Was on time, quick, and very kind. He listened to my concerns and took care of a problem that my townhome staff kept putting off. So much was included in the initial spraying that I felt the price was definitely worth it. I am happy to not have to worry about pests for 90 days. Took care of a large wasp nest for me and sprayed to make sure they do not come back. I am very happy as I am terrified of them and I feel so much safer. Thank you! read more

We had wasp nests at two places in the house at hard to find the nest location. One was in BBQ grill n a small crack very huge 5 inch nest. The other one was in a square tubing on our deck. Their Technician Mr. Mosses took his time and found it and eliminated it. Their previous technician's name is Joel, and he had very bad attitude and he did not take time to search for the issue in spite of visiting three times for the same problem. We were frustrated so we finally spoke to Mr. Anthony. He is the service manager, and he was very helpful and cordial in resolving and correcting our concerns. I gave them contract for two of our rental houses as well. Berrett is the best and they come out promptly but you do need to have a right technican. read more

Berrett Pest Control - Wast nest - Pest Control Near Me - Austin, Texas

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Technician Kenneth gets two big ol' thumbs up and 5 stars from me. On time, courteous, professional -- and the man even made me laugh. That alone is a 5‑star experience in my book. If every service call came with a little laughter, the world would be a happier place. The link on the invoice that's supposed to let you leave a positive review for the technician? Bless it. That's a 3‑star adventure. It took me to a page to manage my account, only to tell me my account was frozen. Time‑consuming and frustrating - solid three star experience. Kenneth the Technician? Solid 5 stars. Actually dealing with Berrett. 3 stars. read more

Every tech that comes out is amazing. Erick continued with that tradition! Very thorough, professional and super nice!

Marcus was excellent, he explained in detail the exclusion work he would be doing, as well as things I could do on my own to help stop our rat problem and keep others from getting in. He got to work right away and worked diligently until finished. We appreciate his knowledge, experience and his professional and friendly demeanor., read more

Called today to find out how to cancel my contract. I just signed on with them in July because they had good reviews. My experience so far has been less than acceptable. Since the first appointment, when they didn't have equipment to knock down a second-story wasp nest, to this day, I'm still waiting for them to fulfil their promise of doing the yard treatment. For two months now, Barrett states they've been out of the yard granules, which is one of the biggest reasons I wanted pest control. I've been told someone would be out next week or call for the past 9 weeks. Nobody has called once and the service person just comes back to do something they could do on the last visit. Not impressed. read more

I am extremely dissatisfied with Berrett Pest Control. They scheduled multiple appointments for raccoon removal, and I took time off work on three different days, but they failed to show up each time except once. They removed only one raccoon, which was confirmed to be rabid, yet they left the second raccoon behind and never returned despite repeated assurances. This has caused unnecessary stress, lost wages, and an ongoing safety hazard. I am requesting accountability and proper resolution. read more

I asked for a German Roach flush, and the guy came and stayed only a few minutes. We have roaches everywhere still, and I need you to come again and use something stronger. Whatever you do isn't working, and we pay you a lot every month to get rid of these German roaches. I feel like we're due a refund. read more

Patient and through explained process and said he would be back to do attic as it was very hot at the time of his visit. Very personable.

I had Berrett for a total of four years. The first three years were good. The past year made me cancel. Berrett has poor communication except for the numerous attempts to upsell me. The most recent visit they only gave 15 minutes notice before coming by, so I had no time to unlock the side gate and let them into the backyard. They didn't service it and just left without telling me. They charge $133 to come by every 3 months to spray around for 5-10 minutes with no proof of service other than a photo of the front of your house. You know what bugs me? Berrett Pest Control. read more

Berrett Pest Control, now Home Services, has been serving us for several years. Nothing bad I can say about Zach to be honest. He is very knowledgeable, courteous and takes his time to understand your issue and come up with a game plan for treatment. You can tell he truly cares about helping others and will do his very best every time. I would love to have Zach stay on my account but I know from time to time the techs get moved around. Thanks as always Zach & Berrett Home Services! read more

Jon did a great job inside and outside of the house! Very professional and I would definitely recommend!

