Used them for a storage box at my home while it was under construction. SmartBox was fantastic! The box arrived on time, payment was easy (and affordable), and pickup was a breeze. Would 100% use them again and recommend them to others. read more

I honestly thought this place was SCAMMING me until my box finally did arrive. I can't even begin to describe how stressful my experience with this company was. For starters, my box was delayed twice, once due to weather (okay fine) and the second time because a driver quit during the process (WHAT?!) so my things were just on an abandoned truck for a day until they sent someone to get them? THEN when it finally did arrive they had no one to deliver it to me for ANOTHER WEEK. This being a cross country move & me needing my things, I arranged to pick my things up at the storage facility. YOU WOULD THINK my box being late + no one being able to deliver it for yet another seven days, they would issue some compensation... $35 is what they tried to give me for my inconveniences... NEVER use this company...EVER. read more

DO NOT USE THIS COMPANY! Our units never shipped and the company waited until A WEEK AFTER OUR SHIPMENT DATE to tell us - meanwhile, we had been trying to contact them to get an update and we unable to reach a representative. On top of this, the company would not deliver our units to our home - which requires us to rent a vehicle to move our things from the closest storage facility to our new home. Overpriced for the horrible service they provide. read more

In late January, I contacted SmartBox to have my empty box picked up. The earliest date they could arrange pick up was January 30th. It is now February 11th, I have attempted on multiple occasions to reschedule and on multiple occasions to find out why the delay. They have never given me a phone call or an answer. It has now been almost 2 weeks since the first scheduled pick up and the box is still here -- and still no plan on how to remove it. read more

In the beginning, when I first contacted the Laurel, Maryland office to decide which was the least expensive way for a short move, this seemed to be the best choice. I was moving from Annapolis to Baltimore, to a neighbourhood I know well. I was not informed by the managers of the Laurel site of several things and they are as follows: You must arrange many days in advance for pick up of the pods, once they are ready for the move. You have to get parking permits for a residential street in Baltimore, and for a storage facility. There is supposedly a contract with the city of Baltimore for a reduced price for the permit, as Smart Box has a contract with the city for this purpose. The employees at the permit office in Baltimore do not know there is a contract so I had to pay the regular rate and Smart Box did not care that I was not able to take advantage of the discount, so what is the point of this arrangement? It cost me $260 extra for permits for 4 parking spaces while I did not need that many. The delivery man was more on top of the move than the office personnel. You don't know to ask about all of this in advance if the Smart Box managers do not tell you. You have to ask ALOT more questions than you would imagine. read more

Smart box delivered my pods, picked up and dropped off my pods on schedule. The over all process was good and the boxes are fine. The biggest problem is that they charged me 4 times racking up $12,000 on my credit card for $3,000 move. My credit card was obviously maxed out during a stressful cross country move. It took a month to completely resolve the issue with company. The help number was not very helpful and I had to send the same information and bank statements to multiple people and follow up constantly. Be aware to all potential users and check your bank statement daily! read more

Before today i only had good things to say about smart box but the customer service and lack of motivation to correct issues has changed my mind. I had scheduled over a week ago to have my belongs droppedoff on 1 July but the morning of received a call saying their 1 and ONLY forklift was down. Then 30 minutes later was told they were up and running again and i would get my belongings. I had already scheduled for movers to come and move my things for me. Well, now after waiting all day, it's 4pm they call saying they are still broken and will not be able to deliver today, or over the weekend because it's a holiday weekend. So i am not going to have any of my belongings for who knows how long. I called corporate and they do not seem to care. How does a company like this have only 1 forklift per location? They can't borrow or rent one to stay on task? This is completely unacceptable read more

2018 EDIT: Nick doesn't work there anymore and they've been bought out by Western Express. I can't believe the email I just got from the manager Nick. I asked for a quote using their online form last night at like 11pm, and just that quick he's emailed me this long, detailed quote for exactly the information I needed / requested. I always expect a hassle when I use those online form things (I even put a b*tchy DO NOT CALL ME at the end of my quote request... lol oops sorry!) Now, please note I haven't actually used their services yet, but you bet your bottom dollar I will be using them when I do move. This review is for their quoting process. read more

Do not use this storage provider. Smartbox in Upper Marlboro, Maryland (Washington DC) is unreachable---they have my personal property but they have been unavailable for more than 10 straight days at any phone number or chat box or email. They have no problem collecting their direct auto-payment every month like clockwork though: they do that well. read more

