It is a horrible and unprofessional place. They made me wait there for 2 hours only to then tell me that the doctor was busy and they would no longer see patients. After two hours and arriving, I asked why when I arrived they didn't tell me that there was a small possibility of not being seen and their excuse was that the doctor had just told them that no more and we are talking that this was at 12 noon and they close until the afternoon, there was still plenty of time. Days before, I tried to make an appointment and what they told me was to just go in the morning and they would see me there. Don't go to this place to waste time. I was not the only person, many more had this problem that they made us wait and just waste time. read more

I have been coming here for a lot of years. It has progressively gotten very bad. 1 and 2 hour wait times with an appointment is normal. Expect 3 to at least 4 with a walk in. I have seen both the dad and the son, as well as 3 others. The dad was very, very good. Son is good, but not as good as dad, and not running both places very well. The others are equal to what you can find anywhere else. Oh well it happens time to switch, this used to be a very well professionally run office. Too bad. read more

Excellent care from the doctor and staff Also Leo was great at assisting me with picking out my frames for my new prescription read more

I've had nothing but great care at this office. They also have a great selection of glasses!

They were fast and handled everything well. The doctor was very helpful and answered any questions I had and talked to me through it all. They handled my glasses and even offered to fix any problems I had with them too. read more

This place is fantastic! The staff is amazing! The dr helped me so much I was having a problem with my contacts and he got my prescription spot on! I was very pleased with him. I believe I saw Dr huang he was pleasant and professional! They helped me order contacts through my insurance and overall I was very happy with this place! read more

I had a very positive experience from making the appointment all the way to being seen. I would definitely recommend coming here for excellent service from top-notch professionals. read more

After 15 years at the same eye doctor I tried this one and I have one statement to say: don't waste your time. They are way overpriced, trying to charge me extra fees that didn't seem right. For Example: At my first visit, they had me do a "contact lense fitting" that wasn't covered by my insurance for $140. And then, they literally gave me the same contacts I've been wearing for years. And by the way the doctor at the fitting spent maybe 2 minutes with me, tops. Just long enough to ask me if I like the contacts I've always had and to write the prescription. Fast forward to the next year I'm almost out of contacts and haven't had a chance to get in again (no reminder that I'm due, or that my prescription is about to expire) so I asked to purchase some contacts and then they inform me that my prescription just expired. (Less than two weeks prior) and I have to come in for another fitting which isn't covered by insurance for $140. No offer to give me a loaner pair of contacts to get me by, just a lecture about how my eyes may have changed and they have to do the fitting for safety reasons blah blah. I'm sorry but my eyes have not changed in years and you expect me to pay ANOTHER $140 just to give me the same contacts again? I understand that contact prescriptions expire after a year but any eye doctor I've ever had would've told me when I purchased one box of contacts right before my prescription expired that it was about to expire and so I could stock up and would've offered me some spares for purchase to buy until I can get my prescription updated. (Mind you it's not like it had been expired for even a month). My insurance is never going to cover an unnecessary medical procedure so I would be paying $140 every year! They aren't about the patient, have no customer service, and they are only about making a profit. (Side note- I did get a pair of glasses from them and their optical department staff were rude and horrible at explaining my options and insurance coverage. I decided to take my business elsewhere. I ended up going to a Walmart Vision center (same week they pulled this crap) and guess what!? I was given a new glasses AND contact prescription. (Yes same ones I've always had and same ones I was trying to get from Friedmans) They charged me $89 and I walked out with an updated prescription and a pair of contacts to last me until mine come in. Plus a full vision exam with a doctor who spent several minutes with me, making me feel cared for and respected. read more

Everyone very friendly, efficient and Dr. Friedman very knowledgeable, great at explaining everything excellent with patients.

