The customer service is always good. The Wong twins are exceptional professionals. I trust in…read moretheir care of my grandsons needs. Margaret W.

the staff here is amazing they always take care of me and my family that's why I always come backread more

I honestly love this location so much, I use to do all things concerning my glasses with Costco but…read morea buddy recommended me this place after a couple beers at Septembers (in the same shopping center) and I've been coming here ever since. The workers are cool, if you have an appointment you'll be in and out, shout out to my buddy for putting me on!

I received a text that I can pick up my glasses and it gave me their business hours including…read moreSunday 1130 to 5 PM. website also gives me Sunday hours of 11:30 AM to 5 PM. I get to the store and the store is closed

It's December 26, 2025. Friday. We called the phone number and an Artificial Intelligence voice…read morefielded the call. We asked if the office was open and whether we could pick up our glasses. AI said the office was open until 5:00. So we showed up at 3:30 and signed in. Promptly we were told by the real people there that they were short-handed and if we wanted to pick up our glasses but not get them fitted, we can take them and come back later. LOL This was a fine reputable business under Gary Freestone and his crew, but ever since this corporation took over, it's been nothing but bad service. Freestone is gone and so are his wonderful and helpful employees. All that is left are apologies. I expect that we shall be looking for a new optometrist next year.

This was my first visit at NorthPointe. The building the office is in is old but don't let that…read morefool you. NorthPoint is located on the 2nd floor and the optometrist suite is very large and modern. They have the latest equipment and looks to have a very large selection of frames to choose from. I especially like the automated assistant used when you call to make an appointment. They do text reminders and you can complete forms online. The optometrist at NorthPoint is great!

They are always nice and my son feels comfortable. Thank you…read moreall staff. I appreciate your care.

This was the first time I visited and purchased from a Walmart Vision Center, and I can happily say…read morethat it will certainly not be my last! I was greeted by Tad (Thaddeus) who was not only kind but exceptionally helpful in assisting me with acquiring my first pair of smart glasses (Ray Ban Meta Gen 2). I would encourage anyone in need of a pair to visit them--you will not be disappointed. Thanks a ton, Tad!

I bought a pair glasses that ended up breaking and customer service was cool enough to give me a…read more50% discount on a new pair! love their product!

This review is specifically for my experience with Delfinia. Came in for an adjustment and she took…read moregreat care of my prescription sunglasses, was kind, personable and swift. Thank you so much Delfinia!

Its been a while I have seen customer reps take the needs of customers as a priority! Their service…read moredef exceeded my expectations in all departments: 1) excellent customer care 2)very efficient and prompt-got two pairs of prescription glasses ready in 2 days 3) great product quality 4)best deal i've found in inland empire 5) makes you want to go back. Highly recommended!

The service and expertise is amazing, I've gotten my daughters glasses twice from "20/20 Vision"…read moreand the process was simple and quick each time. They have a variety of brands and styles, I recommend to everyone.

Awesome job Visionworks. It's bright, clean and nicely decorated for Christmas!…read more Very helpful, friendly and professional staff. Easy first time patient check in procedure on the iPad. Eye exam was very informative and doctor took time to explain details of eye scan results. Great!! Picking and choosing eyewear was DIY which I like. Took time I need and the staff provided benefits print out to better help me stay within budget. It's in a busy plaza but with plenty of parking spaces.

I had just went there the other day for an appointment, and for some reason upon arrival they told…read moreme my zip code is wrong in my insurance and said we cannot do the appointment. The lady there didn't even want to help me dive deeper into the issue, she didn't even give a possible reason as to why a zip code would prevent me from being seen? I have literally had the same zip code for the past few years so why would it be different now? I have had nothing but issues at this place, I decided to go elsewhere and had no problems there!

It was my first visit to with Dr. Nguyen. The office was…read moreeasy to find and has plenty of available parking. Allen the office manager greeted me on arrival and is very courteous and professional. The office has plenty of seating and I noticed a wide selection of eye wear, informational materials post throughout. My eye exam with Dr. Nguyen went very well. The Dr. is courteous and professional. Thank you Dr. Nguyen and staff for a pleasant visit.

I am a VA patient and for the entire month of June and July they were closed with the exception of…read morea handful of days in July. I made an appointment and they had to call me the morning of said appointment to inform me the doctor didn't show up to the office. This caused over a week of delay to get my glasses that I desperately needed to see. I called the VA and explained to them the unprofessionalism of this location and was referred to Vision Express Optometry where Dr. David Shin did an amazing job in assisting me. Not only was he capable of showing up for his patients; his staff are extremely well trained and know how to follow up with their patients. They gave me an immediate appointment and was able to get my glasses in a couple of days vs a couple of weeks! I DO NOT RECOMMEND THIS LOCATION!

I would like to take a moment to thank Fontana Optometric. Every body there are so professional and…read morethey don't care about your race, color and/or ethnicity but care about to give the best service in Fontana and not just Fontana area but remotely areas as Arizona, San Diego .. they did an amazing job and not just that they definitely went out an extra mile.. Than you you guys are the best

We use to like it here because of the friendly employees and they use to price match. Seems like…read moreall new staff now. The girl who "helped me" today said price matching is against their policy "because they're privately owned" (while looking at my previous purchase from the year prior-that was price matched) mind you I didn't make a purchase at a different optometrist because I liked this place better. I took a picture of item # to purchase here. Felt like she couldn't be bothered to assist me better & she came off as rude and condescending when she didn't understand my question. we've even recommended family and friends to come here... I will no longer be coming here and I wouldn't recommend this place to anyone.

my glasses broke. I brought them here in hopes they could salavagr them. As i told the front desk…read moreladies. They did not listen nor answer if they could salvage them or not. Instead, they took them to the back and removed my lenses from my original frames. Called my name forty minutes later saying that I need to pay them forty five dollars. I was confused because I only asked them to salvage my frames and they never replied just took my glasses. After I questioned them multiple times they finally admitted my original frames were totaled.If you will. I told them no, thank you because they did this Without asking me. I took my original frames and lenses home. days later i returned for the clear frames they originally offered for forty five and bought the forty five dollar frames 2/3/26 around closing time (against many advisors who told me to just purchase online, which I should have). After I purchased them, the lady who gave them to me said they would be under year warranty.And if anything happened to the frames, just return, and they will replace them for free!!!! Two weeks later, the the lenses I bought from them broke. 2/15/26. So today I go in 2/16/26 and the same front desk ladies say 45$ for new frames that r clear purple. I said the woman who gave these.to me said it a year warranty. If anything happens to the frames. Come back and yall replace them She said yea oh then 20$ I said ?????? I thought warranty was a warranty to replace them but u saying to pay? She said well shipping I said so u saying 20$ for shipping or 20 for frames under warranty? She said, unsure, yes. Smh I took my frames and left. What in the unprofessionalism!!!

Great service and the doctors and staff are amazing! All the girls in the office seem so…read moreknowledgeable and willing to help. I have never experienced or seen anything but great service and friendliness from everyone at the office!