Okay, reducing to 1 star based on the ridiculous response by the owner…read more (1) He said I'm bringing up the rat problem 2 years after his sealing work, and well past the 1-year warranty mark. In fact, I notified him of the rats returning SIX MONTHS after his sealing work (and he didn't reply). I attached a screenshot of my text message to this review to prove it. Did the rats overcome his exclusion methods, or did they survive for six months in the attic w/o food or water and then migrate to where I could hear them? The former seems more likely, but we'll never know, because, as I said, he didn't deign to reply when I asked him about it. Which also means, the warranty is useless if he doesn't actually honor it. (2) He said he "got rid of rats". He did not. He did only the sealing, I caught the rats myself, as per our agreement. (Then six months later, well within the guarantee period, I heard more rat activity.) (3) He said that I "let my warranty expire", putting the blame on me. Not true. First, I contacted him *within* the warranty period, and he didn't reply. Second, he never billed me for the warranty renewal when the time came up. Third, I contacted him again, after the initial warranty period, asking how to continue the warranty (e.g., pay a re-inspection fee plus the warranty extension?), but yet again, he didn't reply. So, it was impossible for me to renew my warranty, because he flat-up ghosted me. (4) I didn't "give a bad review because we won't coach him on doing an enclosure for his rental property", it was because, in part, he didn't REPLY to my repeated inquiries about that (as well as his not responding to my message about rats returning within the supposed warranty period). Multiple other contractors have been happy to take my money to provide some education and training about their trades, and if Matt didn't want to do that, that's certainly his call, and he could have said simply so. But he didn't, instead he just blew me off. (5) It's rare that you see a business owner insult his customers (e.g., "This guy has no life." WTF?!) It's funny because had he made a normal, customer-focused response, he might not have lost any business, but now he definitely will. Who wants to hire someone who's so contemptuous of anyone who dares to relay their bad experience with the contractor? (6) He says "As a customer he gets a no-star rating." So exactly what was my transgression here? Trying to report that rats returned within the first-year warranty period? Asking if I could hire him for additional work? Trying to contact him multiple times and getting no response, *before* posting online that I tried to contact him multiple times and got no response? Yeah, I'm a real jerk that way. If Matt doesn't want bad reviews, he might consider replying to his customers when they make inquiries to him, and then not blaming the customer when they point out that he wouldn't respond to their messages.

Matt was recommended to me several years ago, and his work sealing the house was so good that the…read moreroofers commented on it and asked who did it! He comes back every year and checks to make sure everything is still sealed up tight against critters. I'm having my roof and gutters re-done in a couple of weeks (thank you Central Texas weather...) and I will be having Matt come out again to make sure everything is still sealed up once those folks are finished! Hire Matt as your Critter Guy - he knows his stuff! And he is my hero!! I am terrified of snakes, and when I saw a rat snake slithering around the bushes in my front yard I was OK until I went online to positively ID it. One of the pictures was a rat snake coiled up, mouth open, just SCARY looking, and I kind of lost it. When I left a voicemail for Matt telling him I needed to get on his schedule to check and make sure the house was still sealed up it was apparently pretty obvious how upset I was (I really did try and be calm...). Matt said as soon as he heard my voice mail he knew he needed to come help me! He stopped on his way from one job to another, removed Mr./Mrs. Rat Snake from my yard and checked the roof to be sure there was no way any of his/her friends could get inside.

Roland was quick to respond to my situation and removed the animal quickly while providing…read moreeducation about what to look out for to prevent future animals from coming into the home. Highly recommended.

Racoon removal. Rolando was super friendy and effcient!! In less than a week and the trash can…read morepanda's are gone!! Thank you, I can sleep at night again!!!

Only pest control company who answered my request within an hour…read more I found mice in our garage and it freaked me out. They came out the next day and started the process of getting rid of them. Found the point of entry and closed it off for me. 2 weeks in, no more mice. Thank you so very much for your great work. We are not going to continue with the current pest control co. We are going to hire them to do all of our pest control from this point on.

This is a very honorable, stand-up, business. I put out for bids explaining a specific problem I…read morehad in my home. Many companies told me I needed annual service contracts, full house treatments, indoor and outdoor treatments. All of this ignored the specifics of my issue. The arrived and quickly identified my issue and saw that what I was doing was treating it fine. There was only one additional thing for me to do, which they educated me to do. They told me there was no need to spray chemicals; no treatment was required. They were here maybe 5 minutes. They told me this was essentially a consultation. There would be no charge. Talk about a surprise! I could easily see a fee for showing up (like plumbers), but they were gracious. They said genuinely, they just provided me with some information. If I get frustrated with my efforts, there is a path they can take, but it's certainly not necessary now. They have gained a customer! Even though I'm not officially using their services right now.

We've been using Todd's services in the Mansfield Dam area for 8 years now and his services have…read morealways been excellent! He's attentive, answers any questions about issues with pests and promptly performs services when needed. Pricing has always been great and creates an added value to our using HCPC. Thanks!