Friendly staff, always a plus. A pleasant atmosphere. Dr. Friedman is very enthusiastic and passionate about keeping eyes healthy, and I feel very thorough in explaining and examination. read more

The people aren't friendly or engaging. Everything feels antiquated and EXTREMELY cramped. It's dreary. Their frame selection limited and expensive. I won't be returning. read more

Awesome optometrist and staff. They were caring, understanding and professional throughout from setting up the appointment through the exam and explaining the results. I highly recommend this optometrist for all your eye care! read more

The waiting time was very short. The staff was polite Dr. was thorough and explained what he was doing, the results and my options... read more

Always quick even if you don't have an appointment and do a walk in. I moved out of the county and still travel to see Dr. Friedman.

My sister came here, I booked the appointment for her based in reviews and she came back ecstatic! Everyone was kind to her, super friendly and now I'm switching my husband over ! Super excited to book his appointment! Great customer service amazing glasses and a speedy wait time on receiving them. She got some Armani exchange glasses and loves them. She said the doctor was kind and very caring! Love it! read more

Always a pleasant visit. Nice staff, very courteous. Everyone is professional and helpful.

I was very satisfied with the service and the clarity of information I received from Dr. Friedman. I would highly recommend his optometry services to any of my colleagues. Not only is Dr. Friedman professional but he was also friendly. To top it all off his staff was very welcoming and friendly as well. This kind of service makes me want to check my eyes sight more frequent. read more

Every year the whole family visits Dr. Friedman to upgrade our prescriptions. A few years back, the doctor's diligence and attention to detail discovered a problem with my wife's left eye retina. He immediately referred her to an specialist. This saved my wife's eye from irreversible degeneration as the specialist started a treatment that saved her vision. We will always be thankful for that. Kelly Lynch really excels at everything she does and makes the experience much more fun, and transparent when it comes to choose the right glasses, lenses, extras and breakdown of charges. These days been cautious with the CIVID 19, their protocols exceeded my expectations. read more

My first visit and was very happy and impressed! The doctor and staff were super friendly and professional. The doctor took his time and answered all my questions and was just a pleasure to interact with. Staff was also excellent. I'd give a stars if I could!! read more

Great Service! They accept walk-ins, that was great for me. Staff is very friendly & courteous! Thanks Dr. H & team

Excellent service. Always a very caring and helpful staff. They see my 5 year old and are very good with children. They were easily and thoroughly able to identify my child's visual needs and have been awesome at helping him maintain great vision. read more

The Staff and Doc are absolutely the best! Great care in explaining everything! Will keep going back. I am a diabetic and Dr. Friedman explained everything I need to know in keeping my eyes healthy. Thank you Dr. Friedman and Staff! read more

Walk ins welcomed I waited about 2 hours to be seen I think like almost 3 hours but they were so nice in helping me get my eyeglasses Mr Friedman was so nice and asked me questions and gave me information on my eyesight I had no idea I had astigmatism It's a great place but I recommend y'all to make an appointment Also my eyeglasses are cute and durable only $80 and I had them thinned out good ass deal if you ask me read more

Every experience I have had at Friedman Optometry has been fantastic. They are always prompt and professional. Dr. Friedman truly shows that he cares for his patients. read more

Today was my first visit to this office and everyone was friendly. Dr Barajas is so kind and seems like such a sweet soul. I'm glad I chose to go here. read more

The staff did a great Job overall from beginning to end.The Doctor was awesome too they help me choose my glasses and I am very pleased with the service they offer me Great work Friedman Optometry staff read more

The service I received at Dr. Friedman was very good. the staff was friendly Dr, Huang was also very nice, he told me like it was no sugar coating it. You can't bet there prices either, no supper mark up. I got what i paid for, I got a good deal I'm happy. Joe read more

You never know what to expect from an office in San Bernardino. The office staff are friendly and attentive. The doctor (Brandon Friedman) is very personable and knowledgeable. I recommend them wholeheartedly. The parking is a little difficult at times so plan to come early to make sure you have a spot. They take walk-ins so that is a plus. read more

3 hours for a walk in. But they are scheduled out 3 months, so you really have no other choice but to walk in. Crazy! I can get in and out of the ER faster than this. Update... I ended up leaving after the 3 hours, never saw the doctor. Super disappointed. Initially was told it would be and hour to an hour in a half. Had to find another eye doctor to go to. read more

