I bought Dolce & Gabbana sunglasses here a few months ago. When a lens popped out, I went to the downstairs Sunglass Hut for help. The employee scratched my lens while trying to fix it, didn't tell me, then ordered replacements that took three weeks to arrive -- and I only found out they arrived because I called. When I returned, the manager, Mariana, said she couldn't fix them because "the frame had warped from the sun" and told me I'd have to pay $50 under my protection plan. She was monotone, unapologetic, and offered no real solution. I went upstairs to the location where I actually bought them and spoke with Randy -- who immediately fixed my sunglasses at no charge and explained the frames were probably overheated during the earlier repair attempt. This is the third time Randy has helped me, and his service is always excellent. Don't get your sunglasses repaired downstairs! read more

Sunglass Hut - Lens popped out - Sunglasses Near Me - Riverside, California

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I bought a pair of sunglasses on sunglasseshut.com without realizing that I ordered the incorrect pair. This is a Christmas present so I went in store to this location to exchange them for the correct ones. The employee there told me that I cannot do an exchange if I got them online.. I could only start a return and I wouldn't even get the Manny until weeks when the Facility received the sunglasses. I, Just Why online. They said that I can walk into any store and exchange or return them. She replied by saying that's not right. That's not what they do and that she was doing that she could She was unable to start a return, and upon calling another store they informed me that I Can just walk into the store and make an exchange funny how an employee would rather lose a sale of over $500 then do their job, not coming back here again. read more

Liars-stay away. Initially called to see if they have uv testers. They said they had the equipment. Went there and they said we don't have a tester. I said I called before getting here and they said it wasn't their number. Called them right there and phone started ringing in her hand. Terrible service. read more

On Friday, May 19th, a friend and I went to this store so that I could purchase a new pair after I accidentally broke my pair of sunglasses. While in the store, my friend and I tried on several different pairs, as you do at a sunglass hut. After trying on various pairs I finally found the ones I wanted and purchased them. Fast forward 2 hours later, I was driving to our next location when I received a call from the store manager, which threw me for a loop because I don't know how she got my number or even why she was calling. While speaking to her, she accused my friend and I of stealing a pair of sunglasses and she specifically pointed out my friend. In my dismay and shock, I asked her why she thought that and what proof she had. She proceeded to say "we have camera footage." I then asked how she knows specifically that he stole them. She then said "when he came into the store he was wearing optical glasses (eye glasses) and in the footage when he left he was wearing a pair of out the a pair of sunglasses." At this moment, I was not with my friend so I politely let her know that I would be meeting up with him in a few minutes again and that I would ask. Immediately upon meeting with my friend, I obviously asked him the question "did you steal the sunglasses?" In shock, he answered "no." We then called back the sunglass hut, and again, asked what proof she had regarding her accusation. She then proceed to give a different story. The second time she stated "we have him in footage putting 'something' in his pocket and walking out." After calling her out in her story changing, she proceed to defend her self by saying "I am just doing my job." I would like to point out that she said he put "something" into his pocket, which could of been a array of things such as his phone, wallet and keys? But she jumped straight to sunglasses. Me and my friend are no thieves and we both work very hard for the things that we own and the things we want/ need. So with that being said, we asked if there is footage, then can we see it? She then proceed to say, "we wouldn't be able to show it to you today, but we can next Tuesday at the earliest" which would be 4 days away. Come Tuesday, the 23rd, we received no phone call back, nor did they answer my call to come in. I understand the store has no obilgation to show us the video footage, but it is the fact that we did not hear anything back, any update, nothing, We were just left to sit there in stress and anxiousness. I eventually called back and got an answer. Almost two months later, to be exact. I spoke to the manager that called me and accused me and simply received an "I'm sorry." Which to me, for a false accusation is not nearly enough. Since this situation, me and my friend have not felt comfortable going to this store, nor do we feel comfortable going to any sunglass hut. In fact, it's caused us both anxiety at the thought of going to one. Not only did she accuse us, she made gave an us ultimatum to "bring the sunglasses back or I'm going to call the police." Which again, caused anxiety for us because neither of us stole anything so we had nothing to give back. Anyway, enter this store at your own risk. You may get a call accusing you of a crime you did not commit. read more

Came here on December 26 with not really any intention of buying glasses, although we were cash ready! I forgot the name of the girl who helped us but she did a great job! Excellent service!! We were just browsing and she asked us questions, made conversation, and ultimately we left spending over $500 lol Thanks again. read more

Great service with great pricing. I was able yo get the ray ban bill and especially loved the brown gradient. Thank you so much!

