This is awful I've driven twice 12 miles to pick up lenses and it's closed But your website says open Why can't u do a better job in keeping the website up to date Closed - now I learned for remodeling But no one changed your website It's really a poor way to conduct business. Terrible pr read more

We were walking around Victoria Gardens after eating gelato and wondered into Sunglass Hut, mainly because I wanted to see the new Ray Ban Meta Displays. Walked in around 7 in the evening and was greeted by Verron who informed us that the only place that carries the new Ray Ban Meta Displays was Best Buy and you have to be fitted for it, you can't just walk in and buy a pair. In the meantime, we got to see the Oakley Meta's and the frames weren't as bad as I thought they would be. I was imagining the Oakley Meta Collab would be all face shields with chromatic iridescent lenses, but only one pair was like that and it wasn't in store. We started trying on different pairs of glasses to just to get a feel for what works and also what the latest styles were in frames. I was shocked at how many Ray Ban frames were literal throwbacks to the late 90's frames. We asked Verron what his picks were for stylish frames and he opened the vault door and lead us down to the super opulent V.I.P. show room. Well actually, he opened one of the mirrored walls, but it felt like we were having a V.I.P experience because he started opening random drawers and doors and pulling out different frames that were super stylish and that we had no idea about. We had the best time trying on frames with Verron and would DEFINITELY come back and seek him out for advice, but the store was closing so we had to end our fun hunt for the most fashionable glasses. If you're looking for something that fits you, go ask Verron to pull glasses for you and don't do it by yourself. You'll pick ugly glasses if you do. read more

I got the Meta glasses for my kiddo. Great service, got us in and out during a busy time and made sure all of our questions were answered.

I rarely write reviews, but I feel this needs to be shared. My family visited the Sunglass Hut in Rancho Cucamonga on December 22nd, planning to make a $2,500 purchase. While the assistant manager helping us were professional and helpful, another employee, Kalina or Kalia (she was hiding her name), completely ruined the experience. She spoke disrespectfully to my child and, when I asked her to direct any issues to the parents instead, she lost control, yelled, and used profanity in front of other customers. Even her coworkers could not calm her down. Her behavior was unprofessional, aggressive, and unacceptable, and I hope management takes this seriously so no other families have to go through the same experience. read more

Needed new sunglasses, had never been here before but had a great experience. Nelly was fantastic! She was attentive and took her time to make sure I was getting the best pair. read more

Pricella is very pleasant, helpful and greets you with a beautiful smile. She's helped me repair my glasses multiple times.

I really needed new sunglasses and since I had dinner around the area, why not?? I got some nice gold Ray Bans and I am super excited about my purchase. They are also giving out 50% off on the second pair (for selected pairs I believe). Angela helped me out and she is just the sweetest most gentle person! This is the kind of staff you'd want handling your new specs! Thanks for the experience Angela! I will def be back! read more

Don't put your step in Sunglass Hut. I went to One in Macys at the Mall in Main. Bought a pair of Burberry sunglasses which were on discount. Drive back to Brea where I live and decided to try look over some additional pairs in Sunglass Hut. They flatly refused to accept the one I bought barely 3 hours ago saying they see scratches.( There were none)I contacted Macys Customer Service, no help there. I was told to go back to the location where I bought them from, Really? No where it's mentioned on the receipt? Macys shrugged their shoulders off with the fact that the receipt was from Macys. Absolutely horrible customer service when it comes to returns/exchange. I begged for Macys credit in exchange but no help there too. read more

This place is trash. Pleasant experience purchasing. But I go to return the glasses because I found better ones. I bought gucci $400+ sunglasses November 15. Never dropped it. Always wore it and put it back in the case when I got home. I come back December 3 and spoke to a rep at 10am and he cleaned the glasses and said he can't give me a refund. This is the condition of the glasses that he told me he can't refund. This place is bs. I'll be back to talk to the manager. read more

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I bought a pair of new sunglasses from Sunglass Hut using their promo code deal for members. 25% off seemed like a good deal for me, so I went ahead and placed an order online and selected the option to pick it up from a nearby store. I picked it up from the store in Victoria Gardens located next to Macy's Men. All good until... I walk into the store today 05/01/2023 and I was greeted by the rudest worker "AARON." His disrespectful nature is ridiculous and he is not so knowledgeable nor does he know anything about customer service. He took forever to find the my order and once he located my order 15 minutes later. He handed it to me with a careless attitude. I told him that I had paid $5 for a gift wrap, so he went in the back to give his boss a call. He came back out and started talking in a rude manner that this is not the store's problem that I was missing the gift wrapping and started claiming that he can do nothing about it in a very arrogant and rude way. He is such an awful person and made the experience of purchasing my sunglasses so bad. He didn't even try to acknowledge that he should provide the customer with good experience as should be expected. Instead he was saying all sorts of rude comments and started saying "I have been through this before. Who cares." "It happens all the time when I buy glasses from here" "I cannot do anything for you." "I cannot help you" bla bla bla. Tbh I cannot recall the rest of what he said but all I could say was he was SO SO RUDE! I would not recommend coming to this specific store unless you want to be treated like shit. Aaron needs to relearn customer service skills! Besides that, I picked the most gorgeous piece of Sunglasses from the brand Tiffany & Co. I am absolutely in love with the shape, style, color, and size. Also, the price is a great deal given that this is a new release on the Store's website. read more

