Convenient that its 24/7. They're usually quick. However, can only give 3 stars because they have you basically yell your personal information, and then yell your prescription out loud so everyone can hear it. Some patient's medications are sensitive medications. Not to mention thats a HUGE HIPAA VIOLATION. read more

Came here to have passport photos printed. I was supposed to receive 2x passport photos. Upon returning home, I discover that it's just one 5x7 photo print I was charged $4.95 for. Photo was heavily pixelated so it wasn't usable, but it stated "This is an online passport order, please cut into 2x2" which I assume was instructions for the worker. Had to make another trip for passport photos so this was a waste of time and money. For future info, even Walmart has a better system in place for passport photos. I would just go to a mom/pop shop that does it for $20-30. read more

CVS Pharmacy - pixelated and not cut - Drugstores Near Me - San Jose, California

Convenient, easily accessible, and reliable. You can buy "most" things you need in a pinch. The friendly staff always greet you as you walk in the sliding doors. read more

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This place prints photos out so so slowly. I placed my order for an hour before and then came to pick it up but it wasn't even ready then. Save yourself the time and go to Walgreen's. There was one worker there who knew nothing and was super unhelpful. Do not go here. read more

This location is actually technically closer and open longer than the other but honestly all the leads I've ever run into whether or not I am picking up an online order or just self check out... it's complete lack of resolution based thinking coming from the 'leads/supervisors'. Self checkout times out and creates an error... I have already uploaded all my online coupon and extra care savings. The one employee who was ACTUALLY helpful tried to assist with my purchase because she is aware when people use self checkout... a majority of us do it with minimal interaction and speed (keyword.. SPEED). The cashier calls the lead 'Maria' to assist with override because the self checkout needed to be restarted. So Maria's logic is now ... oh no I'm not overriding just WAIT for everything to come back on. Um okay let's do the exact Opposite of what your cashier was willing to do. Then partway through wanted to bring up my card but exclaimed after the self check out loads everything will be back up. NOPE! She still brought me over to the other register to bring up my card and proceed to now process my purchase. So essentially you could've just let the cashier do that from the beginning. Please CVS I implore you to educate your leads to actually quickly problem solve and not make dumb explanations to just do the same damn thing. Also update your systems this is ridiculous!!! Why pay for both incompetency at both ends systems and employees. I'd truly recommend actually listening and trusting your own employees. I walked out wasted 30 minutes for literally nothing but pure irritation and this review. To the cashier I'm sorry I didn't get your name... but thank you for at least trying. Tall, olive skinned gal, straight dark hair. read more

Extremely rude and bad behavior on the part of the pharmacists. Promised that a prescription would be ready over the phone, only to discover that it was not. No apology, no nothing. Just continued arrogance until my prescription, which I had to wait for, was ready. read more

This pharmacy is great, they are always open, they get your order ready very quickly, and they help you pay the best price for the medication you need. read more

Nice place they have the best inventory as compared to the other stores in Sunnyvale Helpful, nice and friendly employees amazing place must visit if you are looking a good place. read more

A rude old white lady working here gave me a bunch of attitude for no reason. I asked her a few questions in a nice way and she repeatedly acted like I was bothering her. Probably the rudest employee I ever met anywhere in my life. read more

I was shopping for snacks at this CVS with my friends. I had a lot of snacks and this CVS did not have any baskets to hold. So I placed the snacks into a bag that I PURCHASED because I had too many things to carry. This elderly worker was just straight up recording me and very rude and I felt like I was racially profiled and attacked. She thought I was stealing. I am a minor and that made me very uncomfortable. I told her that they did not have any baskets so I resulted into using the bags I PLANNED TO PURCHASE to hold the snacks that I WAS GOING TO BUY. She kept recording me until I went to the register and my friends and I were very uncomfortable and frustrated. PLEASE GET HER FIRED. She had glasses and she is elderly woman and short. This happened on February 2 and I am writing this on February 2. read more

