We had such a wonderful experience with Dr. Rafa! She was incredibly thorough during my 4-year-old son's first eye appointment and took the time to explain everything clearly so I felt completely comfortable and informed. What really stood out was how kind and patient she was with him. She made the entire visit fun and stress-free, and he actually enjoyed being there! I'm so grateful we found such a knowledgeable and kid-friendly optometrist. Highly recommend Dr. Rafa for anyone looking for exceptional care, especially for little ones! read more

We use to like it here because of the friendly employees and they use to price match. Seems like all new staff now. The girl who "helped me" today said price matching is against their policy "because they're privately owned" (while looking at my previous purchase from the year prior-that was price matched) mind you I didn't make a purchase at a different optometrist because I liked this place better. I took a picture of item # to purchase here. Felt like she couldn't be bothered to assist me better & she came off as rude and condescending when she didn't understand my question. we've even recommended family and friends to come here... I will no longer be coming here and I wouldn't recommend this place to anyone. read more

I've been going here a few years and honestly the staff is always so nice. Today I had a visit with a different dr, Dr Sanchez and she was soooo nice. After she had Betty take me to where the glasses are to go over my insurance. I was a little shocked by how expensive just my lenses were and we explored getting contacts and she answered all my questions, went back and forth quite a few times with me as I figured out what I wanted to do. I was a little frustrated with cost because they switched labs but in all fairness it wasn't the girl who was helping me, fault. She just answered my questions. Overall the staff is amazing and very patient. read more

I took my son for his first eye exam. He's only 3 years old so I was nervous he would stay still but all the staff was amazing and patient with him! The doctor was very informative and very kind. I highly recommend coming here! We will definitely be back for eachcheckup . read more

I been a customer for almost 5 years ,today 12/27/25 @ 1.30 try to make an appointment to have prescription safety glasses like every year at this office , the lady on front desk hang the phone several times on me ,she was so rude to me so I will never do business again read more

Carol R went above and beyond to help me even though it was getting late to closing. She was super kind and empathetic. The office itself is on a cute little side street and is very modern and appealing on the inside. Thank you! read more

I had been coming here for eye checkups in the past but it's gone downhill recently. On the day of my exam, I was forgotten in the exam room. After over 20 minutes, the technician saw me out in the hall and said "oh wow, are you still here?" After the doctor finally saw me, I was led to a new technician to check what glasses I could get. After being seated, the lady that came made me feel unwanted. When I asked what my insurance covered, it was as if I was wasting her time. After choosing glasses on my own, I waited over 2 weeks for them to be delivered to the store. After picking up and wearing them, I was disappointed with the quality and had to make another appointment at this awful place. After doing everything over again, I had to wait 3 weeks more my new glasses. They kept telling me that my glasses were "on their way," just for in the end they had to order "rush delivery" because their "lab broke the other lens using the frames you chose?!" I'm not letting family go here anymore, nor will I recommend it to friends. read more

I am a new patient at this facility my sister and her family have been going to this facility for years. So I decided to give it a try. My 1st visit was such a good experience loved it thought I have found my new optometrist. So I receive my glasses I noticed I couldn't really see far mind you I had ordered full time wear progressives, transitions. So I probably had my glasses a week thought ok maybe I need to get used to them. So I go back a week later and the girl don't remember her name but remember she has braces who helped me was very unprofessional I told her I had ordered progressives and flat out said, No you didn't you ordered computer glasses progressives are an upgrade and you would need to move your head up and down! ( I guess trying to discouraging me not to get) I told her I know that. I told her so are you accustomed to letting people get unnecessary upgrades $$? Why would I get transitions for computer glasses. she shrugged ‍ I thought to myself omg how unprofessional. Went in to see the doctor was very helpful but stated would take care of the miscommunication. No miscommunication by me. Left my glasses it's been 2 weeks get a call that my glasses did not pass inspection so they would expedite 5 days or less. Call back after 5 days and will be another week! It's been almost 2 months since my 1st appointment. And still don't have my glasses! read more

