I had to return items I received as a gift. I had gift receipts and had to make four trips to the store. The first attempt to return took over thirty minutes. The gal was kind and had to multi task several pending issues that other employees had difficulties with from online issues to money orders. My second trip I had forgotten my gift receipts. I was told I couldn't return because my items were over $20 and the items I had wasn't in their system (meaning it wasn't sold at their store). The customer service manager was EXTREMELY rude and had the worse bed side manners I've ever encountered. I was so upset I vowed to never return. On my third trip I had my gift receipt and read from a Facebook post that the neighborhood Walmart accepts returns even when items aren't carried at the store. This was music to my ears. With my gift receipt in hand, I was again turned away and told to return at a normal Walmart, not the neighborhood Walmart in San Ramon. Finally on my fourth attempt, I had everything needed and was told I couldn't get cash back despite the gift receipt because I was told it's not their policy meanwhile I got cash back at my first transaction. Where's the consistency? Apparently there are none and customers come last. Walmart does not post their return policy. Did you know you must have a receipt? Did you know they won't accept returns without a receipt if the item is over $20.00? The only information they post is that all returns must accompany a receipt and you have 90 days to return. I must be spoiled by Target. I will never patron Walmart again. Perhaps I can overlook the unstated policy, but what I won't tolerate is being treated poorly. With the exception of the older gal that helped me, the other employees including the customer service manager treats customers like second class citizens. I'm appalled by the treatment and regardless of the discount, I will spend more to be treated with respect and dignity. Never again. The one star is for the first gal who helped me. I wish I remembered her name. She's the only decent and kind person in customer service. read more

I was sitting here on the Saturday of black friday and I know how hectic retail and shopping places can be. In midst of the hard work they've done, April was trying to put a smile on her co-workers face to lift them up and make them happy. She truly is a light that shines here, I am happy to have witnessed this. Even her co-worker thanked her for cheering her up, a beautiful sight to see :) read more

Worst place to shop, EVER!! Do not shop here unless you want to be ignored and treated badly by the staff and managers, because they DO NOT CARE at all about their customers. Have a problem or a complaint? Don't ask for help, they will ignore you. The "low prices" do not make up for the incredibly rude and disrespectful lack of service they have. I used to be a regular shopper, but they are not getting my money anymore. read more

I allowed them to do an oil change. The next day my driveway was covered in oil from a leaking oil filter gasket. I lost a quart of oil. I contacted the store and they redid the job after they confirmed their mistake. Had I not paid attention, this could have destroyed my engine .I got the idea they were trying to justify it when they suggested multiple causes by grasping at reasons to justify what occurred that mitigated their liability. As I got under the car and checked it prior to notifying them, they didn't have much wiggle room to deny responsibility. I will not entrust my business to these guys again. read more

Terrible customer service, store is messy, staff never knows where things are when you need help. Had a bad experience with a worker named Dilip at customer service. Very rude and raised his voice at me in front of my son. I called corporate and the best they can do is call the store manager, WHICH I NEVER HAD A CALL FROM. The worker at the neighborhood market are ALOT more nicer and helpful. My point, JUST GO TO TARGET! read more

I've never left a yelp review and generally don't go out of my way to review a place even if I have a poor experience. But this location has the most inconsistent experience with the customer service desk over multiple interactions. read more

Got a head light out, got the light at Walmart and saw that they only charge 7.50 to install it; ok... 45 minutes; ok I have some shopping to do. 2 hours later and the guy says they can't do it cuz they have to take off the grill. No you don't I said... showed him how to do it and 20 minutes later it's done. What manual do you use I ask. The internet he says. read more

