This review is solely for the customer service we receive from Gilles. He has always been so…read moredetailed and responsive with anything we need for our community! He comes in every Thursday so positive, and such a pleasure to work with! He addresses things quickly and politely and seems to genuinely care about his job. We love him and thank you for everything you do Gilles! XOXO, 7East Team

I really try not to write negative Yelp reviews, as I strive to support small and local business. I…read morehave tried multiple times to get this company to fix the situation, and I am beyond frustrated and over the entire experience. In an effort to save ANYONE from the headache and waste of hundreds of dollars I am breaking down and sharing my experience. It all started with a squirrel problem. We had a family of squirrels living in our attic, and after the horror stories of the destruction they could cause started coming I decided to call someone to help rid us of the problem. I called one person, and he told me he would quickly take care of the situation - but if I am sensitive to animals, I may not like it. After much searching, I found Pest Management who gave me a detailed plan of how they will humanely catch and release the family. After a thorough inspection, I was told a family was nesting in our attic as well as a "rat infestation" and sold on securing all access points to the house. Against my DIY husband's wishes, I went ahead and went with the full shebang because with it came a full year's warranty. Two months I lived with various men, not just coming in and out of the house, but at random times. I would be given a day / time for trap checks, and they would show up days / hours later. Fortunately I work from home, however my schedule was no longer my own. I would sit in anticipation hoping that maybe something would be caught, given the cages and traps that were placed and checked throughout my attic. After that period of time, everything was sealed off and traps removed. Nothing captured. Not a single rat from this "infestation." Not a single squirrel. A frantic terrorized squirrel fell through the chimney, which we removed ourselves. But that's it. Then the rot hit. So my "humane" pest removal basically was a complete hassle for me, along with trapping the animals in our walls and letting it die and rot. Super humane right? Awesome. I sent a letter to owner and management about my frustration and to see what can be done about the stench of death that had taken over both sides of the duplex. The response was "It really upsets me to hear this!" and the solution was to give me a bag of scent diffuser. Fast Forward several months, and our tenant has some very aggressive rats taking shop next door. (Did I mention they have a new baby? Yeah, kind of a big deal.) My husband reminds me of the big warranty I so beautifully sold to him a few months ago. I begrudgingly call the place, hoping they will finally make good and prove me right in making this decision to hire them in the first place. The person answering the phone was quick and speedy, and made sure someone was there the next day. (Win!) The next day the guy comes, first thing. He sets a couple of mouse traps, tells her there's a hole behind the oven that needs to be fixed, and leaves. Never to be heard from to check the traps or follow up again. That's it? How did they get in at all, considering we paid to secure all access points around the house? Wouldn't he communicate that with me, the customer, to give me the rundown and guide me to solutions? Nope. Nothing. Silence. Being the person of faith that I am, after a week of no word I try once again. (I am stubborn in my resolve). I speak to the sweetest new receptionist on the phone, just trying to understand what it is that my warranty covered. Maybe it's a mistake of mine. Perhaps I just didn't quite understand what I purchased. Again, benefit of the doubt. She tried to get the owner, Sarah (who has already failed on so many occasions when given the chance), on the phone to talk to me. Sarah chose not to speak with me, but to have the tech that came out give me a call back to explain. He'll call within 30 minutes. It's 2 days later, with not a sound. Your time is up. Failure in Service. All Around. Search elsewhere, Yelpers. Save yourself. PS. NOTE: This is a condensed account of everything experienced with this company. It has not included the cigarettes in our driveway, the duplicate $750 charge to my card months after the first charge, mud dragged through my house, etc. The techs are run ragged, my original sales guy is long gone. It's all around bad.

Recently moved to the Buda area and we were recommended A Better Choice by some friends who've used…read morethem. We got set up on the quarterly spray and just had Aubrey out for our first spray. He was professional, quick, and truly a happy, joyful soul to get to spend a few minutes with. Highly recommend for routine sprays and pest needs.

Fantastic service, fair price for service, and I have never had a pest issue. Aubrey is our pest…read moreexpert for about three years now and he is the best- a 6 star out of 5.

Kevin came to the door one day 11 years ago offering superior pest control services and we've never…read morelooked back. He is the GOLD standard for pest control. Always available for questions, considerate of home owners concerns and needs and very responsive. Highly recommended!

We love Kevin!! He's not just good at what he does, he's also an amazing human being. Highly…read morerecommend!

