Phoebe is the most knowledgeable and intelligent technician you have. Her expertise is second to none she is MORE knowledgeable and educated than any of the male technicians you have sent here in the past. In fact i only request her when i book my services. Oh, and she's a great salesperson too. She tried to sell me the mice protection program, but at least I am thinking about it. Give her a RAISE!!!! read more

Terrible. You pay for a service premium, and they continually charge you for anything that needs to be done. The regular monthly payment is for them to do absolutely nothing. They will upsell you, and try to put you on a service contract at a ridiculous price. Their customer service department will not work with you after they screw you over. Do Not Use Their Services. read more

Their deiver decided that it was better to smash onto the trash can and push it down the curb, while simitanousy jumping the curb, than to actually just get out and move the trash can. He the proceeded to knock on the door like he was the police coming to raid the house when it is notated in our file to knock quietly as I sleep during the day. Most unprofessional person we've ever dealt with. Also, not sue I would recommend them as we still get a bunch of critters in the house even though they've sprayed inside. read more

White Knight Pest Control - Pest Control Near Me - Buda, Texas

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I'm baffled by the low reviews. We've been using this company for over a decade, and we've never had a problem. Never. In ten years. What else could we possibly want for them? What are people finding to complain about? Their people are rude? We've never experienced that, but also, why are you talking to them? I don't think we've talked to anyone at this company outside of the occasional quick chat with our technician. We have no bugs, so what would we be talking about? They charge every month, but only come out bi-monthly? I don't even know if that is true, because WE HAVE NO BUGS. So what do I care how often they come out? I have no bugs. The one time we did have a sudden water bug issue they fixed it ASAP. No muss. No fuss. Just technician back out, and bugs gone. I feel like I stubbled into the twilight zone reading what other people have to say. Most the complaints seem to be about it being hard to "cancel" service. Which I guess is something I haven't experienced, because I don't understand why I would be canceling. Their services work. They are fairly priced. Why would I be leaving? We are moving in the near future, so I guess I will have to cancel or transfer services then, so maybe I'll live to regret this review if that's a hassle, but I'll update either way. read more

Horrible customer service. Techs don't do what they are paid to do, then the office argues with you. I would give zero stars if that was a thing! read more

Totally scummy sales practices. No means No. Stop pushing for the sale. Stop trying to convince me to stay at the door to hear the sales pitch. Pro Tip: When you see a sign on the door that says NO SALESMEN...Maybe take a freaking hint? read more

I reached out to White Knight near Bertram, TX to have my home sprayed. The sales rep, Andy Wunder, immediately tried to push me into an $80/month subscription plan. I told him I only wanted a one-time service, and he quoted me $149. I scheduled the appointment -- but then he sent me a contract for a recurring $149 every two months. I reminded him again that I only wanted a single service. His response was: "I'll cancel your account... When bugs are dying they lay eggs to help them survive so you NEVER want to do a one-time service, you will have an infestation... Just enjoy them." When I asked if this was really how he responds to customers who decline a subscription, I told him I would take my business elsewhere. His reply? "Oh, did I hurt your feelings? Darn..." This was completely unprofessional and disrespectful. I was referred to White Knight by a friend and would have gladly paid the $149 for a one-time service. Instead, I was met with sarcasm and hostility simply because I didn't agree to a $1,000/year contract. If this is how their representatives treat potential customers, I will be taking my business elsewhere -- and I encourage others to think twice before working with this company. read more

White Knight Pest Control - Rude and Unprofessional Sales Rep Andy Wunder - Pest Control Near Me - Buda, Texas

