Shoutout to Cameron and the Southwest Spas team. I was shocked with how easy and painless the…read moreprocess for getting my first hot tub was. I have never purchased a hot tub before and had no idea how the process worked. Cameron came out to the house to advise me on the whole process, where the best spot for the hot tub to go, how the electrical works, and DIDN'T TRY TO UPSELL ME. It's really important to me that I gave Cameron my budget and lifestyle and he helped me select exactly the hot tub I needed and didn't try to get me to buy one outside my budget. He also stayed in contact with me through the whole process, was my direct point of contact from beginning to end, and I had a perfectly working hot tub installed in less than 2 weeks! I was given full instructions on how to take care of my hot tub in an easy and clear way. My spa has been a lifesaver, and Cameron/Southwest couldn't have been any more helpful in the whole process. I feel like a hot tub expert now. I'm a customer for life!

I came to the store with some service needs and they were Johnny on the spot. They saved my bacon!…read more I will be doing business with these guys again soon. They have my vote.

Unfortunately, our experiences at this location have consistently been negative. The manager is…read morerude and patronizing, often making us feel like we're inconveniencing the staff just by walking in. The tone and attitude make customers feel out of place and unintelligent rather than helped. The rest of the staff hasn't been much better -- the overall customer service feels unfriendly and dismissive. Every time we leave, we feel frustrated and embarrassed. Because of this, we will be driving to another pool supply store and avoiding this location in the future. Customer service should make people feel welcomed and supported, not belittled.

Hey Leslie pools QUIT RECOMMENDING COMPANIES THAT RIP PEOPLE OFF! One of their employees…read morerecommended San tan pools. We used them because we have always gotten supplies from leslie. SAN tan pools took total advantage of my husband who has dementia. He quoted us $600 to drain the pool and wash down the walls. The first time he came he added chemicals and said he would be back. Didn't show up for over a week. We kept asking for a receipt but never got one. When he did show back up all he did was change the filters with I had bought! And charged us $400 more. My husband went to the bank and got it. All in all we paid $700 to this pos scammer. Thanks Leslie. Keep your recommendations to yourself.

Have had a Bullfrog Hot Tube for 4 years and the people that did the quarterly cleaning of our hot…read moretube were amazing. Always on time, always friendly and did great work. My complaint is with the new pricing... They did increase the cost of the cleaning which I can appreciate as everyone is raising prices and if that had been all, would still be using them. What grinds my gears is the added $75.00 trip charge now in place. They did several hot tubes in my area and each of us paid the trip charge. So, they made an extra $150.00+ or more on the same trip. To me this almost price gouging. All of use where within 10 miles of each other, we are only 33.2 miles from the office. They have to drive farther to north Phoenix. Anyway, found someone local who is half the costs for the same service.

Arrived to pick up our spa and deliver to sons home. Not a Hello, Good morning, nothing, three men…read moreand none of them personable, only seemed perturbed they had to work.

I was in a pickle and called, He was So Helpful, and got me the help I needed. Thanks So Much! I…read moredefinitely recommend Element Pools!

For some reason, the Yelp AI machine deleted my first recommendation. Element Pools and spas is a…read moregreat company. They did a wonderful job on my pool, timely and great results. I would highly recommend them. plus their prices were good.

Antonio and crew are great. Always deliver, be it weekly service or if repairs are needed. Fair,…read morehonest and responsive. Some pool companies mail it in. They do not!

I became crippled at the same time my new pool was starting up. I gave Antonio a try after…read morespeaking with him. A year later no complaints.

Everyone at Barefoot Pools is professional and knowledgeable. However Jessica who is the main point…read moreof contact is outstanding! She consistently goes above and beyond to help. My husband Jeff and I cannot recommend this company enough for pool repairs. I just wish they did weekly service in our area!

A sincere thanks to Juan for his honest assessment and remedy to our pool issue. Thank you Juan!read more

Pelican Pools does an excellent job taking care of our pool! They are always on time, dependable,…read moreand true to their word, with excellent pricing. Our pool is always sparkling blue, and our pool equipment stays in tip-top shape. We couldn't be happier with their service and highly recommend Pelican Pools to anyone looking for reliable, professional pool care!

