I needed to print photos for my Mom's Memorial. I was unable to download 1 last photo. Rojard, a sales person for Walgreens came to help me. He was kind and patient. I almost cried because I needed those last photos. Thank you, Rojard. I wish more sales people were like Rojard! read more

Walgreens - Kiosk in Walgreens - Drugstores Near Me - San Ramon, California

Generally this location is clean, well organized and the staff is courteous. My issue is with the understaffed pharmacy. The wait time and line can get pretty insane and there's usually only one cashier working at any given time. I'm glad that this pharmacy isn't the kind that forces consults on all medications (I'm looking at you, Walgreens Mountain View on Grant Rd.) This location is the most convenient for me, especially since this location has a drive-thru. I just wish that they could run the pharmacy in a way that helps things move a little faster. read more

My first time at this Walgreens. It was pretty clean and neat. I came to check out Valentine items and there is definitely lots selections. I like the snoopy collections. I bought a squishmallow. Check out was fast and excellent customer service. read more

I've started using this location when a closer one closed down. The service has never been the best and now gotten much worse. I have over the last few years showed up to pick up my RX and it is no ready or the claim they never got the order. Today I stopped, no RX for me, I showed them my text stating ready to pick up. Don't waste your time or money with this pharmacy there are much better options. read more

Newer Walgreens. Great wine deals. Very clean pleasant store and surrounding areas.Car cleaner, dog toys and wine were great finds. Surrounding areas are new houses and a fire station. Thats great if there is an emergency. The low prices on alcohol might get an older person a bit too excited. The whole neighborhood is newer and clean. Car care aisle carried some things I don't think I'd normally find at a Walgreens. They were priced half off as were so many items in the store. Gotta get the old stuff out to make room for new items. Wine aisle is a highlight. Such great variety and prices. Stocked up on some Veuve clicquot - normally expensive but here its within reach of almost anybody - especially for special occasions. Cashiers were quick even with substantial line. That is one of the reasons I like Walgreens - i feel like I can pop in and out without it having to be a whole afternoon like a Costco trip would be. read more

See all

I had a horrible experience at this Walgreens and will never come back to this location. The woman who assisted me couldn't find my photo order, and I had to literally point out the envelope on the shelf to show her where it was (note: I do not work there yet I even could find my order.) Then, the woman couldn't even ring me up nor knew how to work the register. The rest of the staff saw that she was struggling, and didn't step in to help. I was there a solid 15 minutes waiting for the woman to find my order and complete the purchase process. Then, we went to the pharmacy to get "free flu shots" as advertised, and yet another rude woman told us they weren't free, (we even had insurance) and she tried to charge us $75 per vaccine. She rolled her eyes at us when we told her other drugstore locations don't charge us for free flu shots. We drove to Kaiser after this incident and got our free vaccines with no questions or judgement. What a joke. This place is run by a bunch of people who do not know what they are doing. They are rude and incompetent. I have no idea how this place is still in business. read more

One of the slowest pharmacy's in town. They take 10+ minutes for each customer and the lack of urgency by the workers is clearly evident. Ive waited in line for 30+ min with only 3 people in front of me. read more

Great service! I give Rojard, Carlos and Josephine 5 stars They were very helpful assisting me with a photo order request using the kiosk. read more

Do NOT book appointments with this pharmacy. After making an appointment, receiving numerous confirmations, and driving 20 minutes to this pharmacy because it was the only location nearby with pediatric COVID vaccines, when we got there and checked in they told us they didn't actually have the vaccine. No explanation. Total east or my time and unnecessary trauma for my kiddo who hates shots. Will NOT go back to Walgreens anytime soon. Terrible business. read more

Visited here for a flu shot midafternoon in a Tuesday. I made an appointment about 40 minutes prior to showing up to the store. This is the best Walgreens experience I've had in quite some time. Their pharmacy staff was very efficient, there was no large line or long wait. I was in and out in 15 minutes. The Pleasanton Walgreens every time I've visited for a flu shot had always taken 1+ hours to complete. I was quite satisfied that this location was quick and efficient. I didn't need to do any shopping, but it appeared they had plenty of staff available on the floor stocking it ready to help out customers. The store also appeared clean, and well stocked. read more

