I've been coming to this location for years, and my daughters had eye appointments here with Dr. Vu less than a month ago. I recently stopped by to purchase glasses for them, but I noticed there wasn't a large selection of children's frames. One of the receptionists told me they had a much bigger selection online if I couldn't find what I was looking for. Since I planned to order online, I asked if she could provide my daughter's pupillary distance (PD). Before knowing whether I was even a patient there, she told me that only my doctor could provide it, or they could measure it if I was purchasing glasses through their office. I explained that Dr. Vu is our doctor and that we've been patients here for years, but she simply said that next time I would have to ask him. What was especially frustrating is that I have EyeMed insurance, and Target Optical is in-network, so of course I wanted to use them. I only planned to order online because of the limited in-store selection. I've worked in optometry for years, and in my experience, measuring a patient's PD is a routine task that opticians perform regularly. The interaction left me feeling disappointed and undervalued as a long-time patient. Because of this experience, I ended up canceling my own appointment that was scheduled for a few days later. I expected much better customer service from a practice I've trusted for years. read more

This is for my experience with Archie. He is knowledgeable, friendly and accommodating! I showed up an hour before opening. I assumed I would be told, we are not open. Instead Archie welcomed me, I left after ordering glasses. He's amazing!! read more

Target Optical - Hearing aid glasses!!!! - Optometrists Near Me - Redlands, California

Horrible ... the ladies that work here are very sweet however the dr ... that is a different story .. he's very rude . Doesn't care to hear about the patients concerns or what they are experiencing .. I couldn't even get a word in to tell him what was going on with my vision .. when I started to tell him he cut me off and said "I wasn't finished " .. like what kind of dr does that ??? I will never come back here and will be filling a report with the board read more

Just went yesterday for a contact lens appointment. Dr Vu would not let me ask a question in the middle of his long explaining rant. I felt rushed and even got to my appointment early. I was pressured in getting single lens contacts and when asked about multi-focal, it was highly discouraged. I was charged $70 for even though I have $130 towards contacts, exam and fit exam. The charge for the single lens contacts are only $15.99. So there better not be double charges for my insurance and HSA or I will let my insurance know. I am going to call to see if they can give me the numbers to get some multi-focals to try out. If they can't do that I will have to pay out of pocket to have another exam. Super disappointing. The front staff is very helpful. read more

Dr. Jimmy Vu has been our family's optometrist for over five years, and we've always had great service. They have a wide selection of glasses and sunglasses, and the Optic team members are incredibly friendly and helpful. They're always quick to get our prescription contacts or eyeglasses ordered, and we usually receive them within a week. read more

Been here before and it was good until my recent visit, i went to pick up my glasses and they were the wrong frames. The girl that hepled me messed up my order and was very disappointed and communication can be alot better read more

There's a good selection of glasses and sunglasses. The staff are very helpful with getting your prescription glasses ordered. My glasses are usually done within a week. read more

Nice selection of eyeglass and sunglasses frames. They accept Medi-Cal Vision and/or IEHP. Not sure of AARP VSP. Recommend Yelpers!

Kelsey is a ONE OF KIND EMPLOYEE!!! My son and I were walking through Target to get a break from the heat outside. We stopped by the optical department because one of the nose pads on my FAVORITE glasses (corrective lenses) had fallen off a few ago. I showed Kelsey my glasses and I explained to her that the nose pad fell off, also I know some optometrists places will not repair glasses if a customer did not get the glasses from their office. I just wanted to get Kelsey's opinion if the glasses can be saved. Kelsey was SOOO NICE! She took a look at my glasses and said she can fix the nose pad, I just need to agree on a verbal agreement that if anything happens to my glasses while being repair, Target is not responsible for the damages. Kelsey put on the CUTEST NOSE PAD I HAVE EVER SEEN!!! Kelsey also cleaned my lenses to perfection! The staff working that day was also very nice! Thank you again Kelsey for taking the time to fix my nose pads! read more

3 stars for the girls up front....And one star for Dr Vu! There is not much good to say about the doctor.... He Doesn't listen, runs late, and then blames the customer....gives you a hard time if you can't tell the difference from A or B .... Hey I'm trying my best.... I wouldn't of spent my Money to come here if I wasn't going to try my best....I left there with the biggest headache from over stressing my eyes..... and from listening to him scold me because I could NOT tell the difference between A & B... Hey guess what I need Glasses! I should of left! Don't waste your money see this eye doctor! read more

Target Optical - The girls at the front desk are great! - Optometrists Near Me - Redlands, California

Great service at this location. Been going here for 5 years and always get great service especially this last time when we broke a pair and insurance didn't cover them. Archie helped me find the right pair for a great price! I really appreciate him!! read more

