Buy online to avoid the hassle with returns with employee Andreas. The customer service from Andreas was unsatisfactory to say the least. Andreas was unprofessional when he chuckled in my face and said he wasn't going to accept my return. He said they were scratched and didn't even show me where they were scratched when I asked him to show me the scratches. It felt discriminatory, It wasn't a pleasant experience. I won't be returning. Buy online to avoid the hassle. read more

Killing some time before a movie, and decided to see what's new at the Oakley Vault. Not only are there tons of sunglasses, but they have t shirts. backpacks, and more. As we were browsing around, we learned they also have an onsite eye doctor to service those interested in eyeglass frames. Who knew?!!! We didn't buy anything, but this hidden gem is a great find at Ontario Mills. read more

Huge shoutout to Maritza, the store manager at Oakley Ontario Mills! She went above and beyond helping us exchange a pair of sunglasses we weren't fully happy with. She took the time to help us find the perfect replacement pair and made sure we got the best deal with all the latest promotions applied. Fantastic customer service--we'll definitely be back! read more

I'm usually a fan of Oakley. On previous visits to Oakley Vault stores, we've made many purchases at great deals. So when we came across this branch at the Ontario Mills Outlet Mall, we stepped inside to see what we could find. The store looked fine inside. Merchandise was well organized and fully stocked. Prices were clearly marked. Found some fair deals. Unfortunately, the customer service was lacking. The employees spent more time talking to each other than helping customers. That was disappointing. Other than the poor customer service, our experience at this specific store was alright. read more

Oakley Vault - Eyewear & Opticians Near Me - Ontario, California

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If you are in the market for prescription eyewear look no further! I have been to this location many times and have always received exceptional service from the on-site optician, Andreas. He is extremely knowledgeable, patient and knows Oakley products inside and out! Each time I have visited the store, Andreas has been able to find me the perfect pair of prescription glasses in a welcoming, yet professional way. I would recommend this store to anyone looking for prescription eyewear...just ask for Andreas! read more

Big thank you to Reece and Nate. I couldn't decided which Pair to get. I wanted a pair of Sutros but the ones I wanted were not in stock. Nate and Harney suggested a different pair and I honestly loved those even more so thank you to both of them! Super friendly I appreciate those two! read more

Their customer service (if any) is the worst. I walked into the store, there were two associates and no other customers but me. Neither of them even looked at me or asked me if I needed help. I felt uncomfortable because they just kept looking at while I was browsing, but neither of them said a word. I left and decided to take my business elsewhere. read more

While 3 of the workers just kept having their conversation, me and my dad were looking for a pair of pants, they didn't greet us nor did they even ask if we needed help. Never coming back again read more

Oakley's outlet store inside Ontario Mills, there are some pretty good deals if you get lucky with your timing, as the good items go quick. The sales staffers are pretty awesome too... I was trying to decide between two pairs of sunglasses, the difference being frame color vs. lens color. So they just popped out the lenses I wanted and put them in the frame I wanted. All for a pair of glasses that were $40 (orig. $120). That's awesome. Oh, and they do sell merch from their current lineup as well. Closest entrance is where AMC and the Nike store are, on the north side of the mall. read more

Oakley Vault - Eyewear & Opticians Near Me - Ontario, California

Excellent customer service! Great employees at this location! I went to swap out shorts for a another size that I purchased from another location and was well taken care of. Quick in and out service. read more

What a great group of employees at this location. Andreas who helped me a few times was knowledgeable, fast, friendly and is good at what he does. It's too bad more stores don't have people like this! 5 stars! read more

While I was waiting for my phones battery to be changed at the Apple store, I went in to try and kill some time here and ended up replacing the lenses on my Oakley's. The service was fast, they had multiple replacement colors, and they were very professional. Loved the quick and painless experience here. read more

