This is awful I've driven twice 12 miles to pick up lenses…read moreand it's closed But your website says open Why can't u do a better job in keeping the website up to date Closed - now I learned for remodeling But no one changed your website It's really a poor way to conduct business. Terrible pr

We were walking around Victoria Gardens after eating gelato and wondered into Sunglass Hut, mainly…read morebecause I wanted to see the new Ray Ban Meta Displays. Walked in around 7 in the evening and was greeted by Verron who informed us that the only place that carries the new Ray Ban Meta Displays was Best Buy and you have to be fitted for it, you can't just walk in and buy a pair. In the meantime, we got to see the Oakley Meta's and the frames weren't as bad as I thought they would be. I was imagining the Oakley Meta Collab would be all face shields with chromatic iridescent lenses, but only one pair was like that and it wasn't in store. We started trying on different pairs of glasses to just to get a feel for what works and also what the latest styles were in frames. I was shocked at how many Ray Ban frames were literal throwbacks to the late 90's frames. We asked Verron what his picks were for stylish frames and he opened the vault door and lead us down to the super opulent V.I.P. show room. Well actually, he opened one of the mirrored walls, but it felt like we were having a V.I.P experience because he started opening random drawers and doors and pulling out different frames that were super stylish and that we had no idea about. We had the best time trying on frames with Verron and would DEFINITELY come back and seek him out for advice, but the store was closing so we had to end our fun hunt for the most fashionable glasses. If you're looking for something that fits you, go ask Verron to pull glasses for you and don't do it by yourself. You'll pick ugly glasses if you do.

Customer service was fantastic. I came into Quay in hopes that they could make an adjustment on my…read moresunglasses. She did a fantastic job. They are wearable once more. She offered me a discount for a replacement pair if I opted to buy a new pair too. She also gave me a spare sunglass case which is more travel friendly. Thank you so much Quay Rancho Cucamonga!

I want to thank Tatiana!! She was very friendly kind and provided great customer service. She…read morehelped me find a selection of glasses for my mother in law me and my husband. Thank you so much !!

We were looking to buy the meta vanguards. Sergio was so helpful and didn't make us feel rushed to…read moremake the big purchase. Unfortunately we didn't buy that day. We researched more about them and came back to deal with Sergio. He wasn't in any time we came in. All I can say is the customer service was HORRIBLE! These employees were down right rude. I literally was asking a question when the female just walked away from me! But thankfully Bestbuy took mine business with no problems. Love my meta vanguards

We shop here very often and would consider ourselves loyal customers, but have ever yet to post a…read morereview. Today, we received great service from Michael. We went in to exchange a pair of sunglasses and he heard our needs and offered the perfect suggestions for us, even pulling items from the back to fit our needs. Absolutely went above and beyond. Thank you Michael! Oakley is lucky to have you on their team!!

We've been fans of Warby Parker from our time in AZ…read more The variety seems better than most retailers. Our Rep/Technician James was super helpful and friendly. We actually drove 35+ miles to get new glasses and we weren't disappointed. Yes, you read that correctly. They're that good. They even mail your glasses to you Free-Of-Charge. Nice!

Irving and AJ are the best. They both have been very helpful and friendly the multiple times that…read morewe've been there for my son and husband. Great customer service. Highly recommend.

DO NOT SHOP HERE! I returned a pair of Tiffany Glasses and was given store "credit" on a piece of…read morepaper which was not honored when I came into the store!!!!! This company is horribly ran! The owner is a miserable person!!!!!!! The quality of luggage is cheap and overpriced..... and sunglasses are overpriced!!!

Bought my wife a pair of sunglasses for Mother's Day, she returned them and was given a PAPER…read moreINVOICE FOR STORE CREDIT..... which wasn't honored when she wanted to cash it in.. the owner is a HORRIBLE PERSON! She stole my $300 ....

The team at the VictoriaGardens location LensCrafters was one of the best teams I've ever…read moreencountered. From entering their store, Francisco was welcoming and helpful with explaining the process of getting my first pair of glasses with them; and was so kind in trying to get me an appt as a walk-in patient. Manny was the one who started my eye exam and was charming, polite and so patient with all my crazy questions about all the impressive tech/machines in their office. The Doctor who explained my test results was professional, thorough and also very kind with answering all my concerns. I wish all my doctors were like her. And to top it all off, Jennifer was the one who walked me through the ordering process for my eye-glasses and was so good at explaining all my options with my insurance. She was knowledgeable and just offered top-shelf customer service. No pressure, no rushing....just friendly and funny, she made the whole experience so easy. From start to finish, I was impressed with the caliber of care with this team. I couldn't have asked for any better....and I've already started to recommend this particular location LensCrafters to all my family and friends. ***NOW, the wait begins.....I'll update this review regarding how LONG the wait is for my new eyeglasses. :)

While there's a ton of mixed reviews, I will say that for MANY years I've been coming to…read moreLenscrafters in Victoria Gardens. They recently moved locations within Victoria Gardens with their present location being purpose built, and very very modern with a lot more of selection. They do have days where there is multi doctors making appointments a breeze, or scheduling with a single doctor. Our latest visit was this weekend for my 7 year old, the doctor had tons of patience, and since my sons vision changed within less than a year so much we're going with the Stellar lens which is an FDA approved lens to help slow the progression of myopia. They no longer offer AAA discounts on exams, but continue to offer AAA discounts on purchases, including their warranty. I really do recommend their warranty for the kiddos, in the event your kiddos scratch their lens it's only $25 for a new set. Or if they break their frames, it'll be $25 to replace them. By the way, Lenscrafters has a policy allowing for 30 days of happiness, so if the lens aren't up to par (your new prescription) or you are unhappy with your frames, take them back and they'll get you sorted with something else.

This review is for Hannah only…read more I have never visited this location, but she told me this was her "home" store when she helped us at the Outlets of Orange a couple weeks ago. She was bubbly, friendly, and very knowledgeable. I was sad to hear that she worked all they way in Ontario, as we are in OC. I hope that I see her again, and she is a great example for anyone that works in customer service. Thank you Hannah!

unprofessional, impolite, incompetent and unkind worker. I went for a simple fix of lens for a…read morerayban under warranty. She was not able to do it, she was aggressive and rude. It took another technician exactly one minute to fix it in another store. Simple loose screw. They should be ashamed to hire people like her

Killing some time before a movie, and decided to see what's new at the Oakley Vault. Not only are…read morethere tons of sunglasses, but they have t shirts. backpacks, and more. As we were browsing around, we learned they also have an onsite eye doctor to service those interested in eyeglass frames. Who knew?!!! We didn't buy anything, but this hidden gem is a great find at Ontario Mills.

I'm usually a fan of Oakley. On previous visits to Oakley Vault stores, we've made many purchases…read moreat great deals. So when we came across this branch at the Ontario Mills Outlet Mall, we stepped inside to see what we could find. The store looked fine inside. Merchandise was well organized and fully stocked. Prices were clearly marked. Found some fair deals. Unfortunately, the customer service was lacking. The employees spent more time talking to each other than helping customers. That was disappointing. Other than the poor customer service, our experience at this specific store was alright.