I had the best experience at SPECS. This was my first time here after shopping for a new eye doctor through my vision insurance. My first appointment was with Dr. Ha and she made things so comfortable and I really loved the way that she broke down every single test to make sure that I completely understood what she was doing and why. I felt at complete ease and she took care of me throughout my entire appointment. She served me with kindness and that goes a long way. Her service was top-notch and she even gave me a hug goodbye which I thought was so sweet. The staff that helped me with my glasses was also exceptionally attentive and very kind. I never felt rushed making my selections and they made placing my order very easy. My glasses came within 2 1/2 weeks with no issues. The facility is very tidy and they have a ton of options for glasses. I will be bringing my whole family here, and I can't recommend Specs Vision Care enough! What a great find. read more

It's a hit and miss with the desk workers, some of friendly and some are very rude.the doctor is very nice though. The rude workers make the office look bad read more

Best optometrist office in town! Very friendly staff and doctors. Great selection of trendy glasses. And, my favorite optometrist from my old eye doctor's office coincidentally moved there too! I highly recommend SPECS VISION CARE! read more

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Place is not focused on customer service. Nickel and dime. They charged me over 10 dollars to repair my old glasses while I waited for the new ones I ordered with them. I spent over a thousand dollars and still felt like they were nickel and diming me. read more

AMAZING, Walk in and right away was greeted amazing customer service from Edward and his crew, Very friendly and a lot of good quality glasses to pick from. Highly recommended SPECS read more

I called Spec Vision Care to schedule an appointment because my glasses have worn down and I've been having a harder time seeing. Unfortunately, my experience on the phone was very disappointing. The receptionist who answered was extremely rude and had a lot of attitude, which is not what you'd expect from someone in customer service. When I asked if they accepted my insurance, she cut me off, quickly said "no," and hung up before I could even ask a second question. That was enough to let me know they don't care about gaining new customers. I won't be going back or recommending this place. read more

We have come here for several years. Absolutely satisfied every time. BIG SHOUT OUT to Desiree for breaking down the costs in perfect detail. Also, when we asked about an upcoming change to our insurance, she went over and beyond to help us save money by balancing between our old and new policies. The dr herself is always patient and kind. read more

Ecstatic to have found Dr Ha at her new practice location. I have very high astigmatism, which makes it a bit tricky for most optometrists to prescribe contact lenses for me, since the lenses have to be custom made. I can't just go to your regular Costco or your average neighborhood optometrist. Dr. Ha is not only very professional and thorough but she takes particular care to explain things in a way that I can understand. The office itself is very bright and clean and welcoming. Staff were very professional and helpful. I highly recommend this office and Dr Ha to anyone seeking specialized and personalized care. read more

I have been seeing Dr Jessica Doeung for the last 4 years and she is an excellent optometrist! My frustration is every-time I order glasses her off staff tell me two weeks the glasses will be ready, they are never ready within that time frame it's always your glasses were sent back wrong prescription or the lab didn't do this or that. I have ordered glasses 4 times in 4 years and I have never gotten my glasses back in a timely manner I don't know why this continues to happen. I will find somewhere else to go. I've worn glasses for years and this is the first place I've ever had an issue with glasses returning incorrect prescription or wrong lens put in. read more

My family and I have gone to Specs Vision Care for years. The office itself is impeccably clean and well-organized. The staff members are incredibly friendly and approachable, making you feel comfortable throughout the visit. My daughter underwent LASIK surgery last year. After the surgery, she was referred for post-operative care to her Optometrist, Dr. Duong. During her follow-up appointments, she was attentive, thorough, and careful in ensuring the needs were addressed. Dr. Duong has a wonderful, friendly personality; she is kind and gentle. Each time we met with the doctor, she took the time to explain her progress in detail and answer any questions we had, which helped alleviate any concerns my daughter was experiencing. The doctor is genuinely passionate about her work and dedicated to the well-being of her patients. We truly appreciated the care my daughter received from the rest of the office staff. Their professionalism and commitment to patient care made a significant impact on the overall experience. read more

