Walked in last weekend to buy a water crock and a new 5 gallon jug. Had to ask for a receipt when the kid working the register rang me up. This should have been my first clue to void the sale and go elsewhere, but I've been going to this location for several years now. You can't always expect great service, right?
Brought the crock home, put the jug on top, and it started leaking within seconds. I cleaned out the crock and brought it with my receipt two days later the same location. When I brought it in the store the same kid who rang me up originally must've taken twice his normal dose because he shot off at the mouth before I could open mine.
"Sorry, no refunds."
Let's pretend for a second that its a good practice for a business owner to make their kids run the place. Here's a pro-tip, teach them how to act like adults. I didn't want a refund of my money, I just wanted a damn crock that didn't leak. This kid acted like such a pompous snot that I immediately changed my mind and said I wanted a full refund. To which the kid responded, "Sorry, no refunds," then he jerked his thumb towards a folded piece of paper tacked up on the wall behind him that indicated as such. Sure enough, that paper said no refunds, all sales final. I asked him how long the sign had been up and he said they just put it up. I grilled him if the sign was up when I bought the crock a few days earlier and he said, "Well, its always been our policy."
I left my contact info and walked out. The owner called me two days later and said as a COURTESY they would swap out my DEFECTIVE crock for a FUNCTIONAL one. Then she gave me her monologue about how they're going to lose money because she can't sell the DEFECTIVE crock to anyone else because I had used it. I told her that if the reputation of her business was worth losing over 21.95 (retail price, the crap probably cost her five bucks wholesale, if that) that we had no further business to discuss. She struck me as the type of gal who would be more useful pounding sand with her forehead than running a business.
I'm turning the jug and crock into a gold fish haven and you can bet I'll never set foot again in that store. Its cheaper to go across the street and use the water dispensers at Basha's and they taste exactly the same. read more