Please do not send anyone, but Joel to our home. He did an outstanding job! He was thorough and attentive and considerate. Give the man a raise.he deserves it:) read more

Mosses did an excellent job today servicing my home and yard. He was very friendly and answered all my questions and concerns. After he left, I had another question and he quickly responded. Was very pleased with the service he provided. read more

Matt was awesome today! Very informative and friendly. He gave me information on our home, the pests he saw, and was very thorough! He made me feel comfortable with the product in regards to my pets and kids. And he's just a cool dude! Thanks Matt! read more

Last quarter their technician did not show up for hours past their arrival window, no call, no explanation just didn't arrive until hours later. Fast forward to my current service and they didn't write me or call me to tell me about it; then they send me an email telling me they performed it which they NEVER did. I was home and outside the entire day working on a project at my house and not once did an employee show up. Called and advised them of this so they rescheduled me to the next day only to tell me that day their technician could not come. When I called back to have it rescheduled they advised me they can only spray my inside of home and not outside since they already "sprayed" outside.... I again advised them I was home all day and no one ever sprayed my outside and that was unethical as I pay for a quarterly service to have my outside treated and they essentially kept refusing telling me they could only schedule me for an inside spray. So bottom line they are not reliable, liars and will take your money and not perform the service you pay for. Hire another company for your pest control needs as these guys suck. read more

Barrett always provides excellent service. They provide excellent service and would highly recommend them.

Another job well done for Kenneth. This is the 3rd time he has come to my house and it is a pleasure to see him each time. Pesky ants are dead dead dead. Wasp nests gone. Barrett is my go to for pest control. Thanks Barrett and Kevin read more

Dishonest, Disorganized, and Not Worth the Price I went with this company because they responded quickly and quoted $220, promising same-day animal pickup--even on weekends. They took payment without disclosing additional charges, then added $75 more later. Despite being told they'd call at 8 a.m. Saturday, I got no call until 1:00 p.m.--30 minutes before they arrived. I was then informed they wouldn't pick up any animal caught until Monday. Their tech showed up with a smaller trap than the one I already bought on Amazon (which their salesman claimed was too small), smeared peanut butter everywhere, and left sardine oil all over our deck. Their promises about trap size, weekend availability, and response time were all lies. They misled us to get our business, and now they're unreachable--no manager available, no accountability. Yesterday the person answering the phone said staff were out sick. Today the person answering the phone said the manager's phone is broken, and he cannot hear on it. Why wouldn't he just use someone else's phone to call us back? The only reason I chose them was to avoid raccoon damage while we're away for surgery. I regret not going with a more reputable company like ABC Pest, who charges the same but is actually honest. Avoid this bait-and-switch company. read more

Berrett Pest Control - Sardine oil and peanut butter all over the place. Sloppy, careless - Pest Control Near Me - Austin, Texas

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I moved into a new house and saw some pest control issues. I called Barrett and they established me as a client quickly. They came out the next day and I could see their product working within 24 hrs and the technician was respectful and nice. It was safe for my dog and they followed up with me monthly after the initial visit. If I ever have pest problems, I'll call Barrett. read more

very pleasant at first. hired them for only outdoor cricket removal. they came 3 times and sprayed and we still have crickets. then after 30-day warranty they would not even respond to my concerns. so i feel they are very deceptive in saying they could get rid of the crickets when that is not the case. read more

Berrett Pest Control did a fantastic job closing a few areas in my roof where four legged pests could access my attic. The technician Raul arrived at the agreed upon time and worked thoroughly to complete the job. Berrett Pest Control is a Great VALUE which is difficult to find these days. read more

Berrett Pest Control - Pest Control Near Me - Austin, Texas

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No automated or AI mess ups in booking. Talked to a real human to make appointment. Scheduled quickly. Service professional Moses did a thorough job and was courteous. read more

Chris it is one of those technicians that you actually look forward to having come and service your indoor and outdoor --he is so knowledgeable, so friendly.He takes care and goes above and beyond.Every single time. Cannot give him enough stars, he's such a great guy! read more