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White Knight Pest Control has been a complete disappointment from start to finish. Their salesperson blatantly overpromised services they were either unwilling or unable to deliver. Once the contract was signed, the tone changed entirely. I have had to repeatedly reach out just to get them to attempt what they originally guaranteed. Nothing happens unless I push, follow up, and remind them of their own commitments. That is unacceptable. They have not held up their end of the bargain in any meaningful way. The lack of accountability is frustrating, exhausting, and feels intentional. This company is quick to take your money and slow to do the work they sold you on. On top of that, White Knight no longer feels like a legitimate small business. Communication is cold, scripted, and impersonal. It feels outsourced, automated, or handled overseas, which removes any sense of trust or personal responsibility. Getting a real human who can actually solve a problem is nearly impossible. If you are considering this company, be warned. Do not believe what is promised during the sales pitch. Based on my experience, White Knight Pest Control does not deliver what they sell and does not value their customers once payment is secured. read more

Ivan and Lonnie are phenomenal. They did the best job ever that I've ever had done when it comes to pest control and you need help. Don't listen to these other reviews. Call these guys and ask for them. read more

I highly recommend considering an alternative pest control company if you are looking for one. I began my contract with White Knight in April 2024 and just wrapped up the one-year term in April 2025. I wanted to cancel my services and account because I found their customer service representatives and pest control technicians to be consistently rude. I called multiple times to cancel the account, explaining that I was adhering to the contract terms by completing the 1-year service agreement, and we had no further services scheduled within the 30-day cancellation policy. Despite my numerous requests, the customer advocate team never returned my calls. However, when my husband called, they promptly connected him with a customer advocate to finalize the cancellation of the account and services.. interesting because I was the main person on the account, he was not. Based on my overall experience, I would lean towards this not being a coincidence. The company's response to this review will make up an excuse for this behavior. It's unacceptable for a company. read more

The worst company I have ever had to deal with, never in my life have I ever had customer service advocates be so incredibly rude and tell so many lies. They lose notes and calls conveniently and don't make call backs when promised. And not to mention how they refuse and I mean REFUSE to let you go when you ask to go but be prepared for none of your issues to be resolved! They promise credits and remove them, you'll never know what charges to expect. Now I have all these charges a "customer advocate" told me I would NOT have AND I also still need to find a better pest control company that can fix what they left. read more

horrible service was such a hassle to cancel my service notified them in December to cancel service and they did not now I must pay for another service and call prior to cancel service such a scam avoid and make sure not to get in a contract read more

I should have stayed with HOME TEAM. Sales guy with White Knight signed us up with a special discount for the year. We were clear we had a dog. 1st treatment, the man was extremely rude about our dog. He said we either needed to lock her in a kennel or in a room. He demanded my husband stop her from barking (she was behind a closed door and no where near him. She is a scared rescue.) We had advised we would put the dog out back when he needed to come in, and that seemed to be an issue. The 2nd and 3rd trips seemed to be good, and he caught wasps nests that weren't caught on the 1st treatment. The 4th treatment was termite. We were only advised it was outdoors, otherwise for safety (and to handle our dog) my husband would be home. The service outdoors wasn't even completed (never even went in my backyard, contraptions were untouched) before he asked to come inside. (Pictures show he just dropped the termite contraptions all over our property, because I refused entry to my home for my safety.) The 4th guy did not have White Knight shirt or sign on his truck. My husband called and asked why did you need to come inside, and could not get a clear answer or even to ask why this was not properly communicated. During this call a supervisor hung up on him, because she could not answer the question. We called again, and got to a manager and she refused to let my husband authorize for me to speak to them. They also charge you $179 to break the contract, when they didn't provide the service and communicate properly. White Knight breaks contracts and forces you to pay for it. DO NOT USE THIS COMPANY. (And no it doesn't matter you collected a video using AI when you didn't communicate or even complete the service.) read more

White Knight Pest Control - Termite contraptions just thrown on the ground after I refused entry to my home. - Pest Control Near Me - Buda, Texas