CVS Pharmacy - PROOF THAT I INTENDED TO BUY THE SNACKS - Drugstores Near Me - San Jose, California

extremely bad customer service some asian lady just acts dumb around the store to not attend customers who need actual help came here like 3 times always the same problem i think it's laziness because i do come here to pay my rent i learned to not come here no more!!! read more

If you're looking for anything locked i.e. pharmaceutical over counter cough suppressant etc. don't bother pressing the help button. 3rd time each 5+ min wait read more

Me and my friend was shopping at this CVS when we were racially profiled by a white woman, we don't know her name but she is an elderly woman, my friend and I were looking for a basket to hold our items but the CVS did not have any, so we had to use gift bags that we were going to purchase, the woman then popped out of the aisle and started recording us in her phone, we told her we weren't trying to steal, she then replied "sure okay," also while she was recording us an elderly man asked if she can help him find a item and she rudely waved him off and continued recording. This incident was on February 2, 2025. read more

CVS Pharmacy - The bags we used to hold our items and the receipt showing we didn't steal anything. - Drugstores Near Me - San Jose, California

Just awful. After getting out of the ER, went to pick up six prescriptions. When I got home, I realized they had only given me five of them. Called them the next day, spent at least 20 minutes drilling through the wall of AI telephone IVR that they hide behind. Eventually got to speak to someone who, after not knowing what the drug name was, concluded that the prescription needed prior authorization. This detail was never mentioned to me when I was there in person the night before. Absolutely terrible useless people who don't even care about their customers. CVS in general seems to be going downhill pretty fast lately. Seek alternatives. read more

I came here last nighy looking for an allergy relief spray. I was confused with many options to choose from. After looking and comparing several different brands, I narrowed down to two different brands. I tried to ask for guidance but the pharmacy dept. was closed. However there was a young lady working in the back, stuffing medication in the bag. I was skeptical that I could get any help, but I took the chance. I was dying from the allergy symptoms. I was sneezing and my nose was dripping so bad. So I knocked on the metal gate not sure if i could get any help. Amazingly she heard my call for help. I showed to her the two brands that i picked earlier. She looked at the ingredients carefully from the boxes and gave me her opinion between the choices i picked. I thought that is an above and beyond incident. The department was closed and she was under no obligation to help me. But being a pharmacist is to help people and this young lady has desmontrate her skills, patience and passionate in what she does. I forgot to ask for her name but she is a young asian lady with glasses and she was the only one working behind the pharmacy counter last night! Thank you so much for your help!! read more

Disgruntled grumpy employees! They act like customers are bothering them when asked a question!

Thanks to the helpful associate, Tina making every visit great. Even though this location is more on the short staffed side, the staff has a good sense of wanting to help when approached by one. I appreciate Tina for her patience and willingness to listen to help. Being she is observant, watches the store, and goes out of her way to answer questions. If she doesn't know the answer, Tina will go through with the process to learn from it. At the same time with helping other's. read more

They stay open late and had the things I needed. Quick self check out do I could get back home.

Very clean CVS with a private parking lot. Took kid in for flu shot here. Practically no wait at pharmacy. No private room. Shots administered behind a screen. Service was fast. read more

I went to go pick up my medication one night and there was one employee and another Asian Indian older gentleman who was organizing the medication putting them in bottles for people picking up. I noticed as I was waiting for mine at the pharmacy register that he was handling the medication (pills) WITH HIS BARE HANDS! This is so wrong and not clean at all. read more

Tom was the best! He helped me so much and his enthusiasm was refreshing. He unlocked the case I needed in a quick, professional manner and made my checkout experience so much better than it usually is. read more

Great pharmacy for all your medical and prescription needs. I recently picked up my prescriptions from here and it was super simple. They have a minute clinic too to get your COVID vaccines and they were and thorough with process. read more

