I began working with Bloom (Outsourcing Job Agency) in 2024; they connected me with WKPC on April 14, 2025. I am submitting this complaint to formally document my negative experience with White Knight Pest Control (WKPC). Bloom connected me with WKPC on April 14, 2025, where I worked as a customer service representative until the end of August 2025. I blindly trust Bloom and accepted to work for WKPC. During my employment, I observed widespread issues, including misleading sales tactics, unreliable services, rushed, incomplete, and poor training, hostile management practices, retaliatory behavior, unprofessional supervision, unreliable technicians, billing and service misconduct, contradictory rules, retaliation against employees, and unethical treatment of customers. I strongly believe WKPC's operations negatively affect both customers and employees and deserve careful scrutiny by the Better Business Bureau. They don't deserve an "F", they deserve much less. My Detailed Complaint 1. Inadequate Training and Unprofessional Supervision Training lasts only 3 days and is rushed, providing limited written materials and guidelines that do not cover many but many scenarios. When I asked how to handle scenarios not in the handbook, my supervisor, Kayla, replied, "You can find the answers in my head," which I found unprofessional. Employees are instructed to ask questions via chat for answers during live calls, but responses are often delayed, causing frustrated customers to hang up. The handbook and training do not adequately prepare employees for service situations. 2. Misleading Sales Tactics. Sales agents push new customers to accept initial services for $1-$99 instead of $500. But customers are not informed verbally that canceling the agreement after the first service could result in cancellation fees of $400-$499. Many customers opened the email but never signed the agreements; if they canceled after the first service, they faced the penalties. 3. Challenges and Technician Misconduct Many customers call in and report that pesticides are ineffective even after months of service. Escalated complaints are ignored; management provides no deadline for resolution or follow-up. Customers often call back weeks later with the same unresolved issues. Technicians frequently: Cancel appointments without notice or explanation. Argue with customers at their homes. Perform incomplete or poor inspections. Submit reports with missing or unclear information. Show up but performed no service, yet the system bills the customers. Customers repeatedly have to reschedule, become angry, and complain about WKPC. Customers repeatedly lose time and trust due to no-shows, unreliable service quality, and lack of accountability. 4. Dishonest and Unfair Billing Practices WKPC regularly performs services two weeks earlier than the bimonthly or quarterly service was supposed to be, and, of course, bills customers two weeks earlier. Even after agreements end, WKPC continues servicing and billing two weeks earlier unless customers notice and call to correct it. When I attempted to resolve early service and charges, cancelling the earlier one and scheduling free reservice appointments, I was penalized by supervisors Kayla and Bethany Wunder. And many technicians cancel the free reservice appointments by no call, no show or by simply canceling it. 6. Contradictory Rules and Management Retaliation Rules are inconsistent and enforced arbitrarily: $10 credits allowed for affected customers, then prohibited. Appointment windows were denied per rules, then granted later by another agent, and I was penalized for following the original policy. Sending customers copies of their agreements resulted in punishment, despite it being their legal right. * Supervisor issued false performance reports: o I was accused of taking 3 breaks I did not take. o I was falsely reported as absent on a day when I had started my shift early and handled multiple calls. o My work hours were underreported (6 hours instead of 8). * WKPC's system failed to accurately track hours, yet employees were punished instead of management acknowledging errors. * When I kindly asked the supervisor and management to double-check their mistake, they responded that they never make mistakes. 7. Retaliation and Termination * In July 2024, I requested a transfer through Bloom due to unethical conditions. My request was ignored because they didn't believe me. * When Bloom eventually raised my concerns to WKPC's management, I was immediately terminated, and Bloom was given negative feedback about my performance. * This retaliation damaged my professional reputation and prevented me from transferring to another opportunity. * Other employees remain silent, choosing to follow WKPC's practices and protect their paychecks rather than speaking up. To my knowledge, none have reported these issues to Bloom or the BBB or to any other. read more