I was in a need of a new pair of glasses because I stupidly lost my prior glasses about a week before. The staff here are awesome. I believe it was Angeline that helped me and she was practically running back and forth between the store and the back bringing out different styles. I was a bit bummed that Oakley discontinued the Sliver sunglasses that folded up as I loved how easy they were to transport but that isn't the stores fault. I ended up picking up a pair of Sliver Stealth glasses which I love as they wrap around to block out the sun from all sides. I was also able to pick up a pair of Holston Midnight's (as a backup pair) that were 1/2 price. So two really nice pairs of glasses for about $250 when they retail for over $300. I've bought glasses here the last two times and will continue to come here in the future. read more

CHEAP CHEAP CHEAP! After this trip. I don't think I can shop anywhere else other than Ontario Mills. For those who are looking for a nice pair of driving sunglasses, this would be the best place to shop. read more

I like this store, I usually stop by every time I visit the mills. The staff is friendly and helpful but sometimes they try a little too hard to be helpful. I do understand helping customers is one thing but hovering over me while I'm simply trying to check things out kinda weirds me out. I'm not a rude person, that's why I feel obligated to face them when they're literally 2 inches away from me, like "can I help you with something???....". Somehow they continue talking about their products and I make eye contact bc I don't want to make them feel like I'm not listening because I do listen; I just wish I wasn't listening. Some customers (like myself) just simply want to look at products in peace and compare items and what not without having someone constantly over me. It's worst when I'm with my gf and they're over us and we both can't really "talk" to each other because there's that worker that's right behind us. Good customer service I guess but they need to learn how to respect the customers personal space as well. read more

My favorite athletic pants are from Oakley. They are more expensive but worth it, because I can't find anything that isn't see through. That being said I bought 2 pairs. When I went back for more they told me they discontinued all women apparel . So very very very sad. RIP favorite pants. I guess I'll have to find another way to clothe my thunder thighs read more

I went here to purchase some board shorts. The salesperson was very helpful. Two Oakley board shorts for $20.00,can't beat that! I will be back here when we visit in Ontario again. Thank you for the great costumer service. read more

I needed new sunglasses and there were so many options to choose from, but Javi helped my dad and I pick the perfect one! He was very knowledgeable with all the different features each sunglasses offered and answered every question we had while keeping the store in check with the other customers there. Would definitely recommend going to this shop if you're looking for a new pair of sunglasses. A+ customer service! Thanks again Javi! read more

Isabella you're crazy.. not cheap! I get home and look online to compare the prices. I paid $158 at Oakley vault... they're priced $130 at kohl's and $90 at random stores online. Dang and I already threw the box away so I can't take them back. I'm a dummy. read more

Needed new glasses, found the pair that I liked, was already at the counter and ready to pay but was told by a sales lady that I can get another pair for half off. So I had to go back and look for another pair and finally found one but there was already in line, so I was told by a sales lady to fall in line, which I did. 10-15 minutes in line, a guy just cuts in front of me. I got upset and left the store, not to get into trouble, only to come back. I asked the staff why they tolerate people to just cut in line, only to find out that it was because, Jeffrey the manager was helping this guy. I asked why he allows that, he just rolled his eyes and asked me, what do you want me to do? He became very rude and disrespectful. I asked his last name and was told "none of my business". I ended up leaving the store the second time and won't be back there anymore. I don't ask for Royal treatment, just a little respect. read more

Awesome crew at Oakley Vault in Ontario Mills. Friendly professional staff, we came back in and they remembered us from 3 weeks ago, and quickly helped us resolve an issue we had with a new pair of sunglasses. I ALWAYS have good service here. read more

You get top-notch service here the workers are very knowledgeable and get the problem taken care of very fast would not hesitate again to drive the 20 miles it took to have this done read more

They didn't have anything I wanted in stock. I considered multiple styles, but they had none of the options. Good service, bad stock on hand. read more