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TERRIBLE!! I will add prove of my contract along with dates of emails I received when I made payments and the company trying then successfully charging my card early. I called them to request a refund so I can be able to pay other necessities which they told me that they were gonna submit a refund request and I never heard back so I called two weeks later to see what was going on and I was told that they had came to the conclusion that they could not refund my card back, but they can leave the payment as a balance for a future charge. I called to cancelled since they were in breach of contract charging me early on, they did not accept their mistake in scheduling a FULL service and trying to charge me for it early. They told me I am still expected to pay the $297.69 for cancelling before my 12 months. WHICH IS NOT FAIR, given I made my payments I am only cancelling because they made mistakes and wouldn't refund me back and ALSO HAVE NOT CAME TO DO A FULL SERVICE IN FEBRUARY. read more

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Good service. Thomas and Rich (I think) are good representatives for your company. They are thorough and imformative.

Steer clear of this company!!! A salesman under the named Luke Smith sold us a package with the pretense that it would be $99 dollars every other month or bi-monthly. Because I had family over, I asked him to come back another time. However, as most salesman's are, he was persistent and offered a $200 dollar discount off initial sign up instead of a $400 dollar sign up. I went ahead and signed up with White Knight - HUGE MISTAKE. The White Knight representative boldly lied about the agreement and now the actually plan he signed us up for is $99 dollars per month even though we would only receive service once every two months. I've reached out to Luke and his fall back now is you, "you signed the agreement". This is a slimy sales tactic and is something everyone should be aware of!!! Don't open the door to these people at all!!! This information was twisted and the sale is filled with deceit. I highly recommend that you do not use this company. Their ethics are beyond questionable. read more

They're a scam. They charge you every month even though they only come by to treat bimonthly, and then if you want to cancel they will charge you $300 because you have to pay back the discounted amount. And even if you do want to cancel, sometimes they can't when you call because they need a "customer advocate" to process it and they're understaffed and not always available. Worthless service. I would rate them a zero if I could. Just sign with Terminix; they didn't do any of this nonsense AND they're cheaper. Truly a reminder to read the terms and conditions thoroughly. read more

My recent experience with White Night Pest Control has been extremely frustrating and disappointing, primarily due to poor customer service and questionable practices, particularly concerning their termite service and cancellation policy. FYI: I've been a customer of theirs for 4+ years and have seen a decline in service quality. I recently received a free termite inspection as a customer. I would need to pay $1800 for their termite service, along with monthly subscription ($60) to maintain the warranty ($720 annually). This felt like a money grabbing scheme to lock me into a monthly payment that I would likely forget about in order to ensure their termite process which didn't feel right. When I tried to discuss the termite service further with White Knight, (I initially spoke with the Sales Rep who did the inspection), I spoke with two representatives who claimed to be an "expert" but clearly lacked knowledge and seemed more interested in getting me off the phone than addressing my concerns and questions. This lack of expertise and dismissive attitude was incredibly unhelpful and moved me to cancel my ongoing bug service. Note: I ended up getting a second quote for termites and opinions of neighbors who had termite work done and they all felt this was an overreach in regards to a monthly payment to ensure warranty. We went with another pest control company that was not only less expensive, with a different type of treatment, but had a 5 year warranty. The cancellation process for my regular bug service was an absolute nightmare. After weeks of trying to cancel my service, White Night Pest Control put a hold on my account, insisting I speak with a "Customer Advocate" to finalize the account closure. It took numerous phone calls and persistent effort to finally reach a customer advocate. To add insult to injury, I was then informed that I would be charged for my last payment because I hadn't provided 30 days' notice, despite my weeks-long attempts to cancel and their failure to return my calls. They only sent emails and texts stating I needed to call them back to fully close the account, creating an endless loop of frustration. Overall, White Night Pest Control demonstrated a severe lack of transparency, poor customer support, and a deliberately difficult cancellation process. I would strongly advise against using their services. read more

Repeatedly ignore the "No solicitation" sign on my door and knock multiple times. It's there for many reasons, but most importantly I have small children at home that nap. So now I'll be dealing with a sleep-deprived kid for the rest of the day. Seeing the reviews on here it's not surprising they've had to go door-to-door to try to gain business. read more