Me gusta que siempre quieren ayudar ala persona, y luego es por citas de esta manera se toman su tiempo con las personas

Karen at the front desk was extremely pleasant, professional and energetic . When taking care of an senior parent these qualities are very important to us Further more David the eye exam technician was patient and educational, but friendly. We saw Dr Price who closed the day with the same of the above. read more

Great place to pick up a pair of glasses. Very nice people they do a great job. Very cautious and keeping their clients happy and being able to see with very reasonable prices read more

Very bad experience with exchanging my glasses under warranty, they told me that iam lying and not trusting at all , the manger keep refusing giving me the replacement one and never stepped up and talked to me , very poor customer service i used to go there for couple years i will never go back or refer it to anyone anymore and will never use my insurance through them again, you will never get to know anyplace until issue happens and your see there reactions and how they deal with the issue and with them they failed read more

After Dr Wong's passing (my favorite eye doctor) I was ready to search for another optometrist until I received a reminder call from Fontana Optometric group that I'm due for my annual eye exam. When I show up to my appointment, I was really skeptical and frankly not expecting much since I would be seeing a new eye doctor. I am extremely picky when it comes to choosing healthcare professionals since I work in the same field. Aside from that I don't have the patience of waiting more than 10 minutes in the waiting room. That's one of the reason why I keep on coming back to this office, I never wait... they are always on time seeing patients. Anyway, I was called in to do some common eye testing before seeing the doctor. I was escorted to seat in one of the examination rooms. Shortly, Dr Flores came in with a wide smile on his face.....He reminds me of Dr Wong, but a lot younger. He is very professional, knowledgeable with all the latest technology, very patient and detailed in explaining my eye condition. He is very precise in doing eye exam, he actually let me wear a sample of his recommended contact lens based on my preference and eye condition...it was so perfect and comfortable! Very accurate. I came back the same day in the afternoon for my husband and kids appointment. My husband had a long time problem with redness and dry eyes. After seeing Dr Flores he came up to me with a big smile, he showed me his eyes and to my surprise his left eye looked so normal again. I wonder if Dr Flores did some magic! He went back inside for the other eye and came out really happy. Dr Flores is also excellent with kids. I went inside with my kids in the exam room, the procedure that used to be done in 35 minutes was done in just 15 minutes with accuracy. I never felt so rushed since Dr Flores explained everything that I need to know. He introduced this new system for young kids that can control or slows down progression of myopia. He gave me some printouts to familiarize myself with the procedure. To summarize everything... I am really impressed with Dr Flores' knowledge to new technology and his accuracy and passion to his work and care for his patients. HIGHLY RECOMMENDED read more

One of the worst experiences for my family. We are new to the area and my husband saw great reviews for this locations. He made an appointment for him and myself Lasik evaluation. As well as son new glasses. 3 Appointments! We get there beautiful office even have my favorite Prada glasses. My son and I were taken back and everything was going good until I heard my technician say to the one who was working with my son. Hey! He is under the age of 18 dont do that test on him!!! I was like what! Anyways we were taken to room 3 to wait for doctor. I was so grateful and appreciative we had an amazing Dr. so inform and really made us as patients feel very informed and comfortable. Unfortunately his ill inform front office staff did not make the correct appointment or probably even listen to the patient we were not there for lasik. Anyways I was pleased with dr so I will purchase new pairs of glasses anyways. Now it all goes downhill I was done with my appointment but son and husband were not Dr. instructed me to go browes glassware. As i walked to the front office my daughter was visibly upset. She grabbed me and whispered to me that his ineptitude staff proceeded to laugh and speak ill of my husband who stumbled and fell into his chair while i was in exam room. I got up to speak to office manager and she was quite apologetic and said she will handle it. She did and I trusted she would. As i sat waiting one of the gals who is in this photo tried to half hardy apologize. She said she did not see my hubby nor make fun or talk about him. She did say, well we saw his expression (remember she first say she didnt see him). They laughed when he stumbled and said a bad word she could not say. I said what she said he said oh shit.... so i guess she has the mentality of 10 year and couldn't hold in her laughter. So i asked my daughter are you lying to me , she said no i am not. I asked agian and she well yes we did laugh and we did say something but then another patient came in!!! I was just about done when my husband called me to look at new glasses. I couldn't justify spending ALOT OF MONEY mind you name brand frames, contacts, safety glasses, tinted lenses and scratch guards for 3 or more pair. I finally told him what happen and we decided to leave we paid our copays and walked out. They obviously do not care about patient nor purchases we were going to make. The doctor was amazing Unfortunately the front office can ruin his business with how immature they behave. My husband works with a union and we could have referred many new patients but sadly I wouldnt want anyone else to feel the way my family felt. With eye doctors there are so many choices and selections we dont have to be customers. read more

