I have been going to this optometry for over 10 years recently the way they treat the patients has…read morereally gone down hill. In the past 2 months I have called 3 times to check for appts and check my eligibility, 3 times I was put on hold for over 10 minutes then was given some excuse about why they couldn't schedule or check . This last time the staff member asked me for all of my information as if she was going to check for benefits and placed me on hold for 10 minutes. After 10 minutes she picked up and asked me all of my information again and then proceeded to tell me I have to call back because she's busy. Why not just tell me that the first time she answered? Also their frames are outdated i feel like they never get new frames in. The fact that they are right around the corner from my house kept me coming here but after this last interaction I will not be coming back here.

Staff communication is terrible. Arrived at the appointment only to be told that my mother could…read morenot be seen because she is a Spanish speaker and the appointment was booked with no interpreter. The staff member who booked the appointment over the phone knew that she was a Spanish speaker and knew that I could translate for her. White receptionist emphasized that it has to be a professional translator according to IEHP. While I appreciate that interpreters are being provided, in no way did they (receptionist) take ownership of their (the businesses) mistake. The receptionist was dismissive and lacked empathy for wasting our time. Don't waste your time going here. I booked the appointment here because I support local businesses, but honestly just go elsewhere where customer service is actually valued and receptionists and staff are trained to be consistent and compassionate in their communication.

I needed a pair of Toms sunglasses repaired. It was missing the screw on one side. It only cost $20…read moreand was done in 10 minutes. I would highly recommend this business.

This is a great location with exceptional service. I started a new driving job today and I broke…read morethe wire (a figure 8 wire apparently) that retains the polycarbonate lens in place on the Oakley frames. This location is by appointment only so I called and spoke with (I believe) Mariano who told me to come on down but he did caution me that most metal frames are repairable while plastic ones are not (my Oakley frames are plastic). My heart kind of sank at this point as my new job that requires daily driving started in a little over three hours. When I arrived and showed him the glasses, I told him about the predicament I was in and he said he would do his best. There was hope for my glasses as the plastic was not damaged or broken, only the wiring was snapped (and largely missing). Mariano did not have the replacement wiring in store but he managed to use wiring from an in-office sample frame to effect the repair. He did not have to do that but he did and it only took 5 minutes and I was on my way and I got to work on time. Thanks man, greatly appreciated.

The customer service at this location is excellent. My glasses arrived in a few days and the…read moreprescription was perfect. Highly recommend this store.

I would not recommend this place for glasses the quality of the lenses are cheap, I had my…read moreprescription done twice and both of them didn't come out good. My Sunglasses were made twice the first time they were nice and dark but prescription was off and the second time the lenses were light and didn't even look like Sunglasses. Horrible quality!

Colton location...eyeglasses frame review only: The best!…read moreService was fast, frame selection prolific, follow up for occasional adjustments was equally friendly and fast. Optometrist remembered me from one visit to another; great place to get cleaning solutions, cases, etc. What was most surprising was that my prescription hasn't changed for six years, so I've been able to use the SAME frames for that long, with minor/occasional tightening adjustments. The glass has not scratched, the frames have never come apart...amazing durability. I don't pamper my glasses, and I wear them practically 24/7. I wish more purchases would last this long. :)

A few preliminaries...this is a review about the office of the optometrist, not the dispensing…read moreoptician next door that fills the prescriptions. (Walmart Vision & Glasses) Per CA law, the optometrist cannot be employed by Walmart. I went to the prior optometrist and got the best Rx of my life. So I have been trying, for several months to get an eye exam from the current optometrist, since it has been 4 years since the last exam. Their office phone will NOT be answered. I tried calling 3 times today to make an appointment. I left a message which after 3 hours has not been returned. I have tried stopping by on days when they are supposed to be open (T, Th and Sat) to find them closed. The business hours on the door are wrong, and indicate they are open on days they are closed. So after no returned call (going on 4 hours) I tried calling the Walmart Vision place to ask if the optometrist next door was in. Yes, he's in, I was told. You can do a "walk in" but be aware that they close from 2 to 3. I'm coming right over, I said. So I get there and I'm told it is going to be a long wait because they have 3 people waiting and they are closed from 2 to 3. I should have made an appointment, I was told. You haven't answered your phone the three times I called today. So the wait would be hours. The convenience of this place on my way to work is not worth the aggravation of trying to get in to see this guy. Some day I hope to be in a line of work that will allow me not to answer my phone, like these folks. I'm going elsewhere.

I had purchased new glasses recently from my optometrist in Pomona and accidentally damaged them…read morebut thankfully there was a LensCrafters near by my home and Paul fixed my glasses free of charge in less than 10 minutes. I highly recommend LensCrafters. Great customer service!