A Bug Genie has the integrity you want in an exterminator. Prompt, thorough, friendly, affordable…read moreand extremely knowledgeable. I moved into a new house....with rats!! After reading all these reviews (even the "not recommended" which, *yelp*, if you're listening, put the 10 not recommended reviews back online for these guys- seriously??) So not only did my problem get resolved, but the Rat-barrier that Michael installed (metal, not foam. Yes- physical barriers do work...), is warrantied for a whole year. I was able to get out the bleach and feel confident there is no way any rats will be getting back in here. I can't say enough about the experience. Better workmanship, better service, and even a lower cost than the "big boys" around town. Our family thanks your family Michael! Cheers.

Great company!! He was able to come out the same day that I called him this week. I called first…read morething in the morning. We had Raspberry ants apparently that like to COMPLETELY take over. Luckily I called and he came out before that happened. I haven't seen them since, other than one dying. Great service. Local guy and company. Very nice and respectful! Even with our dogs.

We had a very bad infestation of wasps and so I tried to call my pest company and couldn't get a…read morehold of them. Their number was either busy all the time or it said it was disconnected. So I looked up on Yelp and lo and behold there was a company called Pinnacle Pest Defense. So I called them up and asked if we could have them come out and get rid of the wasps. We were driving back to Texas after a long drive, and have the movers coming on Thursday. This was a Monday that I called and Barbara answered and didn't think they could get anyone out on Tuesday, so she said they can come on Wednesday at like 3pm. I said that works. But then she called back and moved some stuff around so they could come out on Tuesday at 9-10am. I said that is fantastic. What great phone service this company has. Barbara was so pleasant and answered the phone right away. So today Chris came out to do our wasps. And he was just so wonderful and polite and knew his pest stuff! So we decided to go with them for pest control since I wasn't very happy with our old service. Chris spent time getting rid of like 16 wasp nests all over the eves and light fixtures from our home. Chris was just the nicest guy and we were so happy with his service. I want him to be the one that always comes out to our house. The other pest company sends someone different every time and it is hard to work with them like that. This way it is like having the same Gardner and he knows your property. I told Chris I was so happy with his service that I am going to tell my daughter to also go with Pinnacle. And even get my next door neighbor to also go with him. Thank you so much and I think he said what the price was and it is much better than the other company that won't be coming out to our home anymore. I am cancelling them right now. Thanks again Chris. You were a pure delight to meet.

They are very professional both on the office personnel who handle the appointments and the…read moretechnical people who complete the work. Very happy with them every time they have done work for us.

Would give zero stars if available. I was driving minding my own business when this company truck…read moreran up on me and was very aggressive for no reason at all. They even attempted to run me off the road. I tried calling the company directly to speak with someone but no one answered. So instead, I decided to write a review. I refuse to give my services to aggressive people, even if it was a road rage incident. I got a video of the incident and would happily give the license plate number.

Great family company! They provide excellent service and I highly recommend. They stand behind…read moretheir work.

I found active termites in a wall so I made an inquiry because I wanted to have Fipronil injected…read moreunder the slab after drilling holes for it. The owner Sarah (an entomologist -- bonus) called me in a few minutes. She said they don't do drill+inject Fipronil, but she reviewed my exclusion plus bait station plan and made several helpful suggestions. It was a 20-minute call and she knew from the beginning that this would not be a paying job for them since the one thing I can't do myself without a pest control license is something they don't do themselves, but she was generous with her time anyway. At the end I offered to pay $50 for the consult but she said it wasn't necessary. I will certainly call them if I'm unable to locate the entry point of rats into my rental house.

So happy I picked this business!! They saved me from the angry ground wasps in my Vegetable…read moreGarden!! They used organic methods to keep my edibles safe. They communicated clearly and directly with me, showed up when they said they would and were a delight to meet! Danielle, you are a rock star!!! So brave! and Sarah, you came for the follow up and to retrieve the nest. I hid! You are both so brave!!!!

The service in terms of professionalism and timeliness was good. That earned 2 stars. However, from…read morea value standpoint it was very bad. To explain: my issue was with an armadillo digging in my yard. It costed $360 which bought one visit to set up the trap and 2 follow up visits. We never caught the critter so I wasted my money. So please beware if you need a similar service from them. I guess they specialize in bugs, hence their name.

Erik has been our Technician for the last several months and is an excellent representative for the…read morecompany. His work is outstanding and he pays attention to our needs. I highly recommend this company. We have used their services for a number of years.