We were looking to buy the meta vanguards. Sergio was so helpful and didn't make us feel rushed to make the big purchase. Unfortunately we didn't buy that day. We researched more about them and came back to deal with Sergio. He wasn't in any time we came in. All I can say is the customer service was HORRIBLE! These employees were down right rude. I literally was asking a question when the female just walked away from me! But thankfully Bestbuy took mine business with no problems. Love my meta vanguards read more

We shop here very often and would consider ourselves loyal customers, but have ever yet to post a review. Today, we received great service from Michael. We went in to exchange a pair of sunglasses and he heard our needs and offered the perfect suggestions for us, even pulling items from the back to fit our needs. Absolutely went above and beyond. Thank you Michael! Oakley is lucky to have you on their team!! read more

The store is well stocked, easy to get to and the staff friendly and helpful. Went in for a gift for my husband and Michael was so helpful and knowledgeable. He went above and beyond. So much so we went back a few days later for new lenses on my daughters Oakley's (didn't even know this was an option until he helped us). Plus a pair for my son. Highly recommend this location and if you get to work with Michael you are lucky! The best experience in the store in years of going!!! read more

Got some shades here and Brandon was really helpful in adjusting the nose pads to make them fit

I was dire need of a new pair of glasses "Cesar" was exceptional in assisting me with my purchase today! Thank you Cesar for excellent customer service today! read more

It's Oakley so quality is great for sure just wished the service side was a little better. I've had orders lost, wrong items ordered by staff, delays and I'm always met with unapologetic staff and a lack of care for the inconvenience. I've spent a lot of money here or glasses and warranties so just wish they treated returning clients better than they do. Staff has never been rude so that's why I will at least give them a 3 star. read more

I had excellent customer service today from Michael. He helped me with a custom prescription order for some new lenses. He gave me some great suggestions and was very helpful and courteous. He is a great asset to have at this store. read more

I came to Oakley looking for prescription sunglasses that met my needs for daily life. I set an appointment with Andreas and he was the best man. I wanted something to use as a daily wear, but that I could also use on the occasional golf outings. He knew exactly what I needed and led me in the perfect direction. He was super personable and made the whole experience feel like 2 friends talking. I will definitely be back for a second pair. Thanks again Andreas! read more

This is definitely the best Oakley store I've ever been to. Shawnas great attitude and customer service made my visit complete by customizing the frame and lens as I wanted them. I tried a few on display but wasn't to happy with what was in stock. Now I can't wait for my Turbines to arrive! Also, the store was very Clean and Organized, Employees wore their mask and only allow 4 customers at a time. I'll definitely be back for accessories! read more

Shawna and Nick set me up with an awesome pair of shades. Thanks so much for the great service and competitive prices! read more

Oakley - Shawna and Nick set me up with an awesome pair of shades. Thanks so much for the great service and competitive prices! - Eyewear & Opticians Near Me - Rancho Cucamonga, California

Didn't know what I wanted, Ashley was super friendly and helpful! Would recommend going to this location!

This Oakley Store is located at the Victoria Gardens Shopping Center, specifically a couple doors down from The Art of Shaving and L'occitane. When I came inside this store this afternoon with my husband, we were immediately greeted by Lee, the employee behind the counter. What brought us in today is the on going family & friends' sale (30% off all purchases, through April 1), so thought we would just browse to see if there is anything we would want. Now one thing I have to mention is that Oakley is wonderful at offering sunglasses and glasses frames (for prescription lenses) for those that may be lacking a nose bridge, Asians in particular.... this is why they have a particular "Asian Fit" line for this reason. Now being Asian, I have this problem when I wear glasses and sunglasses. Both will slip off my nose, which is quite annoying. With "Asian Fit" frames, the nose piece extends out a little bit further and may have an added nonslip grip on the nose and on the arms of the glasses. This particular location has a bigger selection of glasses and sunglasses than the location in Glendale (was just at that store yesterday) so I was more than happy to find a pair of sunglasses with the "Asian Fit" feature and decided to buy it (was originally $130, prior to tax, but came out to $91, prior to tax, with the family & friends' discount. My husband also decided to get a pair of sunglasses with polarized lenses. What is really neat about getting sunglasses at Oakley's, you can customize it to the colors you like. So my husband picked the frame style and color, lens color and the "O" sign on the side of the frames color as well. Customizing your sunglasses actually does not cost extra and the employee in the store can put it together for you right then and there (So you do not have to come back another time to pick them up). After the discount, my husband's sunglasses came out to $140 (prior to tax). Lee, the employee who took care of us, was very helpful and patient as my husband was deciding between a few different styles of sunglasses and colors. He gave my husband the attentive service and attention during our entire visit. He was also very easy to talk to and was excellent at answering our questions. Because of his service, I will more than likely come back to this particular location for my future Oakley in store purchases. read more