Highly recommend this location. Staff is friendly and attentive. We received our daughters glasses…read morepromptly.

Wow! I highly recommend Dr. Wong and his team. Easiest experience I've had at an optometrist…read moreoffice. The receptionist was very knowledgeable about contact/glasses options. They were also very helpful with scheduling my appointment in a timely manner. Thank you Dr. Wong!

Doctor Wong and his staff were super helpful and friendly! Quick service and very trustworthy :)read more

I brought in my prescription and got some readers done here. They were done FAST. In about 2/3…read moredays. Loved how they came out!! Will be coming here for more : )

It's my first time here they were really nice it's a small office so it's easy to drop off your…read moreglasses and get the lenses installed while you drive down the street and grab a Starbucks in the drive thru or you can shop around good experience all around

Staff is great and there's a big selection of frames. We come here specifically for Tomato brand…read moreglasses. The optician was patient and helpful with my son's special needs. Very happy with our visits.

I've been going to Hospital Eyecare Center for about 9 years and I absolutely love Dr. Fletcher!…read moreShe's very sweet, informative and always makes me feel comfortable. Sad to say, I don't foresee myself returning back to this office because of the staff. I used to receive either an email or a call every year to inform me about my annual eye exam and they would schedule me an appointment. This year I didn't receive any of that and when I called to get one scheduled, they told me that I only had a "home" number on file which is why they couldn't send anything (which doesn't make sense because they've emailed me before AND called me). However, that didn't really bother me because I assume there process has changed, new staff members and/or they could be using a new system. The representative got me scheduled for an appointment and asked if my insurance changed and I did inform her it changed but needed to locate the new insurance info and would call back. I called back and provided her with my insurance info. - Exactly 5 days before my appointment, I actually went into there office to 1) verify that everything was all settled with my insurance 2) view some of the glasses I would soon pick out when I come in for my appointment and 3) request one pair of contacts as a courtesy since I was on my last pair of contacts and one contact ripped. The staff member at the front desk CONFIRMED that everything is good to go with my insurance and was nice enough to give me one pair of contacts. -- About 1 hour before my appointment I received a call from Hospital Eyecare Center about my insurance, which puzzled me because I thought it was all settled. She wanted to know if I had PPO insurance, I confirmed that it was and she told me that they accept PPO so I'm fine. -- I walk in the office the exact time of my appointment and the women at the front desk was still trying to get clarification on my insurance. I wasn't worried because I was told more than once that my insurance was covered. After 8-10 mins another representative comes to me to inform that my insurance is actually not covered and that they don't take the "PPO" insurance I have. I'm not upset at the fact that my insurance wasn't accepted, I was upset at the fact that I called in ADVANCE to schedule my appointment, provided them my insurance, went into the office days before my actual appointment to make sure I was covered and was told my insurance was good to go, but the day I come in for my appointment (mind you I took off from work) they tell me my insurance was NOT covered! I was so furious with them at that moment! I said what I had to say to them and just walked out. My advice to the staff, as soon as a customer schedules their appointment, don't wait until the day of their appointment to fully verify if their insurance is covered or not! That should have been done well in advance. At that moment, I wanted to rate them a 1 star, but that would have only been out of frustration. I think it's fair to rate them a 4, since I've been going to them for so long and didn't have any issues with them in the past, their office is always so clean when I visit and Dr. Fletcher is awesome. I also received an apology call from Debbie, which is appreciated. Other than that, I am disappointed with some of the staff members that were responsible for fully verifying my coverage.

I brought my son for his first check up & Dr explained everything well so friendly & glasses came…read morefast thank you

Been coming here for a couple years now they always take care of me and the wait is always so fast…read moreand convenient

I have a membership at this Costco in San Bernardino for over eight years I had a couple Costco…read morechecks I needed to redeem so the gentleman that helped me then he really look too happy about that but whatever poor customer service today overall everything else was fine

WHAT's GOING ON COSTCO?!…read more I love Costco for many reasons... however, no matter how much love I have, I cannot ever really give them a 5-Star. My first and foremost reason, when it comes to their business model of shopping, it is well documented and known by Costco employees that the stores PURPOSEFULLY most items around. Even their very popular ones! That makes it difficult to run in, find an item or two, pay, and run out when you need to. That is a total garbage model and time waster for smaller busier families. Not everybody has the luxury of shopping with Mrs. Daisy and make a visit to Costco a wonderful family outing and be forced to explore shop, and encounter new products while looking common popular items. Secondly, on my last two trips here, the store was either out one or more of my favorite staple Costco items OR no one knows where they are at. The employees frankly come off spooked when asked where an item is. That's how bad it is. In my most recent visit, I was told by an employee that Costco no longer does premade pizzas anymore! Haha! Lame! I'll admit that I really only keep my membership to benefit from their gas prices.