This Van's locations is located inside the Montclair mall, on the bottom floor towards the east side of the mall near the AMC theater. Walked in for some Christmas shopping and was helped right away. Really liked the family shoe design they had near the cashier. Overall a quick and easy transaction. I have been here several times and has always been a pleasure doing business with. Will continue to visit and purchase my personal and family gift vans. read more

Vans - Family vans - Shoe Stores Near Me - Montclair, California

This is strictly for Ivy the so-called manager. My husband bought me a pair of vans for my birthday. He said if they don't fit or she doesn't like them I wanna make sure she can return them. What can I do to make this happen I want to make sure she can return them. She gave him the receipt and told him that's ALL he needs!! well that's not all I needed. Her and her associate are so rude. I will never step foot in that place and if I do buy vans, it would never be from them. Go back to school and learn some training IVY your customer, service, skills are LACKING! read more

Just had the best experience with Josh T. Helpful, friendly, knowledgeable, and overall a great representation of Vans. He walked me through finding the shoe I was looking for in the color way I was looking for. If he's not a supervisor/manager yet, he should be! 10/10, my guy! read more

This is for ivy/samantha,as another reviewer referred to her as,"the so called manager". We don't know which manager it is,but we're told these are the current managers as of april 2025.Apparently she,ivy/samantha; hires people who have income withholding orders for child support,and dismisses the orders to withhold income (November 2024) or tips off the employee to leave the store to avoid the order (February 2025). If you do not support these ethics,don't shop here. Same employee has left and has been rehired by manager to avoid a court order. read more

I have come into the store a few times the last two weeks for back to school shopping. As you walk in you're being greeted, already feeling welcomed. And I must say Steven, one of the associates was very helpful and acknowledgeable. Even tho he was busy with two other families, he still found time to help me and my family. Great customer service and multi tasking. Thank you Steven, we will definitely be coming back! read more

Several reasons why I decided this location needed a great yelp review. 1. I was greeted immediately as I walked in. 2. Even though the employees were busy with several other guests, they made sure I got helped right away. 3. Very professional 4. Very knowledgeable All around I had a wonderful experience. You guys are amazing and I hope the staff gets recognized for they're awesomeness. To be specific, I visited the store on 12/29/16 around 430pm. Thanks again guys read more

Vans - Vans ISO 1.5 - Shoe Stores Near Me - Montclair, California

I bought a pair of shoes from this store. I tried them on in the store for about ten minutes. Took them home and then decided to return them about a week later. I never wore them again outside of the store. The manager Alex would not return them he pointed to a minuscule amount of dirt on one edge of the bottom of the sole as being dirty. The factory sticker was still on the bottom and unscathed. They were in perfect condition. The only dirt they could have got was from their floor. The next size larger was not available. What Poor service. I have been a Vans customer since 1979. My kids wear vans but after this I am so disappointed. I'm stuck with an 85.00 pair of shoes that don't fit and can't return. Alex (the manager I guess) would not listen or believe that they were not used. read more

I hate this vans location . Was there about 5 mins ago ready to spend a good amount of money. I clearly saw 3 employees in the shop talking amongst themselves and it made me uncomfortable to go up to them and ask them for help. I didn't get greeted when I walk right past them and I was at the register with nobody on the floor . I just wanted some shoes . Once I did ask for help I received the wrong pair and had nobody to ask for a difference size. Seriously never coming in here again until management does something about their employees read more

Great store. Good customer service. Workers were very patient when trying on several shoes for my kids. Thank you for all your help. read more

Vans - Came up. - Shoe Stores Near Me - Montclair, California

I called the store before to find out which entrance was the closest. The young lady explained so well I was in and out in less then 20 minutes, this was on a Sunday a week before Christmas! I was helped right away and found what I needed. They also had this great guy checking the box before purchase for correct size while you are waiting in line. He also explains a little about the shoe you choose. He is absolutely amazing and I regret not getting his name because he made what usually is a hectic shopping experience enjoyable. read more

Came in this morning and Alex helped me out, really brightened my day he is so nice and helped me find exactly what I need! Provided with the best customer service I have ever received! He was so quick and to the point but also very friendly, a great asset to any company! Thank you again! read more

Well, it's a Vans Store, what more would you need to know? Staffers seemed apathetic, but it was well maintained.... because not too many people seemed to stop in? They have both skate wear as well as equipment. read more

Vans - Shoe Stores Near Me - Montclair, California

All the staff were very nice and clean, wearing their masks correctly. Flo is the best, she has the best customer service, best patience with my nieces and nephew. Will definitely continue to come back here! read more