This is my first review and its long over due. I came to this walmart after work awhile ago to pick up a few things. On my way to the checkout lines I remembered I needed to get some beer for a trip and I figured why not get it while I was there. So I grabbed some and headed to the line. Let me just say no matter what walmart I have ever been in, it seems to be their goal to keep you in there as long as possible. Having worked in retail I know that as a cashier the most important thing is wait time and how fast you do the transaction. This seems to be the exact opposite of what walmart goes for. So I wait in line for about 15 minutes, even though there is only two other people in front of me. Finally the cashier rings up my items and she asks for my ID for the beer so I hand it to her. She stares at it for 2 minutes, then asks another employee a question about it. The employee looks at it and says I don't have time to deal with this. All the while this cashier has not said a word to me, she didn't even greet me. Then she calls for a manager and one comes up. A man named Al looks at my ID and says we can't accept this. So waiting for 5 minutes in silence and thats all he says then walks away. The cashier says because there is a crease in my ID they can't accept it. So I pay for my items(except for the beer) and I call the number on the receipt. A lady answers and I tell her I would like to speak to someone because the cashier wouldn't take my ID. Her exact response "do you know who you are calling?" I say yeah walmart I'm standing in it right now. She then transfers me to the store manager, I believe, and I explain to her what happened. She apologized, was very nice to me and said they should have accepted it and next time if I have any problems to ask for her. If it wasn't for her I would never return to that walmart again. read more

Terrible service here I don't ever recommend going to customer service they can't help you absolutely ridiculous im going to target from here on out read more

Black friday was so fun in 2011. Walmart was our 1st stop and it was a SUCCESS. We got everything and a little more that was on our list. The line was a little crazy but hey it was Black Friday and it was fun. read more

Only 3 cashiers at 12:45 on a sunday afternoon.. Really. This is terrible. Where r all the employees? The lines are really long. Ive seen 2 people leave instead of waiting. read more

Sorry Wal-mart. Im sure most of all you intelligent people know what a single star on this company is all about. The high cost of low price & poor poor quality merchandise..The only USA made merchandise here is your American dollar in the register. The world would be a much better place if Wally world did not exist. read more

I went to walmart on Rosewood drive in Pleasanton yesterday. Guess what. Every single cashier had 3 or more people waiting for checkout. AND the self-checkout was packed with 10+ people waiting. Then a manager arrives and guess what. Instead of opening another register - he sends an employee on break. I think his name was Marc. Now Marc takes over the register and guess what - he is damn near the slowest cashier I've ever had the pain to wait for. Again this is my consistent experience with the WalMart on Rosewood Drive in Pleasanton. The managers at this location don't seem to understand customer service or how to speed up the checkout process or even care. If you value your time go elsewhere. read more

If I could give this place one star, I would. Very unprofessional my husband and I kept trying to call electronics and no one answered. We got a hold of someone ( a female) and she even said "They never answer" tried to transfer and hung up. Called again and they hung up.We have called over ten times. Either get someone who can answer a phone or get better workers. read more

If here is zero star I will give and go minus if possible , No return for a regular non electronic merchandise after only 3 days I got it, The store manager "Nancy " told me to go try to return to another store if the will take it they will take it but we have no return policy. I asked why it is not in the receipt she said we do not have to have it on the receipt. Zero customer service place Costco and safway have excellent service compared to them. People with more than three stars are Fake Reviewers get paid by Walmart so be ware of going there. read more

Everything wrong with the world. A state of the art transaction system and they refuse to give me a refund even though there is a receipt and a purchase history of the items I purchased 8 days ago. Walmart your customer service is appalling. I was never a customer and decided to give you a shot and I am greeted with this kind of treatment?! Discussed that I thought you were worth my time and money. read more

Yikes. Thought I'd kill two birds with one stone by getting things we needed after our move (ie cleaning supplies, storage bins and covers) while grocery shopping. Little did I know I'd have to hop over to the nearby Safeway because there was such limited selection with food. Where's the produce? read more

this entire chain is terrible!! i've never seen lazier employees in all my life. if you are looking for empty shelves, and not so knowledgeable people this place is for you. i found very little i even wanted to purchase. i couldn't suggest another wal-mart nearby, because seems like all of them are just as bad. i quit shopping there altogether. their prices are not that low anymore. target gives a much better shopping experience, with friendly, hardworking and attractive employees. what ever you do stay away from wal-marts at night and especially the parking lots as they have been proven to be some of the scariest places to be alone in. hell you can even have a better shopping experience at k-mart but take my advice and go with target. read more

Thank You to Tracey and the friendly staff in the auto dept. for getting me in and out quickly and painlessly for my car battery installation. The price was great and the installation is free and no other hidden charges as at some local auto stores. read more

