I was walking at the shoppes, when randomly my right lens on my glasses fell. (Not sunglass hut…read moreglasses.,) it seems that the screw in the frame holding the lens in place came lose and the lens popped out of place. Keep in mind it was dark outside, and i needed my glasses to be able to drive. Then i remember there was Sunglass Hut in the shoppes area at walking distance, i said what do i lose in asking if they can help. I get there and two friendly staff members named Andrea and Alexandria both asked how they could help, and i explained the situation, they said, unfortunately, we can't work on prescription glasses, and i said, Can I? as in can i borrow a screw driver to tighten up my glasses, as i do need my glasses to drive my family back home, and the girl said, sure i can help with that. She let me borrow the tiny screw driver and i was all good to go! i had no plans on purchasing anything, but she did mention they had repair kits for sale, and i said! welp! i may never need it (again.) but because you were willing to help me i purchased one. Overall the girls were pretty nice and helpful, although i have never purchased anything before, or planned to buy from there, they were extremely helpful and i was very grateful for that. and for that they get 5 stars!

Ordered a pair of Meta's online. Picked them up at the store. Madii was very friendly and helpful…read more She offered me a BOGO 50% off. I got a pair of Oakley Holbrooks XL. I've always wanted these sunglasses. Store is clean and inviting. Thank you Madi for a good experience.

This is awful I've driven twice 12 miles to pick up lenses…read moreand it's closed But your website says open Why can't u do a better job in keeping the website up to date Closed - now I learned for remodeling But no one changed your website It's really a poor way to conduct business. Terrible pr

We were walking around Victoria Gardens after eating gelato and wondered into Sunglass Hut, mainly…read morebecause I wanted to see the new Ray Ban Meta Displays. Walked in around 7 in the evening and was greeted by Verron who informed us that the only place that carries the new Ray Ban Meta Displays was Best Buy and you have to be fitted for it, you can't just walk in and buy a pair. In the meantime, we got to see the Oakley Meta's and the frames weren't as bad as I thought they would be. I was imagining the Oakley Meta Collab would be all face shields with chromatic iridescent lenses, but only one pair was like that and it wasn't in store. We started trying on different pairs of glasses to just to get a feel for what works and also what the latest styles were in frames. I was shocked at how many Ray Ban frames were literal throwbacks to the late 90's frames. We asked Verron what his picks were for stylish frames and he opened the vault door and lead us down to the super opulent V.I.P. show room. Well actually, he opened one of the mirrored walls, but it felt like we were having a V.I.P experience because he started opening random drawers and doors and pulling out different frames that were super stylish and that we had no idea about. We had the best time trying on frames with Verron and would DEFINITELY come back and seek him out for advice, but the store was closing so we had to end our fun hunt for the most fashionable glasses. If you're looking for something that fits you, go ask Verron to pull glasses for you and don't do it by yourself. You'll pick ugly glasses if you do.

I got my son some regular ray bans sunglasses for Christmas and he ended up wanting the meta ray…read moreban sunglasses for his bday in January. They look almost identical to each other and I was feeling really bad about spending over 600$ for both total. Well, I guess they extended their refund/exchange policy for Christmas and were able to give me a refund for the regular sunglasses even though it was way past the 30 days! Jen was very helpful and sweet. I've bought at least 4 pairs of glasses here over the years and I know it's dramatic but I will stay loyal to Sunglass Hut for life

Never been one to spend on sunglasses, but as soon as I walked inside the store I was greeted by…read moreGisselle. She was extremely sweet and helpful. She went out of her way to explain the deals they had and was patient enough to demonstrate a variety of different pairs of shades. I walked out very satisfied with my purchase. Awesome customer service.

I bought Dolce & Gabbana sunglasses here a few months ago. When a lens popped out, I went to the…read moredownstairs Sunglass Hut for help. The employee scratched my lens while trying to fix it, didn't tell me, then ordered replacements that took three weeks to arrive -- and I only found out they arrived because I called. When I returned, the manager, Mariana, said she couldn't fix them because "the frame had warped from the sun" and told me I'd have to pay $50 under my protection plan. She was monotone, unapologetic, and offered no real solution. I went upstairs to the location where I actually bought them and spoke with Randy -- who immediately fixed my sunglasses at no charge and explained the frames were probably overheated during the earlier repair attempt. This is the third time Randy has helped me, and his service is always excellent. Don't get your sunglasses repaired downstairs!

I bought a pair of sunglasses on sunglasseshut.com without realizing that I ordered the incorrect…read morepair. This is a Christmas present so I went in store to this location to exchange them for the correct ones. The employee there told me that I cannot do an exchange if I got them online.. I could only start a return and I wouldn't even get the Manny until weeks when the Facility received the sunglasses. I, Just Why online. They said that I can walk into any store and exchange or return them. She replied by saying that's not right. That's not what they do and that she was doing that she could She was unable to start a return, and upon calling another store they informed me that I Can just walk into the store and make an exchange funny how an employee would rather lose a sale of over $500 then do their job, not coming back here again.

Customer Service needs more interactive with their Customer! On special orders, by calling the…read morecustomer, your special order has been receive at the store and come pick it up on your convenience. It's part of the process for the associate to give a courtesy call to the customer. By the doing this, you will have a customer retention that will be back in the future to do business.

Ethan and heather helped me out, they were amazing, the best customer service and they gave some…read moregreat suggestions!

Customer service was fantastic. I came into Quay in hopes that they could make an adjustment on my…read moresunglasses. She did a fantastic job. They are wearable once more. She offered me a discount for a replacement pair if I opted to buy a new pair too. She also gave me a spare sunglass case which is more travel friendly. Thank you so much Quay Rancho Cucamonga!

I want to thank Tatiana!! She was very friendly kind and provided great customer service. She…read morehelped me find a selection of glasses for my mother in law me and my husband. Thank you so much !!