Target Optical has Amazing Customer service! I truly appreciate Samantha and Taylor!! They both are the Secret Weapons of Target Optical. They are professional, amiable, and extremely humorous. They made my experience in attaining quality Rx glasses an ease to purchase at the most reasonable prices. I highly recommend Target Optical! Respectfully, Bob Q. read more

I would give a 10 start but only allows me a 5 start thank you Taylor for showing me all options and taking care of my needs . You help me choose the best glasses read more

Dr Jimmy Vu and the front desk clerks are the best. The girls are very helpful and honest. The front desk staff ate friendly. I am a strong believer in that the front desk clerks can make or break the office. I wouldn't mind going back and getting another pair of glasses. The staff made sure to find me good deals on my glasses because my insurance year wasn't up until another 2 months. Very easy to make appointments online or over the phone. read more

All of the employees are very friendly and helpful. You're never left guessing about anything. Taylor was very open and upfront with costs and selections. She is very informative and knows her work. Dr. Vu is super friendly, yes he VERY explanatory, but honestly for good reason. This is because he can't see what we see, he can only go by what we answer. I have never had an optometrist be so patient and thorough with my exam, never in 30 years! He helped me yo understand that it is me who has to make the decision not just answer 1 or 2, 3 or 4. I am so glad that my 20 year old daughter got to experience her second eye exam with Dr. Vu because now she will understand at an early age how to properly go through a thorough eye exam. Thank you Dr. Vu! You have a definite patient retention. read more

They never called when my contacts were ready, gave me the wrong prescription on my glasses, had to send them back to get redone, been over a month and they dont know where they are. Terrible experience. Doc was cool tho. Update: they received them and again it was the wrong prescription. Terrible establishment. Go across the street to My Eye Guy if you are interested in having a competent front office experience. read more

Sexist Doctor!! I wish I could give this place 0 stars! The owner Violet D replied to me and previously said that they would be addressing the issue regarding Dr. Vu and CLEARLY based on recent reviews NOTHING HAS BEEN ADDRESSED. Previous reviews say the doctor was rude and what do they all have in common? WE ARE ALL WOMEN. One even mentions that she went with her husband previously and it was a totally different experience. THIS PLACE DOES NOT CARE ABOUT PATIENTS. THE DOCTOR WONT EVEN RESPECT YOU AS A HUMAN BEING. HE BELITTLES YOU FOR TRYING YOUR BEST. Super unprofessional. I grew up in Redlands my whole life and will tell EVERY SINGLE PERSON I know to not bring their business over to Target Optical. The Optometrist Dr. Vu and the business owner Violet D do not value patient care and definitely do not respect women. read more

Every time I go into Target Optical I am always greeted by everyone. Archie was very professional and very helpful. From the time you walk in till you leave you feel very comfortable. At least I did. This is my 2nd visit going to Dr. Vu and would not even consider going anywhere else. Dr. Vu is a very caring and attentive doctor, you always feel your getting the best care possible. Also the entire office is very efficient and friendly. I've already recomended this place to friends and family!! read more

Amazing! Dr. Jimmy Vu was fantastic. He was very thorough and educated me in regard to my eyes. The staff helped me pick out a pair of beautiful glasses. I highly recommend Jimmy Vu's Optometry. I will make sure to tell everyone how great this place is. read more

Dr Vu is such a wonderful guy. He's really patient with me, coz I know I am difficult to deal with. And he also explained to me well about my prescription glasses. Also, Archie's soooo accomodating even if I was just a walk-in, he make it a point that i can be seen by Dr Vu. Thank you Kuya Archie. read more

I agree with the others about Dr. Jimmy Vu being condescending,impatient, unprofessional and rude. Don't waste your time & money!!! If I could give a separate star rating for the staff that I encountered there, I would give them 5 stars. Too bad their reputation is mingled in with this optometrist. read more

Paid almost 400 for glasses and they ordered them wrong not just once but 3 times!!! At the 3rd time I just asked for a refund, what a complete WASTE OF TIME! read more

First time getting glasses for my son. He was excited. The ladies up front were so friendly and made the experience fun for him . The optician Sam who helped us was wearing the glasses my son liked. She brought him a pair to try on and he was sold. They also have a cool way of measuring the glasses to the face I thought was Interesting and my son felt special. As far as the sale and price went; we have no insurance so they gave us a big discount using their kids sale . The glasses arrived quicker than expected . My son still can't believe how clear he can see now. Thank you Sam and target optical! read more