Small location, only 4 people allowed in the store at once due to covid. They were able to fix my glasses that was a bit bent. But the customer service wasn't that great. The lady seemed stressed. read more

I had such a a great store experience with the store manager and an associate Angela. I had some concerns over an online order that I had made for in store pickup and they went above and beyond to be helpful and answer my questions and just assist me overall. It was my first time shopping with this store and I'll definitely be back! read more

Mike from Sunglass hut was super helpful. Lost a screw in my Raybans and he found a replacement screw and fixed my glasses for me for free. He also switched out my old case for a new one. Thanks Mike! read more

Horrible Customer Service. Tried to buy a pair of glasses and the manager told us they were closed! When there was still about 20min left of the store being open. read more

Terrible customer service! I went in today to purchase a pair of sunglasses for my birthday. No one greeted me for 10 minutes. When someone did finally greet me, I had already picked out the style I wanted but had questions. They sales rep had a very come or go attitude. No real effort to secure my sale or to even help. Needless to say the6 lost my business. The one in Men's Macy's was unfortunately even worse. read more

I got two pair of sun glasses with such a great deal. I have hear good news about sun glasses hut so that is why I decided to give it a try. It worth every penny because of the amazing quality!! read more

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This store is amazing. I get all of my sunglasses from here because their variety is huge and the staff is always so wonderful. Christina is always amazing every time I come in and is so so so helpful with anything and everything. She is very tentative and takes everything very professional. Definitely deserves a raise or compensation of some sort! I am only returning because of her. read more

Very rude customer service. Recently I bought a pair of Miu Miu glasses from them that was a defective pair. When I found out I went back and asked them for a return. The manager and the sales guy were so rude. First they didn't want to acknowledge it then when they did acknowledge that it was a defected pair and it was company's defect. They offered me an exchange only and offered me only half the credit and was very rude throughout and saying they are doing a favor. And given me no option but to choose something that same day in half the value what I paid. So I had to buy another pair of Miu Miu in a hurry since they were so critical and paid the additional price in balance. I ended up buying a pair in much double the price and the shape that don't even feel right for my face. Such a bad experience. read more

Don't buy from this store every manager is on a different page. I bought glasses a year ago and the lenses melted in my bag. I explained this to the sales manager and he told me to bring them in and they'd be fixed. I live in Eastvale so I drove all the way back the next day. And the other manager told me she could not help me that it was not a manufactured issue and to call a number. ( a number that would probably charge me to fix something that shouldn't have broken! ). Then she tried to tell me it was scratched. You can literally tell it melted! That would have been okay if the other manager told me that the day before!! GET ON THE SAME PAGE AND LISTEN TO YOUR CUSTOMERS. Don't waste my time or yours. I won't make a purchase here and to think I was going to buy two more today! Ha. read more

I've been to many Sunglass Hut locations and this newer store is very nice and larger than most other locations. I bought a pair here recently and am very satisfied. read more

Great service, Christine was very helpful and pointed me in the right direction. Very friendly staff, didn't make us feel pressured to buy. Will return for future purchases. read more

I came to buy a pair of ray bans since i lost mines recently. Lindsey was very helpful and nice, i love my new shades

I needed to exchange Ray-Ban sunglasses I bought as a Birthday gift and went to multiple sunglass huts to see what our options were in a second pair. Came to the Victoria Gardens store bc was told it had the biggest selection. This was our absolute last stop for these glasses! Not only was Amber helpful and attentive, she made sure to put our second selection on hold for us without being asked as "we did our " let think about it "walk on what to do and seeing as she wasn't there upon our return, I assume her shift ended. Coming from customer service background, I found the extra effort and communication with other members of her team left a lasting impression. Kudos to her and them for their EXCELLENT CUSTOMER SERVICE read more

Manager lady really rude !! The customer service is horrible!! The worker there scratched my sunglasses n not say sorry wth . Staff was okay poor management. read more

I went yesterday to the Victoria Gardens location . Had excellent customer service from the gentleman that works there. They also had a great selection of Ray Bans ! read more

This comment is for the sunglass hut in Macy's. I went in as they didn't have the glasses I was looking for cuz they were last years model. She called and searched until she found them for m. Thank you Patty! read more

I went to Sunglass hut today to purchase sunglasses for my husband. I had recently purchased a pair for myself and was extremely satisfied with the customer service I received from Andre so I did not hesitate to go back to this location. Andre was very helpful and knowledgeable! read more