This is a review for the Walmart tire department. I bought a set of G-Max tires. Unfortunately they told they did not fit my wheels. So the Walmart technician recommended their best-seller Goodyear viva 3. I read the reviews and they seemed good so I agree to buy/install them. These tires were terrible. They were soft and bouncy. I started to notice some back pain and dizziness so I called the Walmart tire department to see if we could work out a deal. I would buy another brand new set of tires, but maybe they could help me with a free install and/or road hazard. The answer was no. Incredible. I was willing to spend another $500 on them for a just a little bit of help, but didn't get any even though there were the ones that recommended the tires I bought. read more

Called regarding availability of an item. The phone rang for nearly SIX MINUTES before someone picked up. I asked if the item was available, and the employee spoke very poor English and didn't understand what I was looking for. I repeated myself slowly and carefully nearly 10 times and he still had no grasp on the words I was saying. I have zero issue with people of different backgrounds/ethnicities being employed anywhere, but if you have someone who CLEARLY speaks very little (if any) English, is it really business savvy to have him on phone duty? read more

Horrible customer service!! They wanted to cart check us when we were looking around at the cosmetics dept. They stopped us to look into our cart and when we asked what was the problem they said it was procedure, but clearly didn't check anyone else's cart when they left. read more

While exiting the store, I saw they scanned my case of Coke four times. It took a minute of arguing to convince the clerk he made a mistake and then another five minutes of waiting for them to find someone who could fix it. read more

I had an ok experience at this store. Considering it was a Sunday afternoon, I was able to find parking without a problem and a line that was only one person deep. I was able to find some things in my size. If you didn't know where you were going, you would never even know there is a Walmart here because it's behind the trees. I found this place on accident 2 yrs ago when I was trying to find ice for a friend's party. read more

This Walmart is actually pretty good relative to others I've visited. Yes as others have pointed out the customer service can sometimes leave a bit to be desired, and shelves not always fully stocked. But this is WALMART, they move product, they are known for the their supply chain. I gave Pleasanton WM 4 stars, rating it relative to other local WM's. I've frequented the Oakland WM, and beleive me that is truly deserving of the low ratings that some people have given this Pleasanton store. If you drive a nice car, you actually have to worry about it while shopping at the Oakland WM. The scalpers that try to hawk you pirated DVD's and fake cologne as you walk back to your car don't add to the lure either. Anyways its all relative and just my perspective. I appreciate the Pleasanton WM, and don't go there expecting it to be a Bed Bath and Beyond or Macys. By the way, the Richmond WM near Hiltop mall is a very nice, seemingly newer 2 story store. Might be worth checking out if in the area. read more

Worst walmart I've ever been to. The door greeter knew nothing he didn't know when customer service was open he didn't know who the store manager is he didn't know shit other then trying to not help me. The cashier was rude as hell. No customer respect just a rude old man.. I hate this walmart. I'll just continue to drive all the way to Livermore to a friendly walmart. read more

The customer service isn't good at all. There are never enough registers open and you have to wait forever - not to mention the people check you out are slower than turtles! PS The fabric cut counter people have no idea what they're doing - 30 minutes to cut 6 yards of fabric?! read more