Extremely disappointed. Don't hire them, they will not come for the scheduled time and will reschedule automatically the same day without asking you if the other date which they have picked is working with you as well. Very unprofessional. Initial service, technician came in and he said he is afraid of cats and we have 5 of them, so he told us we need to keep them inside while he is treating outside and keep them outside while he is doing inside. Also I have scheduled for flea treatment but I found out they didn't do the service when came to do the general treatment. I called customer service and had to put another one. That being said when I talked to the technician who came to do the general treatment he said he was never told he needs to do flea and he is not qualified to do the flea. I want to note here that I have scheduled 4 hour outdoor plan to take kids out thinking this guy is treating fleas as well. We had more and more BUGS while using White Knight for several months. I would say save your money and time and if you do your own treatment you will do much better job. I called the White Knight to cancel the service they said I have to pay about 400$ for terminating the contract, I said ok let' s just continue. Me and my husband decided to do ourselves and also get service (since we couldn't cancel) the treatment. Later we had asked different company to come and do the service , but they told they can't do any service since they don't know which chemicals White Knight is using and mixing up may be harmful they even told us not to do on our own as well. He said only one company or one person should be responsible and no mixing up. That being said I have called White Knight and scheduled my upcoming appointment, it turned out they didn't show up, besides they automatically rescheduled to Wednesday , what ? They never asked me if it is good day for me to do the service. It was unprofessional, my husband told me to call and cancel . I did called to cancel now they told me that I have to pay more than 200$ ( remember it was 400$ ) also they said they will give me $30 because they didn't show up! They never told me when they will be coming so I cleared out all my Saturday and was waiting, and they never showed up. Can you imagine how frustrating it can be ? I had so many things to do on Saturdays. The customer "advocate " was rude , he said sure you can complain wherever you like , and he would threaten me with recorded call , if you never receive a service for what they have been charging why would I get charged for cancelling the service . I would suggest to do your due diligence, they are not accredited on BBB. Don't do business with someone who is not BBB accredited you will have nowhere to complain. We had sugar ants everywhere it never stopped . Horrible service and customer service read more

***WARNING*** Watch out for these guys! They are dishonest. I am about to report them to the better business bureau and/or any organization that oversees companies and that will hear me. When I signed up for White Knight, their traveling salesman came by my door, woke up my baby, and then proceeded to explain that I would pay a one-time $70 fee and get 5 services. It actually sounded great, as we'd had a few ants, and so I signed the contract. I paid the $70 on the spot. This was in December. January rolled around and I received a phone call from them telling me that my bill was overdue. In my new mom haze, I assumed that perhaps I had not paid the first time around, and so I gave them my card and thought, that's it. I never received a receipt for ANY of those payments. February rolled around and same exact thing happened. I told them that I had definitely paid the fee and then the lady on the phone told me it was $70 PER TREATMENT, unlike what the salesman had told me. I got very angry on the phone (we are military, I am a new mom, and I felt like they had swindled us) and told her about the salesman being dishonest. She admitted to me that they had actually fired the salesman, but she said that to cancel service would be $150. So, she basically, ADMITTED to me that their salesman was no longer working for them (I'm assuming he did the same to others) but wouldn't lift the cancellation fee. I paid the $70 over the phone and demanded that they send me all of the receipts for my payments. Yesterday, I received a bill in the mail which still said I owed the $70 for February and charged me $150 for cancellation and a $10 late fee (I assume they must have sent me another bill earlier, but I never got it). So now, I'm looking at $250 something dollars for just getting rid of them. I'm going to pay it because I am desperate to NEVER have to deal with them again. Save yourself the trouble. They are penny hungry and their customer service is non-existent. An absolute dreadful experience. DO NOT HIRE THEM. My review was flagged, LIKE EVERY OTHER NEGATIVE REVIEW, obviously by someone who works for White Knight. This is absolutely dishonorable. What kind of a company censors its customers' complaints? Anything for a buck! read more

