Despite many promises as to how my things would be transported, stored, handled, and delivered, the company didn't deliver on a single one of their promises. A LOT of money changed hands. Paid extra for Zero deductible, full value, full coverage insurance, yet, they refused to file a claim for the incredible damage they inflicted. Manyt promises were made, and broken. The estimator Grant was polite, and I like him a great deal. However, back at headquarters where they pull the strings, an entirely different story.
The estimate included 3 full trucks, with a full crew, and a 1 day move. They didn't have enough truck space to complete the pack out so they quit and promised to return the following morning. On that day, the paperwork showed 4 men for this day, but only 2 showed. They finished loading up, then told me, we have to go, even though Grant promised to help you load out all your music gear, Wilbur said we don't have time for that. (This was a key promise made by Grant, the estimator, and he assured me many times it would be done!) Why didn't I trust them to move 250K worth of music gear? Irreplacable items, and a general sense of unease about their stability, despite having chosen them over 2 other competitors, based entirely on Grants assurances, and his power of persuasion.
I have a terrible hand injury waiting for surgery, and multiple blown disks, and needed that extra assistance, and one of the promises that they made was that this would be done. I had to make no less than 4 calls, and the poor moving lead was bouncing like a ball back and forth. towards the end of the packet, they stopped applying inventory stickers, and just started shoving my things into the truck without a care as to how this might play out. He kept leaving, then co0ming back for items he missed. I was more than a little alarmed. I was both pissed off, and downright dismayed. I let them know, and after half a dozen exchanges, and return trips, my things were packed, but an entire extra day was consumed.
It gets worse. They stored all my things, and didn't keep track of them. When they scheduled delivery to my new home, they arrived 3 hours and 45 minutes late, in two trucks. I asked, is this all of it? There is no chance it all made it on the truck! "Yes sir, we have an itemized inventory here!" I asked to see it, and whoever packed the truck marked down a check (to indicate it had been verified, and loaded!) on 471 items. However, only about 400 items were there, and many incomplete, thanks to them further disassembling them after they sticker them.
So, they proceed to unpack it all, and do a decent job of unpacking it all, and not tearing up my house too much. They DID gouge the living crap out of the first landing on the stairs of my freshly sanded, and refinished hardwood floors, and at the end of the unload, the lead told me, um sir, there are many pieces missing from your furniture, and we cannot assemble your bed, or your kitchen table. Went and checked the truck, and sure enough it's empty. I check the inventory list, and about 20% of my belongings were nowhere to be found. Susbsantiall list of missing things. This included many pricy items. Also..."Um sir, I am not sure how this happened, but your 6500 dollar entertainment center got damaged." I kept calm, but was making a mental checklist of all the stuff that went wrong, and trying to wrap my head around how badly this was playing out.
I have to say, judging from my experience so far the so called insurance doesn't exist. If it did, they wouldn't have had to take my entertainment center back with them, and TRY to fix it. The damage they did on that load out was relatively bad, but it got worse. It's midnight. The lead won't sign the paperwork showing an incomplete delivery, and neither will I. He calls Wilbur. Wilbur couldn't give a flying fig about my move (he is the one who decided to tell the lead to screw me the first time, and was doing so again now!) Wilbur demands the remaining balance, even though he hasn't upheld his end of the contract by ANY MEASURE. And he is rather nonchalant about how pissed I am. I didn't torch him. I merely asked him how he intended to make this right. "I will look around the warehouse, and call you back tomorrow". 3 days go by, and not only does he not call, but when he DOES, it's day 5. I politely tell him, you and I are done.
I call Grant the following day to ask him when to expect my goods, and give him the entire rundown. He tells me, well, I cannot say anything that is going to make this better, but we WILL make it right. Victor calls and promises me a call in one day. Takes him 4. 11 days after delivery, they bring the rest of my stuff, and damage the entertainment center further! I am also out a 1400 dollar Balsam Hill Christmas tree! Avoid this company like the plague. They are not professionals. They are rank amateurs. A2B failed. Weeks more waiting ahead. read more