By far the worst LONG DISTANCE MOVERS ever. It's been over 2 weeks that my items were to be delivered and yet I'm still waiting on them. The worst part is that, no one from SMARTBOX has called me. Not one person from that company. They might be good for local services, but in no way are they good for long distance. I can see that respond back to your good text messages, then nothing if they messed. Check out the reviews on GOOGLE, and you'll see. They also tried to blame everyone else, but themselves, and that a show also. People, take this review for what it is,and definitely DO NOT BOOK LONG DISTANCE WITH THEM. read more

smartbox ILLEGALLY REQUIRES military members to sign away their rights to protection in the case of an extended deployment, or, if Smartbox simply decides they don't want to store your goods any longer. the general manager, chantel informed me that smartbox doesn't want to have to pay the legal fees to sell my goods if i'm killed or die while deployed. dead serious, that's her concern. hands down the most appalling experience i've had by any company in a country that typically seeks to protect and support service members. shockingly, smartbox is actively seeking to remove protections and support from service members. on a personal note, MD smartbox had a "truck breakdown" but promised me I'd have first delivery the following morning. when I refused to sign the SCRA waiver, I was informed that their delivery truck would not actually be working the following day and that they were cancelling my contract with an immediate refund. I have yet to see the refund despite multiple emails. read more

Worst company ever. The pod got delayed 3 times and I wasn't told until the very last minute (they said the driver didn't show up like the other reviews). I had to change my whole schedule and paid extra parking fee due to their late pick up. Plus, they never answer the phone and the driver forgot to place my lock so I had to buy my own. I was so frustrated for weeks because of their delays and poor customer service. Please, everyone, DON'T USE THIS SERVICE! read more

We actually booked a trailer move for next month but after reading all the horrible reviews we called and cancelled to be safe. On the customer service side however, we had an amazing experience. Paula, Latoya & Miranda were wonderful to speak to, they were extremely helpful and honest with us. It almost made us want to give them a shot. read more

I ordered the smartbox because I was having construction done on the first floor and I needed to move the furniture before the workers began. I thought the price was great and they told me it would be delivered on a monday which would work out well. My husband and I took off work so that when the box arrived we could immediately get to work. The smart box never came! I called three times and each time they told me they would call the office and the driver and they would call me back. I never got a call back. I was not told at the time of ordering that delivery could be anytime until 6pm. But that doesn't matter I still have not received the container even as I am typing this. The third time the rep asked me to hold on while she called the office knowing that the office had closed two hours prior to my call.This has cost me and my husband money because we not only did we miss a day of work, but we have to delay the construction worker because the container never came. that will also cost us money. They never called to even say that they were not coming, I have already paid for this and each time I called the rep lied, but I think the worst was the woman putting me on hold to call the office and the driver and it had been closed for two hours. I WILL NEVER ORDER OR REFER THIS SERVICE TO ANYONE!!! read more

Worst customer service ever. They don't know what happened to my container! I have called every day, and they have no idea what happened. read more

The boxes are flimsy plywood and patched up. They dropped one of boxes at the warehouse and didn't tell us. An agent told us 2 month later when we started noticing items broken and missing. We filed a claim and was ignored for months. They finally sent half of the amount we claimed with no explanation. Now we are being ignored again. Please heed my warning and do not do businesses with this company. read more

Terrible customer service! Extremely rude on the telephone. Failed to send me my leasing agreement and fully inform me about the appointments needed for pick up and delivery. As a results, I was forced to have my things sit out for a week. Will not be using them again or recommending them to anyone. read more