I bought some custom made sunglasses here in late December for over $200. But I also saw a jacket on sale for half off that I liked but wanted it in black. I asked the sales people and they promised to call me when they got it in. Three weeks later they still haven't called so I drive over and ask about it. they still had my particulars but didn't have the jacket. The girl at the counter said she could order the jacket. But when I asked about the sale price she said no deal. It's pretty bad customer service when they mess up and then refuse to clean up or even apologize after the fact. I could have gone to another store, and gotten the jacket at the sales price. Instead I trusted these guys and now they insist on full price. Two thumbs way down. read more

Oakley - Eyewear & Opticians Near Me - Rancho Cucamonga, California

Right when we walked in we were not greeted so we already the employee was annoyed clearly. We came in to switch out lens on glasses that were purchased here. We asked and the employee was like well what do you want like dude we just told you what we needed.. then he didn't show us options! Like are you clocked in or not CESAR! ugh! Wby work if you can't satisfy customers that are paying money for this shit. Horrible experience. Make the drive to the other store. Didn't offer to replace lens either. Until I spoke up then he was like oh okay.. like why have bad energy if you don't like when I do it back! read more

I love oakley products and will always come in here if I'm at the gardens. Every time I come in the staff is always super nice and smiling. This last weekend they had an awesome special, which I was able to get 40% off my entire bill! So I got my future wife her first pair of Oakleys that she wanted, and of course a new pair for myself. They even through in some soft cases to make the deal even better. Thanks! Life time Oakley buyer read more

Oakley - Bat wolf with American flag icon. Matte black with black polarized lens - Eyewear & Opticians Near Me - Rancho Cucamonga, California

My husband and I went to this store to get some new Oakley's for him, we were greeted by Manny, and I can't say enough good about him, he was very kind and sincere, also the store manager was great to, they didn't rush us and we actually had a nice time talking with them . And also my husband got some great glasses at a great deal! read more

This Oakley store is one of my favorites in so cal! I've been to ones all over and hands down this location has the best customer service! They greet every customer as soon as they walk in the door and ensure that you leave happy every time you walk out! The last time I went in Manny helped me pick out my most favorite pair of sunglasses, the quality of them, my ray bans could never hold up like my oakleys do! Definitely a great place to stop in and make your permanent Oakley store!! read more

Best oakley in SoCal ! Genuine workers. Friendly service and prime knowledge on the product !! This oakley store makes sure the customer knows about the product they're buying and makes sure the customer is not Pressured and leaving happy. Friendly warm and all around great charactered staff. read more

Went in to purchase a back pack and get my Turbine glasses warranted. The rubber piece had torn. Manny helped me out and took care of it. He was very helpful and professional, they definitely have my business for life. I have bought 3-4 pairs of sunglasses there and clothing and have never had a problem. Highly recommend them!!! read more

Manny and Christian hooked it up. I have been buying Oakleys for about 10 years now. This is by far the best store I have been to. I was looking for some Oakley accessories that are no longer available and they found it for me. These guys are helpful and down to earth. 5 stars for these guys for going above and beyond. This is now my only Oakley store that I will shop at. read more

Loved the staffs customer service and the shelf's were all stocked, the best Oakley store I have been to

My husband and I went to this location today; both with the intention of purchasing sunglasses. We were approached by an employee who haphazardly directed us to sunglasses that I was interested in. He simply pointed in the direction of the glasses towers, but did not lead us there. After repeatedly asking this employee where EXACTLY the glasses were, he seemed too distracted with chumming it up with other male coworkers behind the register desk, as well as non-employee female subjects. This was extremely irritating, as we did not feel of high-priority for any employee present. It really would have been nice to have an engaging salesperson to assist us, rather than feeling like we were interrupting a tinder date. Needless to say, we left the store very unsatisfied with the unprofessionalism and poor service. read more

Great customer service by the crew at this location Manny, Nick and Ashley thank you so much for taking the time to give Joe and I a class on 1O1 "Oakley". After 3 hours of shopping in store we both walked out w/a total of 5 frames and goodies. Made the experience comfortable and didn't feel like we were hesitant to spend the money. Thank you again Manny and the crew. read more

Love this store! Staff very helpful and polite! Been going here to get most of my glasses! Large variety of stock in the store. read more