Actually scummy sales practices. They get you in with "deals" while failing to mention during the sale about the 30 day cancellation notice clause in the contract. However, because they send the agreement form, they justify their poor sales practice by saying "we sent you the agreement for you to go over" as if everyone is going to read through a contract of service as an attorney would. Not transparent in how they do business whatsoever, and if you are smart you will avoid giving them your business until they correct their shady business model. read more

I had the worst experience with a sales person in my life today. Door to door soliciting but would not leave and I was extremely invasive. Just an awful experience. read more

This is the worst company I've ever dealt with. Don't be tricked by their customer service when you sign up; they'll hit you with unnecessary fees. When you call to ask about these charges, they treat you like you don't know what you're talking about. You can tell from how their so-called customer service reps talk to you, it's apparent they deal with a lot of unhappy customers. On the same day I called to cancel my service, the rep told me I'd be charged $35 for giving less than a month's notice and I got charged. I tried to cancel back in January, but they convinced me to stick with them, which was a huge mistake. Luckily, I called my credit card company to stop any future charges. Just the other day, I got an email saying I owe three more payments of $35 for not giving 30 days' notice. Now, I'm getting texts saying they'll start charging me late fees. Avoid this pest control company at all costs if you want peace of mind and don't want to get scammed out of your hard-earned money when you try to cancel. On top of all this nonsense, I still have a bug problem and had to buy spray from Amazon to deal with it. If you care about your peace of mind, do yourself a favor and run from this company. read more

White Knight Pest Control - I was already charged on the same day I canceled, and then they charged me three more times for not giving 30 days' notice. - Pest Control Near Me - Buda, Texas

Very scummy company. they make it incredibly difficult to cancel and absolutely refuse to refund. They had so many complaints to the BBB that they now have a F rating and revoked accreditation. read more

White Knight Pest Control - BBB website - Pest Control Near Me - Buda, Texas

Used this "family business" pest control when we finished building our house in Kyle to try and support the local little guy. We travel a lot for work and one of the things we liked was they would come into the house with a door code and treat if we were away. Quickly had missed appts we would get charged for and TONS of billing errors. Cancellation #1 2 years later they begged us to come back. So we decided to give them a second chance. Told them the issues we had before and that we would not tolerate those issues again. They said there had been some management changes and those issues wouldn't happen again. Was going well enough the second time around until today. I called a couple days ago and scheduled a retreatment for the inside of our house. We told them again we would be out of town and gave them a code for the door. They showed up. Knocked once, didn't bother with the door bell, and immediately left. No phone call with message saying they were trying to get in or sorry they missed us. I saw it all on the multiple security cameras. I immediately called to find out why he didn't go in or even wait. I was told he won't go in with no one home. I explained that they have done it multiple times and it was made clear when booking the appt that we wouldn't be home which is why we gave them a code. After asking for a supervisor four times and being told no one was available I was put on hold for over an hour. Then told they weren't going to "LET" me stay on hold anymore and were going to hang up on me. I said you need to try finding a supervisor again because if you hang up on me after holding for more than an hour I'm cancelling my $250/ month worth of services. Then suddenly there was an "account supervisor" available. I said you could have transferred me to them an hour ago. He said "no i couldn't have" and then transferred me. The account supervisor picked up. I had to tell him everything all over again. To which he replied "It has been our company policy not to enter when unoccupied for the last 8 years. We cannot do your service. Sorry." The first time we signed up was less than 6 years ago. They have gone in and treated inside with no one home, and no issues being in the house alone, half a dozen times so clearly that's not a policy set in stone. And why not have a waiver in place for people that are ok with it? I said if you guys aren't going to continue to be able to do this we are going to have a hard time maintaining your services. Without the slightest pause he said "Ok. I guess the only other option is to cancel your account. Let me get that started for you." I said you aren't going to make any effort to keep your customer that is paying $250 a month to you. You don't want to check with someone to see if you can grandfather it in to keep our account or anything? He said "No. I'm the supervisor." I said ok. Cancel it and refund my last payments since the work requested this month clearly wasn't done. Cancellation #2 and NEVER AGAIN!! Guess they are screwing enough people over in their "family business" that they don't need an extra $3k a year from us. Fine with me. read more