Fontana Optometric Group - This unprofessional office staff apologies for laughing at husband and speaking about him in gront of my daughter and other patients. - Optometrists Near Me - Fontana, California

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Super friendly staff and they have a big selection. You do have to make an appointment in advance due to COVID. read more

Our family of six had our 2nd appt scheduled with this office. My husband and I both took off work to be at this appointment, and we pulled our four kids out of school early. We arrive and they tell us they're short staffed and overbooked so our appt was canceled without warning. When asked why they couldn't have at least called to tell us, the response was we are too short staffed. Is our time not worth anything at all? read more

Came to this place in 2017 love the exam and in addition a wellness Exam they provide with a machine that takes an ultrasound picture of your eye. No drops to dilate your eyes if not necessary from the front staff to back and Doctors great service all the way around. Just came in this year for my yearly check up. The information that is provided to get the most of your money with any available rebates is phenomenal. I love the attention to detail they provide. Placed my order for contact received that at home via fed ex two days later. Thank you guys for the great work. read more

Fontana Optometric Group - Here for my contacts appointment. - Optometrists Near Me - Fontana, California

Everything about this office is awesome! From the customer service and office staff to the Doctor's and med students. Everyone is very warm and knowledgeable. The office itself is also very clean and modern. I enjoy every visit with this office and look forward to my annual visits! read more

Love the Doctors but I can no longer tolerate the front desk staff. The ladies at the front desk are not friendly and are more concerned with working on the computer or talking with one another than greeting customers. I have been a returning customer for many years, falsely believing things would change. However, the final straw came for me when I checked in to pick up my glasses by signing the sheet on the counter. I waited ten minutes before an employee came out of the back and greeted the next person who just walked through the door, then proceeded to help them. At that point, still no one acknowled my existence in the office, with only one other waiting customer. When I questioned why that person was helped before me to pick up their glasses, I was told I had to wait for the employee to finish with that customer. Furthermore, every time I order glasses or contacts, the typical time I am told for my order to be ready is two weeks. This is sometimes difficult when I need a new glasses prescription, but they have always had trial contacts to hold me over. The worst part of the ordering process is that my family's glasses orders have NEVER been ready on time; nor have I received any communication regarding my late order. I have to call to find out, "they should be coming any day," when, in reality, it takes at least a week longer to receive glasses. We have even gone so far as to call before the expected delivery date to check the progress, and told, "the order will be here when you were told." Yet, the glasses order still did not arrive on time. It has been disappointing every single time. On a positive note, every opthomologist is excellent and they strive to use new technology, which I truly appreciate. Every doctor I've seen has been nice, friendly, thorough, and great with my young kids. They are the only reason this review is three-stars; truly, they deserve six-stars on the five-star scale. However, after years of terrible front desk service and consistent late deliveries, my family have taken our business elsewhere. read more

