So I ordered a package that required a signature on delivery, and unfortunately, neither I or my…read morefamily would be available to receive this package during the scheduled delivery time. However, FedEx offers an option to hold a package at an "authorized FedEx distribution center" for pickup, and this location was suggested. As a distribution center, I truly did not know what to expect, because it did not specify what type of business location-i.e. FedEx store vs. FedEx counter within a convenience store vs. a FedEx mass shipping center. Come to find out, it's a small privately-owned (?) mail courier service store, and advertises as an authorized shipper for UPS, FedEx, DHL, and USPS. The place is relatively small but neat, and the customer service was friendly and efficient. However, finding the exact location was a bit of a hassle, but I did find it after using another gps system, and saw that it's located at the back corner of Forestville Plaza. There's plenty of free parking, and it does not seem like a busy location-but I could be wrong. And you can have any mail or package shipped from here, or have mail/packages arrive here for free pickup-depending on your courier company. Overall, I highly recommend!

The 1st choice in sending packages. Prices are going through the roof but dependable and reliable.read more

This location just opened four weeks ago, and I'm so glad it did! The Capitol Heights location had…read morestarted to get pretty busy. The staff here are friendly and efficient, and the service is quick.

These guys act like they know anything. Kept saying we needed a receipt for them to take away my…read morestove. Didn't even try to be helpful. My aunt told them Home Depot waived the haul away fee but they said it wasn't put it in the "system". I wish I could do all of this stuff myself to be honest.

Suppose to have a Peloton bike delivered today between 8am and Noon after waiting at least 6 weeks…read more It snowed 2" last night and I get a call they can't make it. Roads are clear and melted, no explication given. Now have to wait at least 2 more weeks. Contacted Peloton and told them to dump these guys.

Let me tell you. The customer service here is exceptional…read more This was my first time in here. Quetta helped me today. All 3 employees were wonderful to the customers, patient, quick, kind and efficient. Oh and the UPS gospel jazz music adds a wonderful vibe to this location! Bravo UPS!!!

Very nice location by the Ritchie shopping center area located near a Starbucks and other nice…read morerestaurants. It is a smaller location than what I'm use to, but the employees were really friendly and got me in and out quickly. It's about 20 minutes from my house, but will definitely come back when I need their services again!

I have always had great service when I go here. I've been warmly greeted when I enter and the…read moreservice requested was quick and efficient. The items available are always well stocked and the attendants have great suggestions for packing and shipping options. The cost for moving parcels are varied but, you can always bet on the best advice to properly protect and track your items. This is my go to place.

I was totally disappointed at the service I received for a relative of mine at this establishment…read morefor past two weeks. She wanted to do everything herself. So we stopped by to mail a package. That went well without a hitch. Two stars for that. Downhill after that. She needed some return address labels made. They only had two sheets left at the time. so she wrote her name on paper (eg. Reverend Debra G.Smith) Payment was made. When she got home the labels had her address but NOT her name. It said " Reverend Debra". We went back and told employee that is not her name. No more labels they will be in Tuesday. Took her telephone number to no success. Went back the following Saturday and still no labels. I asked for money back as we had receipt. Was told it was not their mistake. I explained to them the word Reverend is a title like Doctor or Mr. or Mrs. So again they said the labels would come in on Tuesday and they would call her. Today is Thursday. I have choices, but seniors sometimes do not. Take your business somewhere else. Or do it yourself.

If I could give this place 0 stars, I would. I stopped by this location to ship some packages for…read morework. An older gentleman (in the attached picture) was running the operation (I think he was the owner). When I tell you this man was extremely RUDE, seemed hard of hearing, and didn't have an ounce of customer service experience in his body. I was seconds from walking out. However, it was raining, and I had other things on my to-do list. This place was not welcoming AT ALL! The rep was very stern and unfriendly. The establishment had an eerie feel. Save yourself time and visit another shipping center!!!

I stop by this Pack & Ship Center frequently to drop off my FedEx packages, and it's always such a…read moresmooth process. I'm usually in and out in no time, which makes it really convenient when I'm on a busy schedule. The staff is friendly, the service is efficient, and I appreciate how easy they make it to get my packages on their way.