Love this store!! The staff is super friendly and even when crowded they work hard to assist as many customers as possible at once and always with a positive attitude. The store is a bit small, BUT exciting news!!! They are moving to a bigger location downstairs near Tilly's!! This will only make this location that much better! read more

I make sure to NEVER come to this store but we were already at the mall and my friend wanted some new pants. Worst customer service ever. Most of the employees are extremely rude. My friend was trying on a pair of pants and had the fitting room door open to show us and an employee rudely said "um it's only 1 person per fitting room and with the door open you're blocking the hallway" UMMMM we were standing outside the fitting room and how else is our friend supposed to show us the outfit without the door open? I would've got her name except she wasnt wearing a name tag. If the employees read this review, i went there at 4:30 on July 15 and she was a short hispanic girl so check the schedule and see who it was because I recommend you talk to her about her tone on how she speaks to customers. We ended up not buying anything we were so annoyed by it. I highly prefer the vans in Ontario Mills. Do not come here. read more

Store is well lit hip! Staff is so outgoing! Willing to go the extra mile! Call other stores for you! Even tell you when next limited edition shoes come out so the die hards get a head start! Very knowledgeable! Want to know anything about vans!? The staff will know! read more

I got the cutest Vans the other day. I got the HiSkate blue ones, I love them. I get a lot of compliments on them from adults and kids, lol. These are the first pair of Vans that I've owned as an adult. I'm not usually a tennis type of girl but this style is awesome. I'll be buying more colors for sure! read more

If I could give this pathethic store no stars I would. Went in to buy shoes for my kids today. There was 3 workers there, 2 were helping other customers, the third was standing behind the counter looking at the cash register. We walk in without even an hello. The other 2 customer left after about 5 minutes, we waited in the back of the store for over 20 freaking minutes and never got any effing help. WTF is wrong with this store and this moronic people?? We finally just left where 2 of them (including mananger KENDRA) were just taking and ignoring us! I called corporate to complain I was so pissed off. Not my first bad experience here either. It took pretty much every ounce of restraint in me to not throw shoes at thoes walking zombies. WORST STORE AND WORST CUSTOMER SERVICE EVER!!! AVOID STORE AT ALL COSTS!!!! read more

Went to Vans the other day to go buy some new dope shoes and the first thing that I experienced walking in there was being greeted by an warm smile by one of the workers, Flo. She even helped me pick out the new and freshest shoes that I neeeded this holiday season! Gotta say, their customer service is terrific and I will definitely keep on coming here every time. read more

We ordered shoes online, needless to say they didn't fit right. So we came in to exchange 2 pairs and everything ended up being a huge hassle bc of shoes being out of stock and what not..Carla helped us out and was so great. She was really nice even when the computer systems weren't working as they should. Even with all that frustration going on she still managed to greet every customer that walked in and out of the store. Great customer service is hard to come by these days. Thanks Carla =) read more

This is hands down my favorite Vans store in the area. There's a big variety of shoes and the staff made the experience so much better! I went in on Saturday around 2 and Forester was super helpful when it came to giving me information about the shoes I wanted and he brought out the shoe quickly as well. When I went to pay I had a great experience with the cashier. Brandi was very sweet and made great conversation and convinced me to get a shoe cleaner. I'll definitely be back here next time I want to purchase a pair of shoes read more

Had a great experience shopping at vans today. Alexander was very friendly and professional. He gave out outstanding service!!! I definitely will be coming back to this store to shop. read more

I came to the vans store to purchase a few pairs of shoes when Flo helped me with amazing customer service! Top notch, she did so well in a difficult situation. I will definitely be coming here to purchase all my vans shoes!!! read more

Today, 01/18/2016 I visited this store twice in less than an hour. I decided to give the store a second try since I really wanted a specific pair of shoes (both visits were between 5:15pm and 6:15pm). I was greeted the 1st time I walked in by the guy cashiering but not the second time... But he was very busy the 2nd time so I will not fault him for that. In fact, he is the ONLY person that deserves a star! 1st trip there were 2 people being helped and 2 employees helping them. I wasn't greeted by them or offered assistance. I was walked past a few times with no luck. After 10 minutes of being ignored, I walked out. I walked around the mall and came back about 30 minutes later. This time the store was packed so I was hoping for a quick "need a pair" or something out of at least one employee. The only common factor was a girl employee who didn't offer to help, but said "excuse me" to hand someone a shoe next to me. After another 10 minutes and watching a mom desperately try to get another employees attention, I gave up. This store is the closest store to my home but I will go out of my way or only shop online to avoid giving a place with no customer service my business. I love Vans, but NOT this Montclair location. Please send these employees to a class on customer service. read more