I choose store pick up for an online order. I was waiting for more than 20 minutes at pick up department. I push the pad as instruction every 5 minutes interval for help. I heard interconn was calling for associates, but no one showed up. I talked to a store manager, I was told, he is not responsible for internet pick up. I have two choice, give it up or wait. I chose give it up. I even cannot cancle the order since no one there. I have to wait certain period of time in order to online to go expire and get refund. This happened around 8:45pm on Jan. 20 2014. So if the manager is trying to track down who went on unexpected lunch, or dinner, here is the information. read more

I went to Walmart to get safety glasses for work. They were friendly and I picked out a pair of strong looking frames and ordered the glasses. They came right away and I was pleased with the experience, but then the hinge broke after a few months and I took them back to get a new frame but they said that safety glasses don't come with a warranty and if I wanted a new frame it would be 75.00 . Are you kidding me! These glasses don' get abused any more than any other pair of glasses. I think this is really unfair, I am out one pair of glasses and they didn't hold up as well as a pair of cheap cheaters that I buy 3 for 20.00 dollars. read more

Worst return line customer service ever! Waiting forever. One person. Tons of problems. Not enough employees!!!

Never able to get a money order at this location machine is always down...why do i continue to come here beats me

This place sucks. Could the people be any more obvious that they hate working here. Place is so dirty and couldn't be any slower if they tried. I think helping customers is secondary to chatting with co-workers. read more

Bria in customer service needs to take a course in customer service and how to talk to customers. She is extremely rude and makes no effort to assist the customer. I arrived at 8:03 pm to do an even exchange of a damaged item. She said "customer service closes at exactly 8 pm, you'll have to come back tomorrow." No "I'm sorry, no nothing! I explained that I checked stores hours before driving out and there was nothing on website that customer service closes before the 11 pm store closing time. She said "register is all locked up." She refused to call the store manager when I requested. She refused to make any attempt to try resolving the issue. She had a flippant attitude when I again tried to explain the issue. She refused to give her name nor was she wearing a badge that had her name. When she continued to ignore me, I went and spoke to a young lady at another register who smiled and called the manager to assist me with the exchange. Unfortunately I did not get this young lady's name. Kudos to her! She knows how to treat customers. The exchange was done by this young lady as Bria again refused to do it even after the manger on duty requested she do the exchange. By the way, there was no "unlocking" of the register. I am giving this store one star based on my experience with Bria. She shouldn't be a customer service rep with the attitude she displayed. read more

The guy Mohammad ali, great helping worker at auto car. Did the work very clean and right on time. You rock man!! Also "carmine" at counter is super sweet lady.. guys come see Mohammad. read more

The fire door was constantly beeping at this Walmart as I waited for a new tire to be put on my car. This was super annoying and the staff could do nothing about it. read more

Worst customer service, not that I was expecting an amazing experience. I was going to but purchase gift bag fillers. They were marked $3.77 and when I went to check out they rang up $8.97. The cashier told me to go back to the area, take a picture and they would honor the price. So, I go back take a picture and when I get back to front they say the sku numbers don't match. So I go back again try and find the tag. It's not up in the area at all. Then the "manager" tells me he can honor the price for one but not the four I have in my basket. I think they should honor the price on all four, the aisle was not stocked correctly. I decide to call customer service and they inform me that whoever is on duty at the store makes the final call. So why do you have a customer service number if you can not deliver customer service. I will not be shopping here again. read more

This is specific to the Lube/Tire center in the back. You feel that you are not welcome there, almost as if you showed up and now they have to work. Very slow moving, not motivated at all. Always severely understaffed. I would like this to be more customer friendly. I have spent over an hour waiting for an oil change, when there is just one car ahead of me and I am the first in line. Very disappointed, read more