White Knight Pest Control TERRIBLE SERVICE, UNSCRUPULOUS ************This business is NOT BBB Accredited.************ Find BBB Accredited Businesses in Pest Control Services. BBB Rating F Reasons for rating: Business has failed to resolve underlying cause(s) of a pattern of complaints 401 complaint(s) filed against business (844) 512-7378 This business has 2 alerts Accreditation Revocation Pattern of Complaints ( The above was cut and pasted from the BBB website) ******** Customer "advocacy" is the only department authorized to stop charges and cancel a contract. They WON'T ANSWER THEIR PHONE ANYMORE. STAY AWAY FROM THEM STAY AWAY CAVEAT EMPTOR read more

UPDATE: It is indeed a scam. They tried to charge me an additional $271 despite me cancelling within 3 days as per the agreement. This seems to be a scam. I had a guy come to my door saying they would do a treatment for $50, with the idea that if I liked there work they could do a bimonthly treatment for $100. All sounded reasonable. However, they did not show up, call, or text within the full 2 hour window they gave. Ten minutes after the window ended, they texted promising to be there in an hour. Eventually a guy did show up. Additionally, someone named Jasmine tried to call me from the the company while the guy was here and texted me. I thought that was a litlle odd, but I tried to call back. No response. I tried to text. No response. Obviously, this was not a company I wanted to deal with regularly, so the next day I tried to call to cancel any future service, at which point the guy who picked up the phone put me on hold for several minutes before telling me that their "customer advocate" was the only one who could cancel and she was busy. Guess who hasn't called me back? If they cancel my account before trying to charge me again, I'll be happy to remove this. But if they charge me I'll be disputing the charge and updating this review to let others know. read more

This company is a joke! As soon as you sign that contract you're locked in even when your contract is up. Waste of time and money with this company. They try everything to keep getting that money from you. 0 out of 10. read more

This company seemed great until I tried to cancel services. They claim you can cancel with 30 days' notice, but it's far from that. When I reached out via their website, they emailed me to contact a "Customer Advocate" by phone. The goal is to retain customers or charge fees, and since it's all done verbally, there's no record of what they tell you. If you're dealing with them, record every conversation. I had been a customer for two years and reached out to cancel on April 1, 2024, well within the 30-day period before my next service. I spoke with Carlos, who offered me a free service after I explained my financial struggles due to unemployment. Reluctantly, I accepted, thinking it was a kind gesture. However, in September, I contacted them again to cancel and was told by another representative, Alecia, that I owed for the "free" service because I was not continuing services. Carlos never mentioned this catch. Alecia, growing frustrated during our conversation, hung up on me after claiming she'd cancel my account. I checked my account afterward, and suddenly, I had a balance. Alecia had changed my invoice from $0 to the full amount for the service. No email notifications were sent regarding the cancellation or the balance change. After calling back, I spoke with Trey, who was more concerned about the money than resolving my issue. He confirmed that the "free" service wasn't truly free unless I continued services, but couldn't show where that was in their policy. Trey did lower the charge slightly, but only after an exhausting 45-minute conversation. He agreed to let me pay in installments but said I'd need to call to make each payment, adding more hassle to an already terrible experience. Moral of the story: Save your invoices, don't accept promotional offers, ask for everything in writing, and be prepared for a headache if you try to cancel. If you're not a customer yet, steer clear. read more