I just have to give a quick shout out to the lead pharmacist and the pharmacy technician for being so understanding and willing to work with me! I came very close to closing and I was having the worst day and the pharmacy team took care of me with a quickness and consideration that you can't find everywhere I just really appreciated them and I want to say her name was Jamie or Jenny or something along those lines, but I could be wrong. that just tells you the day I was having and they were still able to assist me! read more

This Walgreens does not deserve my business. Not only is the pharmacy operations manager ridiculously rude, she seems to think that Walgreens will go out of business for accepting discount cards on prescriptions. I went to pick up my prescription today. When I mentioned that I had a discount card, she looked irritated. Insisted that I had to pay $33 because of my deductible. Then when I showed her the card where the price should be $20, she did not bother to tell me what she was going to do: acknowledge the discount or not. She walks around the pharmacy talks to another person, orders me to click the device to acknowledge what was on the pin pad screen. She could not be bothered to explain what she was doing. Then she rings the prescription at $26 and I asked why the $20 could not be accommodated, she just said that that's what shows up and that I may have already used the discount card. The prescription was prescribed to me for the first time by my Doctor today. :( The same person refused to price match the same items in Walgreens.com when I went to the store. If I wasn't busy that day, I would've cancelled my purchase to go online and do a pick up order. Duh. My family and I have been a loyal customers. But I have decided to move all my prescription elsewhere. read more

Thank goodness for this Walgreens store, the only one in San Ramon. This store is so young - roughly about merely 3 years old, so expectedly the store has a newer look from the outside. This store m provides a good amount of parking space, making it convenient for shoppers. The inside of the store has always looked very nice, clean and tidy. The shelves are well stocked and the products are very nicely organized. The store has never been too crowded so it always makes a nice shopping experience for its customers. Moreover, the staff at this location are super nice and very friendly - they ask you if you need help with anything when they see you wandering around, and the staff at the cashier are always ready to help if you have any questions about pricing. I visited this store because I'd been looking for KitKat with 2020 Halloween special flavor - the witch's brew. It's a KitKat in marshmallow-flavored white chocolate coating. I'd been looking for this item almost everywhere but I couldn't find it. But thank goodness this Walgreens had it - on top of that, they had it on sale! Yay. Walgreens is always my go-to store when I wanna purchase candies and chocolate bars. read more

Walgreens - KitKat - 2020 Halloween special - the witch's brew. Found it at Walgreens. - Drugstores Near Me - San Ramon, California

This is by far my least favorite Walgreens! I only go now if I'm really desperate for a last minute item, but we are talking really desperate. It's close to home where I could literally walk to it, but I'd rather go somewhere farther than to deal with this place. The front end workers were alright when I interacted with them. But, the pharmacy was just plain awful. The staff is unfriendly and the techs are just so rude. I'm always so amazed by their poor customer service. It's clear they treat patients that way because they aren't competent in the work they do so they need to put up a front like that. It's so sad because I used to work for Walgreens many years ago and I would never have tolerated how the pharmacy staff conduct themselves. I have yet to walk into this Walgreens in some time and I'll do everything in my power to never step foot into this store again. read more

RUDE AND INCONSIDERATE! I made an appointment for a shot at the pharmacy through the Walgreens app. I received confirmation email saying it was at 5pm today. When I showed up the technician said "No your apt is tomorrow". As I showed them the confirmation email on my phone which clearly said today, they responded with,"No it's actually tomorrow, we have to order it still". WHY WOULD YOU SEND CONFIRMATION EMAIL WHEN IT'S NOT READY? Waste of my time and the staff were very impolite. Don't come to this location. read more

No complaints here. Convenient and reliable. Also quick and efficient, not too busy. In a good location, AKA a few minute walk from my house! It's across the Fire Station read more

Great little neighborhood pharmacy. I never knew this Walgreens was here. The staff were very helpful and friendly. Pretty well stocked. Not too crowded. I would visit this location again over the one in Livermore. read more

This is the dirtiest Walgreens I've ever seen. And for some reason it also doesn't not feel safe.