I had to assemble my bike which I bought it from walmart.com. I called walmart.com customer care and requested for bike assembly. I had opted for home delivery of this bike by mistake assuming it comes assembled. The customer rep accepted my request and put a note on the order for store manager at Pleasanton Walmart for assembly. When I went to the store and checked with a store manager, lady was rude and quick to respond that we do not do assembly without even checking the note on my order. Here, either walmart.com and store process are not in sync or they do not value their customers. I had to call their customer service again and goto Livermore Walmart. read more

Rudest workers I've ever encountered in Dublin, CA.. "End Quote" They don't want to help you at all. I asked a lady for help and she LITERALLY IGNORED ME. "I said whooohooo !!!!! She turned, looked and kept walking. She was on Register 5 appx 4:25p read more

Tony or Candy run your store please fix the problems of your employees who have speech issues I waited 25 minutes for a manager to just pick up a f-ing phone , do your jobs man !!!!! They don't understand shi# read more

This Walmart Neighborhood Market is unfortunately not up to par in the even slightest way. First off you walk in and the store is always absolutely freezing! Now I usually get cold fast, but my whole family agrees that the temperature they keep it at here is absolutely ridiculous. Now if that was the only issue of course I wouldn't just give it one star, but there is much more. I have bought fruit and vegetables here multiple times. The fruit is so old on the shelf that apples are rotting within a couple days if not already rotted when I bought them. Then they keep stuff on the shelf past its expiration date. That never needs to happen if employees are trained properly. This was a great idea when it went in, but it's run so poorly I have to give it one star. read more

Pharmacy is good. Pretty decent ones. You can get all those needed for regular use

Fuck Wal-Mart. I went there last night for the first time in a while and I decidedly hate it. And here goes the story ... I've always known Wal-Mart is "ghetto," but I used to actually brag about shopping here because I'm not afraid to get down in the trenches to find me a bargain. Then I saw the movie "Wal-Mart: The High Cost of Low Price" and I started wising up. I'm not saying I never go here. I used to live a block away from this place, so I definitely was more likely run out to get something here than drive 10-15 minutes to Target. Time is money, my friend. But it had been a while since I'd been here and we went last night to see if they had some stuff Target didn't that my boyfriend needed for work. I discovered I turn into an angry, hateful person when I come here. The people who shop here are just as bad as the employees. No one is happy to see you. We witnessed a woman ask where phones were and the employee just pointed in a direction without looking up from what he was doing and said "over there" with a questioning look on his face that he didn't know. My bf needed an item gotten down from up high and he asked some employee just standing around how to get it and the employee said "you'll have to find a manager" and my bf said "why don't you find me a manager." Even the manager was clearly irritated about it but eventually did help him. Ridiculous. I will say, the lady at the checkout smiled back when I smiled at her, but that was it. Clearly they all hate working here. I can't blame them. Anyway, I have to admit, their prices can't be beat, but now I try to avoid this place unless I truly don't have time to go elsewhere. read more

I have a much easier time navigating myself in LA with a Thomas guide than in this Wal Mart. Hours are weird and the staff is NOT helpful.

Horrible. Assistant manager Eddie was beyond disrespectful and did nothing to assist me with a delivery situation. Walmart in general has horrible customer service going out of my way to avoid shopping here. read more

there's plenty of parking here and the employees are friendier than oaktown and san leandro.

I hate shopping here but they have great prices. Walmart is Evil!

I F***ing hate this place! Let me preface this by saying I used to shop there all the time. Last night I was there around 7:00 PM the place was not too busy I gathered 3 items (yes 3 items!) and went back to the garden center to pay. I waited in line for approx 15 minutes and just when I was about to get rung up the cashier looks at me and says, "I'm closed you go to front of store." I proceeded to just drop the itmes where I stood and walked out . this is the second time this has happened to me in thier checkout lines. I absouletly will never shop there agian. Thank god there's a new target down by the Lowes I'll go there from now on. This place must hire anyone who has been rejected from other retail locations do your self a favor and shop else where hell, drive to livermore the wal mart has better staff than this piece of crap box store. Fuck you pleasanton walmart and fuck your rude ass emlpoyees. read more