Ok, two-part review here. You'll understand the rating by the end. I went in with an old pair of Oakley's and was trying to find out what lens type they were. The two female employees (I apologize for the poor description, but I didn't get names) were worthless. They were so unhelpful, I actually thought they were brand new, or didn't like to help customers. I approached them and described my issue/question, and was treated like their pay was based on how well they disregarded me. The male employee (manager?) came out a few minutes later while I was still looking, asked me if I needed help, listened to me, and ANSWERED my questions. ALL of them. Then I thought of more, and her answered ALL of those too, AND he knew what he was talking about (he didn't have to BS anything like MOST customer service employees nowadays). He offered to show me sunglasses that weren't on the floor. Then he offered to find what I wanted even if it was at ANOTHER (2nd) location. Then he found it, and offered to transfer it to ANOTHER (3rd) location where I could get it later that was more convenient. Then he called both the origination AND destination store to make them aware of the transfer. Then he gave ME both phone numbers so I could track/pursue/whatever the order on my own! I had not purchased a single thing, flashed money/wallet/anything, and he treated me like the most valued customer in the store. So, in the end, EXTREMELY satisfied. Sadly, I had to waste time/effort on the two jokers in the beginning. read more

I my son and my husband both love Okley eyewear and getting them at a discount price is a plus.

Extremly helpful staff, great variety, and good prices. I almost got hung up at the sunglass place near the front door glad I decided to walk around first or I would have missed out on a good deal. read more

Awesome staff & Knowledgable! I know what I wanted but went with a different style. Not only did I use a "females opinion" but Anabel showed me some new polarized lenses and I was sold! She's awesome! For something so simple! Great store employee attitude. Please keep this up! read more

First I love Oakley and like the other reviews you will find very nice sun glasses, hats, back packs, etc everything in the store is nice except the rude employees at this Oakley Vault - Ontario Mills. I was yesterday at Ontario Mills outlet and went straight to this store because I need to buy a back pack that I found in the Oakley Vault web side. Find it in the store and of course I proceeded to asked one of the employees if they match prices with the ones on the Oakley Vault web side ( because it was exactly the same back pack I see on the web side) getting as response they don't match web side prices no matter if it is the same OAKLEY VAULT and that why I don't buy it better from the web side if I found it cheaper that in the store .....SERIOUSLY..... I almost blow a gasket and my respond was because I need it now and no in 5 days, he turn his back on me and walk away. On top of this my wife find a jacket which was in one of the discount racks with no price in the tag so she approached to another male Oakley Vault employee and ask him what was the price for the jacket receiving as an answer she can go back to the rack where she found it and look for another one that have the tag with the price .......OMG..... SERIUSLY.....yesterday I regret going to this Ontario Mills Oakley Vault and will never return especially to this store. Better Drive the extra miles and go to the next one close to me which is the one in Camarillo outlets they always received you with a smile and they do sometimes match web side prices or a least they give you other options. read more

I am so happy that I made the trek to come out to this store. They have a vast array of sunglasses to choose from and the wide selection made it difficult to pick the perfect pair. It was a bit overwhelming. Thank goodness for Javi who took the time to find out what I needed the sunglasses for. He was very knowledgeable and explained to me why polarized lenses wouldn't be good to wear while playing my sport. I definitely appreciate his knowledge and guidance. I love my new sunglasses and they are perfect for playing my outdoor sports. read more

This place was so crowded. I ended up getting a purple zip up hoodie for $20 with a cool Oakley logo on the front. The people who worked there were running around the store trying to help everyone out and they all seemed very nice. I asked them how much it would cost for another cleaning cloth since my cleaning cloth for my flax jacket was getting gross and he explained how I could just wash it in warm water and air dry it and it would be fine. He also gave me another cleaning cloth for free which was nice. If I am in the area I would definitely want to go here again, unfortunately when I went they didnt have any asian fit sunglasses in the store for me to try on. =( read more

Bought (two) pairs of sunglasses! Sergio was patient and very knowledgable. He had great suggestions! Go see him!

