It's December 26, 2025. Friday. We called the phone number and an Artificial Intelligence voice…read morefielded the call. We asked if the office was open and whether we could pick up our glasses. AI said the office was open until 5:00. So we showed up at 3:30 and signed in. Promptly we were told by the real people there that they were short-handed and if we wanted to pick up our glasses but not get them fitted, we can take them and come back later. LOL This was a fine reputable business under Gary Freestone and his crew, but ever since this corporation took over, it's been nothing but bad service. Freestone is gone and so are his wonderful and helpful employees. All that is left are apologies. I expect that we shall be looking for a new optometrist next year.

This was my first visit at NorthPointe. The building the office is in is old but don't let that…read morefool you. NorthPoint is located on the 2nd floor and the optometrist suite is very large and modern. They have the latest equipment and looks to have a very large selection of frames to choose from. I especially like the automated assistant used when you call to make an appointment. They do text reminders and you can complete forms online. The optometrist at NorthPoint is great!

Both Dr. Abo's are good with patients and genuinely show that they care in addition to taking the…read moretime to explain things. My gripe with this place is not at all the service, but rather the significant price gouging that takes place with their frames. If you are looking for Ray Ban Meta's then do yourself a favor and DO NOT GO HERE! Their "office" price is practically double the retail price. I was quoted $794 for a pair when Walmart sells the same pair for $409!!! If you are looking for Ray Ban Metas then I highly advise you to go to Walmart where they charge you the actual price and not a ridiculous mark up.

Dr. Justin and Dr. Lauren are exceptional optometrists that provide exceptional patient care with a…read morefriendly and professional demeanor. They have an extensive eyeglass and sunglasses selection. I highly recommend their services.

These optometrists are phenomenal I dealt with Dr Kim and she corrected an issue that was a major…read moremiss the mark, for an optometrist from a very renowned practice. I'm talking way off when I got the glasses I couldn't see anything it made me dizzy nauseated but Dr Kim was able to reevaluate and get me the proper glasses for both distance and for reading and they were awesome in that place they had no problem helping me fix this in fact they comped me the eye exam because of the issue!! When Dr Kim examined my eyes, and they sent the glasses back that were a prescription from a different doctor, I could not believe the difference and I was so happy because the office manager was so nice she bent over backwards to help me! I recommend you go there I was apprehensive because I didn't realize that they had some of the finest optometrists in the country within their company!! But they do and I highly recommend you go, tell them Tammi sent you, and enjoy the ride you're going to be able to see beautifully when they're done with you! Ok...I kind of spoke too soon. THAT experience up above WAS wonderful. But TODAY'S....... DEFINITELY NOT. My husband had an appointment today for a new prescription, so I came with him because I need prescription sunglasses. So, he went to the waiting area for HIS eye exam and I told the girl, in my regular LOUD voice, that I needed my prescription in sunglasses. She told me to take a seat. I watched people come in, get helped and leave. I watched 3 of the workers sit at the desk talking with each other. I waited 20 minutes and NOT ONE of them came and helped me. Horrible customer service when the certain lady manager isn't here. Very disappointing considering how much money my husband spends here. Funny, my experiences were like night and day. I'm still here now waiting for my husband. Bummer because I found cute sunglasses. I'll go to Lens Crafters.

This is 2nd time in 2 years I've stopped by this store to purchase 2 pair of glasses…read more.. Not one single person looked up and acknowledged me... I was in the store over 20 minutes and not one single employee acknowledged me.. I will never frequent this establishment...and do not recommend wasting your time visiting America's best...

Great service and the doctors and staff are amazing! All the girls in the office seem so…read moreknowledgeable and willing to help. I have never experienced or seen anything but great service and friendliness from everyone at the office!

my glasses broke. I brought them here in hopes they could salavagr them. As i told the front desk…read moreladies. They did not listen nor answer if they could salvage them or not. Instead, they took them to the back and removed my lenses from my original frames. Called my name forty minutes later saying that I need to pay them forty five dollars. I was confused because I only asked them to salvage my frames and they never replied just took my glasses. After I questioned them multiple times they finally admitted my original frames were totaled.If you will. I told them no, thank you because they did this Without asking me. I took my original frames and lenses home. days later i returned for the clear frames they originally offered for forty five and bought the forty five dollar frames 2/3/26 around closing time (against many advisors who told me to just purchase online, which I should have). After I purchased them, the lady who gave them to me said they would be under year warranty.And if anything happened to the frames, just return, and they will replace them for free!!!! Two weeks later, the the lenses I bought from them broke. 2/15/26. So today I go in 2/16/26 and the same front desk ladies say 45$ for new frames that r clear purple. I said the woman who gave these.to me said it a year warranty. If anything happens to the frames. Come back and yall replace them She said yea oh then 20$ I said ?????? I thought warranty was a warranty to replace them but u saying to pay? She said well shipping I said so u saying 20$ for shipping or 20 for frames under warranty? She said, unsure, yes. Smh I took my frames and left. What in the unprofessionalism!!!