Honest, courteous, trustworthy, fair-priced; would use again…read more Move from Maryland to Florida: Choosing a moving company was difficult since every company has both 5 and 1 star reviews, so we were nervous choosing Western Express. I am happy to report that I highly recommend Western Express. The whole team is Intelligent, totally organized including writing a detailed inventory, careful custom packing, attention to details, great teamwork, and an added plus, the most pleasant, friendly, yet totally polite and professional crew.  Crew phoned 90 minutes before arrival, and were 30 min earlier than appointment, which is always better than being several hours late!  I thought the price was comparable with PODS without having to find movers at each end. The price did not change from the original accurate estimate. And don't let me forget to mention sales rep extraordinaire Oscar who seemed to have the customers' interest forefront, never oversold or falsely promised when we were comparing other companies, patiently explained the details, and accurately estimated the weight of our boxes and furniture. James in the office was warm and responsive to my many questions and particular situation of moving and insuring artwork. The packing crew were just terrific, smart and careful.  Delivery was 2 days later than requested, but I am keeping the 5 star rating, because this is often the case, and it wasn't 10 days late, was within my acceptable range, and the communication about the delayed arrival was acceptable. They were able to deliver during the 8am-3pm requirement of property manager. They never left me doubting my possessions would arrive. Everything arrived in good condition. I will be using Western Express for my next move.

I just want to write this review, because people never take the time to write reviews for good…read morework. There are always complainers. Western did a thoroughly professional job in my move from Washington DC to Panama City. I opted to work with Western Express rather than the company provided by my employer and I was very happy and saved myself some money. The coordination with the company in Panama was great. There was constant communication with the Move Manager coordinating my move. Everything arrived in good condition. There was one ikea broken shelf but that is it. I definitely recommend this company for your international move.

I will say the customer service has never been an issue for me. However, this is the second time I…read morehave mailed items / returned amazon purchases at this location only for Amazon to tell me they did not receive the item in the envelope. I will never do a return at this location going forward which is unfortunate because I am in the shopping center most weekends and this is the best location for me. I wonder if this is a regular thing?

I visited this location 3 times and I am not a fan. The store is very small, and staff lacks…read morecustomer service and a sense of urgency. Overall, not a good location or experience.

Used them for a storage box at my home while it was under construction. SmartBox was fantastic!…read moreThe box arrived on time, payment was easy (and affordable), and pickup was a breeze. Would 100% use them again and recommend them to others.

I honestly thought this place was SCAMMING me until my box finally did arrive…read more I can't even begin to describe how stressful my experience with this company was. For starters, my box was delayed twice, once due to weather (okay fine) and the second time because a driver quit during the process (WHAT?!) so my things were just on an abandoned truck for a day until they sent someone to get them? THEN when it finally did arrive they had no one to deliver it to me for ANOTHER WEEK. This being a cross country move & me needing my things, I arranged to pick my things up at the storage facility. YOU WOULD THINK my box being late + no one being able to deliver it for yet another seven days, they would issue some compensation... $35 is what they tried to give me for my inconveniences... NEVER use this company...EVER.

Everything you want in an honest, thorough, and reliable company! Randy was responsive and…read moreflexible upon quote request also with me having to change my service date. He provided excellent service cleaning the ductwork, dryer vent, and bathroom fans for a fair price. The service provided is top notch! He and Nate are respectful, polite, communicative, and efficient. Great job! I highly recommend Beltway Air Quality! Before and after pictures were amazing (and embarrassing) Wish that I hired them sooner TBH. Thanks Randy and Nate

I wasn't sure if I needed air duct cleaning but after heavy research, I called 4 local companies…read moreand Beltway was the only one that picked up on a Friday afternoon. Randy was very professional, courteous, and very flexible with my time request. Once he arrived, him and Nate were very polite and patient working around my kids and pets. Every time I asked a question while they worked they would give me their undivided attention. Whenever they moved to a new step in the process, Randy would educate me with everything they do and how I can maintain good air quality in my house. He estimated the process to take 2 hours but it finished in an hour and a half. Awesome company and awesome service! Will definitely use them again