Horrible customer service, one of the associates told me they didn't have what I was looking for, but saw some of the style I wanted on the sales floor. Never want to refill the bottle of cleaner that they said they will refill whenever you run out, twice now they've sent me to sunglasses hut. And the associate was very snobby, acted like he was too good to help me, I'm going to find a new store, I'll never go back to this store again! read more

Manny and Shawna were absolutely AWESOME! Took in a pair of Oakley Turbines which were problematic and within 10 minutes, vòila! They were repaired and professionally cleaned. Now THAT'S what I call good old customer service! manny and Shawn ROCK! read more

This store and staff went above and beyond normal customer service. Greeted when entered, law enforcement friendly, and just overall cool people. Will return and recommend! read more

I have recently been looking for a good pair of sunglasses and I stopped by the Oakley store found the perfect pair. The customer service was excellent. Love my polarized Daisy Chains read more

Oakley - Love my polarized Daisy Chains - Eyewear & Opticians Near Me - Rancho Cucamonga, California

I was at first excited to want to learn about the specialized sunglasses. Since I was not familiar with the products, I had to ask questions. Employee, Kristin, was not patience and was frustrated with me since I could not understand the a certain lenses are good for trail riding instead of road. The other employee appeared to be more friendly, but was not the one helping me. Kristin needs more training in customer services. read more

First of all I really like my new pair of Oakley's but, at the price of being double charged it wasn't the best experience I've had with Oakley. After showing the cashier my double charge right after the purchase, she informed me that I would need to wait and see if one was voided. If so, I would need to call back and they would be able to fix this. So once both payments posted , I called the store back and was informed that I would need to come back to the store and, "If they couldn't fix it I would need to speak with my bank..." either way be carful, and maybe have some cash on hand before you purchase at this location ... read more

Oakley made quality sunglasses in the past and would replace frames-lifetime. Now there is a warranty qualification litmus triathlon to prove your glasses were not broken because of manufacturing. I dropped my oakleys three feet and the frame cracked: seems like bottom-dollar plastic to me. I remember when oakleys could be dropped from an airplane (literally--my extreme adventures tortured oakley products) and the frames would not break. Seems that Oakley and its shareholders may have succumbed to the "we must stay competitive in the current global economy" greed-based-propaganda. I am finished buying Oakley products for good! Ciao! read more

We just visited this store in Victoria Gardens. Our plan was to buy new lenses for an existing pair, however, the young woman who helped us - Shauna, provided us with some great options. We ended up getting replacement lenses - polarized & prism AND buying a great new pair of Double Edge sunglasses very pleased with our purchases and the excellent customer service we received. read more

I bought a pair of Custom Sutros. I am a die hard Oakley fan. And these glasses are amazing, as are all their frames , but the employees were phenomenal. The associates helped me out and made sure to spend a near hour with me finding the right frame and finding the right colors. Literally an adult LEGO store but for glasses. The dudes that work there are super chill and cool. Made me feel like a person not a paycheck or their commission. My new Oakley home ! read more

Nice guys but terrible service, didn't seem to know much or know how to assist. I had to let them know it was ok to call another store to see if they carried what this location didn't have in stock. This review is more of a reflection of poor management - your employees are only as good as your leadership. Take the time to train if you're going to hire young people with limited work experience. read more

Shauna, Manny, and Ashley went above and beyond to help my son with his sunglasses situation. Always the best customer service at this location. Thank you!! read more

Man these employees need to learn how to talk to people. I think you are in the customer service industry? Came in to purchase a pair of glasses and was told no one had these glasses but they could order. After explaining that my boyfriend had tried them on before in another store they were so sure that no one had EVER carried these glasses in store. 100% wrong. I watched him try these one a month ago in the Brea store. The point of this is don't be RUDE. Find another job. You seem miserable and uninterested. read more

My husband needed a new pair of shades. We customized one through their website and went to this store to see if they can do it. The young lady helped with the customization and she didn't make us feel unwelcome with the request. She did it fairly quickly and still helping other customers that came her way. Best Oakley Store! read more

Went to the Oakley store today looking for a few pairs of glasses. A few. I'm always outdoors, and the product has always been excellent. Walked in, no one assisted. At all. One other customer in the store. Never offered any help. I was trying different ones on, and no "can I help you find anything" at all. When I finally did inquire, I was answered rudely and condescendingly. I was told they didn't have what I wanted, and that another product was no longer endorsed. Funny how other stores still have them. I called their Brea store, and was told my product was in stock. I will NEVER shop there again. read more

Loveliest staff, so friendly and welcoming, and always very helpful. Big fan of their products, supreme quality.

Great selection and service! Staff helped me design a custom pair of glasses and educated me on the products.