I will say this. The staff is just fantastic, everyone in that office from the receptionist to the people who help you pick your glasses and order them they are all great. I had the pleasure to be helped by 2 male and they were great.!! place is super clean, and they make you feel welcome. The most important thing " QUALITY TIME" they don't rush you, and they let you take your time to pick you glasses and talk to them about your concerns. EXCELLENT STAFF!! thank you to all of you. The Doctors are great. I have seen the same doctor and he is just great , I'm happy with my glasses, and trying my new contacts to see if they work. I think I'm very happy with the service from every one in that place. I will recommend this office to all new patients and also the prices are good, I did compared prices and they do not over charged. VERY HAPPY CUSTOMERS AND THANK YOU FOR THE GREAT SERVICE. read more

I came in for an eye appointment and they were able to check me in and get me with the doctor very fast. This place is very clean and well-run. All of the doctors are great. I really appreciated Carlos. He was very professional and was able to set me up with a new pair of good looking glasses!!! This is the place you want to be for eye care. read more

Love this place so much! Staff is so kind and obviously helpful. Doctors are great and informative. The place that I highly recommend to my family and friends. read more

+ they seem to have a lot of openings for appointments which is good. - After I was assured that my insurance would be accepted before booking an appointment, I was told otherwise just 5 minutes before the appointment. They said that they do not accept my insurance. The optometrist, in a patronizing manner, said that they'll give me 10% off since it went down like that. My experience with them felt gimmicky and I opted to go elsewhere. I have SUCH a busy schedule, which is why I ask a lot of questions before booking any appointments, so to have that be said to me was very frustrating and inconvenient for the world we live in today. Simply unacceptable. read more

I'm happy to say after visiting Fontana Optometric Group, my vision is now FOGgy! F.O.G. rocks! I visited Dr. Jason Flores and he made me see 20 / 20, no lie. During his intense examination of me, we settled on a prescription that would provide awesome performance for performance motorcycle riding and long hours in front of a computer. The testing machines here are current and clean, and I was really excited when Dr. Flores showed me imaging of the inside of my eye. Very cool! Frame selection was honestly a little daunting, but the smiley Indian dude made the process a breeze. I finalized my selection to 8 sets of frames, and he gave me honest feedback which I appreciate. Check-in, initial testing, exam and frame selection were all super smooth and staff all around were extremely professional and friendly. read more

Called in last minute for my Father, they were booked but the lady I talked to was able to get him in! Great service, thank you!

I was travelling from northern California to a memorial service in the Pomona area when I realized I had left my spare pair of contacts at home. I contacted Fontana Optometric Group to see if they could help me with an additional pair of contacts. Although there were no available appointments, the front desk receptionist was able to get me in to see Dr. Leo. In no time at all, they were able to assist me. I cannot say enough.....5 stars to this group of excellent staff and exceptional, understanding of the doctor. If I lived in the area, I would definitely be an appreciative patient! Thank you again! Oh, I neglected to add that I was not charged for the office visit or the contacts.....can't beat that for customer service!! read more

Very helpful and very fast , nice atmosphere. Great spot for anyone looking for new eye dr!

Hands down the best eye care center I ever went too. Which by the way is a long time, I have been wearing glasses since 2nd grade. Dr Leo took his time with me, listened to my issues, and even doubled check to make sure everything was accurate. As a new patient, I was able to complete my profile online. The wait was minimal. With my eye exam they took X-rays of my eyes. Yah! No more dilation. The optometric center has many options (of glasses)to choose from. I have a high prescription and the optician told showed me a way to get my computer glasses for 1/3 the cost. I Got the lenses for free. Great friendly service. Would definitely recommend. read more

Highly recommend this location I needed contact lenses immediately and everywhere I called couldn't help me due COVID appointments were weeks away how ever I spoke to Karen over the phone she was very kind and listened to the situation I was inn and helped me out Not going to any optometrist from now on Thank you Karen read more

Took longer than a month for my daughter to receive her glasses. We had booked an appointment and still waited half an hour to be seen. When we ready to pick our glasses I had to get someone's attention to help us and they were calling people to help them even though we were there first. Finally had to tell the guy "can you help us we just want to get out of here". read more