This Walgreens is the closest and most convenient for me. However, this store is a lot smaller than their Alcosta and Danville stores. Their inventory is extremely limited and most items that are advertised in their sales ad are not even in stock. This store has friendlier employees than the other locations. I'm not sure if it's because I frequent this store so much. Lol. Silly me. I've been to this store over 50 times; but, just started to check in. I'm usually running in and out, so still forget to do so. It would be nice if this Walgreens extended their summer hours to 10:30 pm instead of 10 pm. I know it's just a 30 minute difference; but, people run in minutes before closing. AK is usually very personable and Mark was very friendly (he was great at their Danville store too). I haven't seen him in a few months, so he may have transferred. The assistant night manager (male) is nice too. read more

See all

The one star is for the staff that is kind & for their attempts to be helpful. Walgreens is the most frustrating pharmacy I have ever dealt with. They think people can drive to their pharmacy multiple times a day/week in an attempt to get their prescriptions that were promised to be filled. Only to get there at the time agreed upon to find out nothing is ready. That happens 90% of the time with my 3 prescriptions. Oh, use the delivery option? That will annoy you even more. You pay for the promised same day delivery to get it 7 days later via fed ex. I wish I was exaggerating. I finally understand why patients are noncompliant with their medications. Because they can't get them. In the Walgreens world it is 1825, not 2025. I have no hope that Walgreens will do better. These issues have been ongoing for years, hence the bad review after I finally can't take it anymore. I am now one of the noncompliant patients without meds. read more

I usually get my maintenance drug in this location. Today. I see my regular drug sourced from a different manufacturer- and the pill is 3 times bigger. I called to verify if that is the correct drug. Pharmacy person who answered the phone sounded like don't care. He didn't listen and wanted to blame me for not reading the medication notes where the change is "notified" to the patient. I told him not right and he dismissed my concerns. This Walgreens does not inspire confidence. I am always alert they will mess up the prescriptions. read more

I'm going bonkers right now thinking when are companies like Walgreens getting their employees in line with wearing gloves and masks?????????? Had to go get my thyroid medicine today at Walgreens and pharmacy employees no gloves no masks! A couple Staff in the store had only mask sitting around their necks and not worn properly. So Disgusting and completely reckless!!!!!!!!!!!!!!!Truly- there is no way things will get better when a pharmacy serving the community is still in the dark ages! And a poorly trained staff at the forefront of transferring the Corona Virus from person to person, handling food products, talking and breathing virus into the store air, infecting customers... just unreal. I don't get it!!!???!!! read more

Walgreens - Wear a mask Walgreens and wear gloves! Stop infecting your customers and staff!!!!!!!!!!!! - Drugstores Near Me - San Ramon, California

