Wanted a HotTub for a very long time and visited a few local stores closest to Goodyear( live up in…read moreEstrella ) . Decided to visit Southwest Spas's website and decided to visit in Mesa ( because they have been in business for 40 years ). We were greeted by Jasmine and gave us the tour of their spas with spas with different sizes and options. One of the Spas worked for us and Jasmine gave us a great price . Henry ( Manager ) called us and gave us a further discount( after seeing a picture of our Cane Corso Rescue, Henry loves dogs ) and arranged Nick to install delivery and electrical (220) the next day. Five outstanding individuals delivered and Spa was working perfectly. They took their time to demonstrate chemicals to maintain water clarity. Yes, Nick was outstanding! Always go with a Business that's been there for 40 years!

Pleasant and professional staff. Very helpful and no pressure approach. They are willing to…read morepatiently answer questions.

Unfortunately, our experiences at this location have consistently been negative. The manager is…read morerude and patronizing, often making us feel like we're inconveniencing the staff just by walking in. The tone and attitude make customers feel out of place and unintelligent rather than helped. The rest of the staff hasn't been much better -- the overall customer service feels unfriendly and dismissive. Every time we leave, we feel frustrated and embarrassed. Because of this, we will be driving to another pool supply store and avoiding this location in the future. Customer service should make people feel welcomed and supported, not belittled.

Hey Leslie pools QUIT RECOMMENDING COMPANIES THAT RIP PEOPLE OFF! One of their employees…read morerecommended San tan pools. We used them because we have always gotten supplies from leslie. SAN tan pools took total advantage of my husband who has dementia. He quoted us $600 to drain the pool and wash down the walls. The first time he came he added chemicals and said he would be back. Didn't show up for over a week. We kept asking for a receipt but never got one. When he did show back up all he did was change the filters with I had bought! And charged us $400 more. My husband went to the bank and got it. All in all we paid $700 to this pos scammer. Thanks Leslie. Keep your recommendations to yourself.

Have had a Bullfrog Hot Tube for 4 years and the people that did the quarterly cleaning of our hot…read moretube were amazing. Always on time, always friendly and did great work. My complaint is with the new pricing... They did increase the cost of the cleaning which I can appreciate as everyone is raising prices and if that had been all, would still be using them. What grinds my gears is the added $75.00 trip charge now in place. They did several hot tubes in my area and each of us paid the trip charge. So, they made an extra $150.00+ or more on the same trip. To me this almost price gouging. All of use where within 10 miles of each other, we are only 33.2 miles from the office. They have to drive farther to north Phoenix. Anyway, found someone local who is half the costs for the same service.

Arrived to pick up our spa and deliver to sons home. Not a Hello, Good morning, nothing, three men…read moreand none of them personable, only seemed perturbed they had to work.

I was in a pickle and called, He was So Helpful, and got me the help I needed. Thanks So Much! I…read moredefinitely recommend Element Pools!

For some reason, the Yelp AI machine deleted my first recommendation. Element Pools and spas is a…read moregreat company. They did a wonderful job on my pool, timely and great results. I would highly recommend them. plus their prices were good.

My pool was ruined by Westmoreland pools. I paid $300 for acid washing and at least $300 to refill…read moreit and we were left with black streaks all over the sides and shallow end. It looked worse than before the acid wash. I was told it would need to be emptied and scrubbed. The owner of Ocean Wave spent hours scrubbing my pool and it all came out without draining it! He cleaned it up like it never happened. On top of that, my pool has never ever looked better or more blue since we've owned our home! He even figured out how to run our waterfall every day! My pool has never looked better! We could not be happier! In a world where no one takes pride in their work, this company is a real gem! Hire them! Thank you!

Did not honor appointment scheduled. Continued to push schedule with unsubstantiated excusesread more

Barefoot Pools is a Cadilac operation. They are the best!!!…read moreTheir people are all caring and cooperative. I worked in construction for 43 years, and I know quality work when I see it. I know what great craftsmanship when I see it. I know taking pride in your work, when I see it. I saw GREAT quality work, I saw GREAT craftmanship, and I saw pride in the work, when Barefoot Pools refinished my pool surface. Doug in Gilbert

Isaac is the best pool technician I have had in a long time and am always very pleased with his…read morework. He is friendly, courteous and on time. Thank you for doing a wonderful job every week.

Great management and great crew…read more Had a pool pump stop working, and my normal pool guy immediately blamed a failed motor in the pump, despite it only being 2 years old and gave me a large quote to replace. I called Pelican for a second opinion and rather than just push new hardware, they did their due diligence to pinpoint the problem.They figured out that not enough power was being supplied to the pool panel and it ended being a bad breaker that was supplying too little voltage for the pump to operate. One new breaker later and I am back up and running. Thanks Pelican for being good people and not just pushing products.

We used them to balance the chemicals and startup our pool after a renovation (we got a quote from…read morethem for the renovation itself, but it was a bit too high so we went with another company). But each time we got the quote or had service this company was efficient, on time, and had good communication. Once he balanced the pool he explained what he added and answered any questions. Grateful they could fit us into the schedule since we were on a tight timeline after new plaster was put in.

We were really happy with the whole process, the professionalism and price. Our initial fears were…read morebeing abandoned halfway through , after they had us "on the hook." That never happened. Scott Fowkes did an awesome plan, Michelle an awesome project manager, Jason handled the construction aspects well, and Shelly handled the end of constitution follow-ups. What a great team! In all, everything went quick, was just what we asked for, communication was excellent- and quality superb!

This has been my 3rd pool since moving to Arizona and by far the worst experience…read more Zero or false communications be prepared to email or call yourself for any updates. No quality control, no process to verify installing correct tile. If you leave instructions like come to front door first the notes never seem to make it to the front line. Plumbing done incorrectly, tile quality was worse I have seen. Had to fix the grout myself after 3rd call back. The price was right but not worth the experience.

Cali pools made our dream come true ! from vision to eventual completion years later, I can't thank…read morethe team enough. In the prelim stage Matt was amazing designing our dream. We were living on the East coast and he went the extra mile down to the last detail ! Donny stepped up and took care of any concerns, during and after final construction. Michelle and Alison are my go to's for after construction follow-up. Recently Alison has helped us work thru an issue that wasnt even part of the p[roject ! thank you all, highly 1000% recommended !

Cal Pools is incredible. We worked with Randy, Donny and Michelle. All three were amazing! Randy…read morewas very customer centric in his approach as our Sales Rep. Donny is the man and was able to answer all of our questions and address the very few minor concerns we had during the build process. Michelle was an awesome communicator and was happy to get on the phone with me to talk through the process. Our backyard looks like a mini resort and we can't wait to put it to use. Long story short - it pays to go with the best!