I never thought I'd say this, but Greenlight Networks actually managed to be worse than Spectrum…read more And that's genuinely impressive in the worst possible way. When I signed up for their fiber internet service in Buffalo, I figured anything had to be better than what I was dealing with. Wrong. So wrong. - The Installation That Destroyed My Faith in Humanity The techs showed up to run the fiber line to my house. Simple job, right? They ran the cable through a tree. Not around it. Not near it. THROUGH it, pressed right up against the branches. Every time the wind blew, the fiber was getting yanked and pulled. I'm not an electrician or a cable guy, but even I know you don't run lines through trees. This is basic stuff. Then they mounted the junction box on the front of my house. And when I say "front," I mean the most visible, ugly spot they could possibly find. No heads up. No "hey, where would you like this?" Just slapped it right there and called it a day. My curb appeal took a nosedive. - A Month of "Someone Will Call You Back" So I started calling customer support. And emailing. Multiple times. I wasn't asking for the moon here. Just a simple question. When can you fix this mess? The answer? Crickets. Well, not exactly crickets. More like vague promises and zero actual information. No timeline. No commitment. Just "we'll look into it" over and over again for an entire month. - Turns Out They CAN Move Fast (When Lawyers Get Involved) After a month of getting nowhere, I'd had enough. I sent a demand letter to their legal department. The next morning, literally the next morning, a technician was at my house moving the junction box. Funny how that works, isn't it? A month of phone calls gets you nothing. One letter to legal and suddenly they're on it. But here's the kicker. They moved the box but left the fiber running through the damn tree. The problem I'd been complaining about for weeks was still there. And sure enough, after the first windstorm, I could see the fiber was already getting damaged by the branches. - The $100 Middle Finger I was done. Completely fed up. I called to cancel the rest of the installation. Their response? "That'll be $100." Of course. Of course they hit me with a cancellation fee. Remember how I signed up during a promotion that promised free installation? Remember how there was zero mention of any cancellation fee during the entire signup process? Greenlight remembers different. According to them, I owed $100 to cancel an install they'd completely botched. - The Silent Treatment I disputed the fee over the phone. The person I spoke with said a manager would call me back. Yeah, I've heard that one before. Spoiler alert, no manager ever called. I disputed it via email. Nothing. They've just stopped responding entirely. They want their $100, but they won't even talk to me about it. Radio silence. - Why You Should Run This is why I'm writing this. So you don't make the same mistake I did. I couldn't even get a fiber line properly installed without Greenlight putting me through a two-month nightmare of incompetence, unprofessional work, ignored complaints, and surprise fees. If you're in Rochester, Buffalo, or anywhere else in Western New York and you're thinking about Greenlight Networks, please learn from my experience. There are other options out there. Hell, even Spectrum, for all its many, many problems, managed to provide better service than this. Save yourself the headache. Save yourself the stress. Save yourself the mysterious $100 fee. Stay far away from Greenlight Networks.

So far I've been happy with Greenlight's service. No issues. Installation was prompt and…read moreefficient. I had a billing issue where I was charged a $50 fee for installation. I called about it to apply a free installation coupon and it was handled by their support group. The charge was removed and I was credited in my next bill. I highly recommend their service.

The employees at this store seriously need training on how to treat customers. There's a complete…read morelack of respect or empathy the moment you walk through the door. The attitude they give, unprovoked and consistent, is honestly ridiculous. It genuinely feels like most of the staff would rather be anywhere else than doing their jobs, and that energy shows in the way they talk to people. Very disappointing experience.

I had a great experience with both Louis and Chaun who really took the time to go over all the…read morebenefits Verizon can offer me. They really went above and beyond in addressing my questions and provided me with the best plan for my particular situation :).

Worst phone service I've ever had. Got a phone and unlimited data through Boost and it was cheap…read more Thought I was getting a good deal. Lots of grief is what I got. Not worth the headache, people--trust me. Needed this phone for work and have lost a lot of money because of it. It is basically unusable for professional purposes. Internet service goes off constantly, especially when I drive 15 minutes or more away from home which I need to do all the time for work. (Ended up stranded out in the boonies, had to just drive around and eventually found my way back. Good thing I had gas in the car!) GPS wouldn't work because the Internet kept going off! They'll sell you a cheap phone, but it's locked with Boost for a year, so you can't just switch service. Phone seems to work okay, but Boost's service is awful, just awful. If you just need the phone to make and receive calls it might be okay but don't expect the GPS to work or the Internet to work. Had very cheap phone service b4 this with another company, and it worked better! So I'm going back to my cheap old outdated phone and el cheapo phone service because at least it worked!

do not do business here!! sales associates would not help me out at all with returning a phone…read moreafter buying it 4 days ago!!