I've been a loyal customer for an extended period. The staff is exceptionally friendly and professional. If you're in search of glasses or sunglasses, there's no need to explore elsewhere. Their selection is extensive and of high quality. read more

Specs Vision Care - Brought my LV sunglasses. They were able to put prescription lense in there for me. - Optometrists Near Me - Riverside, California

I can't say enough great things about the staff! Every single one is super knowledgeable, helpful, efficient and kind. From greeting to always keeping me informed and on schedule with insurance , helping me to choose the proper prescription, look and fit they are always on point. I have worn glasses or contacts for almost 40 years and they are the first to discover and correct a particular vision issue that no other doctor could and it's been incredibly helpful! I highly recommend Specs Vision Care read more

They have tons of options, upfront on pricing and don't try to upsell or pressure you into purchasing anything! Loved this place, the options and the service read more

I just moved to Corona and needed an optometrist and they were nearby so I tried them out so glad I did. They have a new optometrist and she is very professional nice and personable . The staff helped me pick out the best glasses that looked good on me. I like them so much I had my girlfriend go there and get her glasses. They have a great scratch warranty with the scratch protection it was only about 29.99 to have the lenses replaced instead of living with a distracting scratch. Definitely recommend read more

Very disappointed with Desiree at Specs Vision Care. Unfortunately, my rescheduled appointment was not put in the system it was only marked as missed which was not the case when I called last week to reschedule. When I did come today, I checked in and waited for 35 minutes then asked how long would the wait would be. Desiree told me she would check me in. Which I told her that she said that she did that 35 minutes ago. She said that I didn't have an appointment. Why wouldn't you of told me that prior? She mentioned that she was the only one at the front desk which was not the case the entire 35 minutes. Sadly, my last visit here and a horrible experience to say the least very rude and unprofessional. read more

Staff is friendly, optometrists is thorough and listens to what you want and expect. The business hours are strict but they help you with the process and get you in and out. read more

First time customer and had such a great experience. Dr. Nicole Ha did my eye exam and was very informative about what I will need. The staff were incredibly nice and so helpful. Definitely recommend this business! read more

Been coming here for about four years always had a pleasant experience until recently. When I went for my annual appointment, I was booked with a different doctor. Who was New who got my prescription absolutely wrong when I got my frames. I had to return them because the prescription was off and chose a different frame while I was there after seeing the regular doctor and she corrected, the prescription I felt pressured to get a new frame because I had already spent over $500 that was nonrefundable towards my new prescription. I picked a set I thought would work and it didn't. When I tried to take it back. I was told there was no refunds, and I could not get the prescription redone into a new frame. I have spent thousands of dollars at this establishment and the inability to accommodate and the treatment I received made me feel like I was an inconvenience and just complaining when all I wanted was a good frame and prescription when I'm spending over $500 on top of what they are getting from my insurance. Now I know I'll just go to Costco where they carry more reasonably priced frames and have a better return policy! read more

As far as the eye can see (or not see) there are eye glass businesses all over, but many intricate details sets Specs apart from the rest. I haven't yet hit the stage for needing glasses yet, but I will make this my destination when I do as my review is mainly what I've seen with the treatment of my wife and her personal testimonials. She's been a "Spec"-tator for actually quite a few years now and even reflecting on the length shows just how time flies. It was pretty much since it's inception because when she first went there I remember not much being around in that Riverwalk strip mall and that's certainly evolved as well. What has stayed the same though is the level of service she has received over the years. With her VSP she generally is pretty much guaranteed a free pair of glasses every year so she'll surface towards the year's end to go on a hunt and revisit in January to seal the deal. What stood out has been the customer experience created by Edward. She has raved about him consistently pretty much every year since he has assisted her and to give it that true Mom and Pop feel he has remembered her and details of visits to a T. I've stuck by the notion that assistance like that is a beautiful thing, but more importantly that is something you can't fake. You can pretty much tell when someone gives you that " oh heeeey", but really their mind is on overload trying to remember who the h-e-double hockey sticks you are. What's also kept her here is the sheer variety of glasses and heck it even throws me back when I tag along. There are high end brands (for her bourgeois self) and even some for us barrel scrapers (like myself). Oops hope she doesn't read that. Haha. Joking aside though, there are many different brands to choose from and the staff really does make an effort to put each person in a style that leaves their eyes with a smile. In closing, someday I know my 20/20 will be a distant memory, but it's places like Specs that will hands down (and possibly an eye roll) make me feel much better about coping with bifocals. Please still be around if and when that is. Haha! read more