CVS Pharmacy - Good to know info - Drugstores Near Me - San Jose, California

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Be aware of your surroundings at this location. There are homeless that sit right by the front door. One man followed me into the store. As I sped up, so did he. When I turned left so did he. I turned around and loudly said, "Why are you following me?!" At which time he stopped. I went to the cashier and told her he'd followed me in the store. She said nothing. I'd made eye contact with her upon entering and before I shouted at the man, but she acted like nothing had happened. Obviously she has no training in how to handle such a situation, but I needed to be sure someone else was aware of what was happening. I do not live near this location and will be sure not to return to it. read more

You know why everything is moving to online when you come to the pharmacy. The line is 12 people deep and there is 1 pharmacist who is doing both the work of a cashier and a pharmacist filling drugs. There is 1 cashier at the front of the store and 1 lady walking around and when you ask the person walking around if someone else can help in pharmacy since the line is so long the response is "it's not my responsibility." I absolutely will be ordering my prescriptions from another store going forward. The 24 hour open is not worth it when you will be waiting 30+ minutes just to pick up your Rx. read more

Beware! I bought a visa gift card here for a co-worker. When she opened the card, the numbers had been scratched off. Total scam!!! Will never buy gift cards from CVS again - no quality control. The item looked unopened. Now I am out $150. Otherwise, the CVS is fine and staff are friendly. read more

Bad business it took me a long time to pick up my medicine. There were no people and they made me wait

We stopped in to CVS Pharmacy on Berryessa to do a return and to shop around the store. We found plenty of parking in the CVS parking lot especially near the gas station area. There was only one cashier and the return process was very slow. It took a 2nd person to help with the return, but we were able to complete the return. Then we shopped around the store and picked up a few holiday items. We found some holiday popcorn tins which were under $10 each. They had a few different designs. This time instead of waiting for the cashier, we used the self check out line. The self check out kiosk was pretty easy to use and I was able to pay with credit card. read more

They are totally incompetent and will find a way to screw up your prescription. Every single time they fill the wrong medication for me. It should be medical malpractice. I called to complain. No apologies, just shifting the blame towards me. I won't go there ever again. read more

Most of the CVS and Walgreen's around town are good. As far as prescriptions go they alert me for renewals etc. on my phone by text. I happen to use this CVS location for convenience. If you purchase other food items just be careful to make sure they are not stale or past the "use by" date. read more

I came here about a month ago to purchase a few items. The store is relatively big compared to other locations but there was only one price scanner which was awkwardly placed by the middle of the cashier line. The only thing I liked about the place was that there were 3 self checkout stations, which had no lines. The neighborhood is quite sketchy/dirty so I can't picture myself being a frequent customer of this location. read more

I have no idea how this store is still in business. My review is based on multiple visits by me and family members. No shopping carts, shopping baskets are a rare find, only if you are lucky. Be ready to wait long time if you need help from an associate. Check out via kiosk - no shopping bags at any kiosk. Check out via associate - long lines and despite that some associates still chit-chat a lot with a customer who is checking out. Pharmacy - in most cases there is a line but pharmacists are helping as fast as they can, definitely doing their best, kuddos for that! Items availability - even if you check online for availability of what you are looking for, they still do not have it and cannot tell you if it is available in the nearest cvs. Overall, I will be going to the nearest Walgreens, not worth waisting time at this store. read more

Horrible customer service. Employees are rarely around to assist; whether you need help finding something or if they need to clear something at the self-checkout kiosks. They put TWO "see next cashier" signs at each station when I went there today so only self-checkout was open. I walked around the whole store and saw no workers except in back of the pharmacy. The managers are rude and not useful at all. read more

Impossible to contact and incapable of fulfilling prescriptions. Awful. Can't stand dealing with this company

Can't even get someone on the line anymore. They told me that my insurance wouldn't cover my prescription. When I called my insurance they said it's odd they would just say that without sending request to dr. All my dr needed to do was send prescription to my insurance. Lazy. And they are pretty slow. Also the security at night doesn't secure anything they just text on their phone read more