Called the POLICE on staff member ROJARD. My police report number towards ROJARD is SR24034098. He verbally threatened myself and my elderly mother and created an unsafe environment in a public place/store. READ BELOW: We came here like we always do to use the chime banking services in which you need to go to the cash register to complete transactions such as a deposit/withdraw that is over the ATM limit. Mind you, we've done chime banking at this location plenty of times, and this walgreens is even listed on the chime app. See the pic for proof. Staff MRUDULA & ROJARD completely denied the FACT that Chime banking was a service available at this location and they laughed in our faces and said chime banking does not exist when in FACT it DOES and is a service at their store. MRUDULA also LIED and said she was the manager when her name tag clearly said shift lead. lol She pretended to call the store manager David but never did and called a women as she said a lady's name and told her "this ignorant customer won't leave and is trying to do chime banking, but we don't have it only western union" lol right in front of my face. MRUDULA you are the one who is IGNORANT and INCOMPETENT LOL. You and ROJARD were just TOO LAZY to figure it out. I told them I wasn't going to leave until they tried to help me, but they both walked away trying to ignore me while I was still standing at the counter. I then called them out on their terrible customer service in front of all the people in line and told them to get ahold of the manager David Fineman and that i would wait to speak to him. ROJARD then had the audacity to come around the counter to cuss me out with threatening remarks of "Get the f*ck out of here, b*tch, I'm refusing you service" "f*ckin leave now!" "Get the f*ck out" yelling in our faces completely scaring my elderly mom with his verbal assult/harassment. I took out my phone to take a pic/video which is NOT illegal to do in a public place & MRUDULA freaked out and said "call the cops, shes recording" lol too bad I called a police officer to the store as I did not feel safe and have every right to! Verbal assault is illegal in California. 2 officers showed up and MRUDULA was hiding in the back while ROJARD put his hood on and walked away. He made himself look like a complete A-hole in front of all the customers in the store. The officer gave me a police report confirmation number after I told her how ROJARD made us feel threatened and unsafe. She then said if I ever feel unsafe again at this store to not hesitate to call the PD to de-escalate. My police report number towards ROJARD is SR24034098. MRUDULA & ROJARD are highly INCOMPETENT, RUDE, DISRESPECTFUL and are INCAPABLE of managing a store as SHIFT LEADS when their store manager David Fineman is not present. They are a complete DISGRACE and DISGUSTING representation of Walgreens - how does it feel knowing that the cops were called while on YOUR SHIFT!? This store already has a history of bad customer service and has treated customers like sh*t. ROJARD you are a danger and threat to customers and community of San Ramon residents who frequent this store and you made yourself look extremely bad by using profanity and screaming in my face and my elderly mother's face. If the management of this store cares, they will review the video footage. I REPORTED this to corporate Walgreens and their regional manager Jan Gavieres. We also complied letters from a witness and fellow San Ramon community members who had bad customer experiences and sent them to corporate Walgreens in IL to further investigate this store and request that it gets employee reform ASAP. ROJARD you need to be FIRED. You don't deserve to work here.Work on your temper and anger - it's UGLY. MRUDULA you NEED immense EXTENSIVE customer service and management training badly - you are NOT a manager (so don't say you are) and should NOT be a shift lead as you clearly cannot handle difficult situations in the store. and yes, CHIME banking does exist at your store - so you are WRONG! read more

See all

This Walgreens has no sense of customer service and does not respond properly for their own misgivings. I had placed photo order with them and I get a text from them saying order is ready to pick up. After few minutes I get call saying order has to be canceled. When I called back again the lady said there is nothing they can do, don't want to talk to me and put down the phone saying it's not "her problem". I was looking for help if order can be transferred to another store. Luckily I called walgreens customer service who helped me with this. read more

I was raised in San Ramon and lived there all my life until I moved for college. My family moved to Windemere when it was brand new back in 2005. The site where this Walgreens is, is where they held the neighborhood meet-and-greet before construction was even done on our homes haha. Literally on this site there was a BBQ event as an introduction to the new community. It's so weird when I go home to visit to see how much the area has changed. Anywho, I stopped by this Walgreens last month to pick up some essentials. Not bad for a local drug store. Found everything I needed fast and easy. It's convenient to have a store on this side of Windemere without having to drive down to the Safeway plaza. read more

Nicest pharmacy around! Nicest people I should say This is my go to pharmacist and pharmacy techs, they are accommodating, quick, polite Comparing it to the pharmacist at CVS in Blackhawk which is across the street from me--- I drive the additional 10 minutes to San Ramon for Walgreens. I have an allergy to certain brands-- and Walgreens will special order things for me. CVS does not communicate well and is a stickler for whatever they want to do. read more

I am transferring my prescriptions to somewhere else. The employees are unable to handle situations professionally and are ill-equipped in problem solving. Rudeness is unappreciated and underserved. Try listening to your customers and help them resolve the issue instead of pointing in other directions. I'm over it and I hope you either get it together and learn to be customer oriented or go out of business. Peace out. read more

