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    6 months ago

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    10 years ago

    XFinity is Comcast, and we are "outside their footprint" (Buffalo W.Side).

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    Spectrum

    Spectrum

    2.3
    (13 reviews)

    Spectrum is a very busy place i found out! My wait was about 20 minutes. I went to buy a new phone…read moremy 1st one came in the mail 3 years ago so I wanted to do in person. I looked what was on sale on line but looking at the picture didn't convince me what one i wanted. I'll tell you this was no Verizon experience! I asked the 19 year old worker if I can see the phone before I buy he said you can look at the ones they have on display. I said I want to look at the back for the camera! He said to me "didn't you look at them on line" I asked about the phone he said he didn't know about it! I didn't feel comfortable with that phone so I asked him to stop the order and I asked for a more expensive phone then he had an option he said it had a better camera can hold more data and how much I had off and other details. Did he just wake up after I got the second phone poor service next time maybe I'll go to Cricket I almost got on my daughter's plan I probably would have payed less money for the same phone and the guy that helped her was great! So much for loyalty even though it's only my second phone with spectrum in 3 years have to think about for my next phone!!

    Best Customer Service I have received in a very long time!…read more Christopher H. went out of his way to give me the best deal possible on a new phone, and facilitated an effortless transition from old phone to new. In 20 minutes I had a brand new phone with all the contacts, apps, etc from my old phone. I highly recommend this Spectrum Mobile store and it's staff!

    Spectrum

    Spectrum

    1.3
    (59 reviews)

    So, I've dealt with abysmal customer service, and usually I am sympathetic to the plight of…read morecustomer service reps on the phone ;especially retention reps) because the company sets them up for failure. Not this time, I cannot in good conscience allow for the utterly rude and dispicable actions of the rep "retention" reps I dealt with. So, quick context, a smaller local company that offers vastly better price points for superior service for my needs became available, I opted for that company without a moments hesitation, but I waited to cancel charter until after I had cancelled in the hopes of making this process as simple as possible. I was vastly mistaken. The first time I called I started to get asked extremely inappropriate personal usage questions, things that are NONE of charter spectrums business whatsoever, when I asked if I was required to answer these redundant, pointless questions the rude and snippy rep said that if my equipment was already returned I could avoid the ludicrous cross examination. So the literal next day I went to the charter store down the street, not allowed to return my equipment there, I had to go to the UPS store a literal block further down the road...... why????? To make cancellations more difficult, period, that's why... So I get my equipment returned with RECEIPTS, and I wait to call again until after I confirm they have they garbage modem and equipment. I call again, thinking it would be easier The rude, wolf of Wall Street wannabe sales jerk (I'm trying not soften the language I want to use trust me) starts into the EXACT SAME questions, and I immediately state that I was told it would t be needed if I returned the equipment, looser wannabe Jordan belfort tried to avoid answering while he thought he was selling me back my pen and the I asked, point blank, "yes or no, do I have to answer these questions to cancel my service?" I was met with "it isn't a yes or no situation " EXCUSE ME YOU PRICK!?!?!? I had to resist with every ounce of my being not to answer with my the most uncomfortable answers about my "internet use" to make his "it isn't a yes or no" situation a little more "fun" for me..... This company is a quasi regional monopoly and clearly their retention "customer service" reps are a reflection of this.

    Had to return equipment so did my daughter was early and didn't have to wait long was fast person…read morewas helpful and quick cant say that much great job today Spectrum

    Greenlight Networks - Buffalo

    Greenlight Networks - Buffalo

    2.7
    (3 reviews)

    I never thought I'd say this, but Greenlight Networks actually managed to be worse than Spectrum…read more And that's genuinely impressive in the worst possible way. When I signed up for their fiber internet service in Buffalo, I figured anything had to be better than what I was dealing with. Wrong. So wrong. - The Installation That Destroyed My Faith in Humanity The techs showed up to run the fiber line to my house. Simple job, right? They ran the cable through a tree. Not around it. Not near it. THROUGH it, pressed right up against the branches. Every time the wind blew, the fiber was getting yanked and pulled. I'm not an electrician or a cable guy, but even I know you don't run lines through trees. This is basic stuff. Then they mounted the junction box on the front of my house. And when I say "front," I mean the most visible, ugly spot they could possibly find. No heads up. No "hey, where would you like this?" Just slapped it right there and called it a day. My curb appeal took a nosedive. - A Month of "Someone Will Call You Back" So I started calling customer support. And emailing. Multiple times. I wasn't asking for the moon here. Just a simple question. When can you fix this mess? The answer? Crickets. Well, not exactly crickets. More like vague promises and zero actual information. No timeline. No commitment. Just "we'll look into it" over and over again for an entire month. - Turns Out They CAN Move Fast (When Lawyers Get Involved) After a month of getting nowhere, I'd had enough. I sent a demand letter to their legal department. The next morning, literally the next morning, a technician was at my house moving the junction box. Funny how that works, isn't it? A month of phone calls gets you nothing. One letter to legal and suddenly they're on it. But here's the kicker. They moved the box but left the fiber running through the damn tree. The problem I'd been complaining about for weeks was still there. And sure enough, after the first windstorm, I could see the fiber was already getting damaged by the branches. - The $100 Middle Finger I was done. Completely fed up. I called to cancel the rest of the installation. Their response? "That'll be $100." Of course. Of course they hit me with a cancellation fee. Remember how I signed up during a promotion that promised free installation? Remember how there was zero mention of any cancellation fee during the entire signup process? Greenlight remembers different. According to them, I owed $100 to cancel an install they'd completely botched. - The Silent Treatment I disputed the fee over the phone. The person I spoke with said a manager would call me back. Yeah, I've heard that one before. Spoiler alert, no manager ever called. I disputed it via email. Nothing. They've just stopped responding entirely. They want their $100, but they won't even talk to me about it. Radio silence. - Why You Should Run This is why I'm writing this. So you don't make the same mistake I did. I couldn't even get a fiber line properly installed without Greenlight putting me through a two-month nightmare of incompetence, unprofessional work, ignored complaints, and surprise fees. If you're in Rochester, Buffalo, or anywhere else in Western New York and you're thinking about Greenlight Networks, please learn from my experience. There are other options out there. Hell, even Spectrum, for all its many, many problems, managed to provide better service than this. Save yourself the headache. Save yourself the stress. Save yourself the mysterious $100 fee. Stay far away from Greenlight Networks.

    So far I've been happy with Greenlight's service. No issues. Installation was prompt and…read moreefficient. I had a billing issue where I was charged a $50 fee for installation. I called about it to apply a free installation coupon and it was handled by their support group. The charge was removed and I was credited in my next bill. I highly recommend their service.

    XFINITY - isps - Updated June 2026

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