Chris @spectrum was higher than positive A.K.A. Awesome! Go Bills! Build Browns! Fly Eagles! Impede…read moreCheifs! Sincerely, Damon Wallace _digital_dWall @TrueRegnumLLC@gMail.com 614-802-1841(Spectrum) ÎPhone 15Plus(Suggest) Cleveland, OH 44112

AJ was very helpful and was able to set me up with my free WiFi for an entire year because I have…read morebeen a customer for so long ! Everyone at this location is always very helpful ! Any help you need ... please ask for AJ!

I went into Spectrum for the first time today to exchange my modem and router as I've had the same…read moreone for 6 years. One of the associates greeted me as soon as I entered the store and she immediately exchanged them for me and had me on my way. I was in and out of the store within 3 minutes and am extremely pleased! The associate was also really friendly.

The 'remote' is the worst piece of crap I ever used. The most hard to use device ever. extremely…read morelacking technology

Needed help activating new iPhone 16. Thankfully, Zachary at Russel cellular (Verizon) in Derby, NY…read morewas so professional, courteous and efficient. 5 stars is not enough of a rating. Zach and his trainee deserve 10 stars. Thank you, CW

My husband and I just had the greatest shopping experience at the Sheridan Eggert Verizon retail…read morelocation. We always dread when we have to shop for a phone. Joel has forever changed that for us and we will be going to him for all of our family phone needs from now on. He made us feel entirely comfortable and educated us on so much! He was perfectly professional and at the same time we actually had fun! We left there with renewed confidence in customer service. Give that guy a promotion!!

Fraud!!! Beware!!! This company called KR Communications is…read morea fraud business which doesn't pay their clients after service. I am a victim of them so i want to warn others to beware from them. I have already filed a complaint with BBB against them. They owe me $912 and are denying to pay and providing false documentation that it was been already paid!!. Please stay away everyone!!

Horrible! Do not communicate, late to appointments - if they even show up. Directv should rethink…read moretheir model, I will never recommend or use them again due to their third-party contractors. I've had several requests for tech to come out for two months - still nothing. DO NOT USE THEM!

This is a review of the Dish corporation. Not of an installer service. Extremely expensive tv…read moreprovider. Not that they all aren't. They are. channel quality is okay for me. There should be a better channel selection process. All of us get stuck with channels we dont watch or dont like. I would give more stars if we were allowed to select only those channels we want. It would be 4 stars. But the price is what dropped the rating. Better picture clarity would also help raise the bar

OK SO don't get me wrong yes Walmart is good, TRUST. but like I went to freaking walmart for some…read morePEACHE and ouuuu they had some good AH ones last time I went , and today I went and they didn't have the regular peaches I get....they barley had regular peaches, and the only one they had was on the floor. Like it was a single regular peach on the floor so I'm like oh nah they playing games, so me being me I grabbed the peaches they had out and the ones they had was naked!!! like they didn't have no peach fuzz on them so I'm like why dis peach look weird and I'm like hmmm maybe it's the same u know , WHEN I GOT HOME it tasted LIKE bad- so now I have to suck it up and eat them bc I didn't get them and I don't wanna look ungrateful so yea not good at all, do better walmart get more good peaches out there and stop selling those nasty ones.

I reviewed them at their hq already. But local is probbaly more helpful for the locals. Just a…read morethought. Ive been a cable subscriber most of my life. But a few times Direct TV has come my way. And its never been easy for me to get the hang of. Most recently it was at a home I manage, and I could not get Direct TV and Verizon to work together to get the TV and all the rest working at the same time. So frustrating. We finally just went to TWC.

STAY FREAKING AWAY AT ALL COST!!!!!…read more I currently am a FiOS subscriber. Not always happy with Verizon however I've never had an issue with their TV services. I am trying to calm down because the tactics that Direct TV use are illegal. They charge credit/debit cards without prior authorization. Try and file a complaint against them with the Attorney General or the BBB. Useless. I just got charged $60.00 on my debit card. I don't have their service. Never had. Had to jump through hoops to get this removed. Cancelled my cards and am waiting for new ones to arrive. Similar experience several years ago while trying to close out a family member's account. The account was charged after MONTHS of close and personal talk via landline. I don't wish to get into the deets however the employees of this company lie to suit their quota needs. File a complaint with the FCC. Next on my list.