They were cheaper than Pods/competitor's, and a friend recommended them. They worked well with my timeline, and followup seemed to be good. When the boxes were dropped off I could see why they're cheaper, they're flimsy containers and the latches wouldn't even close right (but they also give you locks). I never got a confirmation that the boxes were picked up - I had to follow up with them a day later (I moved to a new location and drove by and saw they were still there). Then my items were being stored for 4 months, eventually moving from the west to east coast. I called to schedule the move, and with the holidays we thought it was going to take longer than normal but turned out timing was going to be perfect. Or so I thought. My boxes were supposed to be picked up on the 27th of Dec. and I called to confirm. I was told to check back the following day and I did, I was told the boxes left. Yay. The woman I'd been working with was on vacation, so there was usually a delay in them getting back to me (which i was understanding of as it was the holidays/many people are usually out of the office). What i was not understanding of, is that my boxes were supposed to be delivered on the 3rd or 4th. They weren't delivered until the 10th, and I didn't find this out until I called them to follow up on the 2nd. They completely lied to me when the said the boxes left. Apparently the shipping company came and their truck was full and they couldn't take them. NOBODY called to reschedule the pickup, which is the fault of both smartbox and the shipping company. I know a week might not seem like much, but I moved across the country to start grad school/I'm living off my savings. I could've delayed my drive so that I wasn't there a week early and saved on air bnb costs - I couldn't sleep on the floor of an empty apartment for a whole week, and I already own an air mattress and wasn't about to buy a 2nd one. I'm also going to design school and had none of my supplies for the first week of class. It was not how I wanted to start school. I also had family here with me to help me unload the boxes, and since the boxes were delayed I had to pay movers to help as I don't know anybody here. Between my air bnb costs and hiring movers, I ended up being out almost $1000 that I had not been planning on spending. Thank you smartbox, I know never to use your services again. I don't understand how a moving company has only 1 person in charge of long-distance moves, and that there isn't proper training of other employees to handle their job if that particular individual is out of the office. I've never had to follow up with a company where customer service should be so important. Moving is stressful enough, let alone a cross country move. If you're doing something local they're cheap, but I don't suggest them for cross country moves. read more

Terrible company. Misrepresented what kind of space was offered to me with the box and charged a ridiculously high deposit before ever sending me a contract. Once I received the contract and realized I was not getting what I was promised they refused to refund my deposit, despite having never signed any contract. Shady business and practices and extremely over priced. Just get a moving truck, don't waste your time with these con artists. read more

I requested a box and stayed home for delivery. No box..... I contacted the office and the representative apologized to me and said the container will not be delivered and asked me to schedule another day ... I informed them that I had taken off of work for the box. The young lady said we will give you a discount off of your delivery. Mind you she offered. I said OK that's fine. Time came and passed after calling the office several times and every time I was told they would have to give the information to the manager to make the appropriate adjustments. Nothing!!!!!! and I received an email on December 24th that my payment was going to be taken out of my account that day. I will not recommend to anyone and I will find another storage company to deal with. It's the PRINCIPAL! So If they can't reach out to their customer as I did, then they don't deserve my business! read more

Very poor customer service at the Laurel Smartbox branch, as well as surprise fees. (They added a 'pick up' fee to my locker delivery even though I'm already paying for the delivery and there's no other way to return the locker!) They also asked me to get forms signed that agreed to a damage liability wavier and to paying some other fee that isn't actually specified. I'm also not sure if they have liability insurance, as I haven't received a reply to my email (which asked this) in three business days! Update: I finally received my locker, but it's now been 8 months and I never received the promised follow-up regarding the surprise fees or extra month I was charged because of their poor service (let alone a confirmation that they had insurance to cover any damages they may have done during delivery). read more

Excellent service from the first phone call to the last. Price was reasonable and the cheapest option I could find. But even if it was a little more, the service alone was worth several hundred dollars. I felt safe and secure with my belongings as they traveled cross country. read more

They provided the basics, so I give them more than 1 star. They dropped a pod at my place, picked it up the next day, took it to the destination. Dropped the box at the destination, and picked it up again the next day. Nothing was damaged in shipment. What else could I want? Well, it was hard to reach them, and they never contacted me to let me know what was going on. Kind of a black box. On top of that, a week after the pod was emptied and taken back, they sent an email that my rent was due in 3 days. I owed nothing. I paid in full up front. When I finally got through to them, they said it's an automated email and to ignore it. They don't seem to be concerned this is a waste of time for me and for them. Amazon and others can track a $4 package and tell you where it is and when to expect it. These folks charge $1500 for a small pod shipment 1000 miles, and don't seem to have any interest in providing tracking or any other information about your stuff. Would I use them again? That's just a maybe. I would have to think about it. read more

The one in Upper Marlboro, MD or wherever they located are the worst. You can never get through to the line if you are an existing customer and they never call you back. I called 4 times before and after waiting on hold at least 40 mins each time I requested a callback. They never call you back and your number just go in the queue. True they are cheaper than PODS but at this rate, it's not worth the hassle. You have to cancel your card for them to call you back to tell you your payment didn't go through. I would not recommend this company for anything unless you are just that strapped for cash and dont have the extra money to use another company. read more

I used smartbox to move a bunch of furniture and other stuff from my Mom's house in Boulder, Co to my apartment in upper NW DC. I did lots of research and it was the best value. The customer service on the front end was terrific. On the delivery end it was a little tough as they couldn't tell me when my stuff was going to be delivered - just the day. Makes it hard to figure out when to take off work. That said, the job was done and I would use them again. read more