My cousin sent me money to pick up at any Wal-Mart. Given I work in Pleasanton, I went to the Wal-Mart on Rosewood Drive on 29-Mar-2016, a Tuesday. I arrived at 11:30 a.m. to "beat the rush" and waited in line for 20 minutes at Customer Service. When I finally got to the front, the associate told me that for pickups I needed to go to the place with the "orange" sign at the back of the store. I went over there and the sign there said "Pickup" so I waited in line for another 10 minutes when the lady there told me they don't do pickups for money sent and I needed to go back to the place I came from. I then went back to the place I came from, "Customer Service" and waited another 15 minutes to get back to the rep (for privacy and without giving away gender, lets call her "Employee S"). When I finally explained to her that the place she sent me to does not do pickups for cash sent, she realized that I needed to pick up cash not an item (as it appeared, the "orange" place was for that). After 5 minutes, I finally got my money after "Employee S" helped me fill out the request form. Almost an hour's waste of my time. No apology was given for the mis-direct. Recommendation: Retrain associates to ask, "Is the pickup for cash or an item?" Score (scale from 1 to 5 with 5 excellent down to 1 poor performance): 1 read more

I was here today around 230pm and there were so many people inside! There were people piled up at the registers and no one was sanitizing carts or self checkout. I don't even believe the cashiers at regular check stands were doing so. I haven't been to very many stores and this gave me great anxiety. read more

The department manager Smokey working at 11:30pm on May 2nd, 2019 can suck it. My friends and I were looking at alcohol (admittedly unaware that Wal-Mart has a 10pm curfew for purchasing alcohol) and my friend had put 1(one) bottle of wine in our cart. Out of nowhere, Smokey ashy beard man aggressively approaches us saying- VERBATIM- "You can't purchase any alcohol so you're wasting your time and you might as well leave" and kept up this power trip until we realized we had put a bottle in our cart and even when we apologized and put the bottle back on the shelf he CONTINUED to give us the most unprofessional behavior until we left the entire AISLE. We bought our other items and our luck wasn't with us since he was also scanning reciepts at the door. My friend politely told him his attitude was unprofessional and that there was a better way to approach the situation (honestly my home Wal-Mart is San Lorenzo and I have been treated with nothing but kindess from those employees). He refused to apologize and said he didn't see his behavior as aggressive then proceeded to LIE on us and say we had been told by a manager to leave the aisle and that we "spent too long in the aisle" ????????? We were there for 3 minutes max and NO manager EVER approached us. What's good Smokey? Don't act like you're about that life working in DUBLIN of all places. read more

Simply horrible. Asked battery test and oil change. They just changed oil but did not care for battery. Asked again to help battery but ignored to have me wait for another hours for jump starting. Why? They said it is cheapest place so that I should not expect more than that. Do not come here for anything. I had to call my wife to bring jump start cable to do it for myself after dark. See the picture. Do not work with Johnney in walmart pleasanton. It's really suck place. Do not think to try to come here. Really. read more

Walmart - Department Stores Near Me - Pleasanton, California

Had a cart full of groceries,no bags.. they didn't even have bags you could buy.... Never in my life...

They didn't bother to tell me that my photo order was ready for pickup. I happened to see that it had been delivered to this store a week ago, so today I called and was routed in circles for 20 minutes before giving up. I spoke with online customer service, who told me to just wait until I got the pickup notice from this store. But I went to the store and asked about it; apparently they were about to send it back and had already prepared it with return stickers. I'm really confused as to how their process works and frustrated that no one could tell me anything. I'm not a fan of the idea of Amazon taking over the business of everything, but experiences like this make me feel a lot better about it -- at least Amazon is going to actually deliver the item to me in the manner promised and not send me on a goose chase. read more

