Highland Optometrics in Highland, CA is a place I really wanted to keep loving, especially after being a longtime patient for over a decade, but my recent visits have been disappointing. The office feels understaffed, and the overall patient experience has slipped, particularly around communication and flow. On my last visit, I waited more than thirty minutes past my scheduled appointment and still had not completed the intake process, largely because the focus seemed to be on sales rather than patient care. Eventually I made the call to leave without being seen, which was frustrating and not a decision I took lightly. After years of loyalty, this experience made it clear that I will be taking my business elsewhere, and I hope the practice is able to refocus on patient service in the future. read more

Highland Optometrics - Optometrists Near Me - Highland, California

They always take care of me when I go there. The customer service, quality of time and helpful staff. The new Dr. is very knowledgeable and takes time getting to know you. Thanks Highland Optimetrics read more

Such good service from everyone all around. Dr. Ebrahim explains everything clearly and thoroughly. The fellows at the front desk are fantastic, too. read more

Great, helpful staff. Doctor was very knowledgeable. Good selection of glasses frames

I want to thank Dr. Hanna and her staff at Highland Optometrics for their expertise, graciousness and professionalism at my recent visit. I've been a patient for several years and am always pleased at the attention I receive. Highly recommend them for all of your optic needs read more

This office helped me order my contacts. All my interactions with the staff were excellent. They had wonderful customer service and made the ordering and pick up process seamless! Will be coming back. read more

Haven't had my eyes checked in awhile. Dr. Hanna was thorough and explained exactly what she noticed about my vision, what to watch for as I age, and next steps for my eye health. Very professional and appreciated. read more

I had an excellent appointment with the staff providing professional and friendly service. Dr. Hana was terrific. I've not ever received such superior optical service in the past. read more

Always love coming here every staff member treats you like family They have a great Selection of glasses

I can't believe the incompetence of the scheduling employees at this business. I have been waiting MONTHS for my appt next week, and I just received a phone call that they do not take my insurance plan, after all this time. I called to make an appointment months ago and didn't have the proper name of my coverage. Even though they are in my book of providers, they would not assist me in accessing the info they needed. After spending an unbelievable amount of time trying to find what they needed, I was told that they actually do accept my insurance plan. I had to wait months for an appointment. Today, I get this call that they made a mistake or something and don't take my insurance plan, after all, with no regard, what so ever, for all the time it has cost me! Beware of this business! read more

Extremely friendly people, helped repair my glasses even though I'm out of town and with a different optometrist. I just needed help to get me back home and they came through mightily. I am very grateful for this help in this. read more

Very thorough, kept me informed about all aspects of the exam. Future concerns and treatment options

Everyone here is so nice and helpful. Dr. Hanna was so patient with me to ensure I got the right prescription. Alex was also helpful in finding the best frames for me. I'm definitely coming back next year. read more

I've been going to Highland optometrics for quite a few years. The doctors are very good and thorough. Last two times I went to purchase new glasses the male who is the only one who adjust the glasses was very reluctant and not helpful. After several minutes of the saying these don't appear to fit right and feeling like he did not want to do his job, I actually left. I eventually went to a different facility to have it adjusted. It's really a shame that a customer has to talk an employee into doing their job. They need to find someone else that is willing to be customer friendly and do their job. read more

I have been going here for four years! I was referred here and I have referred friends here. I love the time, patience, and effort that Doug spends with me. I have what I think is a horribly crooked face when it comes to fitting my glasses (AND sunglasses), and I am beyond picky about it! But, he remains friendly and jokes with me. The time to book an appointment for an exam is very accommodating. And I was told two weeks for my glasses and I got a call in a week. Woo hoo! Love this place! read more

Came on a whim, my daughter bent her glasses so we came to see about getting them adjusted by chance b/c it's not our assigned optometrist. Very very pleased, the staff was very nice and welcoming, we will definitely be coming back. Going to see about switching over to this office. Thank you very much. read more

I came in because I have been getting migraines again and wanted to see if my eye sight was a factor. Fortunately, it wasn't, in fact, Dr. Stinson said I had fighter pilot vision! He explained every part of the eye and what he was checking for very well. I am a nerd so I love to learn but it was nice that he is so thorough. I did end up getting glasses to help ease my eyes since I work on the computer screen all day and that was a painless process. They explained my insurance coverage well and I was in and out of the office in less than an hour, glasses purchased and all. Overall... From the front desk, to the testing, to the review, to purchasing, everyone was incredible friendly and prompt. HIGHLY recommend. read more

Wonderful staff. Very professional and kind. I loved it how the Doctor spends her time with you to review your eye exam results. The doctor explained everything and was very thorough. Will continue to come yearly for recommend eye exams. read more

This place is the best. My husband and I have been seen here for 12 years now and have had excellent service and great experiences every time we go. Dr. Stenson is the best, our glasses have always worked perfectly. Thank you Dr. Stenson and staff for such wonderful service. read more

They are so awesome. They provided me with quick service, and were super kind. They explained everything in a way that any person could understand. I definitely recommend anybody and everybody to come here and get their eyes checked out. read more

In re appointment last Thursday, Dr Stinson and staff were thorough, caring, highly professional as always. I have been going to Dr Clayville periodically for over 30 years and have never been disappointed. I have seen other ophthalmologists over the years due to convenience of location or health plan changes, but I always end up returning to Highland Optometrics for the most accurate, best quality eye care. My highest recommendation. read more

Highland Optometrists and Dr. Stinson are terrific! The equipment they have and the tests they run really give you an extensive look at not only your eye health but your whole well being! My appointment went right as scheduled. I was seen promptly, treated with courtesy, and left with no unanswered questions. Dr Stinson is professional , courteous and informative. I have signed my whole family up for their much needed exams and will refer any and all our friends! read more

