10 out of 10 do not recommend. I sold my home and move to another state and was told by three different ADT employees that as long as the new homeowner activated services within a 30 day period my cancellation fee of $500 would be waived. I confirmed the new homeowner activated services well within the 30 day period and was again told the fee was waived and I did not owe. ADT ended up still charging me the fee and when I called to correct the situation, I was given the runaround and eventually spoke with the most incompetent employee who said I was lying and I was never told the fee would be waived. I informed him I knew the calls were recorded and ADT could go back and review those calls and confirm the information I was provided. The guy actually laughed on the phone and would not transfer me to a supervisor. I called back and spoke with a supervisor who told me I was correct and I should never have been charged the fee and transferred me to billing to initiate the refund. The individual in billing, "Filipe" told me they initiated the cancellation of the charge but I would have to call in 1 week to request the refund. So ADT had no problem taking my money but because they messed up, I have to wait another two weeks before I can get my money back? After spending over 30 minutes on the phone with them this morning to correct THEIR error? How does that make sense. I will never use ADT services again. Do not sign a contract with this company. read more

Not sure how this specific branch is but ADT as a company is just a large contract scam company, they lock you into hard contracts using you social security number or other forms then when you are locked in they change the rates or charge extra fees. Do not use ADT read more

After 9 years of service, we decided to upgrade our system but instead we had an incompetent sales person try to measure our broadband speed with her cell phone. Subsequently, we decided after much back and forth and other mishaps to rescind our agreement, and the sales manager agreed to cancel our account. This is where the worst happens. After a month, ADT starting charging us for a system we no longer had. It went unnoticed for several months. They are now trying to make us pay saying we never canceled. We disputed the charges with our bank but they are calling us threatening to send it to collections and referring to a contract that no longer exists. Several customer service reps have been extremely rude while others say they will take care of it but never do. Whatever you do, don't use this company. read more

The installer did good work and explained every aspect of how the system worked. I felt the house was well protected. After about a year, I felt that I didn't need the system any more, so I went on the website to cancel the service. Even with your username and password, you need to make a phone call to cancel. This gives them the chance to try to persuade you to keep the service. Don't give them a reason you want to cancel. Just say, "I want to cancel." There's no way to argue with that. read more

ADT is total crap, I will shout it to the rooftops until the day I die, they are way overpriced, they come into your home under the guise of free installation then try to upsell you a boatload of equipment worth $10,000 payable in 3 easy payments of over $3,000 of which the first payment is due right now, its bs, then when you say no to that they put it all away and just install the bare minimum making you feel like you would be so much safer if you added more. They failed to sensor a kitchen window which is considered extremely high risk and low and behold we had a break in and they broke in that same unsensored window, not setting off the "alarm" until they were on their way out with some of our belongings. They are still charging me monthly because they said and I quote "We are not responsible for the break in, we did our job and you cannot cancel" Don't waste your money, we took all of ADT's equipment down and installed Vivint, they are cheaper and offer better service with more equipment, cameras and motion detectors and all. read more

Just want people to know that ADT is a 3 year contract and they take the $99.00 payment before they even come out to your house. So when if you change your mind after they come out you have to make sure you get a refund. Needless to say we did not go with their service. read more

well let me just start out by saying ADT IS THE WORST SERVICE I EVER HAD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!. If i could rate them a negative star rating i would rate them a -100 star rating, their customer service is garbage! My house was broke into so we felt the need to get an alarm installed on our house, I called them the salesman was super nice and so helpful, The salesmen says to me that we are going to offer you a 3 year price lock no matter how much the price goes up you will stay the same price no matter what. (only so he could get my sale) he had said after all was said and done to lock your appointment in we will need 99.00. I said OK he said what ever part we don't use will be put on your bill, I was like that's amazing service, after we get talking he said to me ok do you have your card so we can charge you. I said yes, He replays ok its going to be 99.00 plus tax so it will be 107.00 never said anything about the tax before but i did not care or cause a fuss. my appointment was for the next day at 8 or 830 am the salesmen comes and starts doing his gig and trying to talk me into all this extra stuff that i don't want and have already told him i just want what me and the other salesmen talked about. so he has this tablet and he is doing stuff on the tablet and talking to us, saying he is making sure my alarm will be 1000% safe and i wont have a problem with it, so after a few hours he has everything hooked up my cameras hooked up and tell us how good everything is and then BAMMMMM he says in order to finish hooking up your system there is an activation fee of 299.00 I said what??????? never once did the sales men that i was on the phone with say anything about a 299.00 fee. i said i will not pay it, so he calls his boss and me and his boss talk back and forth for about 10 or so minutes, his boss then says to me i will give you two 100.00 gift cards for you today if you sign up for this service, i will do anything not to loose you as a customer. so after thinking and his boss promising me that i would have two 100.00 gift cards in the mail and in my hand by two weeks no latter. so i said well i wish i would have known I don't have my card on me and I would have to drive to my bank switch the money so it will be about 3 hours before you get payment. The guy that is installing my system says we cant do it like this i can loose my job but ok, he said here my number and you call me when you get to your bank and i will process your payment and then i will email you your contract that you have to sign and both papers to fill out for your gift cards, so he left i went on my way to the bank, I text him and say you can run my card, He text me back and says great you are all set Thank you, and that was the last time hearing anything from them till I call them and call them and call them finally a guy tells me you received your gift card papers when we emailed you the copy of your contract that you signed!!! AHHHHHHHHHHH lady and gentlemen i never received a contract but let me tell you when they emailed me over of a copy there was definitely a signature on it. but not how i sign anything, also the whole PRICE LOCK.... THEY ARE SAYING HERE A 3 YEAR CONTRACT. I said to the lady I would never ever ever have signed a 3 year contract with anyone not for anything i said the first time i would have seen a 3 year contract as the install guy was at my door i would have told him to pack up take everything with you and leave. So she says to me a week ago 12/6/2018 I will have the GM call you by the end of business today. That was over a week ago and i still have yet to get a phone call from anyone. I am going to be a very short Client of ADT and i will be passing the word to everyone and their mother NOT TO GET ADT!!!! read more