I have used Hill Country Pest control for over 20 years and my parents before me and introduced me…read moreto the business. Todd is the owner and has always serviced my prior 2 homes. I have used him for Termite control after discovering termites, and after 15 years they never returned. He is cautious inside and outside the home and I have been pleased how he has accommodated my schedule and requests for special treatments.. I just moved into a newly built home and just requested a exterior termite treatment to prevent any infestations and also am putting my home on quarterly spraying for bugs. I have always enjoyed his visits and we frequently catch up on family activities.

What is going on in my attic? Why is my new AC system not working (in July 2022, triple digit…read moreheat)? What do I hear in my wall???? I contacted a different rodent removal company 2 weeks ago after I heard these noises - as of Friday, I can't wait for them any longer, the HVAC guy showed me a pic of 2 HVAC ducts destroyed by ???? I called Kyle, and he came out that afternoon. After checking it all out, he told me the culprit was a raccoon - then showed me all the damage that critter had done. I'm going to need a new roof, for starters - this critter chewed a hole through my roof and destroyed ductwork that must be completely replaced. He made a thorough check inside & outside of my house, then set up live traps. He said he expected to catch this critter over the weekend. The very next morning, there is a HUGE raccoon in the trap on my roof!!! He removed the culprit & the trap, then patched the hole in my roof. He kindly followed up with the report it's a MALE raccoon, so there were no babies to look for and/or remove. Thank goodness!! That important info put my mind to rest, along with his fixing all portals of possible entry by other critters. He provided photos of everything, along with full explanations of it all. I suffered for 2 weeks not knowing what was happening, while more damage was being done to my HVAC system and roof. Within 24 hours, Kyle had the worst part taken care of = knowing what that raccoon would do and catching him so quickly. Kyle is polite, very responsive, trustworthy, and the most knowledgeable critter remover in the area, so I highly recommend that you call him for these kinds of issues. Best customer experience ever, especially with such a sensitive topic of WHAT IS IT and WHAT CAN BE DONE??? Don't wait to call, either - especially when you hear something in your walls, under your floors, or in your attic. Those cute furry creatures can destroy your home and cost you a LOT of money to repair the damages. Thank you, Kyle!

Can't say enough nice things about Kyle. We had a raccoon in the attic, he came quickly and…read moreinstalled traps and cameras and within a day, had trapped the critter and humanely released him. He then sealed up the house and even did a few extras that he didn't have to. Side note: he was also super great with my curious kids, too. Very much recommended.

Needed pest control services at our new house. Went to Yelp. Was looking at 3 different companies…read more The call with Ryan sealed the deal. Very professional, helpful, and the pricing was very reasonable. Came out and did a very thorough treatment around the house and inside as well. Wasps and fire ants are no longer a bother. The quarterly services will keep them at bay. Highly recommend!

The Good: :: it's a local business!…read more :: prices are fair and reasonable :: service providers are very nice and friendly while being professional :: they use treatment for pest control that doesn't smell awful and is also safe for pets :: their communication and reminders are on point The Bad: :: none The Ugly: :: none Would I go back? Definitely! They are my provider for pest control and I recommend you get them on rotation as well. This place is IN.

I'm so happy that none of the other companies answered their phones when I desperately needed help…read moreon a weekend. Bob responded and came out immediately. He really cared about the animal trapped in the chimney and did all that he could to get him out. He was on my hot roof multiple times and was substantially less expensive than the other guys. I highly recommend this kind and compassionate man for all your critter issues!

I cannot recommend Bob and Animal Control Experts highly enough! He came out the same day I called…read moreto look into a racoon and ker kits living in my attic. He is kind, honest, highly experienced and knowledgable about how to remove them safely and very quickly found where the mom was entering, set up the monitoring camera and pheromone to encourrage her to relocate and in one day she was gone with all 7 kits. He came afterward to expertly seal the location. His price was also a great value compared to what ABC wanted, which was significantly (and ridiculously) higher and unnecessary. I hope we don't have this issue again but if so, ACE is the only company I would call.

Saw some bees entering a hole in the base of my garden shed and realized they were building a hive…read moreunder it. Checked out yelp and saw that ATX seemed to be about bee removal and not upselling. Called them and was given a few useful tips about how to estimate the hive size and age. We have a backyard dog that snaps at flying insects so it helped to gauge the bee aggressiveness and risk factors. I scheduled ATX to come out at their first opportunity which was a few days as it is busy season now. My hive was small and still 'friendly' so an immediate response wasn't paramount. ATX texted before arrival then went right to work when he got here. He located the hive underneath the wood floor of my garden shed using a thermal imaging gun - way cool and allowed him to go directly to the affected spot. He made the cut in the flooring a small as possible and the repair was easy and neat. I was bugging him a little about bee behavior and he had some interesting feedback that showed he knew his business. The queen was captured and put in a portable hive and he left it nearby so as many of her brood as possible could go with her to restart a new hive. After a couple of days he came and picked the portable and there's been no sign of any more stragglers. Since my hive was small and easy access the charge was less than the average. I liked the way this guy handled himself in all respects and would use him again.

He was so awesome came out quickly and solved my problem. Thanks so much!!!!!…read more Lakeway best!