Just a note: Make sure to get your receipt even if it takes all day for them to get it especially for name brand items because you can't do any returns thereafter. They have a strict policy with their new management ~July 2022. Just be forewarned: As of late, this CVS seems to be understaffed as it does take some time to get any assistance, e.g. no one comes to the ring / paging button so I had to go to the front, only one cashier, the staff has to go to the back to re-print receipts, etc. Overall, alright if you're not in a hurry. read more

Today I came to CVS. At 1240 to buy a pack of smart water and a old lady works there she was on the phone talking with her family member I asked her to help me check out but she's hide in the back of the shelves and keep talking on the phone till done . Is that right while you at working time then did it to customer??? I always have a good experience time there except this time read more

IMHO I haven't shopped this particular CVS in years but the CVS website said this store had a small supply of Hexol, which I couldn't find in my local store. I also had a 40% off coupon to redeem. Sure enough, I found two bottles of Hexol in stock. Yay! The cashier scanned my CVS Extra Care card which should immediately notify her that I have coupons or cash to redeem. She told me my purchase total (which didn't include my 40% off) and I had to ask her if I had any coupons available to me. She tapped her screen, said yes and asked if I wanted to use it. That's the only reason why I was there, to redeem my coupon. The cashier was very nice, but it shouldn't be my job to ask for my discount. With every customer, she should be asking if they had anything to redeem. 'Nuff said. If you shop CVS often, become a CVS Extra Care member. The coupons and Extra Care bucks that you earn for shopping are the only reason that I occasionally shop here. I loved this store when it was known as Longs. When they changed over to CVS, the prices seemed to be higher, and I only shop when I have a discount coupon, or if they have a product I can't find anywhere else. read more

There was a single window and only one line, some lady cut me even though the pharmacist called me to the window next. They were cool with it and told me to go to the next window. Someone else came to help, but there was also someone behind that the lady had cut too. That lady should've been the one to "move" to the next window AND after the lady behind me. If there was more than one line, then why was I called next? To add on top, it was a pain and a delay to get my prescription even processed. read more

Typical bad CVS experience. Brought a friend here after urgent care referred us to a closed location. They insisted we could just show up at any CVS and they would transfer but we're too lazy to do the paperwork to make that happen. They also tried to refer us to a location that was also closed, insisted so even though the website said otherwise. We went here instead since it's 24/7. Like most CVS locations there was only a single person behind the counter who was handling everything. Insisted we needed to call the doctor to have them transfer the script instead of using their system to do it. The urgent care took 45 minutes and said they would call in. We continued waiting around the store while all that madness was happening. The person insisted the phone call that was waiting in the background on their system was probably not from the urgent care location and suggested we try calling again... so now we're in the parking lot, waiting _again_, trying to transfer the stupid prescription still. Every experience I have had with this chain at multiple locations has been terrible. Their systems are awful. Their pharmacists are overworked, the stores are constantly understaffed, and since they're basically a monopoly they don't need to care. Most of these places aren't open very late. This location is one of the few that is. read more

This is the worst CVS pharmacy everrr, but it's the closest one and open 24/7. 1. The tech dropped the syringe for my kids' meds and gave it to me anyway. It was not in any packaging. 2. Saw the Rx manager yelling at an employee about the place being dirty/ a mess and to clean it up. It's almost always a mess. 3. There has been multiple instances where either they said insurance didn't cover it OR they had the wrong insurance information in their system (with previous Rx pick ups being fine).. making what should have been a 5-10 min stop because Rx was ready for pick up into a 30+ min errand. 4. Open, empty Rx bottles were in a box on the floor, exposed and open... Sterile? Idk. 5. Vaccines.. there were no signs, the Rx technician tells you to go to the drop off window. You wait there only for them to tell you to go around the corner. 6. Pharmacist giving vaccines was clearly not experienced at giving shots. 7. Sometimes rude, slow, gives wrong information, etc... It's a rare thing when an experience goes smoothly. I can't stand this place. I almost always deliver, but occasionally I have to go in, and we dread it. It's like going to Costco.. only when absolutely necessary. With that said, there are some nice, good staffers, and I *usually* try to have empathy as they are busy and a 24/7 pharmacy. read more