The customer service here is unsurpassed. I've been here a few times and each and every time the workers are friendly and helpful. The store is clean and organized. Javi is especially wonderful. He is attentive, knowledgeable and has a great attitude. He seems to take pride in his work. Thanks for being so great. Keep up the good job. We will be back! read more

Always have good sales...besides the sales this store has everything you need just like the other Oakley stores. The staff is very friendly, helpful and knowledge about all the product. I enjoy doing business with this location for those reasons... read more

The Oakley Vault is a savvy way to purchase the identical products at a reduced cost!! Sunglasses...shirts...accessories.. great selection. Major difference between Vault and Store: Products are in limited production/obsolete in several years. Employees are knowledgeable, friendly and go the extra mile!! There are sales continuously with huge savings. Dont Worry,,Be Happy!! read more

Buying sunglasses online is difficult since you can't try them on. I've always wanted a pair of Oakley's. I've heard amazing things about the brand and quality so I decided to drive to this location since they are an outlet hoping to try some on and save a few bucks. Luckily they had a good sale and a lot to choose from. Upon arrival, I was greeted with friendly smiles. Everyone that worked here was so helpful, often checking up on me and asking if I need help. The person that helped me was Javi (hope I spelled that right). He was upbeat with a winning attitude and boy was he knowledgeable. I really enjoyed talking to him. I thought I'd take the time to write on here to give kudos to this store. In this day in age where online shopping is taking over, I personally still like human interaction and the ability to touch and feel, try on products before buying. The friendly and helpful service made my visit so enjoyable. read more

Stopped by a couple of weeks ago cuz my wife needed some crap. So of course I needed my fix of oakleys. Despite random kids who's parents let them do whatever the hell they want the store was in good shape. With all the employees running around going crazy they still made time to say hi and asked if I needed help. I shooed him away cuz I like browsing alone but he was persistent, which paid off cuz I spent a lot more then I thought I was going to spend. Anyways I ended up getting some radars and new pair of tailhooks at a very good price. As I was checking out we were sharing Oakley stories and he mentioned they had a rare pair. He pulled them out and to my shock they were a pair of pitbosses 2 which are hard to find now. I jumped on that and overshot my budget by 400 but that's not important. Anyways the employees were great I wish I remembered the guys name but oh well maybe I'll see him again. The reason I knocked it a star is cuz of all the "ghetto kids" and their parents "fingering" and dropping all the glasses on the floor and scratching them. That store is way too nice to be located at that mall and it cheapens the brand in my opinion. read more

I came here and John made my return issue smooth and flawless. Thanks for the great customer service John!

I just wanted to shout out the several positive experiences I have had in the last several months. I apologize in advance for not remembering the associates' names, but there were 4 of them in particular who make a very concerted effort to help but not hover and are very knowledgeable about their products, to the point of listening and understanding to make my custom sunglasses better than I even imagine they will come out. They routinely offer suggestions based on past purchases and preferences and I am always pleased to leave here. read more

The homie jason works here so i have to say nice things about him.i hope u read this u cool motherfucker lol

Went in after losing my M Frames of 13 years. Broken heart but I stopped into the Vault just to look around. Saw some cool stuff! But not exactly what I was looking for so the sales dude mentioned a custom build. Javi, Javier if I recall correctly took some time to explain options and went above and beyond the call of duty to show me some cool things. We actually picked out the components together ending up in a cool build for my new sunglasses. He even did some calling around for other options. It's great when you meet a person who goes out of their way to make you happy with their product and your latest purchase. thanks Javier for taking the time to make your customers happy! Excellent purchase. Really impressed me was that he was not out to make a sale for every last buck he could squeeze out of me and the wife. Ended up buying a set that was less expensive than one of my first options. But yet he treated us like gold. I'll be back for sure! Great service, great dude! read more