Quick take: Super convenient I stopped by to buy salsa, chips, and mint chocolate chip ice cream. Easy stop on the way into San Ramon from 580. There is a Safeway about 1.5 miles further down. I just wanted a quick stop to grab some snacks. Didn't feel like wandering around a big grocery store. Super friendly employees. Store opened in October of 2016. Brand new and clean. read more

Ok- I kinda dragged this store earlier but since seen alot of improvement. From stock to customer service level. Nice work

Nothing is stocked in the beauty department. Never seen a Walgreens in such disarray. The employees have been very nice and helpful though who service the front registers. read more

Like this place as it is at very convenient location , open late night. Even though Safeway and other shops are few blocks away, this location has well staffed so I can get help and check out quickly. All items are nicely arranged and I primarily go here for any over the counter medicine. This location has pharmacy which is where I go for prescription and any immunization vaccines. They also have COVID vaccination appointments. Other than medicine, they have many other things which I need for emergency like milk, soda, wine, water as well as pet food. They have sections with beauty products and personal care items. Things may not be cheaper like in Walmart or amazon but for me those are not overpriced and available immediately when I needed. read more

This review is for the pharmacy. We went here to get our flu and Covid booster shots. Staff was very friendly and efficient. They answered all our Qs and were super helpful. They accepted walk-ins like us without any hesitation (At Safeway, we were turned away sternly as we didn't have an appt). The lady who gave us the shot was very caring! Thank you to all the staff! read more

I love this store. The employees are so helpful and caring. The pharmacy is amazing, photo department is great and every employee is super kind. Love love love this place. read more

Very poor customer service. This is the second incident that we came for passport photo , we called first and everything is ok when we got there , they said the camera is not working. This is the same reason they gave us before. On the other hand while waiting for our kids transacting about their. Passport photo , my husband needs to use the bathroom badly, do we ask the cashier for the bathroom code but he said that they will be the one to open it we just need to wait at the bathroom. We were waiting and that person didn't come . Do we decided to leave and go home instead. read more

OMG do not use this pharmacy unless you are dying. They are so slow!!! The drive through is the worse, I have been in line for over 30 minutes and can't go inside because I have my kids. You are better off going to another city and you will get it faster than waiting here!!!! read more

This Walgreens reminds of the Walgreens on Market street in San Francisco. Overflowing trash cans outside, questionable piles of matter in the parking lot, and the contents of the shelves is sparse, if not not strewn on the floor. For a Walgreens in San Ramon, this place is simply filthy. I wouldn't go here if not for the proximity to my house. read more

This store needs help. If you have signs out in the parking lot that you have curb side pickup than it should be correct. Well I placed a order on line for curb side pickup and nothing so I called the store to say I'm parked in the parking lot in front of sign 1 . ( they never have people working, the line is always long , best time to go would be when they first open maybe you will get lucky that your in and out.) Anyways they told me that they no longer do curbside pick up and I ask since when they say for a month now. BS I just picked up an item two weeks ago. So they tell me I need to go inside to pick up my item annoying. So I go in and ask I'm here to pick up my item and one worker says ok let me go check so she tells someone else and that person goes to the back to check and it's been 10-15 minutes now that I'm waiting, finally the person comes back and says that they don't have the item that I ordered and no replacement. 1why didn't it say that on line that it's not in stock. 2 why isn't everyone that works at Walgreens in the loop. They need better training in customer service. read more