I am leaving this review here because the Yelp page in San Diego has been shut down to the terrible business practices of this company and the horrible service to go along with it. I made the switch to White Knight after a door to door salesman made a good pitch. Two months later I had a pest problem like I have never had with my previous company of 7 years. I called the company and asked for a reservice like they promise and I was denied. They said they would only return at their normal scheduled time. At that time I asked to cancel the contract due to their breach of contract. Now I am being harassed once a week about a $300 "so called" discount that they want to be paid. They are threatening late fees and collections. They refuse to have a manager call me back. On our last call the representative let it slip that they did not even service my house on the last visit that they charged me for. All I asked was to be let of my contract with a zero dollar balance and we could go our separate ways. They are unwilling to do this even when they know they are in the wrong. This will be escalated to consumer affairs and the necessary licensing bodies. The purpose of this post is to protect other consumers. If they agree to do the right thing and close my account I will remove this post. You charged me for a service you admittedly didn't perform and then refused my reserve in Lou of another service that you wanted to charge me for. That is fraud. I have the recording as evidence as well. I also have camera footage of the alleged date of service. So no I will not accept more service from such a dishonest company. You breached our contract. read more

I would give this company a minus a thousand if I could! The initial contract emailed could not be accessed but I didn't think it was a big deal. I hadn't been told of any changes from having used them before. Be WARNED. My quarterly service was not as it should have been. When they contacted me for my next service to be less than a month after the previous I called and said I didn't need them yet. They said I agreed to it on a contract and I told her I had not been able to access the contract. She replied that she had proof that I viewed the contract. I expressed how ridiculous I believed the situation was and canceled my account. They charged my account that very day. Stay away, they lie and steal!!!! read more

I was with them for 2 years and when I tried to cancel they wouldn't because I didn't give my 30 day notice. They tried to charge me for a service I never got so I asked them to come out. They reinstated me but I never signed anything and charged me again even though they said my account was canceled. When I called to see why I was charged for a service I didn't get they stated I had a balance but yet I'm canceled. They exterminators that come out were always different would never read notes about my gate would spray all over my windows when I asked not too. Poor customer service all around. read more

We've been serviced by White Knight Pest Control since they came to Central Texas 5 yrs. ago. Time for a CHANGE!! Customer Service has gone downhill and is basically non-existent at this stage. They must have experienced massive staffing changes as we see a new Tech each month. Most of them lack basic customer communications capabilities, and each one does things very different from the other. It is nearly impossible now to get a callback from a Supervisor or Manager. Still waiting for a callback from one after calling when they first opened yesterday. Their 'new' voice prompt you hear upon calling in is a 'courtesy reminder' about your upcoming appointment that is from the previous week. Spoke to a person in a different department today after getting transferred to them and then couldn't answer why the messages aren't updated, as they're supposed to be daily. Their 'new' Termite Tech, 'Theo', came out last week (didn't even know they had one), I never requested the service. He was in town from Alabama. I told him we have an annual inspection performed by Termimesh/ABC and he still proceeded w/ his inspection. He pulled up 4 ABC monitors and 3 White Knight monitors and discarded them. I asked when they were going to be replaced and he said he would have but his company didn't load any on the truck. And now that's my problem? Why wasn't he, or the company prepared?!?! Can't get hold of anyone to get them to replace them. My wife and I are DONE w/ White Knight and would NEVER recommend their service!! In summary, stay CLEAR of this company and avoid like the plague!! UPDATE: I had to laugh when I read Shelby C's (Manager) response. She obviously didn't read my post and she's absolutely in the dark or a flat out liar! I find it amazing that a 'Manager' from White Knight can respond to a post on Yelp the same day, but I've been waiting 2 days to get a callback from one. Furthermore, I NEVER requested ANY Termite Inspection. I received a text that someone from White Knight would be in the area and to pick a date for them to come by. I assumed it was for a discussion about any needs. Theo, in fact, never made it out the day/time he was schedule. We rescheduled for the following day. Shelby C has once again demonstrated White Knight's complete disregard for the customer and simply spews out the company line to call in and schedule a free re-visit for any continued pest issues. How about reading the complete post and actually get someone to give the customer a call!!!!! read more