BAD SERVICE!!! AVOID LIKE A PLAGUE!!! Recently wrote a letter to their corporate regarding worsening service: Your Customer Service Has Gone Down The Drain! Had a very bad experience AGAIN tonight in your WALMART # 2161, in Pleasanton, CA. I made a call to that store to inquire if THOR 2 Bluray was available and a male employee who answered the call said that it was available and on sale for $14.99, so I hurriedly drove there to purchase it. When I got there, I was told that it would not be available until NEXT WEEK. When I requested to speak to the store manager to report the issue, I waited for at least 15 minutes and he did not even bother to respond to talk to me, even if he was paged several times in their overhead and personal lines. In their electronics department, there were 3 employees and neither one of them claimed that they spoke with me over the phone about the mentioned incident. And even more, neither any of them would want to assist in my issue even though they are not helping anyone else. Their names are Liz, Marcel, and Thomas (No last name was given because they said it is against their policy). The head manager's name is Terry. After several minutes of waiting and no one seemed to care and still no response from the manager, I walked to Customer Service to have the manager re-paged several times again but still to no avail. I made the call to inquire at 9:47pm, got to the store at about 10:15pm, and waited for assistance to resolve the issue close to 11:00pm. I finally left the store out of complete frustration since no one in that store seemed interested in listening to my case. Not considering the waste of my time,gas, and unwarranted stress, this incident is very much uncalled for. Your Customer Service fails miserably in comparison to other more competitive stores. And the blame starts from top to bottom, Managers and Employees alike. This is very much evident now and at its worst since I have been coming to this store. And like I have mentioned earlier, this is not a first or second occurrence. Something has to be done or you will start loosing business. Unfortunately, you have lost my confidence and trust; and from now on, avoid your store like a plague. Never again will I torture myself in wasting my time and money to a company that is blind to the word CUSTOMER and SERVICE. And be advised that I will bring this out to the community and web reviews in order that they would be aware and also speak out the horrors they experience shopping in Walmart. read more

This is the worst store I have ever had the displeasure of visiting. Nancy, Correna and the store manager are the worst representatives of customer service I've ever dealt with. Nancy The front end manager lied directly to my face about a MasterCard gift card I purchased at her advice instead of the Visa she was too lazy to go get for Me. I sat here for an hour waiting for her to return from lunch after the horrible asst mgr said that if she collaborated my "story" she could return and give me the correct card but when Nancy returns she lied straight to my face and said she never said the MC would work Like the Visa?!?! All three of these people are not the right people to be in a management position!! What did they think I wanted to do?! They couldn't simply return my CASH I paid 12 hours ago?!? I said it was fine to just put it on the correct card!!?!? Worst store. I hate Walmart anyway and now I know why. Uuuhhgggg!!! Now I have a $280 gift card I cannot fn use!!!!! read more