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My first time coming here. That Dr Vu has no bedside manners, very rude. The whole reason why I came is to have my eye check but i felt like he was in a rush. You cannot make mistake if he is testing you otherwise he will scold you and intimidate you. He does not listen to the patients. All business. He was very impatient and unprofessional especially his tone of voice and choice of words. I felt being attacked as he was testing me. I totally understand that he wants to get an accurate prescription, but if you change your answer as to which one was clearer ,he gets upset and annoyed. It came to a point where I have to stopped him on the way how he was talking to me or i would just get up and walked out. Even with contact lens fitting, i have been to other places before and it takes like 2-3 or more fittings before they can get the right prescription for me, but that Dr Vu finalizes it within 2 minutes. How would you know if it will work fine without trying it on longer than 2 minutes. I just cant say anything coz he wont accommodate you anyway. Only good thing about this place is the customer service, they probably knew they need to make up for their doctors behavior. Will never return to this place. read more

Do not take your glasses back for a repair!!!The arm on my glasses was consistently loose so I decided to take them in to have it repaired. Upon arrival I was told that they are not responsible for any damage done to your glasses during a repair. Then the guy proceeded to complement me on how great of a job I have done taking care of my lenses. He was shocked that there was not a scratch on them. Within five minutes of attempting to do a repair to the ARM of my FRAMES, my lenses were covered in scratches!! Not only that, but because he was not able to fix the stripped screw, he pulled the display frames off the shelf popped my now scratched lenses in them and sent me on my way. NEVER AGAIN!!! read more

Target Optical - Optometrists Near Me - Redlands, California

Great experience with Dr Vu , he's really patience , friendly and in details , clerks who work up front were great also , over all this was a great experience. read more

Dr. Vu was awesome. Super personable and professional. He made sure to take his time and gave me awesome tips to make sure I get the right prescription. Front desk staff was so kind and helpful. Would definitely recommend!! read more

I've been coming to this location since they opened and have always had the best service. The staff is very friendly and helpful and Dr. Vu is kind, funny, and attentive to my needs. I feel like I'm the focus of their attention. I've gotten 2 pairs of glasses, supplies of contacts, had my eyes dilated, and my yearly checkups and it's always been a pleasure. Their glasses selection has always been great as well and they have a fairly quick turnaround to getting them back. Thank you for helping me see! read more

While I really liked the female optometrist and the time she took with me and the friendliness of the staff, I was unimpressed with the frame selection. When I pickup my new glasses the inability or desire to properly adjust them for me was frustrating, considering there was no one else in the store, too. I've worn glasses for over 30 years and never had such lack of care with a fitting. Do they not train them on how glasses should fit anymore? Hoping I can find somewhere else willing to fit them properly for me. When you spend hundreds of dollars you expect a little customer service. read more

I wanted to be able to give a better review, but Dr. Vu just has a harsh personality. The whole appointment felt rushed and I felt like I wasn't answering his questions properly. My daughter also had an appointment and she felt the same way. This is odd to me because I accompanied my husband to his appointment with Dr. Vu several months ago. The doctor acted completely differently with my husband. It felt comfortable and care-free. This is the reason why I left my previous optometrist office of 36 years to go to Dr. Vu myself. This was definitely my first and last appointment. I don't understand how he could be so different with me and my daughter. The staff in the optical shop were very nice. The selection of glasses is very good. read more

Unprofessional and a waste of my time. I showed up as a walk in and was told I could hang around just in case one of the next few appointments didn't show up. I said sure I would hang out for a few minutes. Then, I was told the appointment didn't show up so I was in luck and I could be seen. I fill out the paperwork and thirty minutes later after I see the Dr. chatting it up with his contact sales rep I was told the schedule got tight and I could no longer be seen. Classic case of a Dr. assuming his time is more valuable than everyone else's. read more

This review is specifically for Violet and her amazing customer service. I don't normally leave reviews, but wanted to share my experience with Violet. I spoke to her over the phone and she was very helpful. Long story short, I felt like she went above and beyond to talk to the dr and try to get me the contacts I needed at short notice. In the end, I didn't need them anymore, but she still followed up to make sure. Thank you, Violet! read more

I definitely recommend Dr.Vu. He was great in trying to get me the prescription I needed and even double checked to make sure I was happy. Outside the doctors office I had Archie and the girls help me find a nice pair of glasses. They just knew what I wanted... loved my whole experience here. read more

