I rarely take the time to write bad reviews but needed to with Arrow Exterminators…read more I received multiple "bills" and "past due" mails requesting payment for a service I had never requested. When I called and spoke to someone (very lovely person), she explained that it was not a bill but rather an "option" to continue service that the previous home owner had started but that I was not obligated. I really dislike companies that try and "trick" people into paying for a service w/o explaining the full situation. For this reason alone I will never use this company.

Great service with people that know how to take care of pests their services, timing and…read moreperformance are outstanding. We had mice problems where we couldn't get rid of them by ourselves. They came up with a reasonable price for the service and the most important thing they solve the problem

You can't go wrong with Gary for your pest control needs. A ringtail had been squatting in our…read moreattic for months and made a huge mess. On a FREE inspection Gary found where the likely entryway was (broken siding under an eave that I hadn't noticed). Gary covered it with duct tape. And provided next step instructions on how to take care of it myself, or a VERY fair estimate on how much he would charge to patch it up once we knew the animal was evicted. I ended up taking care of it myself through Gary's advice, only because it was a safer part of our steep 2 story roof. I have now solved the problem with only the cost of a strong roofing adhesive and used some spare flashing I had laying around. I know 100% who I'm reaching out to next time a critter decides to enjoy my attic. Thank you Gary!

I am currently three Ring-tailed cats deep into my relationship with Gary, and the score is…read moredefinitely Gary: 3, Critters: 0. Living in the Long Canyon area means I'm basically a high-end squatter in the middle of the woods, and apparently, I'm "invading" the local wildlife's favorite real estate. For nearly six years, Gary has been my primary peacekeeper. He is a rare breed himself: part master investigator, part roofing/construction expert, and 100% perfectionist. He doesn't just show up on time; he makes the right assessment the first time and handles the problem humanely and comprehensively. Honestly, why would you trust anyone else with your uninvited houseguests? If you're dealing with critters in Austin, Gary is the only name you need to know. My attic--and my sanity--thank him!

Brent C. was very fast and communicated well. He treated for mosquitoes and wasps…read more He even swung back by later to knock out a nest that had been well hidden from sight in a light fixture. Thanks!

I'm trying to understand why my experience is so different from these 5 star reviews…read more. After talking to a few pest companies, not only did they get the species of ants wrong (acrobat vs carpenter) which affects the bait being used, but they also can't get their story straight. I contacted them about an ant infestation inside my home. The technician who came out placed sugar bait inside to eliminate colony. He told me that an exterior treatment was not necessary at that time. I accepted that recommendation, due to potential exposure for my active dog. Months later, I called to follow up because the ant problem had not been resolved. I was then told the $216.50 treatment of simply adding sugar bait for the interior also included exterior treatment during the original visit. That was surprising because I was never told an exterior treatment had been done. When I asked where it had been applied, they did not give me a clear answer regarding the exterior. Paying for another treatment isn't the issue. If the ants require another visit, I'm happy to pay for it. My concern is that the explanation of what was actually done has changed. Now, they're saying I have to pay another $216 for their services again. Something just isn't adding up. If there's a reasonable explanation, I'd like to hear it. Based on the conflicting information, I have little confidence in their service.

If I could give Greg more stars I would. What makes Greg different than other companies is that…read morewildlife management is all he does, and wow is he an expert. I wasn't sure what I had in my attic, but within minutes of his arrival he spotted the entry point on my roof. He went up into my attic and found evidence of raccoons. He dealt with the situation very thoroughly and made repairs to the entry point and to another potential entry point. He kept me informed with what he was doing and why it was the best way. Greg is hardworking and you will not regret hiring him. He has the equipment to do the job. He is fair and honest, and will never try to upsell you for something you do not need like other companies who do pest control with wildlife management as a secondary business do. He is will teach you about prevention as well. I strongly recommend Greg, you will get a fair price, amazing expertise, and the peace of mind that the job will be done right.

I was a bit desperate after my cat brought a small snake into my house and it went behind a…read morebookcase. Greg was on another job outside Austin but took the time to talk with me about several methods to get it out of my house and helped me identify a plan to remove it safely, and his guidance was at no charge. He was friendly, knowledgeable, and helpful, and made himself available to me immediately, right when I called him.

I am so glad that I found this company! I have an animal rescue, Sydney's Sanctuary for cats, and…read moreit was important to me to find a commercial pest control company this uses products that are effective and yet, not harmful to the animals. Stephen was wonderful! Very knowledgeable, professional and thorough.

Trey showed up when he said he would and, without hurting it, removed a very pesky bird that had…read moregotten into the house. Highly recommended!

I came home today to find a dead deer in my back yard. I had no idea who to call, so I started with…read morethe City of Austin. I live just outside in Travis County, no help so I looked and found Amazon Rodent and Wildlife. I called and Rio came out right away, in just an hour or less. Super quick, knowledgeable, professional, and friendly. I highly recommend Rio and Leah, they took care of the issue.

Rio is the best. We had a coral snake issue in our back yard today. They family freaked out! I…read morefound Rio online and called. He talked us through it and then spent all the time we needed explaining what to do and expect. He went way beyond my expectations. We will keep Rio's number in our cells for the next unwanted critter spotting! Thanks Rio

Incredible service from Marshall and the team. It's very hard to find honest advice and Marshall…read morehelped me solve my problem and develop a long-term plan. Highly recommend.

I really think this company cares about what they do and I have finally seen improvement in getting…read morerid of rodents (after trusting other companies that did nothing beneficial for years). Stephen and his team have been great at coming out and treating each month...instead of quarterly (like the other guys). This is the best way because these rodents proliferate too quickly in 3 months so the other guys were wasting our time and money and keeping the problem going. I highly recommend Urban Jungle Wildlife Removal...first company to actually give results and charge a fair price to do the job.