I chose Pelican because of the great reviews they got everywhere but unfortunately that has not…read morebeen my experience at all. Numerous mistakes by technicians with weekly service including dumping so much soda ash in the pool that we couldn't see the bottom literally a week after being told how great our pool water was. Turning off the kill switch for no apparent reason. I had a service call to replace the seal on my filter and instead I got a Pool RX. Now I got an email that I have a service call scheduled that I NEVER requested. I had mentioned that my pump wasn't working but NEVER asked them to do anything about it. All I ever get is excuses about new technicians or other stuff.

My experience with Premier has been extremely disappointing from start to finish…read more For context, I'm a solo mom. My husband was murdered in May 2020, and at the time we were planning this pool together. That makes this experience even more painful and personal. In the beginning, things seemed promising. Scott, the salesperson, was responsive and personable. At one point, he told me the owner wanted to "do something special" after seeing my story on social media. I never asked for that, never brought up my circumstances, and nothing ever came of it. Looking back, it feels more like a sales tactic than a genuine gesture. Before construction began, I was told by the city there were multiple options for addressing an abandoned pipeline easement on my property. However, on excavation day, with a full crew already on site, I was told by Jason that the only option was complete removal at a cost of $6,400. I felt pressured into making an expensive same-day decision after receiving conflicting information throughout the process. The pool depth also ended up different than expected because key measurement details were never clearly explained. The biggest issue has been the PebbleTec finish. From day one it was visibly uneven, blotchy, sparse, and discolored in multiple areas. I reported these concerns immediately with Shelley and was told to wait several months, but nothing improved. A pool light that was clearly included on my plans was also never installed. After initially being told it couldn't be corrected, I had to repeatedly escalate the issue before Keith agreed to drain the pool and install the light. They did add an additional light for the inconvenience. Unfortunately, during that drain, Premier's crew left dirt and mud inside the empty pool. The mud dried onto the fresh PebbleTec surface, causing additional staining and discoloration. I was later told by Keith after he inspected my pool along side me that the issues could simply be "spot treated," which is not acceptable for a new build. Now, after months of documenting concerns that were present from day one, I am being told the PebbleTec issues are caused by pool chemistry and scale buildup. These defects were reported immediately after startup and did not develop over time. Additional problems included chipped travertine, sloppy concrete work around umbrella sleeves, construction debris left throughout my yard, delayed reimbursement for an agreed-upon water bill, and an AquaLink system that continues to malfunction. To make matters worse, I was asked to make my final payment before the project was actually complete, despite outstanding issues that remain unresolved. What disappoints me most is the pattern of poor communication, lack of accountability, repeated excuses, and attempts to shift responsibility rather than resolve legitimate concerns. I do not recommend Premier. I would give zero stars if I could and will be pursuing formal escalation of these issues.

We were really happy with the whole process, the professionalism and price. Our initial fears were…read morebeing abandoned halfway through , after they had us "on the hook." That never happened. Scott Fowkes did an awesome plan, Michelle an awesome project manager, Jason handled the construction aspects well, and Shelly handled the end of constitution follow-ups. What a great team! In all, everything went quick, was just what we asked for, communication was excellent- and quality superb!

I rarely write reviews, but I felt this one was deserved…read more Before working with Jonathan (Technician) and Alison (Coordinator), I honestly would not have recommended California Pools based on my previous experience. That completely changed once they got involved. Jonathan was knowledgeable, professional, and took the time to make sure everything was done right. Alison was outstanding with communication, organization, and follow-through. Together, they turned what had been a frustrating experience into an exceptional one. Their level of customer service was unmatched, and they restored my confidence in the company. Because of Jonathan and Alison, I would now recommend California Pools to all of my friends and family. Thank you both for going above and beyond--you truly made the difference.

Working with California Pools & Landscape was an absolute nightmare from start to finish. What was…read moresold to me as a straightforward 3-week project turned into a dragged-out 6-month ordeal. Right from the sales pitch, they lacked basic industry knowledge. They assured me they could sell and install the spa directly, only to realize later they couldn't even fulfill that part of the contract. During construction, communication was terrible and quality control was missing. They completely tore up the entire side of my house, digging up rock and trenching in error after explicitly promising they would run conduit alongside the house without disturbing the landscaping. On top of the delays and property disruption, their billing was a mess. I had to personally audit every invoice to catch major billing mistakes including improper conduit measurements and unapproved paver overages. They only corrected their errors after I caught them and fought back in writing. Do not trust their sales promises or their timelines, and double-check every single penny they try to charge you against your original contract.