I went to lens crafters last year just to try a new place. It was a huge mistake. The service your office provides is absolutely the best. From the reaceptionst to the doctor I am glad to be back. read more

The Brandon Friedman is a decent optometrist. I actually like him. His staff however I can not stand. I have had problems with his office staff for years and today was the final straw for me. I went there for an appointment and I could not get through because of my insurance could not be located. I have had this same problem every time I go see him. The funny thing is I have no problem paying cash. I just want some god dam courtesy. As a customer I think I am entitled to it. Dr. Friedman, fire your front office staff and I'll be back. read more

Friedman Optometry first is close to drive to for me. For six years now after moving to San Bernardino I have had a yearly eye exam and update glass frames in their office. Their equipment before seeing the doctor is modern and they take pictures of the eyes for cataracts and compare current to past pictures to show any progress if there is a problem to keep track of. They have a complete selection of glass frames to select from when updating my new prescription with new frames. Everybody in the office is friendly and knowledgeable in their profession. A great place for your yearly exam and new glasses when required. read more

The receptionist are rude.... The staff r soooo helpful and the doctor are awesome... The parkis horrible cuz ita one small parking lot for a bunch of business in building read more

Friedman Optometry employs a friendly staff. That goes for the receptionist all the way to the people working with the lenses and frames. Each of them are friendly, professional, and efficient. I've dealt with Dr. Friedman (the father) and Dr. Huang. Friedman's a bit funnier; but both are clear, informative, friendly, and take care of you like you're part of their family. San Bernardino gets tons of knocks, but this optometrist is worth the trip. Their San Bernardino office is easy to find just south of the intersection of Waterman and Highland Boulevards. My only knock on the place is that they'll schedule you for a time; but you won't be called in for fifteen minutes. However, ALL doctors do that; so I'm not going to dock them a star. They're great at what they do; and their merchandise is fairly priced. read more

Dr Friedman was the worst unpleasant Dr I ever dealt with.I will never forget the way he treated me over 7 yrs ago when I went to him to try contanct lenses.I didnt know how to put them on,what kind to buy etc.I had a few questions for him and I remember him getting really irritated with me and yelled at me and told me he was done with me.All because I was asking questions.I cried and The staff were just looking at me.When I see his his name I run I will never ever have services from him ever again.Horrible inconsiderate man read more

I had a appointment at 1:30 and it's currently 3:20pm and I STILL HAVEN'T BEEN SEEN. It's like they don't know how to go in order or down a list. People who've came before me we're examined and on their way out while I was still waiting to be called. Called me right in after I said something. The wait is ridiculous. read more

So easy to make an appointment. Dr. Brandon Friedman is very thorough with his explanations. I feel they are not rushed and take their time making sure their patients completely understand care instructions and are satisfied with their visit. read more

I highly recommend this office. The staff are very friendly, courteous, and professional. Dr. Brandon Friedman takes time to explain conditions and treatments (verbally and in writing) taking care that they are understood. read more

I have been going to Friedman Optometry since it was located in the Carousel Mall (that's a long time). Originally I went to dad, now I go to son. I can't believe the review posted here about Dr. Brandon yelling at them. He is the nicest doctor I have ever dealt with, very low key and even tempered. He explains everything very well. The office does get backed up sometimes, but what doctor's office doesn't? The attention and care I get I know he is giving everyone, and it's definitely worth the wait. Wouldn't trust my eyes to anyone else! read more

Not the best area but the staff is really nice! Dr. Huang i think he name is.... comes off a little bit rude. Not too happy the last two times I've gone but it's not terrible either. Definitely prefer Dr. Brandon Friedman! he much better at explaining things and are a lot nicer about answering any questions. He truly cares about you understanding about your vision. I had never been told exactly what miopía or astigmatism was so he explained it to me in a simple yet detailed manner. All the technicians are really nice too! They also don't have a big selection of frames so I bring my own frames. Been coming here for 5 years already(: read more