I will be calling her again She was on time & got to work right away…read more My home needs you!!! Give her an opportunity to help

This review is a longtime coming! Nadine helped us with an international move, including helping us…read moreget rid of 6 years of stuff (including the stuff of 2 kids). She must have helped us on 8-12 occasions. Nadine was the best kind of helpful, always aiding us with the difficult decisions and compelling is to perceiver (in a positive way). Never judge mental or pushy. Nadine is kind, good hearted and a pleasure to be around. Highly recommend.

This company has moved my family twice. Their hustle is unmatched. The group is professional and…read morethoughtful. Good communication, clear expectations. They never slowed down and they didn't stop until every box was in its place.

DMV Best Movers lives up to their company name. The team was on time and dedicated to ensuring…read moreeverything was packed and loaded within the set 3 hr time frame. I am still amazed they were able to pack everything into the truck. Very professional and respectful, I would recommend to anyone who needs some help moving, use DMV Best Movers.

I usually refrain from writing negative comments unless it's really bad, but I think certain…read moreelements are worth highlighting . Draw your own conclusion. 1. First, with a positive, the follow up and customer service is great. It has to be, due to the following comments listed. 2. Moved a 1 bedroom apt( bedframe , mattress, dresser , 2 TVs , and a sofa), and it took 5 hours , with a locked elevator , in the same building, separated by 2 floors.Everything additional was boxed or bagged. No loose items. 3. They attempted to change the charges the day of the move , even though we had confirmed less than 24 hours prior. Claimed the 3rd person Was due to their double booking, snow , etc . And the additional man would speed up the process . Did i mention this simple 1 bedroom move took 5 hours for an in building, one bedroom transfer? Does that seem expedited ? Everything was a group effort, and teaching moment. this slowed the move down. For example, it Took 20 minutes of discussion to figure out how to disassemble a bed frame efficiently . Constantly going back and forth to the moving truck on the clock ( for what idk ) . If not watched , disappearing for 15-20 minutes at a time . 4. I was advised that I could leave my dresser items in the drawers, and they could move them efficiently. I now have to find someone to take my dresser apart, due to items some how making their way to inside unreachable areas insiders dresser. 5. I have to find someone to reassemble my sofa. They didn't put it back together. 6. You're charged 30 minutes to and from . So, you owe an hour before they start . They didn't have to leave the property, but charged me fuel . How do you charge someone fuel, and time for arrival, and departure ? Seems like the rate is only labor . You're also charged for any items used to rap to transport furniture . The intimation that they try to give you when you book is that is inclusionary. 7. With a discount, A DISCOUNT, this move cost me $1,000. Between the random 3rd man up charge , wrapping items for the large furniture , fuel charge , insurance that they make you cover that they don't disclose until the last minute that is almost $200 additional ... 8. Moved my items into the hallway, and left them there unattended while moving. 9. Even if you pay by phone, they want you to write your credit card information on a random piece of paper. It's a hard NO, for me. Yes, I signed, and let them go about their business. It's exhausting to keep debating obvious discrepancies, and hidden fees during a move which is a top 3 stressor in general. Just .... Don't . Use someone else .