I had a completely positive experience with Smartbox of Laurel. Not only was it a good value compared to their competitors, but I experienced excellent customer service every step of the way. I was really impressed by their friendliness, professionalism, and communication skills. I live in DC and they were able to effectively coordinate a smooth in-town moving effort for me, which included short-term storage as well. I worked with Aisha, Chantal, and Christian, who all helped make what is always a stressful situation seem under control. Christian, the delivery guy, was a genius in negotiating tight urban spaces and making sure the boxes were positioned in the most optimal way for me to load and unload. I also really appreciated his coordination calls and timeliness. All of my things arrived without a hitch or a scratch, and for that I am very thankful. Highly recommended! read more

I had a great experience with Smartbox. They answered all my questions. Even when I called back multiple times as I thought of additional questions. They did try to upsell me into two boxes even though I knew I would only need one. But once I insisted on one box, and one is what I got. They delivered the box right on time. Driver walked me through all the instructions. They called the day before they picked up the box to make sure it was ready. I had my box shipped to a Smartbox location in another state and and everything went according to plan with them too. All in all I was very impressed. The process was about at smooth as I could have hoped and the price was definitely right. A pod would have cost me 50% more. read more

What a pleasure to deal with a locally owned company. Nick answered my call and I was not dealing with a call center like other portable storage companies. He was very easy to work with. I loved dealing with a company that was flexible on delivery, etc. Everyone on the Smartbox team was friendly and helpful including Chantel in the office and their driver (sorry his name slips my mind). I highly recommend working with Smartbox. read more

Unacceptable. This company is willing to work with you up until giving them your credit card information. First, there is NO communication between the long distance department and the local Smartbox facility. NONE. If FedEx can provide their customers with a tracking number, the Smartbox company should take some notes and follow their lead. In the initial stages of coordinating the delivery (before your credit card is happily swiped), you will be asked for a delivery date to the RESIDENCE. Don't be fooled as this is a "timeframe" of when the container will be delivered to the local Smartbox facility. Understanding this from the very beginning, I repeatedly confirmed a date as to when my container would be delivered to the local facility and also the new residence. So if you coordinated time off from work or are requesting people to help you unload your container, make sure you tell them the delivery date promised, the following promised delivery date, or even better the following week promised delivery date! BE AS FLEXIBLE as you can because you are now at SMARTBOX's mercy. As the manager, Shantelle of the Upper Marlboro, MD location stated "This isn't a pizza delivery!" Unfortunately, if this were an actual pizza delivery, you'd at LEAST get a free pizza! I barely received an apology let alone a free pizza. As for the manager at the local facility (Shantelle), please note, your customers don't appreciate the snide remarks such as the pizza delivery comment. I was promised a date, when it was rescheduled by either the long distance department or the local location, I should've been notified of the new delivery date. My main point is, Smartbox failed to communicate this major detail of the set delivery date despite doing my due diligence of making several phone calls between the long distance department and local Smartbox facility in between the coordination process and en route for the long distance delivery up until the day before delivery to the residence. Between the two departments, they can put you on hold and talk amongst themselves, but neither one took the responsibility of failing to notify me, the customer that the delivery date had been pushed back. Thankfully, I was able to give my family a heads up that the "promised" delivery date is no longer valid and not waste anyone's time or money, other than my own since I paid for it! Potential Smartbox customers thinking about a long distance delivery....don't spend it here unless you don't mind the lack of communication, unnecessary snide remarks from management and of course wasting people's precious time. read more

Terrible experience with them. We confirmed our delivery date and the boxes never showed up. We called and they said the date was never confirmed. We finally got our boxes several days late on April 6th - 7th. I just called to have them redelivered on May 3rd., They are now charging us another FULL month rent because we will have them delivered 3 days into the new month. Absolutely obsurd. We haven't even rented them for 30 days but am paying for 2 months? Terrible company, terrible customer service. I would NEVER recommend. read more

Incompetent and rude! We have had nothing but problems with them since day 2. We used 5 smart boxes while remodelling our home, only 2 of which were actual smartboxes, the other 3 were plywood boxes with a semi-waterproof cover that said smartbox. It took them months to get the billing straight. We decided we did not trust them to move our belongings back and forth so we left them in our driveway. When it came time to pick them up there were several miscommunications and missed attempts that they wanted to charge us for! Now we are fighting to stop the revolving charge on our credit card and have to dispute charges directly through the card because they can't get it right themselves. I will never use this company again or recommend them to anyone! read more