I agree with Ali G. (10/11/24) New office manager is rude, disrespectful, and does not care about the patient. We have been seeing Dr. Gilbert for years and after several years of this new manager we are done. The incident with Ali G is exactly how we were treated. She is very arrogant, entitled, that she is right and the patient is to blame for her error. Dr. Gilbert you need to get people in your office that were as courtesy as your last office staff, not someone who doesn't work well with others and has her own agenda. read more

Great, small office!! Close to home and takes my insurance. Ordered my contacts, shipped to home, and they came within 2 days!!

Not sure what's up with the new office manager. I went in to pick up my sun glasses, I was asked to try them on and the fit was great, I asked for my prescription and the original lenses since didn't see them in the case. I asked for them and she said that the lab did not send them back. I told her that has never happened and she said it was not noted on the slip to have them sent back. She said sometimes during the process the lab breaks the lenses. Does she think I was born yesterday? I pop in Rayban lenses in and out all the time never had an issue. On cheaper glasses it's the frame that that cracks and breaks. I asked what can be done about it she said nothing. I asked to speak with someone else and she was proud to state that she was the office manager and she was not going to do anything about it. I asked for a partial refund, thinking I can look up the lenses online and pay for them to avoid further escalation she said no. I told her that in all the time wearing sunglasses I've never had this issue. I asked to speak to the doctor and she said he was with a patient. I told her I would wait. While waiting she kept running her mouth when I was just sitting waiting, so I also started talking back and defending myself. Really not sure what part of the hood they picked her up in but gosh does she have a chip on her shoulder. I told her it was her attitude and the fact she didn't want to take accountability for the missing lenses. She wouldn't just shut up and let me wait in peace. She even went as far as calling me out stating that I've only been at their office one other year, like if I was literally lying about wearing prescription glasses longer than two years, maybe she thinks that's the only office in the world? The reason I switched offices was that my previous doctor closed his practice during COVID and never opened back up, now with this lil drama I'm secretly hating him. lol jk. When the doctor was done with the patient she took him back and said god knows what she said to him but came back and said he would order the frames and possibly take up to two weeks. Not sure what happens in two weeks but I'll go back to pick up my glasses. Not everyone can handle working in costumer service and not everyone is cut out for office management especially working in the healthcare industry. So crazy that in this industry there are shit folks working with patients. I didn't even catch her name but I know she's new, she's the short hobbit looking thing there. Issue happened today 10/11/24. read more

Dr. Gilbert, we wanted to write this to thank you for Kami and the wonderful service she gave my family for all these years. We didn't get the chance to say goodbye to her before she left and were hoping you can let her know how much she meant to our family. We will never forget how kind and patient she was to Jennifer and how she took the time to fit her for contacts when she was 11 years old. Then 21 years later she fitted Jennifer's daughter Josie for eyeglasses when she was 2 years old. Along with fitting the rest of our family for eyecare as well. Josie too, fell in love with Kami...just like the rest of our family. We are going to miss Kami and we wish her and her family the very best in life. Thank you Kami, this family loves you, you will never be forgotten. read more

Dr. Gilbert is very kind and attentive and has great care for his patients. I am so glad I found him based on good reviews on Yelp. His staff is also friendly and understanding and they have a good selection of glasses as well. read more

The most unhelpful place of business. They refuse to give you all the information of your own prescription. Go anywhere else.

They don't respond back to questions or inquiries. When I called a busy time and no voicemail option. How can you do business if you don't reply to your potential customers ? read more

"Dr. Gilbert's office is everything I want in healthcare: fast, uncrowded, friendly, personable, and competent. I like how Dr. Gilbert explains the meaning and results of all of the exams her performs and his staff make it a point to greet you by name and recall certain life events and ask you about them. As long as I live in the area, they are the eye care people for me!" I have been with Dr. Gilbert for 5 years and it is STILL true! Nothing but great experiences with Dr. Gilbert and his staff. Thank you! read more

The whole staff and Dr Gilbert are wonderful and caring. The glasses made are always the correct prescription. The selection of frames is really great. I have been going there for many years and I am very happy with the services. read more

Great staff " Dr Gilbert very professional and great guy Always feel I'm in good hands read more

The staff and doctor are great. The staff answer all questions, are very friendly and kind. I had some insurance questions that they went above and beyond to help me with. My exam was thorough but quick. The doctor explained every test to me and the reason they were done. I was never confused and nothing felt unnecessary. He was quick but I wasn't rushed , he made sure I understood my own eyes and I didn't feel like just another patient. They have frames in all different price ranges. They have a nice selection that's not overwhelming and they explain all costs with no hesitation. Everyone here enjoys their job and it shows. I will definitely be going back yearly. read more