I am from NorCal visiting family and had a terrible fitting for my Trifocal Sunglasses. I stopped in and the Technician. Desiree, Desiree, did an awesome job! I will tell my local family members to come to Specs Vision Care for their eye health! read more

Specs Vision Care - I am a happy camper now! - Optometrists Near Me - Riverside, California

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Excellent service received today from Dr. Jessica and staff Leticia. Thank You! Again I will only visit this office if the rude office Manager Edward is out of the office. read more

I read a lot of good things about Dr. Duong from these yelp reviews and I really wanted to enjoy my interaction with her but my visit was just okay. Although she wasn't rude, she wasn't that friendly either, just...dry. I can see how that would rub some people the wrong way. Her staff made up for that though and everyone was friendly and helpful. Dr. Duong seems knowledgeable though, so I may give this place another try when it's time for another eye exam. Plus the prescription she gave me was very good! The main issue I have with Specs is that it took TWO WEEKS to receive my prescription eyeglasses. Their website states that they have an "in-house lab and have the ability to make most prescriptions the same day"...apparently my prescription was too strong and needed to be sent out? I feel like the dr or staff would know what prescriptions their in-house lab can handle and would let me know that it would take x amount of time instead of just sending me off with a "you'll get a text when your glasses are ready." The most i've ever waited to pick up new glasses was a week so it was a little disappointing when that two week mark hit and I was barely getting a confirmation. i've also never gotten hi-index lenses so maybe that was why it took two weeks? Again, something that I feel like should have been mentioned to me so I knew what to expect. I had a hard time choosing between 3 and 4 stars because I actually like the store a lot and it is very convenient to my house. They have a lot of nice frames and I was able to pick up a pair of clear frames that I had been wanting and a pair of prescription sunglasses (those arrived before my eyeglasses). But waiting TWO WEEKS for some glasses seems unacceptable. read more

They were friendly and the Dr was great in explaining my vision. Also fast I was in & out fairly quickly.

-Very clean & very organized environment. -The staff was really friendly & help. -I would agree with some of the reviews that say Jessica, the optometrist, was very dry & reserved though. She wasn't rude, neccessarily, but I definitely didn't feel as welcome as the staff up front made me feel. -Frame options initially looked like a lot, but upon closer inspection, a lot of the frames are similar types, just different brands. -Glasses took 10 days to come in. (Ideally it would've taken a week or less.) read more

I've been to several eye Doctors in my 60 years and sometimes you get a great doctor however the customer service sucks not here awesome service beginning to end. Friendly and professional all the way. read more

My husband and I drive all the way from Irvine to see Dr Jessica Duong! She is the best and her team are so professional and knowledgeable! I also appreciate all of their designer frames and sunglasses! read more

I have been using contacts for only a year and struggled with eye dryness. I decided to go to a different optometrist and came into Specs because of the convenient location. I can not give them enough stars! They have been so helpful and make it so easy to come in. I no longer have dry eyes thanks to them taking the time to listen to me. read more

I have not been seen by the optometrist here but purchase my fames/lenses here. They have the best selection of designer lenses. The staff have superb customer service and excellent communication (follow-up and order updates) read more

The staff were okay, not so helpful until I was about to leave without making a frame selection. There was not a lot to choose from - I've been to other optometrists with a much bigger selection. The doctor was just okay - not friendly or engaging the entire time I was there. I think it's important to have a good rapport with your customers. Just really dry , but whatever. Not negative or positive, I just know I won't return next year for another exam or frames. read more

Great customer service. I was running late to my appointment gave them a call to notify them and possibly reschedule since I was going to take longer than the 10 minute grace period..Dr was willing to wait for me which I was very thankful of! Process was quick and was out of there quickly they are very detailed went over what my plan covered and so on... Thank you so much Specs team! read more

