I had occasion to call Buffalo Alarm last week due to a fast beeping sound coming from the key pad…read more I didn't realize at the time that it was due to a low battery. By chance I found Buffalo Alarm on the internet and gave them a call. I really was expecting to be told that I would have to sign up for a year contract for monitoring, which is what happened awhile ago with a another alarm co. When a called Buffalo Alarm and cheerful young lady answered and immediately transferred me to Jim, service manager. He set up an appt. and advised the service fee. Very reasonable. The tech arrived at the appointed time. He replaced the battery quickly and checked all the other batteries. He didn't try to upsell and I'm grateful for that. If I ever want to upgrade our system, Buffalo Alarm is the only company I would use.

From the owner: Buffalo Alarm has been creating safer environments in Buffalo and Western New York for more than 30…read moreyears. Today we partner with over hundreds of businesses and 1000s of home owners providing Monitored Alarm Systems, Access Control, Video Surveillance and more. Residential & Commercial Burglar, Monitoring, Access Control CCTV, Home & Business Security Systems Fire Alarm Systems Camera Systems

Recently had some service work done . Technician was on time and professional . They have been…read moretaking care of my alarm services for over 20 years and have always done GREAT !! Thanks Ken and staff !! Kenneth Horbett

This is our second house with a shield alarm system. The sales, office and install teams are very…read moreresponsive to all our questions and needs. It is a real comfort to have this security system in our home, knowing the way SHIELDS is on top of their game 24/7! I would and do recommend this company to all I know! Thanks again, for the help today!! Dennis and Jane M.

My system currently has a malfunction and every week a false alarm occurs. That is ok, it will be…read morerepaired. The issue is the way the alert department operates. One week they called three times, then the police. The next time they called me once, then called the police. Within minutes I called back and each time their phone tree put me on hold for several minutes. Never happened this way before being merged with the Pye-Barker. Waiting to find out the details in real time is problematic. Apparently after talking with them, their position is once they call the police, I become a low priority call and shuttled to hold. While I wonder what happened and if I have to rush home! Really not good for the person being called about an emergency. I am now looking at other companies.

Since they were bought out by a larger company they have been horrible. You have to go through a…read moredirectory to get to speak to a person. The one I spoke to today have no idea what she was talking about I couldn't even understand her. My carbon monoxide detector was beeping and there was a triangle indicating a problem. I asked her if there was a serious concern she said she didn't know. She said a technician would call me in an hour still waiting. Switching to a new company. Don't bother service the service it's horrible. Been a customer for over 10 years and the decline is very visible

I never ever leave reviews, positive or negative. I mean NEVER. I was so impressed with these guys…read moretoday ! I had a situation that was not an emergency really but it was to me. I couldn't find anyone that would help. Not even sure how I got their number but from the minute I reached them they were wonderful. Therese was the very pleasant lady I spoke to. And in all my stress she was patient and understanding. At one point when we were on the phone I was 5 minutes late for a meeting and she told me to take my phone to the meeting so she could text me updates !! Amazing. I reached them (after some phone tag for an hour or two) at 2:00. I'm an hour and 20 minutes away and they still wiggled things around to fit me in. Scheduled to be here at 4:00 but got stuck in Thruway traffic and got here at 5:00. The gentleman that did my repairs was honest and not at all pushy. He did not try to up sell me AT ALL. In fact he seemed more worried about staying in MY budget than anything. And when he was done he helped me find which breaker fit where. I cannot put into words how easy and pleasant this experience was. Highly recommend !!