The office staff was efficient and also had a clean office. I only waited 5 min before I was seen by Dr. Stinson. I had some exams done by an assistant whom was very friendly. Dr. Stinson was very through, he was not rushed and took time to answer my questions and was so good about explaining the exam he did. I would definitely recommend their office snd Dr. Stinson. read more

Highly recommend for everyone to come here. Everyone was super nice and made me feel welcomed! Thank you!! read more

I love the staff at this office. They are always friendly, prompt and helpful, from making the appointment to selecting a new pair of glasses, and even when I come back in to have my frames adjusted. Dr. Stinson is great; he is knowledgeable and personable & I have been trusting him with my eye care for over 20 years. read more

Receptionist is very very rude!!!! Every year I call she just speaks so rudely like she talking down to the customer. This year I called to make an appointment and decided to back out right while I was on the phone with her simply because her attitude was overwhelming.... not to mention how expensive this office is and the lesser you'd expect bad customer service read more

This is by far the best optometrist place I have been since I began using glasses 20 years ago. The staff and doctors provide a top quality service. You will leave well informed about the health of your eyes. I will recommend this place to anyone. read more

I have been going to High Land optometrics for years and years. Their eye-ware technician, Doug, is an extremely nice person who is a joy to talk to. Dr. Stinson is an outstanding doctor. He is polite, knowledgeable, and has a certain quality about him that lets you trust him. He is a no-nonsense kind of guy, not like some of the doctors out there who crack bad jokes or take forever to come to your room. For all the years I have been going to get my eyes checked up, he seems to know exactly how my eyes are doing. read more

Friendly doctors and staff, prompt appointments and a good selection of frames and options. Very clean and comfortable front and back office. read more

It makes me sad to be writing a one star review but my experience every time I interact with front desk just gets worse and worse. I have been coming here for 18 years and as receptionists have changed they customer service had become awful. Most recently I called just for help with understanding my prescription to be able to order my contacts online and she was so rude and insisted that my prescription was expired even though I had a copy of it right in front of me with Dr. Stinson's signature and an expiration date at end of year 2021. After her arguing with me for a few minutes and me offering to email the copy I had so she could help me she straight up refused to help. This was the last straw after multiple negative encounters with front desk. Do yourself a favor and just find a different office to go to- not worth it. They will take your money and then refuse to help their clients if you aren't there to pay. read more

My family has been going here for two years and we can't imagine going anywhere else. Dr. Stinson is so thorough and explains everything so well that we never have questions about our eye health and what can/needs to be done. Everyone who works there is friendly and appointments are on-time. I highly recommend going here for your eye care. read more

Dr. Mark Stinson is great! We have been his patients for several years. He is very kind, helpful, explains everything in detail. He'll always be my eye dr. I highly recommend him to my friends and family! Doug is awesome! Very friendly, helpful and fun to talk with! read more

Simply put, absolutely the most thorough eye examination and best optical staff you could hope for. Great office, lots of frame choices with doctor's and a staff that truly care about your eye health; and who have a desire to ensure you're comfortable and fitted right. My family and I have been going here for many years and they just keep getting better. read more

I just went to my appointment where I was charged an additional 25 dollars for a previous appointment that I canceled. When I told the lady at the front desk it was an error she just looked at me and told me to fill out a form then went ahead and charged it anyways. I am not okay with the gangsters stealing my money, I will find a new eye doctor. read more

Excellent customer care, very knowledgeable in explaining all details to the customer. Will definitely continue to use the services from this office. read more

I recently have had vision problems for the first time in my life. My exam was extremely thorough, though it's been years since I had an eye exam, I was impressed by the number and ease of tests. Dr. Olney explained everything very clearly. There was no wait for our appointment time at all, either. Now that I need glasses, the man (whose name I can't recall) was very patient and helpful, explaining my insurance and every copay or charge. I didn't know how good my vision coverage was until then, either! I would recommend them. I saw other reviews that complained of not being told about the $19 charge. They may have not done that years ago but they did explain the charge to us over the phone when we made the appointment, so no hidden fees jumped out at us. read more

Dr. Stinson evaluated me for eye pain. He took the time to explain everything he was doing. He was very thorough and calm. There no hurrying or being pressured to purchase further services/items. Parking is good. I will definitely be going back. read more

I have been a faithful patient at Highland Optometrics for the past 6 years and have brought my Husband & son here too. None of us had ever experienced a problem until our annual visit last month. Dr. Stinson has always been very friendly, professional & thorough as has his back office staff and the woman who helps us choose our glasses. Unfortunately I cannot say the same for the receptionist. We have found her to be unfriendly, unprofessional & unhelpful. Their pricing/charges also seem to have become a problem with surprise charges & inconsistencies. When I made our annual appointment back in December, there was absolutely no mention of a new additional mandatory charge of $19.00 each for a new eye test (we did get a $3.50 "couples" discount). When the office called to confirm our appointments, again, no mention of this additional new charge on top of our insurance copayment. We were not informed until we showed for our actual visit and were told that it was an "optional" charge, but that Dr. Stinson was requiring that all of his patients have this test; how is that optional? My Husband nor I were happy about being greeted like this and feel taken advantage of. As we were finishing with our appointment, an older woman just arrived for her appointment and was greeted the same way and became upset by not being previously informed of the new charge. How can we trust that Highland Optometrics will not come up with another unannounced additional mandatory charge next year? There was also an issue during this last visit with attempting to overcharge my Husband above the agreed upon insurance price for progressive lenses. I do not believe that my family nor myself will be returning to Highland Optometrics. read more

The front desk administration leaves much to be wanted...friendliness is not their first impression and they don't seem to want to help...

Always a pleasant experience. Caring and friendly staff are very helpful with selecting frames and doctors are consistently top notch.