting you know that I just hit send on my complaint to the FCC". The gal on the phone said, "No, please do not contact the FCC". I said, "Too late." Within a week, I received information from the FCC that Brightspeed would write them a letter explaining how they solved my problem." Then, bing-bang-boom...my problem was solved. the phone calls and the harassment finally stopped. Thank you FCC for protecting the consumer from companies like this! I wish I had $10k for every harassing phone from them...It was a headache and a frustration every day of my life for a year.

I have tried to schedule an appointment via Thumbtack 3 times to address an urgent network set up…read moreat my store - I got 3 appointment confirmation and all were no show ! On Saturday I sent few requests via Yelp and Nova ITS (Todd) responded right away ! He came first thing in the morning on Monday and set up the network on the spot - I highly recommend NOVA ITS I wish more people will focus on excellent service so important to recognize service excellency from time to time.

Todd was awesome. I sent him a message and he called me the same day and got unifi products to…read moreadopt and even took the time to setup my IOT network to separate them away from my primary network. I wish I found Todd earlier, he could of given me his advice before purchasing my Ubiquti equipment but overall, he was friendly and new his stuff. I will call him for any future networking needs.

Ben and Carter were our install guys, they were professional and friendly, walked us through the…read moreprocess and got us hooked up with no issues!

We have had Longo for several years and service had been adequate- we use it for streaming TV…read moreservice. Lately, our service has been subpar. Very subpar. I submitted a claim for no service and was told they could see service had been performing in adequately for awhile and we could get a bill adjustment when issue was resolved; however, they could not give any timeframe when the issue was going to be repaired. Received word today that issue was resolved but would only be given credit from when time i submitted a work ticket and not from the time they were able to track that we had been receiving less than optimal service. Will be concealing service as soon as possible. I was told when I signed up for service that I was not under a contract. Funny, now that I want to cancel, I'm under contract!

Absolute worst provider you can go with. We were forced into a contract with Xfinity because they…read morewere the only internet service provider in the area. They continually upped the price of service without warning, and when we finally moved and requested a stop service... They continued to not only charge us, but also upped the rate again. I contacted their cancellation department several times, and each time when I was assured we were done and they would be sending me a refund... it never happened. This continued for seven months. When I finally got someone competent enough to actually process the refund and get things sorted, they sent me a refund for one months service... on a gift card that I received late and would expire that month. Do not trust this company. I will never in my life go back to working with them. Thanks for nothing.

Comcast must be one of the worst ever customer service companies. Their product is expensive and…read moreunreliable. Their customer service representatives misleading.

This company is the by far the Worst company ever!/ They…read morewant to charge you. Then over 62% of the time you can not get wifi! When you call them they blame it on the provider! Why should we have to pay for a service that is lacking? The worse part about it ,is that because were we live we cannot get another internet service! It is a monopoly!

Have been a customer for approx 3 years, and can't say enough about the service they've provided…read moreme. Quick to reply to voicemails, and emails. Currently have a broken fiber line that contractor cut, and Amber has made a point to come out the next day. Mothers day weekend would be hard at my house with no internet. Keep up the great work. Very happy.

#1 in customer service, small, local homegrown company who's only goal is your happiness.read more

They over charged me for 5 moths, they carged me for two phones and only one was not in use. It was…read morefroze and even the employess in waynesboro could fix it. I told them in December of 2025 to turn it off, again in January ---------------to April of 2026. Each month I called I promised they would have it disconnected. It was a dead phone and it could not be fixed. So around April the 3rd I told them AGAIN, DISCONNECT MY CELL, even though I paid them again and it was not due until April 23, I told them to disconnect my other cell also. I di not need their business. What a rip off. From December 2025 to April I was paying for two phones and only one worked. I feel like they just stole $540.00 from me but they don't care . After 25 or 30 years of being a loyal customer, they don't care.

Called Verizon repeatedly for an overcharge on my phone I kept being told would be removed. Finally…read morewas told to go in person to have this resolved . Waited well over an hour /hour and a half after being told I was "second in line" at time of check in. The people at the store were kind and doing their best so this review is not on them by any means/I know they can only do so much and at least they helped connect me with Verizon and even got on the phone to explain the overcharge I kept seeing/but lady on the Verizon end was a very rude person- finally admitted we were being overcharged and took off the fee. Not apologetic just rude. I can't wait to switch carriers *edit to add that when I came home I decided to check into my account and see if this was indeed corrected and it still was not! I had to get into the chat and threaten I would file a complaint and magically it finally was corrected and I was credit back the overcharge. Lady I spoke to on the customer service line for Verizon was "Sky" who was rude and said she would Make the correction and still did not. Disappointing.