This review is for ANTONIO the customer srv "manager" and MICHAEL "assistant store manager", I just want everyone to think twice before ordering from walmart.com, specifically ordering xbox. Their employee will swap new xboxes to old ones! What a horrible horrible experience, today 9/19/14 at the Walmart Pleasanton, CA location. WALMART can verify this situation since it's all recorded on the phone! I ordered xbox 360 E series online for my BF to surprise him as a gift, I had it shipped to his house and paid extra for faster shipping so we can play it before the weekend comes. He got it Thursday, 9/18/14. He noticed that the console was not wrapped in any kind of bubble wrap or styrofoam, he was going to try it out and the power source cord wasn't fitting into the console itself he then found out that we received the older version of xbox. As soon as I arrived to his place we decided to go to walmart in pleasanton to exchange it since it's under my name, he can't return it by himself. We got there and told them the story, the "customer service mgr" named Antonio said that "he can't help us and that item has nothing to do with them bec it's from walmart.com" ???? I told him right away I read online that we can return at a store location and he said "walmart.com and this walmart is a totally different entities" .....really???? He added "we are different franchises, different pricing everything different". My bf told him, if this was the same console you wouldn't say that right now he said "yes but it's not the same product so I can't help you with it" does that make any sense? I told him, you need to help us because I paid for the 360 not for this old one, and he said "it's not our problem ma'am" how is that not your problem when you sent this to me? He said "we did not send that to you, Walmart.com did". At this point I was really really mad, I then called walmart.com to help me bec obviously this "manager" did not know what he was doing. I told the customer svc rep the story and she's apologizing for their actions and wanted to talk to the "customer service manager", he said he's helping another customer and then left, we waited 10 mins and then the "assistant store manager" named Michael came. I told him the story and the first thing he said is "we can't help you with this bec the item does not match the box" I told him "that is exactly why we are here!" He said that he can't do anything about it because "it doesn't match the UPC number". I get it, but is this supposed to be our problem when all I wanted is to get a nice surprise gift from my bf and I unfortunately gave walmart my business bec they're cheap and have not had any problems with them until this nightmare. That's all I want, a damn xbox gift for my bf! He didn't help me at all, they were accusing us of changing it and won't help us? When all I did was order it at the first place? At this point I was furious, I was mad and can't help myself from raising my voice, he kept telling me "it's not out problem it's not our problem" and then I madly say that "that is not my problem either!" He then said, "ma'am I will have the PD escort you out right now if you keep telling me that". THIS IS ALL RECORDED. I was furious! He kept asking me all these questions, like he's accusing me. They told the Rep that they couldn't return it bec they don't have the exact product, and then after 5 mins they said bec it's not the right product. The customer service rep was there on the line trying to apologize for the actions of these employees. I got to the point where I just don't want to see these peoples faces and just leave. The rep told me that they were changing their reasons bec they know that the rep will get them in trouble. I don't understand why walmart VS walmart employees are trying to talk with each other trying to figure out what should they do. Obviously the rep was more trained about these situation but the in person employees was "managers" and did not know what their supposed to do but to tell their customer "it's not out problem, we are not helping you, walmart.com is different entity than them " etc. When the rep told me to call a number to report these employees, and I started to spell it to my bf so he can write it down, the "assistant store manager" started to process my return. He could have done this when we first told him, but he just needed to disrespect us, lie to us, suspect us, theaten us to get arrested first, IS THIS HOW YOU DO YOUR CUSTOMER SERVICE, WALMART? I've left furious, almost cried, super duper mad and thought that it was the worst day ever when all I wanted to do is a buy a gift for my bf and surprise him. This is all I got in return for giving my business to walmart. I cannot believe we had to go through the way they treated us. I will call customer relations tomorrow bec I don't want anyone have to go through what we went through today. Please check your products before sending it to use, unbelievable. read more

I don't know why I still come back to this place but every time I'm disappointed its dirty, unorganized, horrible customer service, not stock very well, just a overall bad experience. They really need to do something here read more

Automotive is completely unknowledgeable and couldn't even process a battery core refund! After 15 mins and no manager I left....

What's up with all the hatred towards Walmart? They give the American people jobs, fair healthcare and education reimbursement to their employees and most importantly, a cheap place to buy the necessary things we need for the everyday use. read more

I HATE this Walmart, and really all others. The employees seem to always be rude or nasty and in a grumpy mood. This place has also got a McDonalds too just gross they're trying to faten up everyone while they're making money for their products. The parking lot is always full, the floors are dirty, and it's dying to be refurbished. Nuff' said. read more

