Highland Optometrics in Highland, CA is a place I really wanted to keep loving, especially after…read morebeing a longtime patient for over a decade, but my recent visits have been disappointing. The office feels understaffed, and the overall patient experience has slipped, particularly around communication and flow. On my last visit, I waited more than thirty minutes past my scheduled appointment and still had not completed the intake process, largely because the focus seemed to be on sales rather than patient care. Eventually I made the call to leave without being seen, which was frustrating and not a decision I took lightly. After years of loyalty, this experience made it clear that I will be taking my business elsewhere, and I hope the practice is able to refocus on patient service in the future.

They always take care of me when I go there. The customer service, quality of time and helpful…read morestaff. The new Dr. is very knowledgeable and takes time getting to know you. Thanks Highland Optimetrics

Sonia went above and beyond for me today and made me getting a new pair easy. Thanks again!read more

Highly recommend this location. Staff is friendly and attentive. We received our daughters glasses…read morepromptly.

This is for my experience with Archie. He is knowledgeable, friendly and accommodating! I showed…read moreup an hour before opening. I assumed I would be told, we are not open. Instead Archie welcomed me, I left after ordering glasses. He's amazing!!

I've been coming to this location for years, and my daughters had eye appointments here with Dr. Vu…read moreless than a month ago. I recently stopped by to purchase glasses for them, but I noticed there wasn't a large selection of children's frames. One of the receptionists told me they had a much bigger selection online if I couldn't find what I was looking for. Since I planned to order online, I asked if she could provide my daughter's pupillary distance (PD). Before knowing whether I was even a patient there, she told me that only my doctor could provide it, or they could measure it if I was purchasing glasses through their office. I explained that Dr. Vu is our doctor and that we've been patients here for years, but she simply said that next time I would have to ask him. What was especially frustrating is that I have EyeMed insurance, and Target Optical is in-network, so of course I wanted to use them. I only planned to order online because of the limited in-store selection. I've worked in optometry for years, and in my experience, measuring a patient's PD is a routine task that opticians perform regularly. The interaction left me feeling disappointed and undervalued as a long-time patient. Because of this experience, I ended up canceling my own appointment that was scheduled for a few days later. I expected much better customer service from a practice I've trusted for years.

This was my first time visiting one of their locations. I love the amazing selection of brands and…read morestyles this location had! I walked in and was quickly greeted by a woman named Olivia, who I found out was the manager. She was super friendly and very helpful! After I picked out a couple of frames, Martell was the name of the associate who assisted me. He was friendly, knowledgeable, and took his time to make this a great visit for me. I'm extremely happy with my purchase and would definitely recommend this place!

I visited this location on 4/17 to purchase Meta glasses. The representative who helped me was very…read morefriendly and advised me to check my order status online for updates. When I checked, my order showed that the glasses would be ready for pickup on 4/30. That date came and went with no call, text, or email notifying me of any delay. I called on 5/1 and was told the glasses would be available on Monday. Monday passed--again, no communication. I called that evening before closing and was told they would have my glasses on Tuesday, 5/5. It is now the afternoon of 5/5, and I still have not received any updates. When I called again, I was told the glasses had not arrived and that they "might" be available sometime this week, but no specific timeline could be provided. It has now been 12 business days, and there seems to be no sense of urgency or concern for the customer experience. Payment was collected promptly, but the product has yet to be delivered, and communication has been consistently lacking. Based on this experience, I plan to file a complaint with the Better Business Bureau.

Dr. Vo has been amazing. my wife and I've been going to her for many years. she cares about her…read morepatients very much and take time to ask questions and see how you're doing. the staff in the front is also very friendly! They are very kind and I recommend to all my friends and family. Love the service and kindness they provide. Just had a newborn baby and when she grows older.. I will bring her in when she needs glasses. Lol

The Dr was very thorough in her approach and treatment. There is ample parking in front of the…read moreclinic. The office is spacious.

This place is great for glasses- prescription or otherwise. Super helpful, knowledgeable and…read morefriendly staff. They're Amazing! They work with our insurance, through VSP, and sell vintage frames in great brands. They have a well-curated stock. The entrance is in a courtyard next to the Burger Town parking lot, beside the door to Active.

Augie at Mountain Optical Eyeworks is the only person that I trust for all my glasses needs…read more Incredibly helpful, wonderful pricing, great selection of vintage frames, very clean location, all the things that make small businesses special. Highly recommend!

It was my first visit to with Dr. Nguyen. The office was…read moreeasy to find and has plenty of available parking. Allen the office manager greeted me on arrival and is very courteous and professional. The office has plenty of seating and I noticed a wide selection of eye wear, informational materials post throughout. My eye exam with Dr. Nguyen went very well. The Dr. is courteous and professional. Thank you Dr. Nguyen and staff for a pleasant visit.

I am a VA patient and for the entire month of June and July they were closed with the exception of…read morea handful of days in July. I made an appointment and they had to call me the morning of said appointment to inform me the doctor didn't show up to the office. This caused over a week of delay to get my glasses that I desperately needed to see. I called the VA and explained to them the unprofessionalism of this location and was referred to Vision Express Optometry where Dr. David Shin did an amazing job in assisting me. Not only was he capable of showing up for his patients; his staff are extremely well trained and know how to follow up with their patients. They gave me an immediate appointment and was able to get my glasses in a couple of days vs a couple of weeks! I DO NOT RECOMMEND THIS LOCATION!

My son and me were very happy with this place. Everyone…read morefrom the front desk to the eye doctor and the glasses people were very nice. It is downstairs next to the children's section. The building is older, the mall has been there a very long time now. Very fast, no screwing around. The eye doctor got right to the exam, I think both of us were out of there in less than 30 minutes. We looked around at frames, asked some questions, very attentive. Had to go to work, but we will be back for the glasses soon.

I'm really upset!…read more Quick visit to this location to ask for glasses to be adjusted and to verify pupilary distance so I could have some "specially shaped" glasses made with my prescriptions. Michelle greeted me as I entered the facility, she was very pleasant. No kidding, I was in and out of there in 5 minutes tops! With everything done to my satisfaction! Got back home with way more time on my hands than I'd thought to have left after the visit. So why am I upset? Cause I'm a crabby guy who can find fault with everything, but I can't find even the smallest thing to complain about this visit. So it boils down to me being upset that I can't find anything to be upset about, and that's a pretty good place to be! Bravo -Spot On Customer Service!