This is by far the best service my family and I receive everytime we visit. Dr. Duong and Ed are very welcoming, professional and knowledgeable. My daughter loves her new stylish eyewear. Anytime I have an opportunity to recommend SPECS, I do. read more

Specs Vision Care - Leaving SPECS feeling FABULOUS with her new eyewear! - Optometrists Near Me - Riverside, California

I had an appointment for Monday at 2pm. Unfortunately they were too busy to help me. My sister had a great experience but I really felt neglected and don't understand why they let me book an appointment if they didn't have time to help me. They weren't even apologetic and never said we will be right with you. They just ignored me. The doctor was very friendly but that is the only positive thing I can say about this place. read more

I found specs vision to be easy to get to and the staff very professional. Dr. Duong seems very kind and she made my 11 year old feel comfortable with it being her first eye exam. Many upscale labels of glasses to choose from. I plan to make my appointment to see Dr. Duong soon. 12/1/17 I've now been able to see Dr. Duong for my own vision-she is a nice lady. She got my prescription spot on and was able to solve an issue with my dry eyes and inability to wear contact lenses. She even gave me some boxes of Lenses to hold me over until my order arrives. Ordering time for glasses was shorter than I expected. I highly recommend coming here and hope to continue receiving vision care from this location. read more

Always the best service from this team! I was with them at the Lens Crafters in the Tyler Mall for 4 years and had to stay a loyal customer to their commitment to service. Incredible depth of knowledge and insight ;) these pros have. A+! Lifetime customer read more

Specs Vision Care - Hidden gem for sure - Optometrists Near Me - Riverside, California

The BEST! I have to start out by saying that they are really awesome. I went in the first time when two of my glasses need fixing. The first one had its lens popped out, and the second need tightening up. In twenty minutes, they fixed it and helped me out. The second time I came in because the lens popped out again, and some other problems. He patiently listened to my needs and request, and fixed it right away! Thank you ! read more

Clean and professional! My family and I came in for exams. My little one had her eyes dilated for the first time and Dr. Duong did a great job at making her feel comfortable. Overall great service!!! read more

I had something hit me in the eye two weeks ago - my eye still feels bad so I called my regular optometrist that I've been going to for the past three years yesterday and was delighted to get an appointment for 8:30am this morning. I showed up promptly at 8:29am and checked in. The doctor was standing right at the reception desk while I was checking in; she strolled down the hall. I was asked to have a seat and the doctor would see me in a few minutes. No problem. Ten minutes later she appeared and spent an additional ten minutes talking animatedly to her personal friend at the reception desk about SCE and fencing, among other topics. I went up and asked the receptionist why they had scheduled me at 8:30am if the doctor wasn't available at that time. After hemming and hawing I asked the reception if the chatty blond was the doctor. Yes indeed. I said, "So the doctor is talking to her friend instead of keeping my appointment?" The receptionist nodded. The doctor and her friend immediately started wrapping it up. I told the reception I'd schedule somewhere else, where the doctor prioritizes her injured clients over her personal friends. read more

We really love this place!!! Excellent customer service from Dr. to staff and great designs! Thank you!!!

My first time here. Was very impressed with service. Beautiful lobby. Dr.talks to you. Explained every detail.was very pleased. I'm recommend interview my whole family and Friends. read more

Dr Duong is one of the kindest doctors I have ever come across. She took time to explain each test, what to expect, and was extremely affable. She conducted each test with the utmost professionalism. At the conclusion of the exam, she explained the results in an easy to understand way. The selection of glasses at Specs is excellent. You will have plenty of different types of brands, price points, and styles to chose from. The location is extremely polished and is in an upscale shopping center- so bring someone to the exam and you can eat at one of the local shops after! Overall, I can soundly say- I don't think I have EVER had a more pleasant experience at an eye exam location in my life. Bear in mind, I have lived in LA and NYC and have had exams in those cities and neither compared to the hospitable and nurturing care provided by Spec's. I will be back to Spec's for future eye exams! read more