If I could give zero stars to this store... I would. The first half of my review details the incompetency of the Walmart Pharmacy employees. The second half goes on to describe my dissatisfaction with the rest of my store visit... I switched to this Walmart Pharmacy after becoming sick & tired of the ignorance & stupidity of CVS Pharmacy inside Target... I'm not even sure why I made the switch. Walmart Pharmacy is just as bad. While they were able to get me the correct brand of my prescription (something CVS was unable to do), Walmart has created a whole slew of new problems for me... When I first transferred my prescription to Walmart, I gave them all of my updated contact information. After not receiving and communication about the status of prescription, I phoned them up, & found out that they had been trying to contact me on a phone number that is now out of service, given to them by my mother (same last name) when SHE had a prescription filled at Walmart 15+ years ago. They made no attempt to contact me on the phone number I had actually given them! After the communication issue was finally resolved, I thought I should just be able to pick up my prescription & be on my way. No such luck... The service at Walmart Pharmacy is infuriatingly slow. I waited in line for at least 10 minutes, before the technician greeted me. Then I waited again for the technician to "fill" my prescription and then hand it off to the pharmacist, while I waited in line again, to actually receive my prescription. This process is inefficient, ineffective, & moronic, forcing customers to wait in line multiple times for something that can be easily completed by one employee, with only one line. This is how every other pharmacy I have been a customer of conducts its business! When I finally got to the front of the pharmacist's line & was handed my prescription, I noticed that my prescription had only been partially filled. The pharmacist / pharmacy manager SHALINI then rudely told me that she was not in the wrong & had never received the instructions my doctor had clearly given for the prescription. My question is... How the heck would she know what prescription to fill if she never received any instructions from my doctor?! By this point, I was frustrated & late for work, so I agreed to just take the portion that had been filled, & come back later for the rest. SHALINI then had the nerve to tell me, that because I had already been served (even though I still had NOT received my prescription) that I would have to go back to the beginning of the first line & wait to be served, & for my prescription to be filled, AGAIN! I did not have time to wait in line again, & SHALINI had been terribly unhelpful & now rude, so I decided just to leave & return the next day to pick up. When I did return, I decided to also shop for a few items that I needed. While wandering up & down the cosmetics aisles, struggling to find what I needed, I slipped across the floor & very nearly fell & injured myself because a large bottle of lotion had been spilled & spread around the floor where others had been slipping on it! This is a serious hazard to both customers & employees, so I made the decision to report it to an employee. I wasn't about to wait in the horrendous Pharmacy line again, so I looked around for another employee working the sales floor. I did not find an employee to report this to until I reached the home decor department (entirely on the opposite side of the store), and after I had already seen two other people nearly break their necks from slipping on the mess. And then, the employee I reported the hazard to couldn't care less about the problem! He shrugged & nonchalantly told me I could report the issue to the store manager, but is that not the employee's job? I already searched the whole store just to find an employee, where does he expect me to find the store manager? On my way to check out, my eye was caught by a beautiful pair of gold earrings in a display case, exactly like a pair I've been trying to replace. They were PERFECT! The second I saw them, I almost forgot about my awful experience in the store. ALMOST. Until I tried to get someone to come to the jewelry counter to help me... When I arrived at the counter, another young lady was already waiting to be helped. After waiting together for a few minutes, an employee came over from the clothing department & asked us if we were being helped, to which we said no. He confirmed that he would go & find someone to help us. He went off, and we continued to patiently wait, further perusing the jewelry display cases. I found a second paid of earrings that I wanted to purchase, but after waiting for an additional 10 minutes, I lost interest & left the store, having purchased only the items I came in for. (Or the ones they had in stock, that is.) If I don't end up switching to another pharmacy, I may be back for the earrings. Other than that, AVOIDING THIS WALMART AT ALL COSTS!!! read more

This place is D I R T Y...the store, the people, the merchandise, everything about this place just makes your stomach turn. Only reason why we went today is due to the fact target stopped carrying a particular brand of detergent, and we were quickly reminded of why we stopped going. We saw drunk people in their 50's stumbling the isles, a trio of heavier set women who were sitting (as in on the floor sitting) in the middle of another isle, our cashier who handed us a receipt and our bag with the phrase "here" and last but not least, a food isle with multiple bags of open merchandise. I understand WALMART is the largest retailer in the world and offers millions the option of affordable prices, but it just isn;t for me. Every experience I have personally seems worse than the one before and I have little hope of it ever getting better. What's really sad is that this is considered one of the better walmarts in the area... read more

Boo!!! I use to like this walmart, Now I truly understand why they poke fun about walmart because it's the ghettoest (or whatever you wanna call it from your urban dictionary) ever!!! People are rude, lines are long at the cashier, 100 people at the return line, okay 99 people only :+. Anyways, quality selections are poor & cheap. So if you're settling for the above info. then walmart is for you! read more

This review is only about the service I received from them . At the register apparently the number light was not on when I unloaded all of my items. The gal finished the transaction with the customer in front of me , then when it was my turn, she then tells me that her register was closed . " but it's okay I'll take you" she says. Then she says " do you mind helping me bag all of your items? You'll be able to leave sooner that way" Really? Isn't that nice of her! She let me help her bag my items! I didn't know that Walmart ask their customers to bag the items must be something new. I don't shop their very often, but today I've decided to not come back again . read more

Most pathetic customer service. Stood in for 30 minutes to return. Asked the supervisor to get someone, and without any hesitation he said I got no one else and walked away. This place is trash. read more

55 minutes in checkout line tonight. Had to throw out the ice cream. Only 3 lanes open for a crowded store. Even with lines wrapped around the store aisles, no effort was made to open another lane. I always say I'll never go back, but they know I will so they don't give a shit. read more

