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    LensCrafters

    2.8 (125 reviews)
    Open 10:00 am - 9:00 pm

    By appointment only

    Updated 1 month ago

    Services - LensCrafters

    Eye exams

    Eye testing and diagnosis

    Eyewear fitting

    1 More Service

    Retinal imaging

    LensCrafters Photos

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    Recommended Reviews - LensCrafters

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    These are the scribbles that the store representative drew on the glasses as he attempted to give me an eye examination

    I recently purchased prescription glasses from LensCrafters in Rancho Cucamonga, paying $617, but the prescription was completely wrong--the lenses were blurry. When I returned to the Rancho Cucamonga store, a representative named Nathan attempted to fix the issue by twisting and bending my frames to make them "work." He also scribbled all over the lenses to pinpoint the problem, even though he is not an eye doctor. None of this helped. Since Dr. Camacho had moved to the Riverside location, I went there to get a the representatives had me pick up the glasses and take them to the Riverside location Inside of the Tyler mall. Dr. Jennifer Dang examined my eyes and confirmed that my prescription was too strong. She provided me with a corrected prescription, but I was charged an additional $25 for the visit. The store also tried to make me pay again for the lenses, which is completely unacceptable. This mistake was made by Dr. Vance Nguyen, who originally gave me the wrong prescription. I should not have to pay again to fix an error that was not my fault. LensCrafters or the responsible doctor should cover the cost of updating my glasses to the correct prescription. I am extremely disappointed with this experience and the poor handling of my issue. I expected much better service, since I am a returning customer, this is my second prescription not only for contact lenses, but also for eyeglasses and especially after spending so much on these glasses. Would NOT recommend this location unless you want to risk paying twice for your prescription.

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    5 months ago

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    1 year ago

    Came in today because my nose pads on my glasses were bothering me and they changed them out very quickly and free of charge.

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    Page 1 of 4

    Ask the Community - LensCrafters

    Review Highlights - LensCrafters

    While there's a ton of mixed reviews, I will say that for MANY years I've been coming to Lenscrafters in Victoria Gardens.

    Mentioned in 8 reviews

    Read more highlights

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    Judith Lee, OD - Dr. Judith Lee

    Judith Lee, OD

    4.7(45 reviews)
    3.0 mi

    I made an appointment for an eye exam on the phone, because I needed a new contact lens…read moreprescription. Dr Lee was very thorough and took her time to explain everything. I also decided to get an Optomap retina scan due to some other health issues and she explained the images to me. The eye exam was $125 and included a prescription for contact lenses and glasses and the retina imaging was $39. I'm happy with my experience at this office and would return.

    Terrible service. Got to my 10:30am appointment at 10:15am, filled out paper work and then was…read moresitting there till like 10:30am-ish and they told me that they were running behind and I can walk around and shop and they will call me when they are ready for me. So of course I was going to do my shopping. I get a call back at 11:20am saying they are ready for me. Almost an hour later than my appointment. So I finished checking out and walk back (this was at most 2-3min). And they said I should sit at the chairs and wait. After I sat for another 5-10 min I noticed the person with the 11am appointment inside doing their exam. How are they going to let a person with a later appointment go ahead?!? And they claimed they tried to call me and the call didnt go through and the 11am appointment person was sitting there. Complete BS cause im using target wifi and have wifi calling and had 3 bars. The person on the phone also mentioned that their 'system was down' and couldnt contact me. I did the PAPERwork with my number on it... they didnt need a computer to get my number. They are just using that excuse. Why offer to call when they are ready for me when they arent and are just gonna let people ahead of me. I left after waiting 1 hr and 15 min cause thats some bs. They said it would take another 15 min. So only come here if it you want to wait 1.5 hrs

    Photos
    Judith Lee, OD - Our retinal camera captures a widefield image of the retina in seconds! This gives the Dr a comprehensive look at back of the eye.

    Our retinal camera captures a widefield image of the retina in seconds! This gives the Dr a comprehensive look at back of the eye.

    Judith Lee, OD
    Judith Lee, OD - Conveniently located inside Target

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    Conveniently located inside Target

    LensCrafters - opticians - Updated May 2026

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