Walgreens - Sign in parking lot - Drugstores Near Me - San Ramon, California

Horrible experience with Walgreens Pharmacy in Windermere! To start off I went to the Walgreens after visiting an urgent care facility for a severely painful sinus infection. I was prescribed antibiotics and was eager to pick up my prescription so I could start feeling better. I went into the Walgreens and spoke to a woman at the pharmacy sometime around 3:40 PM. I said I wanted to pick up a prescription. Her English comprehension was not great IMO and I had to repeat myself several times and slow my speech down for her. She was pretty unfriendly and apathetic the entire time. Finally just showed the prescription on my After Visit Summary on my phone. At this time the woman said Walgreens never received the prescription. That was the end of the conversation because the lady insisted the prescription had not been received and that was that. I spent 12 minutes in the parking lot in the heat with an extreme headache on the phone with the urgent care facility to try to figure out what happened. The urgent care facility confirmed to me that the prescription was sent over and received by Walgreens at 3:07 PM! The urgent care facility also went the extra step of connecting me via conference call to someone at this Walgreens who told me over the phone that they had already received the prescription and it would take 30 minutes to prepare. I am so annoyed because of all of this unnecessary time I wasted due to the incompetence of the Walgreens employee, but I am in pain and just want to rest so I drive home and get in bed. My sinus and upper gums are in pain this entire time. At approximately 4:27 PM I received an automated phone call from Walgreens saying my antibiotic prescription was ready. I left to go to Walgreens to pick up the prescription and arrived at 5 PM and go through the pharmacy drive through. Just my bad luck, the same unfriendly lady who helped me earlier was at the drive through window and I had to go through the same process of identifying myself and explaining which prescription I wanted to pick up, again having to repeat myself several times. The lady, adamantly insisted that no such prescription was received. I began to try to explain that I had confirmed that it was received by Walgreens with someone at the Walgreens over the phone and subsequently received an automated call from Walgreens saying the prescription was ready. The lady cut me off and said the prescription was not received, without any sympathy or helpfulness, without offering any solution to the problem at all. I'm forced to pull over and park so I can call the urgent care facility for help because I don't deal with prescriptions often. After a 10 minute call to the urgent care facility in the parking lot with my head pounding, I learned that the prescription was in fact confirmed hours ago by Walgreens and furthermore if there were any issues THE WALGREENS PHARMACIST COULD CALL MY URGENT CARE FACILITY TO CONFIRM THE PRESCRIPTION! I was never offered this option by the lady at the Walgreens window! This infuriates me! I would expect someone who deals with customer service at Walgreen's pharmacy as their JOB to understand the options that could be offered to a customer to help them with their prescription! This lady brushed me off in a rude manner and she was totally wrong, the prescription was in the system the whole time and ready for pickup, she was just too INCOMPETENT to know It AND TOO LAZY/APATHETIC/UNHELPFUL TO GO AND ASK SOMEONE OR OFFER ME AN OPTION TO RESOLVE THE SITUATION! Did she think I was making this all up when I said I received confirmation with a live person over the phone as well as from an automated call from Walgreens? This lady could have at the VERY LEAST asked for help from a colleague OR told me that I could provide them with the phone number for the Urgent Care facility I went to so that the pharmacist could call to confirm the prescription. NONE OF THIS WAS DONE! I was nice to this lady the entire time and just got apathy, unfriendliness and unhelpfulness back! I drove back to the window and said I confirmed that the prescription was received. I was a bit upset and I think that is what finally caused her to ask someone to look at the computer screen. The other person looked at the computer screen and they talked quietly to each other and then MAGICALLY MY PRESCRIPTION WAS IN THEIR SYSTEM AND READY FOR PICKUP! This lady was so adamant that it wasn't in the system, insisted it wasn't in the system and wouldn't even hear me out when I said I received phone calls confirming it was received and ready for pickup! I was so infuriated! Please reprimand this lady, fire her, do whatever you need to do to make sure that a customer does not have to experience what I experienced ever again! What a horrible experience and a horrible reflection of Walgreens as a whole. Oh and there was no reason for the lady to be so abrupt and rush me away, nobody else was at the window when I got there! read more

Reyna gave me the best customer service ever. She helped me with no problem at all and made my photography experience pleasant. I needed to order Christmas family cards, but I did it wrong and Reyna stepped right up with her outstanding customer service. She helped me order the right pictures and how to get the Walmart promotion code. She is an asset to Walgreens and they are very lucky to have her as an employee. Keep up the great work Reyna you made my night. Thank you. read more

I went in on Christmas Eve, along with oodles of other folks. The lines were long but the staff kept things moving and were so very patient. I needed a (sigh) covid home test, and they had a couple left, I was very grateful. read more