Love this place to get our water and has options for RO or alkaline. also love the drive thruread more

I have been a patron of this place since it opened and since it has opened it has went downhill…read morewith the employees hired. I love to support small businesses, especially veteran businesses, but every time I come in there, there is one or two teenagers working and no one greets you or asks if you need help. I am usually in there when it is a slow part of the day. There's just no initiative taken by anybody, and it's really just sad.

Our well pump went down and Wild West came out and had our dry tank filled within the hour. THEY…read moreARE GREAT!! Great customer service! Neighbors don't have a well, so Wild West monitors levels and automatically comes out when water is low.

Zach and his team are amazing. They come through in a time of need or just in time. Been working…read morewith them now on a bi weekly basis and when the going gets rough they are here to the rescue. Thanks again for being a valuable company to our community. We need more people like you.

Bryan and his crew at Roadrunner are awesome! They are kind and always bring the correct amount of…read morewater! Unlike the other company in town. The other company holds you hostage to water! I needed water on a weekend and and was charged $250.00! That is NOT right!!! Bryan's prices are right! Roadrunner now has a loyal customer!

Roadrunner Water Services is fantastic. They delivered water for our pool today. They were less…read moreexpensive than other local services and very professional. They took the time and care for my property to ensure no damage to our new pebble tec. We scheduled in advance but we weren't sure of the exact day we would need them. They reached out as the date was approaching to confirm that it would still work which was really nice!

Unfortunately, our experiences at this location have consistently been negative. The manager is…read morerude and patronizing, often making us feel like we're inconveniencing the staff just by walking in. The tone and attitude make customers feel out of place and unintelligent rather than helped. The rest of the staff hasn't been much better -- the overall customer service feels unfriendly and dismissive. Every time we leave, we feel frustrated and embarrassed. Because of this, we will be driving to another pool supply store and avoiding this location in the future. Customer service should make people feel welcomed and supported, not belittled.

Hey Leslie pools QUIT RECOMMENDING COMPANIES THAT RIP PEOPLE OFF! One of their employees…read morerecommended San tan pools. We used them because we have always gotten supplies from leslie. SAN tan pools took total advantage of my husband who has dementia. He quoted us $600 to drain the pool and wash down the walls. The first time he came he added chemicals and said he would be back. Didn't show up for over a week. We kept asking for a receipt but never got one. When he did show back up all he did was change the filters with I had bought! And charged us $400 more. My husband went to the bank and got it. All in all we paid $700 to this pos scammer. Thanks Leslie. Keep your recommendations to yourself.

Use there water testing service weekly. These guys are "my go to people" if I have questions.read more

I apologize in advance for the lengthy review . (Left review…read moreon Google also) I stopped by this store on Sunday, March 18th to purchase a few items for my pool (I'm a 1st time pool owner). As I tried to enter the store, I noticed a sign stating that the employees would be back in 10 min, which struck me as odd since it was during posted business hours. I than noticed a middle age woman puffing away on a cancer stick and yapping away on her cell phone. Come to find out, she is the employee! I sat in my car to kill a few minutes. Finally she is done with her personal business on work time and returns to the store. As I enter the store, Mrs Personality or Mrs Friendly looked up than continued about her business .I don't expect much, but a simple smile or a quick hello would suffice .Yet I received neither. I approached her to ask a question about basic pool care (remember, I'm a 1st time owner) and decided to Google it because she clearly did not want to be here and seemed annoyed that I was going to spend my money in the store she works for and interrupt her. I took note of her name, and I decided to go elsewhere to shop. Dawn, the employee at the Leslie's location was the ONE and ONLY reason I drove 10+ miles one way, out of my way to visit POOLWERX to make my purchase and ask a few basic questions. I live a stone's throw away from this Leslie's location. Come Monday, March 19th I needed to pickup an Auto Fill Valve and decided to swing by Leslie's, because it's convenient. Today was a completely different experience vs what I witnessed on Sunday .A young man was working alone, he must have been a newer employee as he did not have a Leslie's logo on his shirt but he did have a name tag. This gentleman's name was Mike. He was at the register with aboanot customer when I entered the store, yet he made eye contact and smiled before letting me know he'd be with me in just a moment. I looked for the float valve, but had no clue what I was looking for, so I just browsed killing a minute or two. I over heard the employee offer to help an older gentleman carry his purchase to the car, it was a large bucket of chlorine tablets. The customer was appreciative of this. Bear in mind, the employee offered to take out to the vehicle. He was not asked by the customer to do so. The employee hurried back inside the store and immediately approached me to welcome me. Mike than proceeded to ask me questions to determine if the product I asked for was indeed what I needed. He was professional, knowledgeable, and friendly. Mike is the complete opposite of his co-worker Dawn, and he is the only reason I will continue to shop here. I will not spend a dime in your store if Dawn is the only option for assistance, as she clearly does not care about customer service or providing a positive experience. I mentioned the prior days poor experience to Mike and he seemed genuinely concerned about the incident and apologized profusely for something he has no control over. Mike said Leslie's strives to offer the absolute best service to each and every customer, each and every time. He handed me a "water test bottle" and $199 value deal brochure with my receipt, and explained the benefits of each. Mike shook my hand and thanked me for my business, and said don't hesitate to call with any questions and he hopes to be my one stop shop for anything pool related. I sincerely hope Leslie's upper management is made aware of the way Dawn treats customers. Mike is a rockstar employee and a stellar example of going above and beyond to provide a truly wonderful shopping experience. Even though Mike may be new (making assumption based on fact he was not wearing a Leslie's polo) he was confident and comfortable, spoke highly of the company, and the reason I rated at 5 stars versus 1 star (only because I can't do negative stars) of my trip here dealing with Mrs Grumpy. I highly recommend this location, although I would turn around and high tail it out of there if Dawn is the only one working (middle aged woman) and experience A+ service if Mike (young man) is there.

Always very friendly and available to test the water and provide test results for clear water.read more

We just experienced the worst customer service at this location we ordered supplies online and had…read moreconfirmation and money that came out of our account when we went to the store they didn't have our order in their system and basically told us too bad terrible disrespect customer service and not willing to help a customer. I do not recommend this location at all. The clerk even lied about his name and we received this information after calling the customer service number. Take your business elsewhere. It's a no wonder that Amazon is killing retail due to business establishments like this and lack of customer service.

Destiny has excellent Customer Service was very helpful answered all my questions I will truly…read morerecommend this place

Destiny was very helpful and had the best customer service!!! Thanks so much!! Will definitely…read morerecommend customers to this location keep up the good work !

I've been to this pool supply a few times now. They always have what I'm looking for and what I…read moreneed. The people working here have always been able to help me (I'm not very knowledgeable about pools) and get me the product that I need. I've always been treated well here and everyone working here has been nice. I do think some of the products are a bit overpriced.

Went here because it is the closest pool store to me. this store and the entire chain of Leslie's…read morestores in the valley are out of stock on a very basic O ring for a very popular Hayward DE filter. Decided to drive the 20 minutes to Shawn's pool supply in San Tan Valley where they had the O Ring as well as everything else I needed. They also carried DE in a convenient 6 lb bag and Leslie's makes you buy a massive 20lb bag. Looks like I'll be making the longer drive from now on. In the long run it's quicker than spinning my wheels and wasting my time checking the closer Leslie stores