This Walmart was absolutely fabulous when we moved her in 1998. Circa 2009 to present. Don't know what happened but the worse part is the pharmacy. The last 3 prescriptions I've had filled for my wife have been utterly disastrous. 1st one wasn't that big of a deal and I let it slide figuring everyone has off days and it was a really busy weekend. Took an hour to fill a script they said would be done in 30 mins. Ok, it was busy, and maybe they were short handed. 2nd one I called in a refill and went to pick it up almost 4 days later. The pharmacy said they were still waiting on the dr to respond from their fax. I asked when they faxed it and they gave me the date I called it in. My wife said she thought it was the pharmacy, she'd had a few probs. I had the pharmacy fax it over to the dr and I drove to the dr's office, waited for them to sign and fax it back over. I drove back to Walmart (fortunately only 5 mins from dr's office) and told the gal working behind the counter. She looked surprised when she pulled it off the fax machine. Said it would be ready in 1/2 hour to 45 mins. TOOK 2 HOURS TO FILL IT WITH 10 SCRIPTS IN FRONT OF ME! Really? How long does it take to count out pills and flop them into a bottle, even double checking the pour bottle to make sure you're giving the right script?? There was only 5 people behind the counter. Lastly, I took in a script and they said (once again) 30 to 45 mins after looking up the medicine and telling me it was in stock. I said I would be back. Came back in hour, asked the status of the script, now they tell me its out of stock and they have to order it. I was steamed! I asked for the script back and they said they already ordered it, and it would be here the next day. I came back 2 days later and they said their courier service wouldn't be delivering because of the weekend and it would be in TUESDAY! All these scripts are for a person with cancer!! This is not rocket science and these are lives you're screwing with, not underwear or socks or widescreen TVs! Get with the program Walmart! Either train your employees better, screen them, or something. Obviously you don't care and neither do they, IT SHOWS! Livermore does seem better so it may be worth the drive for less of a headache. Also I hear Target has a pharmacy & is offering the $4 scripts too....might just change like a woman said earlier who was in there at the same time and having problems with her scripts too! EAT MY SHORTS WALMART!! read more

Looks like this Walmart is beginning charging customers for plastic bags. I did not know Pleasanton is part of Alameda County and Walmart consider to be a grocery store which do sell foods and frozen food meals. 10 cents for paper, 50 cents for their bags.. Never knew, never expect this making my last shopping experience very inconvience. Once everyone parked their cars, their goal is to go shopping, who will remember bringing those extra plastic or re-using bags with them. I did ask for a box the store no longer needs to help improve my shopping and carry out. read more

Alan kamkar is an awesome employee with great personalty who followed up with me to ensure my problem is resolved with smile and he did great job , Thank you Alan read more

Does no one work at electronics?!?! Every time I go,there Is no one around,but once I walk into other isles,there are 3+ employees standing around,talking.I knw it's wal mart,but c'mon guys,at least pretend to do your jobs a little better. read more

Worst walmart I have ever been to! Worst CUSTOMER SERVICE! if you want to return something and It doesnt have the sticker you have to go find it for them and bring it back! BS! What kind of customer service is that! I said are you serious' and she looks at me and sais yes! She could've sent someone to find the item! I have never been trated so wrong at any walmart ever! The worst part is they don't ever apologize! So glad im moving so I won't have to come here again! FYI Erin and not sure what the other girl's name was! Rude!!!!!! read more

I went for an oil change on Thursday evening like 10 mins before they close. Was really desperate to get my work done since I had been turned down by few other places. Alan received me and was super kind to take my car in. He went way out to change the oil, suggested to replace my wipers that were aging (what do you know, it rained heavily today!), helped install new headlight bulbs and my cabin air filter too. Boy, was I glad to have ditched my dealership! Alan and asst. manager Joel are true Rock Stars. Thank you so much!!! read more

Very dirty store. Many items are not corresponding to the item priced on the shelf. Have had more than one occasion that i have been paid twice or an item due to cashiers. Horrible service by cashiers and management. Employees lack politeness when helping customers with simple questions. Management "AL" lacks basic mathmatics and allows employees to be rude while in his presence... AVOID GOING TO THIS WALMART! read more