Tire Center (Auto Center) and associated website and people. Walmart's computer systems don't work. They choose known wrong tire sizes if you use them in "Guided Mode", like most people do. Walmart's online marketplace sellers don't actually keep to the business contact - and Walmart does nothing about it. Walmart's own tires (that THEY SELL, the seller is Walmart) are delivered by contracted vendor, who FAILS constantly to deliver the proper tire to Walmart. (Simple Tire Inc.) Walmart Milpitas is CONSTANTLY at all times understaffed. They are always 1 tech short, and USUALLY 2 techs short. They accept ZERO walkins, and are surly about it. Like HOW DARE you show up here at Walmart, without an appointment, because you TIRE (that we sold you Hazzard Ins. for) blew out, and you are on your spare. It REALLY is the situation that they are pissed and aggravated that you would DARE do a WALKIN there, in an emergency situation. (The smart employees have already quit. These are the employees who cannot for whatever reason, and they hate their life, and they hate everyone that walks in the door expecting them to do the job being paid for.) That is the Walmart customer experience, to be treated with disdain by the people working and paid on your largess because they hate their management. The place is understaffed, so EVERY job is late, always. Their tire prices are lower, but so is the qualify of the tires. Typically 10 1/32s depth, instead of 12 or 16 1/32's. That's 20% less (or more). On tires that are 1 to 1 a straight up compare, the Road Hazzard at Walmar is insurance fraud. Because you will NEVER be able to use it in the intended form, go in, with a blow out, or a nail in the tire, get it fixed in say 2 hours, and leave. That happens ZERO PERCENT of the time, BY DESIGN. That hazzard insurance is pure fraud, Walmart management and Chief Council style (at least in California, and definitely in Milpitas.)
The team leads hate YOU, the customer. LILLY is there most capable, but also the surliest, nastiest, laziest, biggest customer hater of them all. The Coachs (wish-they-were-asst-managers, but aren't) roll between "lead" and asst. Manager, are useless, and SLOW to APPEAR. Need the actual authority of the store manager to fix a problem, expect to wait 2 HOURS for her to appear. 2 HOURS to show up.
Walmart's systems don't work, and when they do, THE EMPLOYEES SHORT-CUT It and subvert it. It took me 4 DIFFERENT APPOINTMENTS to get 5 tires installed,, 5 if you count (and I do), the tires order the just cancelled (my first) when the tires were supposedly (ANOTHER LIE) actually in transit. The tires were NOT in transit, and were NOT going to be delivered. The other 4 times, Walmart incompetence, front end and back end, Mechanic to CEO - the entire place is tragic tale. JUST STAY AWAY. Go order at Costco. If you don't have a membership, spend the $50 and get one, it is EASIER than dealing with Walmart. Or BigO, or PepBoys, or JustTires, or America'sTireCenters, or.... ANYONE but Walmart.
Walmart "CHECKED" my delivered stock, but DIDN'T BOTHER to check if the stock matched the order - so I spent 5 hours in Walmart for NOTHING. First visit, on a bad spare, with main tire blowout, I was sent HOME, because "they were too busy". 0th VISIT (cancelled on the tire delivery cancellation), I found no tires were being delivered, so I didn't go. THIRD VISIT, THEY HAD MY TIRES, I HAD an APPOINTMENT, and they JUST WOULD NOT INSTALL THE TIRES. (You getting the general idea of the S.... SHOW that this place is yet?) Yes, sir, you have an appointment, yes, we have the tires, NO, WE WILL NOT INSTALL THEM..... Logical from a tire place. And as they rechurned my paperwork as we went, they "LOST" my Walmart+ discount IN THE STORE, and refused to provide the free Road Hazzard insurance in the store that I had with the original online order. (THAT IS OFFICIAL, CA STATE BAIT AND SWITCH), - so Walmart is a BAIT AND SWITCH seller as well.
Waiting for my FORTH VISIT, to get the last 4 TIRES installed (1 was the correct size on the second visit), expect to have to spend at least 4 hours arguing with these subhuman morons to get the PRICE and DEAL or ordered and paid for originally.
WORST TIRE SHOP IN NORTHERN CALIFORNIA. The worst in SOUTHERN CALIFORNIA is Walmart Tire Center, Santa Ana (on McFarland and Harbor).
TRULY is you have not bought tires, or if they are not installed yet, JUST CANCEL THEM, and go buy ANYWHERE else. read more