We came from another optometrist in corona a couple years back to get closer to home, which were good, but Dr Dan Gilbert and his staff are awesome. Very thorough, extremely nice and make your appointment enjoyable. Thanks for everything! read more

The best around by far! I was going to Target optical for awhile until I developed keratoconus. The doctors there were just not experienced enough to help and could never really answer my questions. After regular visits with my ophthalmologist I switched to Dr. Gilbert. He really is amazing and so thorough in his exams. He uses multiple instruments to ensure a perfect prescription. They have a good selection of frames and a lot of trendy/name brand options if that's what your into. 10/10 would recommend especially if you have any eye issues that big chains can't handle. read more

I just started coming to Dr. Gilbert this year. The ladies who work in the office are very sweet and super accommodating, even to my rambunctious 4 year old. When I visited for me they gave my daughter paper and crayons to keep busy. When we visited for my daughter, they remembered me from previously, and were still super awesome to my daughter and Dr. Gilbert was great with her. He even gave me an opportunity to take a picture of my daughter in the chair for her first eye exam! I can see myself coming to this office for years to come. read more

Dan W Gilbert, OD - My child's first eye exam with Dr. Gilbert! - Optometrists Near Me - Riverside, California

I have been coming here for at least 10 years! They have always been so nice and helpful! The girls that work the front are always on it and are so polite. Dr. Gilbert is so nice and explains everything! I will come here as long as they are open! I highly recommend this place! read more

Been going to this Dr since high school. Good doctor, thorough, appointments are usually quick and he does a good job of answering your questions. The staff has been doing this for years and is very knowledgeable. read more

Extremely rude receptionist. Annoying hours. Closed on Thursdays?! What ever happened to regular business hours?! Doesn't help that they shut down for lunch in the middle of the few days they are actually open. Short staffing?! Lunch shouldn't be a factor for customers who may only be able to get to an optometrist DURING a lunch break. read more

My vision plan changed this calendar year so I was on the hunt for an office that accepted my plan. I found this gem in the same shopping center as my favorite coffee spot. This was my first visit to this office, so I appreciated Dr. Gilbert walking me through every step of the exam to explain what he was doing and why. He was very thorough. The office staff were awesome and were of great assistance to me with frame selection. I was pleasantly surprised by the vast selection. There were frames for all tastes and budgets. In an era of giant, mall eye care retailers, it was nice to visit a local provider focused on service where I didn't feel like a number. read more

Dan W Gilbert, OD - Optometrists Near Me - Riverside, California

I love coming to Dr Gilbert, for my prescription glasses, They have a great variety. The staff is very helpful, friendly and always up beat. I recommend them 100% read more

I love coming here. This place is the friendliest place I've gone too, in terms of eye doctors. The staff here is simply amazing. Always accommodating the customers and helping out if you have kids. Also they always have a good taste in music, whether it's a throw back to rock and roll or simply good generic music that somehow relaxes you. The examinations doesn't take long but you can always tell they take their jobs seriously. I believe the place is well maintained in terms of cleanliness. If you were to ask they would certainly disinfect anything if you had any concerned. Overall this is a good place if you either looking for a new eye doctor or simply want to get your eyes checked. I just have to do a better job at making sure I do my yearly check up. Keep up the great work! read more

First visit with Dr. Gilbert today and the staff were all incredibly friendly and thorough. I have always been more satisfied with doctors that can answer my questions before I can even think of them and everyone here knows their stuff. Never left any details out. Let me know what they were doing why and how it is for my benefit. Were very communicative about what my insurance covers what it doesn't and how to work with what I need. And they have a hood sense of humor to boot. All in all a place I expect to get my regular eye care for some time to come read more

My husband & I have been patients of Dr. Gilbert (in his Irvine office) for over 20 yrs. We've moved a few times during this period and could have easily found another doctor closer to home. But we go out of our way to see Him. His easy going demeanor make a doctor visit pleasant. He takes his time, you never feel rushed. He explains everything. Answers all your questions. You're comfortable the moment you walk in. The staff have been with Dr. Gilbert for years, greet you with a smile & are very knowledgeable & eager to assist... with glasses, fitting, etc. read more

I highly recommend Dr Gilbert & his staff for your vision needs. My experience has always been courteous , helpful, & proactive in helping you meet your vision needs. read more

This is the best optometrist ever! They did an amazing job for me, ordered the particular brand of glasses for my son witch is made in Spain Nano Vista they ordered it for me in Canada! Besides that my son lost a temple from his glasses in the school and they help me to replace that part for free!! Also order a super cute baby frame for my 2 year old daughter! I am beyond happy, thank you so much for been so awesome:)))) read more