SCAM. DO NOT BUY SUNGLASSES HERE!! Not worthy of your hard earned money. Buy anywhere else. Even online!!! Purchased sunglasses for $400+ and a few days later decided they weren't for me due to poor quality. I was told there was a "scratch" i didn't see it at all apparently it was visible only to them and would NOT return or exchange it. But offer me 50% of the price -$200 mind you this is 10 days ago. I was YELLED at and talked to derogatorily like if i was stealing. Will contact corporate and dispute with CC. i didn't spend $500 to be treated like a thief! read more

This place is amazing and the service and staff were knowledgeable and helpful...gave us a great deal on some ray-bans for my wife and oakley for me...Toni the man at the register was super kind and generous he even got my newly wed wife a gift out of his own pocket...this place service is definitely 5 stars we will be back !!! read more

LIARS! Terrible CS. I was assured that the 30 day return guarantee was solid, when I purchased 2 different pairs of polarized sunglasses. With the intent to try them with my motorcycle helmet at home and maybe return one under the 30 day return policy. Since 1 pair wasn't for me, I attempted to return that pair, which are in pristine condition, because all I did was check they fit comfortably and worked with my motorcycle helmet. However, the sales assistant looked at the lenses, rubbed them with a cloth and tried to point out one scratch per lens that I could not see. I told them no, I don't see the scratches I would like a refund as per the agreement. They said they dont have managerial authority and that was that. I explained why I bought two and wanted to return the pair that didn't work for me, they actually block a % of vision due to some studs on the inner lens. The assistant laughed at me and would not refund and told me they dont sell them scratched. Totally dishonest and reprehensible behavior. read more

I was in one of your stores on 12/23/2018 around 5pm. I had the intention of purchasing a pair of sunglasses. I tried a pair of sunglasses and asked your sales person if he thought they looked good. He responded in a snarky manner, " only if you buy them." I then processed to ask what his name was and he said Brandon. This sales associate blantly disrespected me in the store without any remorse. The store I visited at was in the Riverside Tyler Mall. In addition, I will never step foot in any of your store if this is how customers are treated. read more

They have 2 locations inside the Tyler mall. Came here to find replacement lenses for my Oakleys and at the first location (downstairs) they did not have my lenses. But the guy called up to the other location upstairs and made sure they had my lenses. At the second location the lady was very nice and found exactly what i was looking for. I would of given 5 stars but when I got home I found out that one of the lenses was scratched and I knew I had bought the last pair of lenses at that specific location. When I called the next day the same lady answered and remembered me. She apologized for the inconvenience and ensured that I would be able to exchange or get a full refund at any of the locations. Ended up going to the one inside the Moreno Valley Mall and was more than satisfied with the customer service there as well. read more

Alexi at the upstairs location is such a sweetheart!!!! She was so helpful and nice, and just put me in a happier mood for the rest of the day! She gave me lots of info for my sunglasses that I cracked, which I decided on just keeping, and she cleaned them up as best as they could look :) thank you Alexi!!! read more

On level one at the Tyler Mall Galleria the guy to see is Andrew. He knows each brand and why they may work for you. He listens to your needs and preferences and is customer friendly. Well worth the trip. read more

This review is solely for the second location which is upstairs. LAUREN and her staff are beyond amazing. I truly left satisfied. Lauren, the manager, was so patient with me the entire time (mind you, I made two visits and she helped me both times) and was able to help me find my perfect sunglasses. If I ever need new sunglasses I will definitely come back and recommend this place to everyone. I've never seen any store which such amazing customer service. Good job Sunglass Hut! read more