I hardly ever write reviews, but after just speaking with White Knight representative about my upcoming quarterly, I am reminded of their excellent service! We have been a customer of White Knight for 4 years, and our service includes many options for the quarterly cost, as well as offerings for any upgraded services for problem areas. I always ask that they service a persistent ant hill (which, when we have it addressed quarterly, does not appear, but if given the opportunity, it will come back). They service this as a part of the quarterly. They spray indoors if needed, and I simply ask them to treat the areas I see the most impact. They also have options for mosquitoes or other (seasonally problematic) populations. I am truly appreciating their timely communication, their friendly staff, and their dedication to giving great service! read more

Call for a reservice less than a week after original service. Saw a couple of scorpions after the original work. Guy who came today named Brooks was very thorough, plus he was friendly and answered questions. read more

God awful service and makes you jump multiple hoops to cancel service. Inexperienced salesman who scam you and refuse to tell you about the canceling fee and squashed my plants In my garden. read more

Most salesmen are seasonal recruited college students. They are followed by technicians. Technicians are familiar with state laws, federal laws, product options and company services. I would still want a seasoned professional, but 5 years w/ the company AND working in your area is good enough. Amend your contract to add anything you were promised, verbal is not enough. Ask for Joseph Johnson and if he is not servicing your area ask for someone better than Joe if such a person exists. read more

White Knight Pest Control - Pest Control Near Me - Buda, Texas

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Mansfield, TX When we first hired White Knight, they did a pretty decent job. We then bundled our services with another company who was taking care of other services for us. On returning to White Knight, we've had little issue until now. 2 weeks ago we called for an in-house visit which is offered for extra specific needs. They showed that we had an upcoming visit two days later so we chose to wait until then for the visit. No Show. "Couldn't find the house". Even though they called 20 min prior to let us know they were on their way. Didn't notify us of the issue, they just called their dispatch and left it at that. We followed up and had to reschedule for the following Tuesday. That Tuesday I get a text wanting a review on the service provided. What Service? They didn't show again. Apparently they went to someone else's home. We called again. Instead of attempting to make it right, they wanted us to wait another week. After explaining what has happened up until now, they agreed to get a service our for today between 8-12. You guessed it, no show. Now they have us listed for "Some Time Today". Upon attempting to cancel our service, now the department that handles accounts is unavailable to be reached. I get that things happen, but in a business, you make it right. You don't repeatedly drop the ball. I'm giving a 2 star instead of 1 because the first time around they did well. Another company just had a bundle we preferred. But something has happened with this company in the past couple of years. Hope they can get it back. read more

Total disappointment. They signed me up for a " $59 Initial Flush-Out and only $119 for Unlimited Quarterly Services" but I then discovered that it is actually $129.99 per quarter and not for the entire year. It was never explained to me these will be quarterly payments. I spoke to Hannah, service manager, and she told me that in order to cancel my account there is an additional cancellation fee of $160. Total rip off and should be ashamed for cheating customers this way read more

F rating on BB for a reason. Worst best control company, both work and service. Ellen will just cry and hang up like a child. We paid for regular service, but had a emergency where fire ants got into our closet on all our clothes. My husband, a disabled veteran, is highly allergic so THEY declared this an emergency...then didn't call us back and said they couldn't get someone out for four or five days. Then they took hours to even let us cancel our service. This company must be run by bugs (and children like Ellen) cause it is a disaster. read more

Garbage DO NOT BUY worst experience ever it never gets better they will take your money even if they don't do service. Asked for 1 Time service They put me in contract and then sent me to collections straight lies and Woman Norman in Office Are the worst most incompetent People I have don't buisness with in my entire life No Professionalism None Entitled Mean Rude and downright Liars Worst company Ever read more