Never called or responded on Yelp to help my quadriplegic son.read more

SHOPPERS PLEASE READ ALL OF THIS REVIEW BEORE MAKING YOUR DECISION. Again our system is not working…read moreand again we have to wait for another week. Since we noticed that our battery in our panel is low and trouble shooting it on the phone with a tech support for over a half hour and 4 emails within a 10 minute time frame saying that the control panel battery is running on 3% on my 9 yr. wedding anniversary she tells me she is sorry but we have to wait for the tech to come out because she has tried everything. The next day I call to try to get our appointment moved up and one tech guy tells me have you tried this and that and when I tell him we tried everything he tells me the tech support that I spoke with last night has no notes in the system. Since last night when I had 4 emails I now wake up to 25 emails saying the same thing and at 8:15 this morning Vivint calling us to tell us something we already know. So I call to ask to have our service discontinued and was told I had to speak to their Customer Loyalty Dept. I speak with their Customer Loyalty Dept. for him to tell me that I cant get out of our contract and he has given us way to much money in credits that he cant do anything for us now even thou now our control panel is not showing us that the door is locked and when windows or doors are open. He tells me that the tech will change out the control panel when he comes in a week. I told him they have already changed out the panel 2 other times. Guess what. Again there are no notes in the system showing that and when the techs come to your house they don't give you any paperwork to show what they did. So you look like the liar when you tell them that the panel has been changed 2 other times. So here we are how many more emails will we get saying that the battery is low or when it gets to 0 and completely stops our house AGAIN goes unmonitored. They answer the phone where we protect your home and family. How do they do this? I tell the Customer Care Loyalty Rep I want out of our contract due to them not giving us the services we are paying for. He tells me because they are willing to replace the panel because there is no record of it being replaced even thou again I tell him to contact these employees who have replaced it he tells me I cant get out of the contract but its fine for them not to protect our house and may family. Keep in mind I have 3 grandkids that live with us and that was the whole reason we went this security system. One more thing. The numbers they have listed on the internet for their Corporate number is all lies they all go to their Customer Service. You cant get a hold of their Corporate Office.

From the owner: Vivint brings peace of mind with reliable smart home security, effortless home management, and 24/7…read moresupport from real people. We keep you connected and secure, and we simplify your life--every moment, every day.

Very professional service, installed everything discussed, very good quality system installed. Very…read morehappy with entire process and camera system is top notch. Love it, would recommend to anyone wishing to upgrade or install security systems or cameras

From the owner: As a security integration business, we prioritize a customized approach to security integration,…read moreensuring that every aspect of a client’s security needs are addressed with the utmost care and attention to detail. One key aspect that sets us apart is our emphasis on cutting-edge technology. We are committed to staying at the forefront of technological advancements in the security industry, constantly evaluating and integrating the latest innovations into our solutions which allows us to provide our clients with state-of-the-art security systems that offer enhanced protection and efficiency. We take pride in fostering strong partnerships with our clients and we believe in building long-term relationships based on trust, transparency, and open communication. By understanding our clients’ unique challenges and goals, we can develop and implement security strategies that align with their specific requirements. Additionally, our commitment to ongoing support and maintenance distinguishes us from others in the industry. We don’t just install our systems and walk away; we provide continuous support to ensure that our clients’ security infrastructure remains effective and up-to-date. Our proactive maintenance approach helps prevent potential issues and ensures that our clients’ security systems operate at peak performance.

10 out of 10 do not recommend. I sold my home and move to another state and was told by three…read moredifferent ADT employees that as long as the new homeowner activated services within a 30 day period my cancellation fee of $500 would be waived. I confirmed the new homeowner activated services well within the 30 day period and was again told the fee was waived and I did not owe. ADT ended up still charging me the fee and when I called to correct the situation, I was given the runaround and eventually spoke with the most incompetent employee who said I was lying and I was never told the fee would be waived. I informed him I knew the calls were recorded and ADT could go back and review those calls and confirm the information I was provided. The guy actually laughed on the phone and would not transfer me to a supervisor. I called back and spoke with a supervisor who told me I was correct and I should never have been charged the fee and transferred me to billing to initiate the refund. The individual in billing, "Filipe" told me they initiated the cancellation of the charge but I would have to call in 1 week to request the refund. So ADT had no problem taking my money but because they messed up, I have to wait another two weeks before I can get my money back? After spending over 30 minutes on the phone with them this morning to correct THEIR error? How does that make sense. I will never use ADT services again. Do not sign a contract with this company.

Not sure how this specific branch is but ADT as a company is just a large contract scam company,…read morethey lock you into hard contracts using you social security number or other forms then when you are locked in they change the rates or charge extra fees. Do not use ADT

The technician was kind courteous and attentive. He answered all my questions. I would recommend…read morehim to friends.

I have been waiting for a technician for 5 weeks. The company itself altered my account information…read moreafter my first contact with customer service so I had to spend a lengthy amount of time just verifying my original order. I have had to call or chat 4 times with no resolution. I am giving up if they don't show at our next scheduled time. Walmart will be getting a very strong complaint, this was a business install and our Board room has been out of commission for 5 weeks because we had to remove the old TV to prepare. Never again.