Moving company: All My Sons Moving & Storage 7642 Dynatech…read moreCt, Springfield, VA 22153 804-315-3030 Manager: Rusty On Wednesday morning at approximately 8:04 AM, I contacted All My Sons Moving & Storage to ask questions regarding their moving services in order to determine whether I wanted to move forward with using their company. Unfortunately, my experience with both the employee and management was extremely disappointing and unprofessional. The employee I spoke with, Laura, appeared to lack the necessary knowledge and understanding of the company's services and pricing structure. During the call, I asked whether there would be any taxes or additional fees beyond the quoted flat rate. Laura responded by saying, "From what I have been told... no." I explained that I needed a clear and definitive answer and requested that, if she was unsure, she transfer me to someone who could provide accurate information. Laura placed me on hold and later returned to the call still unable to provide a direct or confident answer. I then expressed that her inability to answer basic questions made me feel as though she was not knowledgeable regarding her position. At that point, Laura became confrontational, spoke over me repeatedly, and insisted that she had already answered my question clearly and that she was fully capable of doing her job. Her tone and attitude became increasingly hostile and unprofessional. Due to her behavior, I stated that I no longer felt comfortable continuing the conversation with her and requested to speak with a manager. Instead of professionally transferring the call, Laura continued arguing with me. Roughly 15 minutes into the conversation, she then informed me that the call was being recorded. At no point at the beginning of the call was I advised that the conversation was being recorded, which I found highly concerning. I was eventually transferred to a manager named Rusty. Unfortunately, the interaction with management was no better. While attempting to explain my concerns, Rusty repeatedly interrupted me. When I asked if I could finish speaking, he responded, "Yes, if you would like," in a dismissive manner. After I explained the issues I experienced with Laura, Rusty stated that he "couldn't play sides" and would need to listen to the recording. I never asked him to take sides; my intention was simply to make management aware of the poor customer service experience so that no future customer would have to endure similar treatment. Rusty then stated that they "rarely receive complaints like this," implying that my concerns were unusual or questionable. I responded by saying that simply because complaints are rare does not mean poor treatment is impossible. Rusty accused me of misconstruing his words, which I was not doing. I was simply responding to his statement. He then claimed there appeared to be a "communication issue," when in reality the issue was the unwillingness of both the employee and management to acknowledge the unprofessional behavior and poor communication that occurred during the call. At that point, I informed Rusty that I felt the same confrontational attitude was being displayed by management and that I no longer felt comfortable trusting or spending my hard-earned money with the company. I then ended the call. Shortly after 9:00 AM, I received a voicemail from Rusty stating that he had reviewed the recorded call and believed the employee had answered my question. The voicemail entirely ignored the employee's inability to provide clear information, as well as the hostile and dismissive behavior displayed throughout the interaction. This experience was extremely disappointing and reflects a significant decline in customer service professionalism and accountability. As a hardworking United States Army Soldier, I dedicate my life to serving and protecting this country. I should not have to endure disrespect, hostility, or dismissive treatment simply for asking reasonable questions as a potential customer. I sincerely hope this matter is reviewed seriously so that future customers do not experience the same level of poor customer service and unprofessional conduct that I encountered.

I hired Saul and another member on his team to move my family from a tall-condo-style-townhome and…read morethey were GREAT! They were not only quick and efficient, but careful - which obviously is so important. I was very happy with the value of their services for their pricing, and plan on hiring them again.

Absolutely do NOT trust your move with this company…read more Flaky, rude, unprofessional, sham, inconsiderate, etc Spoke on the phone with Saul 1.5 months prior to my move date and he told me everything would be taken care of. He sent me the confirmation of my move with the date and time and details. I text a week before the move. no response. text again a couple days later and now "there is no appointment or confirmation on file" EVEN THOUGH I WAS SENT THE CONFIRMATION. I called multiple times, sent to voicemail. Left about 5 messages and sent texts. No response, He finally answered and told me he could call me back (this is 4 days before my move). no call back. every other call i made was sent straight to voicemail or no response. DO NOT TRUST THEM. they told me they never had anything on file with me. I was luckily able to cancel the payment from my card company.

5-stars on everything from professionalism, care & concern, responsiveness, efficiency, politeness,…read moreand much more. McKendree was able to complete a medium size, short notice move (same day as initial call), climb 3 flights of stairs (min. 32 steps plus platforms) with care. Impeccable manners. I cannot thank McKendree enough for their responsiveness and efficiency. Good job!

Wow I can't say enough about this company!! They were professional and very accommodating from the…read morebeginning. We weren't able to give much notice but they were able to move some things around and squeeze us in on a day they were booked for. We were told they would shoot for between 2 and 3 pm. The day before our move, we were exhausted and not prepared. We called McKendree and asked if they could add another guy, because we were not even close to being prepared enough for the movers to come. The owner was so kind and said he could send his nephew (who was working for money for college during the summer) to our house in the morning to help gets us packed. His nephew showed up at 8 am. He definitely had his work cut out for him. What a respectful kind and efficient worker! The movers showed up at 2:15 as promised and worked until almost 11pm. We had some difficult stairs and angles to get around and they maneuvered our furniture delicately with ease. The staff is knowledgeable, friendly and they were hard workers. They all went above and beyond for us. We can't say enough about them. You can't go wrong with this company! Thank you to all of Mckendree Moving. We are so happy in our new home. KJ and DJ

We cannot say enough great things about 5 Star Moving! From start to finish, the entire process…read morewas smooth, stress-free and well organized. Jeff and his team were punctual, professional, and handled every item with care and precision. What really stood out to us was their fantastic attitude-friendly, courteous, and always willing to go the extra mile mile to make sure we were happy. We are beyond pleased with the experience and would recommend 5 Star Moving to anyone looking for a reliable, top-quality moving company. Thank. you again, Jeff and team!! Pam H

Highly recommended...Mr J Barnes and crew are very respectable and professional..their services go…read morefar beyond moving services..needed to haul bedroom furniture and dispose of it..moved very quickly and reasonable. Will definitely use in the very near future!!!