Ive been a patient for almost 10 years and wouldnt go anywhere else. Understand and caring staff who address, assess and cater to your needs. I love Cammy!!! read more

Terrible customer service. Aggressive tone. Sarcastic. Out of touch. The place is dusty and cluttered. Also, the Optometrist has a computer in one of the exam rooms. He looks over other patients eye pictures while exams are taking place. You can the patients name on the computer screen. Privacy issues. The woman Kami is the person that gave terrible service the second time. Pretty sure thats her name. But overall i felt unwelcome there from the get go. read more

Dr Gilbert is very nice, they got me in for an appointment a week after I called. The 2 ladies working the front desk are very friendly & talkative, they make you feel right at home. The office is pretty small, but they have a wide variety of frames to choose from. Highly recommend them! read more

I requested a consultation for lasik online. I got a call the following day, Monday, from the receptionist that I could get in on Tuesday. I took the appointment and asked for an email confirmation. I got one. When I got to my appointment, she said I had no appointment. I showed her my email. Then she asked me what I wanted. She said they don't do lasik and that another doctor in Newport beach would do it for 6k. She told me this without a doctor ever looking at my eyes. Don't go here. read more

I was in the office while Paige went off on the staff. All she said is that they don't do surgery's but refer to Dr. Tooma in Newport Beach. I have been going to this office for for 30 years, the staff has never been anything but helpful and friendly. read more

Dr. Gilbert is beyond awesome. Period. Dr. Gilbert is very knowledgeable and he has an amazing attitude. He explains everything that he is doing and what he is checking for and he explains it very well. He is so friendly and kind and his entire office has such a nice atmosphere. Everyone there was sweet and attentive, from the office manager to the young lady who did the pre-exam. I never came across a Doctor that I was so much in love with (on a professional level, of course!) read more

Dr. Gilbert's office is rad! I know this because he carries almost every action sport frame brand in his store. I didn't get the chance to have a sit down with him personally, but I did meet Kami (office manager) who was extremely helpful and calls for every update she can make. I came all the way down here from Huntington Beach because my EyeMed insurance recommended them as my in-network provider and I surely wasn't disappointed. Kami allowed me to exchange some float able sunglasses that I bought for a different lens color and special ordered those for me too! Thanks guys, retail would never do that for me. I wish that this office were more closer to me, but I may still be making my eye appointment in the near future. read more

This is by far the best experience I've have with an optometrist. The staff are very helpful and easygoing. You can tell they have a great boss. They treat their patients with the best care. I highly recommend this place. The prices are great too and they have a large inventory of standard and name brands glass. Can't wait to pick my glasses up. read more

Amazing service!! I came in to get my glasses screw tighten at no charge and was pleasantly greeted by the staff. I believe it was Jeannine who help me. I will come back and recommend to others, thank you!! read more

My family has been coming here for over 10 years. Dan is a great optometrist and really helps work through your individual needs and preferences for prescriptions and fittings. read more

I love this place... great customer service. The staff is really friendly and Dr. Dan Gilbert is the best optometrist. Highly recommend this place. read more

After waiting weeks for an appointment, went to the clinic and a locked door. A woman opened the door (no mask) and rudely asked if she could help us. Told her we had an appt for 10AM. Someone inside the clinic yelled out that the were no appts for 10AM. Sent us away to wait several more weeks for an appt. If there were o 10 AM appts, why didn't they take us in? Not going back. They are disorganized and rude. read more

Dr. Gilbert's office is by far the best around! I moved from Covina and was looking for a new doctor and I am so glad I went here. The staff is very helpful and welcoming. They took the time to explain what is going on with the exams and let me know step by step what to look for. I would highly recommend going here. read more

I have to say this little shop has current and old school frames. They carry something for everyone. Some high end & some in-between. I'm so happy I found this place. I have been in search of a new eye doctor and I came across this one. The ladies that work there, are so nice and very informative. They helped me find a great pair of frames and not only that, the doctor is also very good. Thank you guys for awesome service. read more

I would normally go from optometrist to optometrist, depending on specials and availability, until I visited Dr. Gilbert. Now he is my go to optometrist. I have never had a bad experience. The staff and Dr. is very friendly and welcoming. What separates Dr. Gilbert from the rest is that, he takes his time to explain the exams, procedures, and results. Also the competitive prices compared to others...there is no question on where to go when you need glasses or contacts. read more

Dr Gilbert is the "BEST". Very thorough in all aspects of an eye exam. Explains in detail the tests as he performs them. Always willing to explain any questions you may have. Dr. Gilbert has been my Optometrist for many years. I always refer him to my friends when asked if I know a good Optometrist. The friendly office staff helps as well. Art Reyes read more