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LensCrafters at Macy's

5.0 (4 reviews)
Open • 10:00 am - 9:00 pm
Updated 2 months ago

Services - LensCrafters at Macy's

Eye exams

Eye testing and diagnosis

Eyewear fitting

1 More Service

Retinal imaging

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Recommended Reviews - LensCrafters at Macy's

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5 years ago

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5 years ago

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4 years ago

hardworking staff especially during covid 19. (kew avenue) thank you!

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LensCrafters

LensCrafters

2.8(125 reviews)
0.1 mi
•$$

The team at the VictoriaGardens location LensCrafters was one of the best teams I've ever…read moreencountered. From entering their store, Francisco was welcoming and helpful with explaining the process of getting my first pair of glasses with them; and was so kind in trying to get me an appt as a walk-in patient. Manny was the one who started my eye exam and was charming, polite and so patient with all my crazy questions about all the impressive tech/machines in their office. The Doctor who explained my test results was professional, thorough and also very kind with answering all my concerns. I wish all my doctors were like her. And to top it all off, Jennifer was the one who walked me through the ordering process for my eye-glasses and was so good at explaining all my options with my insurance. She was knowledgeable and just offered top-shelf customer service. No pressure, no rushing....just friendly and funny, she made the whole experience so easy. From start to finish, I was impressed with the caliber of care with this team. I couldn't have asked for any better....and I've already started to recommend this particular location LensCrafters to all my family and friends. ***NOW, the wait begins.....I'll update this review regarding how LONG the wait is for my new eyeglasses. :)

While there's a ton of mixed reviews, I will say that for MANY years I've been coming to…read moreLenscrafters in Victoria Gardens. They recently moved locations within Victoria Gardens with their present location being purpose built, and very very modern with a lot more of selection. They do have days where there is multi doctors making appointments a breeze, or scheduling with a single doctor. Our latest visit was this weekend for my 7 year old, the doctor had tons of patience, and since my sons vision changed within less than a year so much we're going with the Stellar lens which is an FDA approved lens to help slow the progression of myopia. They no longer offer AAA discounts on exams, but continue to offer AAA discounts on purchases, including their warranty. I really do recommend their warranty for the kiddos, in the event your kiddos scratch their lens it's only $25 for a new set. Or if they break their frames, it'll be $25 to replace them. By the way, Lenscrafters has a policy allowing for 30 days of happiness, so if the lens aren't up to par (your new prescription) or you are unhappy with your frames, take them back and they'll get you sorted with something else.

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LensCrafters
LensCrafters
LensCrafters - The film that we paid for warped/crinkled within 6 months. They don't guarantee their workmanship, you have to pay for that "coverage".

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The film that we paid for warped/crinkled within 6 months. They don't guarantee their workmanship, you have to pay for that "coverage".

America's Best Contacts & Eyeglasses

America's Best Contacts & Eyeglasses

2.7(139 reviews)
2.3 mi
•$$

I've been a patient at this location for about three years and have spent thousands of dollars…read morehere. Unfortunately, my most recent experience was so disrespectful that I will never return. I came in as a walk-in, which this location advertises as accepted. The manager herself told me that if the 5:00 pm appointment did not arrive by 5:10 pm, I would be seen. Other staff reiterated the same thing. Based on that assurance, I waited in the store for about 40 minutes. The appointment did not arrive by the stated grace period. At 5:12 pm, I asked to be seen as promised. At 5:15 pm, the late appointment arrived and was given the slot anyway, and I was bumped--despite the manager having explicitly told me the appointment would be mine if the patient didn't arrive on time. Notably, the manager was no longer present by the time this happened. When I calmly explained why I was upset, the response was dismissive. The doctor was shockingly unprofessional--rather than listening or attempting to resolve the issue, he repeatedly said he "didn't know anything about that," rolled his eyes, turned his back on me, and ended the interaction with a sarcastic "Have a nice day." This wasn't about being a walk-in--it was about being given a clear promise by the manager, waiting in good faith, and then being treated with indifference and disrespect when the store failed to honor its own stated policy. I expected far better treatment as a long-term patient. If you value clear communication, professionalism, and basic respect for your time, I would recommend going elsewhere.

Don't hate! Appreciate This place is not as bad as…read moreeverybody wants to say if the customers would stop interrupting when they walk in then the eye exams wouldn't be so long

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America's Best Contacts & Eyeglasses
America's Best Contacts & Eyeglasses
America's Best Contacts & Eyeglasses

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Sunglass Hut - Return Policy

Sunglass Hut

3.4(27 reviews)
0.1 mi

This is awful I've driven twice 12 miles to pick up lenses…read moreand it's closed But your website says open Why can't u do a better job in keeping the website up to date Closed - now I learned for remodeling But no one changed your website It's really a poor way to conduct business. Terrible pr

We were walking around Victoria Gardens after eating gelato and wondered into Sunglass Hut, mainly…read morebecause I wanted to see the new Ray Ban Meta Displays. Walked in around 7 in the evening and was greeted by Verron who informed us that the only place that carries the new Ray Ban Meta Displays was Best Buy and you have to be fitted for it, you can't just walk in and buy a pair. In the meantime, we got to see the Oakley Meta's and the frames weren't as bad as I thought they would be. I was imagining the Oakley Meta Collab would be all face shields with chromatic iridescent lenses, but only one pair was like that and it wasn't in store. We started trying on different pairs of glasses to just to get a feel for what works and also what the latest styles were in frames. I was shocked at how many Ray Ban frames were literal throwbacks to the late 90's frames. We asked Verron what his picks were for stylish frames and he opened the vault door and lead us down to the super opulent V.I.P. show room. Well actually, he opened one of the mirrored walls, but it felt like we were having a V.I.P experience because he started opening random drawers and doors and pulling out different frames that were super stylish and that we had no idea about. We had the best time trying on frames with Verron and would DEFINITELY come back and seek him out for advice, but the store was closing so we had to end our fun hunt for the most fashionable glasses. If you're looking for something that fits you, go ask Verron to pull glasses for you and don't do it by yourself. You'll pick ugly glasses if you do.

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Sunglass Hut
Sunglass Hut
Sunglass Hut

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LensCrafters at Macy's - optometrists - Updated May 2026

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