Exceptional service and care! From the moment I walked in, I was impressed by the warm and inviting…read moreatmosphere of Dr. Nguyen's office. She was incredibly friendly and attentive, making me feel comfortable right away. Dr. Nguyen conducted a thorough examination with great attention to detail and professionalism, addressing all my concerns and explaining each step of the process clearly. The selection of frames and lenses was extensive, and the staff helped me find the perfect pair that suited my style and prescription needs. Overall, I left feeling confident in my eye health and thrilled with my new glasses. I highly recommend this optometrist office to anyone in need of top-notch eye care!

came today to TRY and order some safety glasses for hubby. got denied due to needing t measure his…read morehead? WHAT did it matter, its average 60-62 size? we've never had an issue before doing it this way (dropping the voucher off, picking some out for him) - him picking them up and if any concerns he discloses it there! WASTE of TIME! Go somewhere else if you're needing to get safety glasses or complain to your company to change it out for ANOTHER location. Because this ones "policy" is ludicrous. NEVER again

We had such a wonderful experience with Dr. Rafa! She was incredibly thorough during my 4-year-old…read moreson's first eye appointment and took the time to explain everything clearly so I felt completely comfortable and informed. What really stood out was how kind and patient she was with him. She made the entire visit fun and stress-free, and he actually enjoyed being there! I'm so grateful we found such a knowledgeable and kid-friendly optometrist. Highly recommend Dr. Rafa for anyone looking for exceptional care, especially for little ones!

We use to like it here because of the friendly employees and they use to price match. Seems like…read moreall new staff now. The girl who "helped me" today said price matching is against their policy "because they're privately owned" (while looking at my previous purchase from the year prior-that was price matched) mind you I didn't make a purchase at a different optometrist because I liked this place better. I took a picture of item # to purchase here. Felt like she couldn't be bothered to assist me better & she came off as rude and condescending when she didn't understand my question. we've even recommended family and friends to come here... I will no longer be coming here and I wouldn't recommend this place to anyone.

Amazing office and staff I don't know why my review keeps being removed but I love that everyone is…read moreso friendly and caring

Unfortunately, I've had a consistently negative experience with Yadira. On more than one occasion,…read moreincluding my most recent interaction, she responded to my questions with a rude and sarcastic tone. I understand that customer service can be fast-paced and demanding, but professionalism and respect should always be a priority, especially when speaking with customers. If someone is unhappy in their role, it really shows in how they treat others, and that's exactly how this has felt. It's disappointing to be met with such attitude when all I needed was help. I hope management takes this feedback seriously, as it impacts the overall experience with your business. This is for the office inside the Walmart in Rialto on Riverside. ** rewrote since my previous review was deleted ** this is for the one inside the Walmart Super Center.. Not the Walmart Vision Center ** They rent a suite inside the Walmart!!

I came here as an emergency because I found a white spot in my pupil and my doctor was taking…read moreforever for a referral. The doctor here took me in right away and was super sweet and helpful, actually everyone was! It turned out I had a corneal abrasion and they helped me out so much with the discomfort and healing process. I cannot say enough how grateful I am for this doctor if only all healthcare professionals were caring like her. I would definitely come here for any eye service and recommend anyone to do the same!

From the owner: Are you looking for an experienced eye doctor in Fontana, CA? We understand that everyone’s eyes…read moreare unique. That’s why our team of dedicated optometrists provide comprehensive eye exams, eye care services and a personalized experience to every patient. Our eye doctors also care for and diagnose eye conditions such as; eye infections, cataracts, glaucoma, and more. We accept most vision insurance plans & are committed to providing exceptional customer care. You can schedule your appointment online or by calling us directly. Same day appointments may be available. We provide the vision care you need when it's convenient for you. Schedule your eye exam in Fontana, CA with Opticore Optometry Group, PC today!

Awesome job Visionworks. It's bright, clean and nicely decorated for Christmas!…read more Very helpful, friendly and professional staff. Easy first time patient check in procedure on the iPad. Eye exam was very informative and doctor took time to explain details of eye scan results. Great!! Picking and choosing eyewear was DIY which I like. Took time I need and the staff provided benefits print out to better help me stay within budget. It's in a busy plaza but with plenty of parking spaces.

I went there in October 1924. It was my first time going there and originally I had an appointment…read morethe next day at Costco to get my glasses done. Someone had suggested I try the app and my glasses broke so I gave him a shot. Got the eye exam on and I thought they were a little pushy on the add-ons. I got the prescription and I made it knowing that I have an appointment next day and how I appreciate them getting me in checked out. I got one pair of glasses with photo lens and progression lenses. The girl that was helping me and I'm sorry I don't know her name and I cannot find my paperwork, seem to be a little bit, unsure of things and he kept asking questions. I'm fine with that. At one point, she told me my lenses come with scratch proof coatings and it's a lifetime warranty. I asked what do you mean a lifetime do you mean till I get my next prescription in my a couple of years and she said yes and I said are you sure because usually I know it's like one year at the most. She got up she went over. She asked her manager. She came back and said because I'm getting the progression lenses it's got a lifetime warranty. Recently I've been having little scratches developing so I called today to try to figure out how to use the warranty. To my dismay, I was told that they only give a one year warranty, regardless of the lenses you choose. I simply explained to the person on the phone today that I honestly don't feel that the person was very well-versed in their procedures, and therefore I was given bad information. Of course she offered to have me come in for another exam and get new glasses. I told her no I think I should just go to Costco like I originally planned even though vision works was a preferred vendor by my insurance company I spent almost $400 between frames and lenses. For $270 my wife got three pairs of glasses, one for around the home one for driving at one for computers. And they're all photo lens.

Husband is still waiting for his glasses and it's been months! Husband paid cash for 2 pairs, not…read morereliable.

this is by far one of the worst place of business I have ever been too poor customer service, the…read moredoctor does not care for the patients there. I have been waiting a little over a month to get my glasses every day I call a they tell me the same thing. no one is able to track the glasses or anything an when I ask about them all they tell me is that they will call you back an NEVER do. they are willing to let the patients there just be blind. they dont care to do any type of due diligence to contact their labs to see where the glasses may be or anything