I've been a contact wearer for 56 years..... Two weeks ago was introduced to a new contact. "Scleral Contact Lens". Been wearing about 9 days now. I believe I can be the poster person for this contact. I have only one eye vision and that eye is extremely hard to fit. This contact does NOT touch the eye itself, but has a lubricate between eye and lens. I can wear many hours with no problem. My vision in this eye has never been better. Thank you Thank you Thank you. PS Best part my insurance paid in full. read more

I cannot recommend this place enough. I haven't seen an optometrist since before COVID and was worried my vision had changed dramatically. The staff was amazing. They checked my coverage and even my current glasses prescription. The doctor was great and answered all my questions I had regarding screen use and prescription changes over time. My favorite part, of course, was choosing new glasses. Dennise was absolutely wonderful!!!! She was extremely thorough and double checked my coverage and explained what was included and what wasn't. She was professional while being down to earth and truly made my experience enjoyable. She made the daunting task of picking out glasses and sunglasses fun. She helped pull out glasses that fit my style and budget (she also saved me from explaining to my husband why i needed Gucci or Tom Ford glasses). I walked out completely satisfied with the entire appointment. I will definitely be returning next year. read more

I have been coming here for a year! I love the cleanliness and the set up they have here. Booking appointments and having text reminders is so helpful as well. I compliment the staff here - they are always kind and helpful. Karen was amazing and so helpful and kind! I was the last person here with my husband and her and a gentlemen I do know know the name of were so informative and did not make us feel rushed at all! They were great! I will continue to come here and I have referred my family to this location as well! Cheers! read more

Made my appointment on a Wednesday for the following day Thursday. I came in Thursday and got treated well, friendly personnel. My contacts came in the next day! I have my contacts today (Friday!) absolutely fantastic great people. For comparison Kaiser optometrist couldn't see me till +2weeks!! read more

I went to this location for the first time today and I am really happy with how my visit went. I went in for an eye exam and the optometrist was super nice and helpful with helping me choose the right contact lenses. The whole staff was very friendly and welcoming. I will definitely be going back and will recommend to anyone looking for an optometry visit. read more

Fantastic business. To think that I suffered so much going to the optometrist office at Costco that has two seats. This location was roomy, inexpensive and has a dedicated staff who show up to work wanting to take care of their customers. Thank you. PS: will definitely be coming back. read more

The only reason they are getting 2 stars is because the contacts are awesome! I have a Astigmatism ( sucks) there is only 1 company that sells colored contacts for anyone with that conduction. This is my second year going with This optometric group but next year I'll be going with someone else. I order 4 boxes of contacts which is a total of 588$ I said FIVE HUNDRED AND EIGHTY EIGHT DOLL-HAIRS that's a lotta moolah just to see . I was so excited I didn't realize there was nothing else in the box .... now I'm aware no company is required to tell you thank you or send you free gifts ....but I'm also aware that costumer service and appreciated repeated business used to matter even if you are not actually in person. Seriously I just dropped $588 and no free contact cases or fluid on 4 packs of contacts that's just sad. I'll be getting my contacts elsewhere. read more

Excellent service!!! It was my first time going to the office and everyone from the Doctor to the staff were very friendly and had outstanding customer service. I will definitely be coming back. read more

Found this place through my insurance and decided to give it a try because of the reviews on Yelp. I really enjoyed my visits...the initial exam was great and the doctor that saw me was very friendly...my second visit I went for my contact follow up appointment and I was seen by a different doctor which I also really enjoyed he took his time to get the perfect prescription for me! Really recommend this place :) read more

Definitely have to recommend Dr Leo! He is the only optometrist who recommend for me to wear a mono soft disposable contact lenses. He listened and helped to see the world in another level. He actually helped me to decide on getting Lasik done mono-vision. As for the other staffs, good with a sincere friendly smile and acknowledge every customers. I was even pleased when the manager approached me to thank me for the feedback prior to this one! She wanted to know how they are dong! A surreal moment took me by surprise not knowing what was said someone listened :) read more