Overall an excellent company with outstanding technicians. Unfortunately, we no longer need their services. They serviced our property for over 4 years and would highly recommend them to other homeowners. read more

Excellent service, quick response and great communication. I would be happy to have him service my property again and refer him to other properties in need of pest control. Thank you read more

Sergio was assigned to my pest control needs. He is very personable, listens to your needs, and displays excellent customer service skills. I would recommend Berrett Pest Control as they are very customer service oriented and will come out until your pest control needs are complete. read more

Berrett Pest Control has continuously provided us with top quality service. Especially our technician, Taylor. Taylor is so friendly, professional, and efficient. He always goes above and beyond with the treatment of our house, as well as keeping us informed of what he is doing and when he will arrive and depart. Taylor goes above and beyond making sure we are satisfied with our residential treatment. read more

I recently hired Berrett Pest Control to handle a raccoon issue in my attic, and my experience has been extremely disappointing. From the start, I told three different technicians that I believed the access point was on the roof. Not one of them checked, despite my repeated requests. It wasn't until I called the office and specifically asked for someone with a ladder that they finally looked, and sure enough, the access point was exactly where I said it was. Even worse, the technicians set a trap directly against a duct vent. When the raccoon was caught, it tore into the ductwork, causing $1,400 worth of damage that could have been completely avoided with a bit of care and common sense. To make matters worse, all three technicians had previously told me that nothing in the attic appeared damaged. Throughout this process, the team consistently left a mess after each visit, and the lack of communication has been frustrating. A manager told me I'd have an update by Monday; it's now Wednesday, and I've still heard nothing. I work in sales, so I understand that things can go wrong. But what matters most is how a company responds, and so far, the accountability and follow-through here have been non-existent. Given the circumstances, I don't believe I should be responsible for the $1,400 in damage their actions caused. I'm sharing this review not to vent, but because if this were my business, I'd want to know. I truly hope Berrett takes this feedback seriously and works to improve their service and communication going forward. read more

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Jake was incredible, he was timely, a great guy to talk with, and was knowledgeable about our Ant issue. We chatted all along the process, I hope I didn't BUG him too much...hehe....I would recommend Jake for anyone, and hope we get him again. Thank you! Eric P. read more

Berrett Pest Control has been taking care of my home for years. They are thorough, punctual and always polite. I recommend them highly.

Berrett Pest Control is one of the best pest control services around. Very professional and Moses, our technician, does an amazing job and has great suggestions on helping keep out the palmetto bugs. I highly recommend this company. read more

Great service, knowledgeable, courteous team is always able to quickly provide sufficient service.

Zach gave me a call when he was a few minutes out. He greeted the interior for spiders and scorpions as I requested. Very friendly service! read more

I reached out on google and 4 companies contacted me. Berrett Pest was very helpful and willing to listen to the pest issues we were having. They assured me they could conquer all of them. I believe they did and if they didn't the first time around I am confident they'd will fulfiill their obligation of returning to ensure everything is taken care of. Great service from the initial contact! read more

Taylor Bryan always does a great job. I was surprised after prior treatment that we found so many dead bugs around the outside of the house when I'd not seen them alive. But he said the chemicals last for months. Thank you for continued excellent service. read more

Did a great job and took creates of the Bee problem very quickly. The service technician, Patrick was very thorough and informative.

I contacted Barrett Pest Control to take care of some wasps. They came out the very next day and not only sprayed for wasps and other assorted insects/spiders, but they also removed all of the wasp nests they could find. They were quick, professional, and efficient and I think they're a great service for the price. I highly recommend them and plan to continue using them for the foreseeable future. read more

Caine was so polite, informative and professional. He spent the time to tell us what he was doing and what to expect. Great service from him and his partner!! read more

Had a major flea infestation. Technician nice and informative came out twice. I explained to him the second time that the problem was in the crawlspace. Was told that they would probably have to send a technician with an outfit to crawl underneath. After communication totally died kept calling to speak to a manager with no response. I did finally get my refund. read more