I've been a customer of Shawn's Pool Store since they first opened, and they've earned my business…read moreyear after year. Everyone there is knowledgeable, friendly, and genuinely focused on helping customers rather than just making a sale. Their service technicians are always professional and courteous. They call ahead before arriving, which gives us time to secure our dog--a small detail that we really appreciate. Over the years, we've relied on Shawn's for everything from routine pool chemicals and accessories to major maintenance, including pool drains/startup, cleaner rebuilds, filter cleans, acid wash, and even a salt cell installation. Every job has been done well and at a fair price. Whenever I've needed repairs or considered buying a new pool cleaner, Shawn has always taken the time to explain the different options, along with the pros and cons of each, so I could make an informed decision instead of feeling pressured into the most expensive choice. When we had a pool leak several years back, Shawn even put me in touch with another company that found the leak right away and began repairs immediately. It's hard to find a business that consistently provides this level of honesty, expertise, and customer service over so many years. I highly recommend Shawn's Pool Store to anyone looking for a trustworthy pool supply and service company.

I will never again do business here. I wish I could give it ZERO STARS. I went in person to get an…read moreestimate after I had already done a "pool school session" and a tech call previously and had schedule to have my pool clean. I wanted to make sure how much it was going to actually cost me, so I made sure that they knew WHAT I HAD IN SUPPLIES including the fact that I had three bags of salt and I wanted them to be used so that I would NOT HAVE to pay their price for the salt needed for my pool. I knew I would need two additional bags but that was it. Well it DID NOT GET USED even though it was NOTED on my file. Then I also knew I needed to replace the filters and would do so at the same time as when getting my pool drained and refilled. The tech was already here, it's not like he had to do an extra trip or anything. I had called and spoken to Shawn over the phone because I received a text letting me know the filters were on sale with a 15% discount and I wanted to make sure the discount was applied to my invoice. He said that yes it was going to be applied on the final bill. Except Shawn failed to mention the FACT THAT THEY WERE GOING TO CHARGE ME $140 additional for putting the filters in. But the worst part was when I went in person to find out why my bill was so high. Of course being the honest person that I am I HAD ALREADY PAID THE INVOICE. Because both the young guy with the beard can't remember his name and a lady with short curly hair ( also don't know her name) were very rude. Even though I was not talking to her in regards to my situation she decided to butt in and tell me that "was I thinking I was going to get things for free?" And the guy all he could say was " well I don't know what was said and what wasn't" pretty much my word against theirs. THAT'S FINE I WILL HAVE THE FINAL WORD, YOU ARE A RIP OFF. YOU JUST WANT TO MAKE A QUICK BUCK. BEING TRANSPARENT, UPFRONT AND HONEST GOES A LONG WAY. ***BE AWARE AND MAKE SURE THAT YOU ASK DETAIL QUESTIONS IF YOU DO DECIDE TO DO BUSINESS HERE ***

All butterflies and roses until you actually realize- they charge you an hour labor for repairs…read morewhich take 10 minutes. As a long time customer, I was floored once the pandemic hit, I was home more so I saw the said repair- timed it-10 minutes- and was promptly billed an hour at $80. Now, you might think its a required minimum fee, but do that math, you realize they are smiling while screwing you. Its just wrong. Also, beware, in the middle of a seemingly great relationship, they may decide at one weeks notice to " change the service area" and stick you with a new pool company in your " area". Its a company they decided was good- without any notice or permission to give all your personal info, including phone number to. It was odd and awkward as a customer. These two situations, really sour what they present as a customer service focused company. Also, specifically Alyssa Brennan- she does all the scheduling, she is also sweet as pie until you actually are in need, and her communication over time gets less friendly and more demanding.

If all you want is someone to put chlorine tablets in your pool and sweep it then ok, anytime you…read moreask them to fix something they ask if your home warrenty can do it. Overpriced with no benefits to the service.

Of course it's winter / too cold to swim but I like to hang by my pool as a Reflection Pond when it…read moreis too cold to swim. LOOK AT HOW MANY TREES I HAVE IF your pool isn't as clean as mine. You need to use Octopus Pools. All week with the wind and branches and leaves. Here is the weekend and I am enjoying my pool as if it were SUMMER. Well done Octopus and thank you. I was emptying the basket and sweeping all week concerned about overload on the pump... AS ANY HOME OWNER SHOULD DO but when I went out today and it was this SPOTLESS I had to post a review. I highly recommend this company.

100% totally unreliable. Cannot be trusted. I waited 2 weeks for a scheduled repair and nobody…read moreshowed up on the appointed day. When I called to inquire if i had the date and time wrong, this is what I was told. "The owner decided you live too far away and he didn't want to make the drive." The lady who answered the phone said she thought the owner called me. I checked my telephone records, and my email. He didn't. Besides being unreliable that also makes him untruthful. Be careful,

Kyle did a great job fixing my pool. I had many problems. He got me set up with a new Salt water…read moresystem, as mine had been broken for a few years. He also replaced a huge area of Pebble Tec. Actually two areas. His crew was very nice and did a good job. I felt his prices were fair and he was honest about what needed to be done. Very professional and work done in a timely manner. His communication was great. I will continue to have Kyle fix my pool!! Oh, he also replaced many of my leaking pipes. It looks pretty nice by my pumps now.

Thank you Can You Fix My Pool for a job well done. Your staff were knowledgeable and went above…read moreand beyond in what we needed done. You were honest, your word was your word, you were on time in arrival and finished the job on time. We appreciate the fact that you did not try and oversell us, but gave us only what we needed at the best price. Thank you, we look forward to future business with your company. Vista Villa, HOA, Mesa, AZ

The pool tech always does a great job and the pictures are a great reminder that the pool was…read morecleaned that week.

Highly recommend doctor pool. They are my go to for anything regarding pool servicing. I sell homes…read morehere in the valley and recommend to all of my clients!

Excellent and professional service always on time and good prices ,Highly recommended .read more

Extremely happy with service and fair pricing. Dusty is honest and knowledgeable and genuinely does…read morehis best to keep cost down. Highly recommend!!!

Great company. Ethan provides great service. highly recommend!!!!!! had an issue with the cleaning…read moresystem and they quickly addressed the problem same day.

This is an awful pool company, I would not recommend. They did an awful job and became very hostile…read morewhen I confronted them about it. They misdiagnosed an algae issue by claiming it was discoloration and cost us a ton of $$$.

I would recommend going else where for pool services. I was scheduled for a weekly clean up and…read morethe technician came to my door for a split second and immediately left without cleaning my pool. He lied and said my dogs were outside which they were not. The owner called me accusing me of having the dogs outside when they were clearly inside my home. I have camera footage showing the technician coming to my door and immediately leaving without even knocking or ringing the door bell to alert me of his concern. I offered to send the camera footage to the owner Kyle and he refused and hung up. Very unprofessional and lazy.

We had a clogged autofill that we had been trying to get fixed for many months. Multiple pool…read moreservices tried to fix it and we were told we would have to replace the autofill for $1000. Kyle came and flushed out the roots that were blocking it in less than an hour. Thank you for saving us a lot of money!