I had one of the worst consumer experiences ever at this Walmart. Been shopping here 8 years and never really had any issues in general. It was a basic Walmart.  I ordered a Galaxy Tablet online as a gift that was not liked and needed to return it.  I had my pick up receipt. When you order online you have 15 days from when you receive the item to return it. Standard logic would suggest this as well you wouldn't even get the items a couple of day from when you received it. I picked up the tablet on 6/28/2017 and went to this store to return it on 7/11/2017, 14 days later. So the first cashier I see had to call a manager in. She came in and said that it was past 15 days from when I paid for it online. I then was forced to explain her own companies return policy that I had 15 days from when I picked it up to return it. She seemed puzzled. I then took out my phone calander and counted the days for her like in a Sesame Street skit. The tablet was opened and looked at for a day. It was in perfect condition. She looks at the tablet, inspects it and peels the bar code sticker off the back?  She looks at me as if this proves something? The bar code stickers on these items are a cheap sticker so the user can take it off easy. I then pull out my Galaxy S8 out of its case and show her that my phones barcode was the same way. Had I not had a case for my phone I would have taken the tacky bar code off. She then says no it was out of 15 days from purchase and to contact the online department. The manager then calls over the next person in line and ignored me and had the cashier process their return. She then left. I moved to the side to let the people past me who have been waiting. I then had to look up my order and call the online help service. After a few minutes navigating the phone menu I get a service rep and explain the situation. They understood it was within 15 from when I got it pretty quickly, they wanted to talk to the cashier on my phone. I handed the phone to them and she  called the manager back. After they talked back and forth in "Wal Mart code", he told her to refund me my money. She said NO the excuse she used that it was outside of 15 days and to return it through the online store? I then talk to the guy on the phone I was wondering if I could do this through the mail, he said no and escalated it to his manager on the phone. The second phone person talked to the manager and they talked back and forth then used more "Walmart" code between them. The lady finally said she would return the item. The person on the phone apologized. The lady in the store said she had to call someone from the electronics department over to look at it. The manager left and the electronics instructor came over Danniel. I dont think she explained anything to her. 30 minutes had passed and it was like no progress was made.  I was pretty frustrated at this time, but I had to explain to her her the situation from the beginning. She calmed me down and we went over the order. She thought that It wasnt sold by Walmart but by a 3rd party in the records and that it couldn't be returned to the store. I then went over what the phone people said about how I had to return it there. I did some research and pulled up the actual email I got from the order. We determined that the confusion for her was that  I ordered a case and the tablet at the same time. The case was the "3rd party" order that Walmart store couldn't process. Walmart uses smaller companies on their walmart.com site. The tablet was lumped together with the case order. She was friendlier and actually seemed to care, unlike the previous in store manager. She told the cashier, a new person to give my my refund.  My main frustrations with this place was that I had to go through 6 people and 40 minutes to get my refund. This included 2 phone people, 2 managers and 2 cashiers. The first cashier had been there so long they needed a break. It was a 40 minute process AFTER I had gotten through the customer service line. I was treated like I was a problem to be ignored.  I thought ordering through walmart.com/walmart would be just as good as another legitimate retailer. Me explaining their own policy over and over is unacceptable. I would like to say I would never shop here again but the reality is that Walmart is a little cheaper on some items and they are open later. I do shop here drastically less. I will never buy an expensive item here or order through Walmart.com again. The potential head ache you woudnt  get somewhere else is worth that extra dollar or extra day of free shipping. If you decide to do a pick up order online, pick a different store, or use Amazon like everyone else. read more

Service sucks over here And staff are rude. We waited in line for 25 minutes and ask for help. But they said no one is here to help. So sad

I'm not really sure why the Walmart Corporation doesn't tear this hideous building down and build a true SuperCenter that would actually be a nice place to shop. It's not like you don't have umpteen rich people in the tri-valley that would go there. The self checkout computers are ridiculously slow and have been for some time now. It's like they're running Windows 95. read more

I'm not a big fan of Walmart. They always seem cramped, crowded, and kinda dirty. I do have to say that this Walmart is nicer than your average Walmart, but it's still Walmart. read more

I went here for an oil change for my Honda and I get a little nervous trusting car places because I don't know too much about them. But Mohammad Ali was extremely helpful honest and kind so was the lady inside who run me up. Excellent customer service !! Thank you both !! read more

This is specifically for walmart.com pick up. Horrible horrible , wait for 30 minutes, have people paged three times and no body come!