I have a home in Heber and I wish I had read the reviews prior to hiring White Knight because the reviews are terrible and warn about White Knight Pest Control's business model which is to use deceptive, corrupt and underhanded sales tactics! They provide a low quality, sloppy, and ineffective service and their customer service is the very worst! I hired White Knight for seasonal pest control and I was scammed by them. I hope that by sharing my nightmare of an experience I can save other potential customers from wasting their time, money, and endless frustration. They require a credit card on file, spray your house without your authorization and then they charge you for it! I was a seasonal customer and my home was not suppose to be sprayed during the winter due to snow. In addition, I ensured that notes were clearly stated in my account which specified that I needed several days notice for service so that I could be present to open my home for spraying inside. But they never got it right. In fact, the last straw for me was when they sprayed after being explicitly told not to spray and billed me for it. They continued to come out without my consent, charged me for it, and even sent me several text requests to add tips to the services that I never authorized. Further, when they were actually scheduled with me to come out they did not show up. Their customer service is nonexistent and they continually repeat the only phrase they know, "you must pay because we sprayed." I terminated them and they will not stop harassing me. Daily phone calls, emails, and texts from them! My advice to you is "DO NOT USE THIS CORRUPT AND DISHONEST COMPANY!" They do not stand behind their work and their harassment is never ending! My advice to them is to spend their resources training their employees to take care of customers and to remedy their mistakes rather than to scold and harass us! read more

I agree with Jerry D. This is one of the worst pest control companies I ever had to deal with. It all started with a pushy door to door sales rep who touted that 'ALL' my neighbors have White Knight Pest control. I was already angry with the service I received from another pest control company and I decided to see what was on offer. We spoke for a bit and I decided to sign up. I explained to them the reason I was leaving the other pest control company was due to lack of customer service. Well sure enough White Knight has NO customer service what so ever. My wife called to change our intitial start date and they never changed it. The service tech came out and was like I never got a message and was all huffy about it. Then when she called them and told them who she spoke to, they had the audacity to say she never spoke to that person and that they do not recall speaking to her. She spoke with their manager and told them they can take the agreement and shove it where the sun don't shine. These people are unprofessional and my neighbors who do have White Knight said they are thinking about changing to another company. Their sales tacts and threats about pests are unprofessional and bordering on harrassment. I forewarn anyone who comes in contact with this company to find another service! It amazes me that this review was filtered and flagged by someone who obviously works for White Knight Pest Control. They will go to no ends to keep up with deceptive practices and try to act as though they have a pristine reputation. Stay away from White Knight Pest Control! I think I just might sign up to Angies List to write a review there as well! read more

I would like to give 0 if there is option. my experience with them has been nothing short of a complete disaster. First and foremost, their product proved to be utterly ineffective, the pests persisted, and I continue to face the same pest issues as before. Adding to the disappointment, the company rescheduled my appointments not once but twice, promising that someone would show up to address the issue. However, both times, no one arrived, leaving me to deal with the pest problem on my own. This level of unprofessionalism and lack of consideration for their customers' time is unacceptable. To make matters worse, when I finally decided to discontinue the service due to their incompetence, they had the audacity to charge me around $300 directly. It's infuriating to pay for a service that failed to deliver any positive results or even basic reliability. In summary, my experience with them has been a complete nightmare. The product they use is ineffective, their scheduling system is chaotic, and their customer service is non-existent. I would strongly advise anyone considering their services to look elsewhere for a pest control company that actually stands by their claims and values their customers. I hope that by sharing my experience, other potential customers can avoid the frustration and disappointment I have faced. My home is still infested, and I'm left with the financial burden of their failed service. This has been an utter waste of time, money, and trust. read more

Avoid This Company at All Costs -- A Masterclass in Incompetence and Deceit If you're considering this "company" for pest control, do yourself a favor and run in the opposite direction. In a crowded market full of reputable options, this one stands out -- for all the wrong reasons. Customer Service? More Like Customer Sabotage. Their representatives are rude, dismissive, and seem trained in the art of deflection rather than resolution. Their Service Doesn't Work. Period. Despite repeated visits, pests remained a problem. It's almost as if their treatments are designed to invite more pests in. Billing Scam of the Year. Canceling is a nightmare. You'll be told "no one in that department is available" -- conveniently, every time you call. Meanwhile, the charges keep rolling in. Collections for Services Never Rendered. The final insult? A $700 collections notice for services they never provided. Yes, you read that right -- a pest control company sending you to collections for work they didn't do. read more