I wish I could give this place 0 stars. Many reviews with similar red flags. The staff is lacking in communication and the experience was awful and pressuring. They wanted to use up my benefits and upsell me on everything Once they realized I had multiple insurances through my teaching position and through my university and my husbands work. They insisted I order contacts and see the Optometrist again to see if he could get me prescription for sunglass to purchase get this (my husbands sunglasses) I advised them I had just seen my own optometrist 3 months prior but hey insisted that in seeing there optometrist it would grant me to use my credit of $140 for the sunglasses. I know that this has never been norm.(red flag) Insurance has NEVER covered sunglasses and plain lenses (non prescription) also I was buying a gift for my husband but thought maybe there's something I don't know in regards to this because of them being persistent. They stated my credit could be sued for my purchase of ray bans ( no prescription) if I took extra time to see the optometrist right away in there store. I agreed to being seen again because they seemed so sure of this process . I walk to the back to see the optometrist who was instantly rude to me. He talked over me when I was trying to explain what his staff was having me request.He was visibly angry and raised his voice "why are you here if you have a prescription!" I told him that his staff said I would get to use the $140 ( in my insurance for frames) on sunglasses if I saw him. The front desk quickly covered it up saying I never told them I had a prescription. ( I had clearly explained I had one) They spoke to him and then they made me proposal that includes the sunglasses (for my husband) but with my prescription on the lenses. I was so upset 2 hours of my day and they try a now state I was unclear about prescription and that of course its never allowed to use my insurance for somene else... Of course it isn't .She continued to repeat same thing over and over forgetting to acknowledge what they experience was since I walked in the push to be seen again. I looked up my insurance and they billed it! I never was seen here. I was place in back on a chair when the Optometrist initially checked me in however they hit my insurance anyway. I was furious I am on chemo and immuocompromissed person wasting my time sick trying to get a gift and let them know clearly that was my experience and what I wanted to get out quickly but that did not happen. I will never trust them again. I went in here a big brand store thinking it would be professional and quick I was wrong. Going through all of this just to be told I was doing something wrong when all I was doing was taking there lead. Red flags all around. As I started to decline everything the front desk staff said I would not find my husband's gift - ray band sunglasses I wanted elsewhere cheeper than what they had. Such a low blow sales pitch after all I went through the threatening comment about not getting them cheaper was unnecessary. The whole time I was polite and calm and tried to handle it by letting them know what they did so that they understood for future guests however they were not good listeners or people that can communicate clearly. I left and bought the ray bans direct from company same ones same day the polarized lenses for $35 less than this store. Never coming back or sadly recommending this place. I am very community driven and usually recommend places to my colleagues or community members or neighbors but I will be vocalizing not to go here to everyone I know. read more

It's the Third year that my glasses arrive and I love them. This store has specials with my insurance so I can purchase multiple pairs at a discounted price. I learned so much about my insurance coverage while speaking to the sales representative Violet. I appreciate the time she took to help me pick the style that fits my facial structure best . When I have come in with my children and husband , the rest of the staff were equally as helpful. read more

Violet was amazing she fixed my problem with no fee. Good customer service. I will definitely come back and fix my glasses here

Dr Vu was amazing! He was very patient took his time to make sure my eye prescription was perfect and met my needs. Also a big shout out to Archie who helped me in the front, he was also very helpful with picking out the right glasses for me. Great team overall, I would definitely recommend to everyone. read more

Everyone here is super friendly and extremely helpful. Dr. Vu was great and very informative, and Archie was very helpful and great to talk to, amazing customer service by everyone there. I will definitely be coming back. read more

Once again I came back to Target Optical.. This time I needed my glasses fixed. I just got my glasses a few months ago, however my mom got a hold of them somehow (she has dementia) and somehow they got bent out of shape and no longer fit me. I came here and 2 minutes later they fit like a glove! I can't say enough good things about this place! Knowing that I can come in anytime to have my glasses adjusted (at no cost) is a huge weight off my shoulder! I have lots going on so it's a great feeling not having to worry about not being able to drive at night, or having to wait days/weeks, or in some cases months for a new pair! THANK YOU ONCE MORE TO EVERYONE HERE!!! read more

I will not be returning to see this eye doctor, Jimmy Vu. He is extremely condescending and very rude. On March 24, 2023, he rolled up his eyes and made me feel stupid for a question I had about glasses. He was very short and I tried to clarify what I needed, and he just shut me down. He demonstrated lack of patience and low tolerance. How very unprofessional and what lack of etiquette this man has. He used to be my eye doc at Sears in SBDO, and I felt uncomfortable with him there as well, same demeanor. He said he remembered me from Sears as his patient. He should really work on his people skills. He is (simply) an eye doctor, and shouldn't make people feel less than because of this. He knows about eyes, but that doesn't make him more than anyone, and especially act how he did. I practically left in tears from the appointment. Furthermore, I was never satisfied with my prescriptions from him either. I absolutely would not recommend him, mainly because of his terrible personality. I got up and left telling him he has a terrible personality. I will not return as long as he is there. read more