BEWARE!!!!!!! They prey on new housing locations in Lockhart, TX, showing up when you move in and make promisses they won't keep. $25 for the first month. Never came inside, set one trap without the bait, so it had to be supplied, sprayed when raining. Lied that you could cancel anytime. They went after my 86 year old mother, got her to sign up using a pretty web page, with the lack of promissed service she canceled, then they charged her a cancellation fee (remember they said she could cancel at any time? In front of a witness who's willing to go to court). They also said she was late on bill she never received. She disputed the charges now they threaten to turn her over to a collection agency. I say BRING IT. You don't know who you messed with. The BBB, Consumer Protection Agency, and the Attorney General are being notified of this company scamming people. Scamming people is one thing, scamming Senior Citizens is another. read more

They came door to door with a "same day discount". We just got the house sprayed and I'm not sure quite yet how well the actual pest control works. However they're administration's a little bit wonky. I booked an appointment and it was incorrectly booked and so there was a mix-up in my date and time. I have read other bad reviews but it seems that people just don't understand that when you do pest control services it's not a one-time deal it's an ongoing process. So I knew to ask how many treatments we get and how much those additional treatments would cost. If the bugs die and stay away then, as far as I'm concerned, it's worth the money...about $33/month. The technician, Steven, was nice and very knowledgeable and explained everything. He went above and beyond and took time to be personable. He warned us that we would actually see an increase in bugs the first few days as they came "crawling out of the woodwork". read more

After some relentless cold calling when I moved to into my new home from White Knight, I caved and signed up for service as the price was comparable to others. I was aware of the poor reviews online, but thought I'd give it a go anyway. 1st visit, was told I'd get a phone call when the tech was on his way. Showed up without the phone call. Seemed to do his job spraying stuff here and there, though I can't remember him looking in the attic. He sprayed outside as well. I gave him a check and signed some sort of agreement and that was that. Two weeks later White Knight calls me, and asks me if I want to schedule my first appt. I tell them it already happened. Weird. 3 months later, I notice that I haven't seen or heard from them. I call, and they tell me I have no active account, no agreement was signed, and service was never activated. All of this jives with the other negative reviews, so I'm going somewhere else. read more

Warning Save your money !!!! This don't work !!! I have never had a problem with ants until the last couple of years. Whitenight showed up offered to get rid of all ants bugs , rodents and snakes .. $50. To start . It's been 2 months they have been out 4xs. Never even been in my garage attic or sheds as promised. The problem seems to have only gotten worse. I called to schedule yet again was told they can not come for 2 weeks. When I said I want to cancel service they told me it would only be $100 ??!!! WTF ?! I have not been happy since the start. They are con artist !! I am beyond livid . Contacted the BBB & they have no listing of the company . Scam scam scam !!! Wish I could post pics..! I have added to TikTok https://vm.tiktok.com/ZMdme8Bw9/ the 1st one was today 6/30/21 2nd 1 was a couple of weeks ago. 2 months & 4 times out ! Warning read more

Had a contract for inside and outside the home. I recently added a camera system to my home. The recent technician. Never tried to communicate with me. No phone call,knock on the door, email nothing. Put on the report went in backyard when he never did. With no communication to follow the agreement & treatment inside the home. I was still charged the full amount. After reviewing camera footage. You can see the technician also spraying pest control liquid right over my camera on my porch. I asked simply to just cancel my contract due to this event and was still charged for canceling as well as the full amount to spray pest control inside and outside my home. Bad business, HORRIBLE CUSTOMER SERVICE this is theft I called & called got the run around submitted video footage over 24hrs haven't herd from any one. read more